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AT&T cell phone outage hits the US: How to use Wi-Fi calling

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AT&T cell phone outage hits the US: How to use Wi-Fi calling

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AT&T on Thursday confirmed an outage affecting thousands of cell phone users, including some customers on other networks who attempted to call AT&T users.

“Some of our customers are experiencing wireless service interruptions this morning,” AT&T said Thursday. “Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers.” 

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If it wasn’t bad enough to find yourself unable to make phone calls from your mobile device, some iPhones are reported to be stuck in Emergency SOS mode as a result of the outage. There are a few steps that have been reported to restore cellular connections on some phones.  

CLICK TO GET KURT’S FREE CYBERGUY NEWSLETTER WITH SECURITY ALERTS, QUICK VIDEO TIPS, TECH REVIEWS, AND EASY HOW-TO’S TO MAKE YOU SMARTER 

A woman adjusts her phone settings to restore cellular connection. (Kurt “CyberGuy” Knutsson)

How to fix your iPhone when it goes into SOS mode due to a network outage

Outages were reported by tens of thousands of users across the country. In particular, some iPhone users are being hit, leaving devices on SOS mode, preventing them from making calls, sending SMS text messages or using their cellular data.

iPhone’s SOS mode is triggered when your cellular connection is lost, which means you can only complete SOS calls or texts to emergency services. However, there are several things you can do to get your smartphone back online if you are affected by the outage.

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Here’s how to make calls with Wi-Fi Calling not relying on cellular service

How to make Wi-Fi calls on your iPhone

  • Click on “Settings”
  • Click “Cellular”
  • “Wi-Fi Calling”
  • Switch “Wi-Fi Calling on This iPhone” on
  • Click “Enable” Wi-Fi Calling”

If you have a problem enabling “Wi-Fi Calling”:

  • Make sure you have the latest iOS software update
  • If you are still having problems, it may have to do with what type of account you have (e.g., prepaid plans might not work).  If you can, log into your carrier’s account page to confirm that your account is authorized to enable Wi-Fi calling.

Steps to make Wi-Fi calls on iPhone. (Kurt “CyberGuy” Knutsson)

How to make Wi-Fi calls on your Android phone

  • Click on “Settings”
  • Click “Connections” or “Calls”
  • Toggle on “Wi-Fi Calling”

Steps to make Wi-Fi calls on Android. (Kurt “CyberGuy” Knutsson)

How to make Wi-Fi calls on your Samsung phone

  • Click the “Phone” icon
  • Tap the “More Options” (three vertical dots)
  • Tap “Settings”
  • Tap “Wi-Fi Calling,” and then toggle the switch to the right to turn the feature on

Steps to make Wi-Fi calls on Samsung. (Kurt “CyberGuy” Knutsson)

MORE: WATCH OUT FOR THIS NEW MALICIOUS RANSOMWARE DISGUISED AS WINDOWS UPDATES

For some, turning on Roaming works to make cellular calls 

You can also switch to Data Roaming to regain service, but this feature may cost extra money, depending on your cellular carrier and plan. 

Find these settings in the same Cellular area described above.

Hard Restart can help some

Or you may want to force-restart your iPhone if it isn’t responding:

  • Press and quickly release the volume up button
  • Press and quickly release the volume down button
  • Press and hold the side button
  • When the Apple logo appears, release the side button

MORE: RANSOMWARE RAMPAGE HITS RECORD HIGH WITH THE U.S. ITS TOP TARGET

How easily things can go wrong

This should be a wake-up call to check your own digital security and protection. One weak device in your world can take down the rest of your technology at home.

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Don’t call 911 unless there’s an emergency

Several emergency 911 call centers throughout the US are being overloaded with calls from people simply testing to see if their phones are working. Fire and police departments are asking that people not call 911 unless they have an emergency.

Be prepared with antivirus security protection

Whether this event was a cyberattack or not, be prepared by adding antivirus security protection to all of your devices.

The best way to protect yourself from malicious attacks and disruptions is to have antivirus protection installed on all of your devices. Having good antivirus software actively running on your devices will alert you of any malware in your system, warn you against clicking on any malicious links in phishing emails and ultimately protect you from being hacked. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices

MORE: TIPS TO FOLLOW FROM ONE INCREDIBLY COSTLY CONVERSATION WITH CYBER CROOKS

Kurt’s key takeaways

A cellular network outage is a reminder of how heavily we all rely on staying connected with our mobile phones.  There are steps you can take to circumvent cellular networks so you can still make and receive calls when a disruption strikes.  

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By using Wi-Fi calling, you can communicate with our loved ones and emergency services without relying on cellular service. By installing antivirus software, you can safeguard your devices and data from unexpected malicious attacks that can also prevent you from keeping your device operating.

How do you feel about the current state of cybersecurity in the world?? Were you ready for this outage? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter

Ask Kurt a question, or let us know what stories you’d like us to cover.

Answers to the most asked CyberGuy questions:

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Copyright 2024 CyberGuy.com.  All rights reserved.

Technology

Microsoft is disabling Office 2019 for Mac next month

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Microsoft is disabling Office 2019 for Mac next month

Microsoft’s Office 2019 apps for Mac will stop working next month, because the company isn’t renewing a certificate that validates Office licenses. Owners of Office 2019 for Mac are being warned they’ll have to purchase Office 2024 or a Microsoft 365 subscription if they want to continue editing documents.

Microsoft previously promised that “all your Office 2019 apps will continue to function,” when it announced end of support in 2023. The company then quietly updated that support note last month to remove the mention of apps continuing to function, replacing it with “Rest assured that all your Office 2019 apps won’t lose any data.”

Starting on July 13th, Office 2019 for Mac and Office 2021 for Mac will both run in “reduced functionality mode,” allowing people to open files but not edit, save, or create new documents. The reduced functionality will impact Word, Excel, PowerPoint, Outlook, and OneNote.

While Microsoft is providing a certificate update for Office 2021 as it’s still supported until October 13th, 2026, the company is leaving Office 2019 for Mac users out in the cold as support for these apps ended a few years ago. “Office 2019 for Mac reached end of support on October 10, 2023, and no longer receives updates,” says Microsoft. “Because Office 2019 cannot be updated to the required version, this issue cannot be resolved by updating or reinstalling Office 2019 for Mac.”

JimmyTech points out that old versions of Microsoft 365 apps on Mac and iOS will also be affected by this certificate issue, but a simple update will fix it for those users.

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Microsoft regularly ends support of software and there’s always the risk you could run into issues running older apps or versions of Windows. It’s still surprising to not see Microsoft make an exception here though, particularly because this certificate issue breaks the main functionality of an app you’ve paid a one-time license fee for.

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Android fake call detection warns you about scams

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Android fake call detection warns you about scams

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You know that little moment when your phone rings and the name on the screen makes you drop everything?

Maybe it says your spouse, your daughter, your boss or your best friend. You answer because you trust the name. Then the voice sounds familiar too.

That is exactly what makes the latest phone scams so dangerous.

Android’s fake call detection can warn you when a caller may be pretending to be someone saved in your contacts. (Silas Stein/Picture Alliance)

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Scammers no longer have to call from a strange number. They can spoof a trusted contact’s phone number. Then they can use AI voice tools to sound like someone you know. Android is now rolling out a new feature called fake call detection to help warn you when that familiar call may be a fake.

FAKE AGENT PHONE SCAMS ARE SPREADING FAST ACROSS THE US

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  • Your phone holds your email, passwords, photos, banking apps and personal data. In this free, live online class, Kurt the CyberGuy will walk you step by step through simple phone security fixes you can do in real time. You’ll learn how to improve your privacy settings, spot the latest phone scams, use trusted security tools and walk away with a simple checklist to stay protected. Register here: CyberGuyLive.com   

What is Android fake call detection?

Android fake call detection is a new protection built into Phone by Google. It is designed to spot suspected spoofed calls when both people on the call use Phone by Google.

Think of it as your phone quietly asking, “Is this call really coming from that person’s device?” If the answer looks suspicious, your phone can show a warning and advise you to hang up. That small alert could stop a scam before fear, panic or confusion takes over.

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How Android fake call detection works

The feature works automatically in the background. You do not need to answer a quiz, scan a code or press a button during the call. When a trusted contact calls you, their phone sends a silent confirmation signal to your phone. That signal helps prove the call really came from their device.

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If a scammer spoofs your contact’s number, that confirmation signal may be missing. Your phone then checks with your contact’s actual device. If the real device says it is not placing a call, your screen can warn you that the call may be fake.

The system uses end-to-end encrypted RCS technology, so the check happens privately. You can also turn the feature off in Phone by Google settings.

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Why fake calls are getting harder to spot

For years, caller ID gave people a sense of control. If the name looked familiar, most of us felt safer picking up. That old habit now works in the scammer’s favor.

Scammers can use internet-based calling tools to spoof numbers. That means your phone may display the name of someone you trust, even though the call comes from somewhere else.

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Then comes the AI voice trick. With today’s audio tools, scammers can make a fake voice sound shockingly real. They may pretend to be a family member in trouble, a bank employee warning about fraud or a manager asking for urgent help.

SCAMMERS EXPLOITED MOM’S FEARS TO STEAL HER ENTIRE LIFE’S SAVINGS

That combination makes the call feel personal and immediate. It also makes you more likely to act before you think.

Why Android is adding this protection now

Impersonation scams have become a major global problem. INTERPOL’s March 2026 Global Financial Fraud Threat Assessment cited impersonation fraud as one of the leading contributors to more than $400 billion in global losses.

In the U.S., impersonation scams remain one of the top fraud categories reported to the FTC. Losses reached $2.95 billion in 2024.

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GLOBAL SCAM CRACKDOWN LEADS TO 276 ARRESTS

Those numbers tell you why this feature deserves attention. Scammers go where the money is. Right now, they know trusted voices and trusted names can open the door.

Which Android phones get fake call detection?

Google says fake call detection is rolling out globally in Phone by Google this month, starting with Pixel devices.

The feature is available on Android 12 and newer devices with Phone by Google, Contacts and Google Messages installed. It also requires RCS capability in Google Messages.

SAMSUNG MESSAGES ENDING? WHAT ANDROID OWNERS MUST KNOW

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There is one key limitation. Both you and the person calling you must use Phone by Google for fake call detection to work.

Phone by Google already comes as the default phone app on many Android devices. If your phone uses a different calling app, you can install Phone by Google from the Play Store and set it as your default phone app.

How Android fake call detection protects you

This feature gives you an extra warning at the exact moment you need it most. That timing is important. Scam calls often rely on emotion. The caller may say someone got arrested, a loved one had an accident or a bank account faces an urgent threat.

SSA IMPERSONATION SCAMS ARE GETTING MORE PERSONAL

When the voice sounds familiar, your guard drops. A warning on your screen can interrupt that emotional rush. It gives you a reason to stop, hang up and verify the story another way.

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What Android fake call detection cannot do

This new tool helps, but it cannot protect you from every scam. It may not work if the other person does not use Phone by Google. It also may not cover calls from businesses, unknown numbers or contacts using unsupported devices. So you still need basic scam rules.

If someone asks for money, gift cards, crypto, account codes or remote access to your device, hang up. Then call the person or company back using a number you already trust.

Also, never stay on the line just because the caller tells you to. That is one of the oldest pressure tactics in the scammer playbook.

A spoofed call can look familiar on your screen, even when it is really coming from a scammer. (Kurt CyberGuy Knutsson)

How to protect yourself from AI voice scams

AI voice scams work because they sound personal, urgent and believable, so your best defense is to slow the conversation down before you act. 

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1) Create a family safe word

Pick a simple word or phrase that only your close family knows. It should be easy to remember but hard for a scammer to guess. Then, if someone calls with an emergency and asks for money, ask for the safe word. If they cannot give it, hang up and verify the story another way.

9 WAYS SCAMMERS CAN USE YOUR PHONE NUMBER TO TRY TO TRICK YOU

2) Pause when the call feels urgent

Scammers want you scared because fear makes people act fast. That is why fake emergency calls often sound intense, emotional and rushed. Take a breath before you do anything. A real loved one, bank or employer will let you verify what is happening.

3) Call back using a trusted number

If a call feels suspicious, hang up. Then call the person back using a number saved in your contacts or one you know is real. Do not use a number, link or instruction the caller gives you. That could send you right back to the scammer.

4) Never send money or codes during the call

Do not send gift cards, crypto, wire transfers or payment app transfers because a caller sounds convincing. Also, never share a one-time passcode, PIN or account login code over the phone. Once scammers get that information, they can move fast.

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5) Turn on scam protections on your phone

Use the built-in protections already available on your device. Pixel and Samsung users can enable Scam Detection in the Phone by Google app to help flag suspicious calls. Also, consider using strong antivirus software that includes AI-powered scam protection to help detect scams in texts, online content and deepfake videos. Keep an eye on call warnings too. If your phone tells you something looks risky, treat that alert seriously. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com

6) Keep your phone apps updated

Update Phone by Google, Google Contacts and Google Messages when updates are available. These tools work best when your apps and phone software stay current. Updates often include security improvements, bug fixes and new scam protections.

Here’s how to check for updates on Android:

  • Open the Google Play Store app.
  • Tap your profile icon in the top right corner.
  • Tap Manage apps & device.
  • Under Updates available, tap See details.
  • Look for Phone by Google, Google Contacts and Google Messages.
  • Tap Update next to each app, or tap Update all.

You can also turn on automatic app updates by opening the Google Play Store app, tapping your profile icon, then going to Settings > Network preferences > Auto-update apps. From there, choose whether to update apps over Wi-Fi, over Wi-Fi or mobile data, with limited mobile data or not at all. 

Kurt’s key takeaways

If a call feels urgent or suspicious, pause before you respond and verify it another way. (Tristan Spinski/The Washington Post via Getty Images)

Android’s fake call detection is a smart step in the fight against AI-powered phone scams. It recognizes something many people already know: the name on your caller ID no longer proves the person calling you is real. This feature gives Android users another layer of protection when scammers try to hijack trust. Still, the safest move remains simple. Slow down, verify the call and never let panic make the decision for you.

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Should the government do more to stop scammers from using AI voices to impersonate the people you trust?  Let us know by writing to us at CyberGuy.com

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Congress just gave DHS another $70 billion

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Congress just gave DHS another  billion

Congress narrowly voted to fund President Donald Trump’s mass deportation agenda, giving the Department of Homeland Security $70 billion over the next three years.

The house voted 214 to 212 in favor of the reconciliation bill Tuesday, following the Senate’s 52-47 vote last Friday morning. The vote fell largely along party lines. Sen. Lisa Murkowski (R-AK) was the only Senate Republican to vote against it. Rep. Tim Walberg (R-MI), initially voted against the bill — meaning it would have failed — but changed his vote after huddling with House Majority Leader Steve Scalise (R-LA) and Appropriations Chair Tom Cole (R-OK), according to The Hill. No Democrats voted in favor of the funding bill, which was done through a budget reconciliation process to avoid a Democratic filibuster.

In a speech on the House floor ahead of the Tuesday vote, Rep. Mary Gay Scanlon (D-PA) criticized Republicans for using the budget reconciliation process to avoid negotiating with Democrats, and emphasized ICE’s lack of popularity with the American people.

“At its core, this Republican reconciliation budget bill is a statement about priorities, and the priorities represented in this budget bill could not be more out of step with the needs and values of the American people,” Scanlon said.

Scanlon noted that DHS has yet to spend $100 billion of the nearly $200 billion it received under Trump’s One Big Beautiful Bill Act. She added that Trump has not only expanded ICE’s reach by increasingly going after legal immigrants but also weaponized DHS against its critics. The bill, she said, will “supercharge” Trump’s abuses.

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After the House markup last Friday, Rep. Rosa DeLauro (D-CT), ranking member of the House Appropriations Committee, noted that the bill not only lacks sufficient reforms but also cuts funding for cybersecurity and TSA, whose workers went weeks without pay during the DHS shutdown.

The funding bill comes at a time of deep unpopularity for ICE. One recent poll found that just 33 percent of voters approve of how the agency is doing its job.

And it comes amid yet another threat from border czar Tom Homan to flood New York City with ICE agents. In an interview with Fox News on Monday, Homan said he would send “more ICE agents than you’ve ever seen” to New York City if the state government passed a bill limiting cooperation with DHS.

“Providing a quarter trillion dollars to an administration promising that the public ‘ain’t seen shit yet’ when it comes to mass deportation is a historic mistake,” Todd Schulte, president of the immigration reform group FWD.us, said in a statement. “Supercharging the funding for these already out of control systems will come with terrible human consequences and continue to be met with increasing opposition from voters.”

Correction, June 9th: A previous version of this story said Rep. Tim Walberg voted against the funding bill. He initially voted against it but then changed his vote to support it.

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Update, June 9th: This story has been updated to include comment from FWD.us president Todd Schulte.

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