Technology
AI deepfake romance scam steals woman’s home and life savings
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A woman named Abigail believed she was in a romantic relationship with a famous actor. The messages felt real. The voice sounded right. The video looked authentic. And the love felt personal.
By the time her family realized what was happening, more than $81,000 was gone — and so was the paid-off home she planned to retire in.
We spoke with Vivian Ruvalcaba on my “Beyond Connected” podcast about what happened to her mother and how quickly the scam unfolded. What began as online messages quietly escalated into financial ruin and the loss of a family home. Vivian is Abigail’s daughter. She is now her mother’s advocate, investigator, chief advocate and protector.
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FROM FRIENDLY TEXT TO FINANCIAL TRAP: THE NEW SCAM TREND
Vivian Ruvalcaba says a deepfake video made the scam against her mom, Abigail, feel real, using a familiar face and voice to build trust. (Philip Dulian/picture alliance via Getty Images)
How the scam quietly started
The scam did not begin with a phone call or a threat. It began with a message. “Facebook is where it started,” Vivian explained. “She was directly messaged by an individual.” That individual claimed to be Steve Burton, a longtime star of “General Hospital.” Abigail watched the show regularly. She knew his face. She knew his voice.
After a short time, the conversation moved off Facebook. “He then led her to create an account with WhatsApp,” Vivian said. “When I discovered that, and I looked at the messaging, you can see all the manipulation.”
That shift mattered. This is a major red flag I often warn people about. When a scammer moves a conversation from a public platform like Facebook to an encrypted app like WhatsApp, it is usually deliberate and designed to avoid detection.
Grooming through secrecy and isolation
At first, Abigail told no one. “She was very, very secretive,” Vivian said. “She didn’t share any of this with anyone. Not my father. Not me.”
That secrecy was not accidental. “She was being groomed not to share this information,” Vivian explained.
This is a tactic I see over and over again in scams like this. Once a scammer feels they have someone emotionally invested, the next step is to isolate them. They push victims to keep secrets and avoid talking to family, friends or police. When Vivian finally started asking questions, her mother reacted in a way she never had before. “She said, ‘It’s none of your business,’” Vivian said. “That was shocking.”
The deepfake video that changed everything
When Vivian threatened to go to the police, her mother finally revealed what had been happening. “That’s when she showed me the AI video,” Vivian said. In the clip, a man who looked and sounded like Steve Burton spoke directly to Abigail and referred to her as “Abigail, my queen.” The message felt personal. It used her name and promised love and reassurance.
“It wasn’t grainy,” Vivian said. “To the naked eye, you couldn’t tell.” Still, Vivian sensed something was off. “I looked at it, and I knew right away,” she said. “Mom, this is not real. This is AI.”
Her mother disagreed and argued back. She pointed to the face and the voice. She also believed the phone calls proved it. That is what makes deepfakes so dangerous. When a video looks and sounds real, it can override common sense and even years of trust within a family.
From gift cards to life savings
The money flowed slowly at first. A $500 gift card request raised the first alarm. Then, money orders and Zelle payments. What Vivian discovered next still haunts her. “She pulled out a sandwich baggie,” Vivian said. “About 110 gift cards ranging from $25 up to $500.” Those cards were purchased with credit cards. Cash was mailed. Bitcoin was sent. In total, the Los Angeles Police Department (LAPD) tallied the losses at $81,000. And the scam was not finished.
The scam against Abigail moved from social media to encrypted messaging, a common tactic used to avoid detection. (Kurt “CyberGuy” Knutsson)
When the scammer took her home
After draining Abigail’s available cash, the scam did not stop. It escalated again. The scammer began pushing her to sell the one asset she still had: her home. “He was pressing her to sell,” Vivian told me. “Because he wanted more money.” The pressure came wrapped in romance. The scammer told Abigail they would buy a beach house together and start a new life. In her mind, this was not a scam. It was a plan for the future. That belief set off a chain reaction.
How the home sale happened so quickly
Abigail sold her condo for $350,000, even though similar homes in the area were worth closer to $550,000 at the time. The sale happened quickly. There was no family involvement. Her husband was still living in the home, yet he did not sign the documents. “She just gave away about $200,000 in equity,” Vivian said. “They stole it.”
What makes this even more troubling is who bought the property. According to Vivian, the buyer was a wholesale real estate company that moved fast and asked very few questions. Messages later reviewed by the family show Abigail actively trying to hide the sale from her husband. In one text exchange, she warned the buyer not to park in the driveway because her husband had access to a Ring camera. That alone should have raised concerns. Instead, the buyers went along with it. “They appeased whatever she asked for,” Vivian said. “They were getting a property she was basically giving away.”
These buyers were not the original scammers, but they benefited from the pressure the scammer created. The scammer pushed Abigail to sell. The buyers took advantage of the situation and the deeply discounted price. The home was not extra money, it was Abigail’s retirement. It was the only real security she and her husband had after decades of work. By the time Vivian uncovered the sale, Abigail was days away from sending another $70,000 from the proceeds to the scammer. Had that transfer gone through, nearly everything would have been gone.
This is the part of the story people struggle to process. Modern AI-driven scams are no longer limited to draining bank accounts or gift cards. They now push victims into selling real property, often with opportunistic players waiting on the other side of the deal.
Why police and lawyers could not stop the damage
Vivian contacted the police the same day she realized her mother was being scammed. “They assigned an investigator,” she told me. “He was already very aware of the situation and how little they can help.” That reality is difficult for families to hear, but it is common.
Many large-scale scams operate overseas. The money moves quickly through gift cards, wire transfers and crypto. By the time victims realize what is happening, the trail is often cold. “Most of these scammers are out of the country,” Vivian said. “No one is being held accountable.”
When the case shifted from criminal to civil
Law enforcement documented the losses and opened a case, but there was little they could do to recover the money or stop what had already happened. The deeper damage came from the home sale, which fell into a legal gray area far beyond a typical fraud report. Once the condo was sold, the situation shifted from a criminal scam to a complex civil fight.
Vivian immediately began searching for legal help. The first attorneys she contacted discouraged her. One told her it could cost more than $150,000 to pursue a case. Another failed to act even after being told about Abigail’s mental illness and history of bipolar disorder. At one point, an eviction attorney testified in court that Vivian never mentioned the romance scam, something she strongly disputes.
By March, Abigail and her husband were forced out of their home. By October, they were fully evicted and locked out. Both parents are now displaced. Abigail is living with family out of state. Her husband, now in his mid-70s, is still working because the home was his retirement.
It was only after reaching out through personal connections that Vivian found an attorney willing to fight. That attorney is now pursuing the case on a contingency basis, meaning the family does not pay unless there is a recovery. The legal argument centers on Abigail’s mental capacity and whether she could legally understand and execute a home sale under the circumstances. The buyers dispute that claim. The outcome will be decided in court.
This is why stories like this rarely end with a police arrest or quick resolution. Once a scam crosses into real estate and civil law, families are often left to navigate an expensive and exhausting legal system on their own. And by then, the damage has already been done.
Why shame keeps scams hidden
Many victims never report scams. Only about 22% contact the FBI. Fewer than 30% reach out to their local police department. Vivian understands why that happens. “She’s ashamed,” Vivian said. “I know she is.” That shame protects scammers. Silence gives them room to move on and target the next victim.
INSIDE A SCAMMER’S DAY AND HOW THEY TARGET YOU
What started as online messages escalated into gift cards, lost savings and the sale of a family home. (Kurt “CyberGuy” Knutsson)
Red flags families cannot ignore
This case reveals warning signs every family needs to recognize early.
Red flags to watch for
- Sudden secrecy about finances or online activity
- Requests for gift cards, cash or crypto
- Pressure to move conversations to encrypted apps
- AI videos or voice messages used as proof of identity
- Emotional manipulation tied to urgency or romance
- Requests to sell property or move large assets
I want to be very clear about this. It does not matter how smart you are or how careful you think you are. You can become a victim and not realize it until it is too late.
Tips to stay safe and protect your family
These lessons come from both Vivian’s experience and the patterns I see repeatedly in modern scams. Some are emotional. Others are technical. Together, they can help families spot trouble sooner and limit the damage when something feels off.
1) Watch for platform changes
Moving a conversation from Facebook to WhatsApp or another encrypted app is not harmless. Scammers do this to avoid moderation and make messages harder to trace or flag.
2) Question AI proof
Deepfake videos and cloned voices can look and sound convincing. Never treat a video or voice message as proof of identity, especially when money or property is involved.
3) Slow down major financial decisions
Scammers create urgency on purpose. Any request involving large sums, property sales or retirement assets should pause until a trusted third party reviews it.
4) Never send gift cards, cash or crypto
Legitimate people do not ask for payment through gift cards or cryptocurrency. These methods are a common scam tactic because they are hard to trace and nearly impossible to recover.
5) Talk openly as a family
Silence helps scammers. Regular conversations about finances, online contacts and unusual requests make it easier to spot problems early and step in without shame.
6) Reduce online exposure with a data removal service
Scammers research their targets using public databases. They pull names, phone numbers, relatives and property records. Removing that data reduces how easily criminals can build a profile.
While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.
Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.
Get a free scan to find out if your personal information is already out on the web: Cyberguy.com.
7) Use strong antivirus protection
Malware links can expose financial accounts without obvious signs. Good antivirus software can block malicious links before they lead to deeper access or data theft.
The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.
Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.
8) Protect assets early
Living trusts and proper estate planning add protection before a crisis hits. They can help prevent rushed property sales and limit who can legally move assets without oversight.
9) Use conservatorship when capacity is limited
“Conservatorship is the only way,” Vivian said. “Power of attorney may not be enough.” When a loved one has diminished capacity, a conservatorship adds court oversight and can stop unauthorized financial decisions before serious damage occurs.
Kurt’s key takeaways
This scam did not rely on sloppy emails or obvious mistakes. It used emotion, familiarity and AI that looked real. Once trust was built, the damage followed quickly. Money disappeared. Secrecy grew. Pressure increased. The home was sold. What makes this case especially painful is the speed. A few messages led to gift cards. Gift cards turned into life savings. Life savings became the loss of a home built over decades. Most families never expect this to happen. Many do not talk about it until it has already happened. The lesson is clear. Awareness matters more than intelligence. Open conversations matter more than embarrassment. Acting early matters more than trying to undo the damage later. If you want to hear Vivian tell this story in her own words and understand how fast these scams unfold, listen to our full conversation on the “Beyond Connected” podcast.
If a deepfake video showed up on your parent’s phone tonight, would you know before everything was gone? Let us know by writing to us at Cyberguy.com.
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Copyright 2026 CyberGuy.com. All rights reserved.
Technology
Are airline miles still worth it?
How to use airline miles and points
The Miles Guy explains how to stop wasting points, spot bad redemptions and get more value from travel rewards, in an interview with Kurt “CyberGuy” Knutsson.
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Airline miles used to feel like a secret travel weapon. You saved them, watched the award chart and then pounced when the right seat opened up.
Now? You may search for a flight and see a price so ridiculous that it makes you want to close the laptop.
That is exactly why I sat down with David Fleming, a travel rewards consultant known online as The Miles Guy. His job is helping travelers squeeze more value out of airline miles, hotel points and credit card rewards without getting fooled into bad redemptions.
FAKE BOOKING.COM TRAVEL CREDIT SCAM TARGETS TRAVELERS
Dynamic pricing can make the same airline seat cost a reasonable number of miles one day and a shocking amount the next. (Al Drago/Bloomberg via Getty Images)
And here is the big takeaway: airline miles can still be valuable, but the old tricks no longer work the same way.
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Why airline miles feel harder to use now
Years ago, many airlines used fixed award charts. That made it easier to know what a flight should cost in points. Now, that predictability is mostly gone. “The airlines and their frequent flier programs went to something called dynamic pricing, which basically ties the cost of the ticket to the number of points you use,” Fleming told me during our conversation on the CyberGuy Report podcast.
He gave one eye-popping example. Air France Flying Blue business class from Los Angeles to Paris used to show up for around 67,500 points one way. Now, on some days, that same type of redemption can balloon to an outrageous level. “Some days you’re now seeing them for 700,000 points one way,” Fleming said. “Which is bananas.”
That is the kind of number that should make you pause before clicking “book.” If you want a broader refresher on how travel rewards work, CyberGuy’s guide on how to rack up points and miles for travel is a helpful read at CyberGuy.com.
Flexibility is still your best travel hack
If you have any wiggle room in your schedule, use it before you spend your miles. “The key really is to book your trip around your flights,” Fleming said. “Find the dates that have the best mileage redemptions available, and book those and let that be your guide.”
That may sound annoying if you already picked your vacation dates. However, shifting by a day or two, or flying from a different airport, can save you a huge number of points.
This approach works best when you are traveling alone or with one other person. It gets harder with kids, school schedules, work calendars and family obligations. Still, even a little flexibility can help. The goal is to stop treating every mileage price as a good deal just because it uses points instead of cash.
Book a refundable ticket as a backup
One of my best strategies is to book a refundable cash ticket as insurance while watching for mileage seats. Here is how it works. You book a refundable fare, so you know you can get where you need to go. Then you keep checking for award seats. If a better mileage redemption becomes available, you can cancel the refundable ticket and book with points.
Fleming said that strategy still has value, even though it worked better before dynamic pricing became so common. “If you book a refundable ticket, you know if something does open up, you always can cancel that refundable ticket, get your money back, and book the mileage ticket,” Fleming said.
There is another version of the same idea. If a good mileage ticket doesn’t appear, you can look for a cheaper, nonrefundable cash fare closer to the trip. Then you cancel the refundable ticket and buy the cheaper fare instead. It takes effort, but it gives you options.
Ask about paid upgrades before you board
Paid upgrades can be hit-or-miss. Still, Fleming says asking at the counter or gate can sometimes pay off. “You might have to be a little proactive and ask the gate agent or the person at the ticket counter, ‘Hey, do you have any upgrades available? And if yes, how much are they?’” Fleming said.
He shared the story of a friend who was flying economy on a transatlantic flight. At the counter, the airline offered him a business class upgrade for $140. If he had bought that upgrade online earlier, it would have cost more than $1,200. That will not happen every time. Airlines may have no seats, no deal or no interest in discounting the upgrade. Even so, the question costs nothing. Ask politely at check-in, at the ticket counter or at the gate: “Are there any paid upgrades available, and what would the cost be?” You can always say no.
Know when points are a bad deal
This may be the hardest part for many travelers. Sometimes the smartest move is to keep your miles. Fleming uses a rough benchmark of about 2 cents per point. So, if 100,000 points would cover a ticket that costs about $2,000, that can be a fair deal.
“On average, you might say that a point is worth $0.02,” Fleming said. “I just kind of set the goal at $0.02 a point.” However, if an airline wants 100,000 points for a $500 ticket, you may want to pay cash and keep the points for something better. That is where people get burned. They see “free flight” and forget that points have value. Those points took spending, flying or credit card bonuses to earn. Burning them on a weak redemption can cost you later.
Tracking your loyalty accounts, point balances and expiration dates can help you stop rewards from slipping through the cracks. (iStock)
Compare points before you book
Airline miles and hotel points can both be easy to waste. Before you redeem either one, compare the points or miles price with the cash rate. That helps you see whether you are getting strong value.
One tool CyberGuy has covered before is Awayz. It can help you compare cash prices with award pricing so you can decide when to use points, miles or cash. Its hotel search can be especially helpful if you have rewards spread across programs like Hilton, Hyatt, Marriott, IHG, Accor, Choice or Wyndham. Awayz can also help you look for award availability and spot better dates. That can save time when you are planning a trip with flexible travel dates.
Still, treat any travel search tool as a starting point. Prices and award availability can change fast. Before you transfer points or book, confirm the final price, taxes, fees, cancellation rules and availability directly with the airline, hotel or loyalty program.
BOOKING A SUMMER TRIP? HERE’S WHAT YOU’RE GIVING SCAMMERS
Track every loyalty account in one place
You cannot use your rewards well if you do not know what you have. Fleming says that starts with keeping your travel accounts organized.
“I created a spreadsheet which basically lists my program, American Airlines, my account number, my password, when the points expire and how many points I have,” Fleming said. “Then you know what you have to work with.”
I use a phone contact called “Travel Profile.” In that contact card, I store airline, hotel and rental car loyalty numbers in alphabetical order. So, when I am checking into a hotel or renting a car, I can quickly find the right number.
Here is how to set one up:
- iPhone: Open the Contacts app > tap the + button > enter Travel Profile as the name > scroll to Notes > type your airline, hotel and rental car loyalty numbers in alphabetical order > tap Done.
- Samsung Galaxy : Open the Contacts app > tap the + button > choose where to save the contact, such as Phone or Google > enter Travel Profile as the name > tap View more if needed > add your loyalty numbers in Notes > tap Save.
One important warning: do not store passwords in this contact card. Use it for loyalty numbers only. Keep account passwords in a secure password manager instead.
The trade-off is that a phone contact will not show your current point balances or expiration dates. That is where a spreadsheet or password manager can help, especially if you have dozens of travel accounts.
Watch expiration dates before points disappear
Some airline miles no longer expire. Fleming noted that United MileagePlus miles and Delta SkyMiles do not expire. However, other programs still have expiration rules. Flying Blue, the loyalty program for Air France and KLM, now uses a single 24-month validity period for miles, with qualifying activity able to extend that date. That means you should check each program before assuming your miles are safe forever.
Also, do not ignore small balances. A few thousand points may not buy a long-haul ticket, but they may help with a hotel night, upgrade or short flight later.
Airline status may not go as far as it used to
I asked Fleming whether airline status still means anything. His answer was blunt. “Unless you have the top tier status, I don’t think so,” Fleming said.
I get it. There was a time when top-level status could feel special, especially when flights were delayed or canceled. You could call a dedicated number, find the right person at the airport and sometimes get real help getting where you needed to go.
That still happens, but it feels less dependable than it used to. Planes are packed, upgrades are harder to clear and airlines often sell premium seats instead of handing them to loyal flyers.
Status can still help with free bags, preferred seats and priority support. However, I would not chase it blindly unless the perks still match how often you fly and what you are spending to get them.
Use travel tech to get ahead of delays
One of my favorite travel apps right now is Flighty. It tracks your aircraft before it becomes your flight, which can give you an early warning when trouble is starting to build.
For example, your plane may still be in another city with several flights to complete before it ever gets to you. If one of those earlier flights gets delayed, Flighty can often show the ripple effect before the airline sends an official alert. Flighty can send real-time alerts for delays, gate changes and cancellations.
You can also track a flight right inside the Messages app on your iPhone. Send yourself, or someone else, the airline name and flight number , such as Delta 1234 or American 456. You can also try the airline code and number, such as DL1234 or AA456. Once the flight number appears underlined, tap it and select Preview Flight. You should see details such as flight status, departure time, arrival time, terminal, gate and baggage claim when available.
One low-tech trick I still swear by is carrying a UK plug adapter. Some airplane outlets get loose from heavy use, especially with standard U.S. plugs. A UK adapter may fit more securely in certain universal airplane outlets, but it will not work on every aircraft or every seat. Also, treat it as an adapter, not a voltage converter, and use it only with chargers that support the power range printed on the charger.
Protect your miles like money
Airline miles and hotel points have real value. That makes them attractive to hackers. A thief who breaks into a loyalty account can drain your miles, book travel or sell access before you notice. Since many people rarely check old airline and hotel accounts, fraud can sit there longer than it should.
CyberGuy has covered how hackers can hijack travel rewards programs and drain miles. To protect yourself, use strong, unique passwords for every travel account and store them in a secure password manager. Turn on two-factor authentication (2FA) when available and review your balances often.
You should also keep strong antivirus software on your devices to help block malicious links, phishing pages and other threats that can lead to account theft. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at CyberGuy.com.
Also, consider using a data removal service to reduce how much personal information is floating around online, since scammers can use exposed details to make travel-related phishing messages look more believable. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting CyberGuy.com.
Finally, be careful with any email claiming your miles are expiring or offering a too-good-to-be-true travel deal. Go directly to the airline or hotel site instead of clicking links in surprise messages.
Asking about paid upgrades at the airport may not always work, but sometimes one polite question can unlock a much better seat for less. (iStock)
Pick travel credit cards carefully
Travel credit cards can still unlock value, but only if the perks match how you actually travel. If you fly one airline often, a co-branded card may help with bags, boarding or award discounts. If you want flexibility, a transferable points card may give you more options across different airlines and hotel partners.
Before you chase a welcome bonus, read the annual fee, spending requirement and redemption rules. A giant bonus can lose its appeal if you have to overspend to earn it. CyberGuy’s best airline credit cards guide at cyberguy.com/ can help you compare travel cards, perks and earning structures before you apply.
Watch the CyberGuy Live replay: Lock Down Your Phone in 30 Minutes
Your phone holds your email, passwords, photos, banking apps and personal data. In this free CyberGuy Live replay, Kurt the CyberGuy walks you step by step through simple phone security fixes you can do at your own pace. You’ll learn how to improve your privacy settings, spot the latest phone scams, use trusted security tools and walk away with a simple checklist to stay protected. Watch the replay and get our checklist here: CyberGuyLive.com
Kurt’s key takeaways
Airline miles are still worth collecting, but you have to be more careful than ever about how you spend them. Dynamic pricing means the same seat can cost a reasonable number of points one day and an outrageous number another day. That is why flexibility, research and patience can make such a big difference. Before you redeem, compare the cash price against the point price. If the value looks weak, save your miles and buy the ticket instead. Also, organize your loyalty accounts now, not when you are standing at a rental car counter or rushing through an airport. A spreadsheet, secure password manager or travel profile in your phone can keep your rewards from becoming a pile of forgotten numbers. And next time you fly, ask about paid upgrades. You may get nothing. Or you may hear a price that makes the whole trip feel like you beat the system. For more of my conversation with David “The Miles Guy” Fleming, you can watch the full podcast episode at CyberGuy.com.
Do you still think airline miles are worth chasing, or have airlines made the rewards game too confusing to trust? Let us know by writing to us at CyberGuy.com.
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Copyright 2026 CyberGuy.com. All rights reserved.
Technology
Meta’s glasses will turn off the camera if you tamper with the privacy light
Amid public backlash over its smart glasses, Meta announced that it will be updating its glasses with a new feature that will disable the camera when it detects that someone has tampered with or destroyed the glasses’ privacy LED light. The update is meant to address modders who have taken actions such as physically drilling into the LED light.
Meta has previously tried to discourage tampering with the LED light. For example, starting with its second generation glasses, blocking the light with tape or other objects will trigger a prompt asking users to uncover the recording light. However, many modders have found various workarounds for that particular measure.
Meta’s VP of wearables Alex Himel told The Verge that the privacy-focused update was on the way a few weeks ago after launching cheaper Meta Glasses without Ray-Ban branding. At the time, Himel acknowledged that the company was aware of increasing misuse alongside wider adoption of the devices.
Technology
Discord accidentally banned over 8,000 people for posting grids and other ‘benign’ images
Stanislav Vishnevskiy, Discord co-founder and chief technology officer, writes that the bug impacted around 200 users who posted “grid-like” pictures, in addition to about 8,000 people who posted “other benign images” since May 2026. “Everyone affected has now been unbanned,” Vishnevskiy says.
In a thread on X, Discord writes that its safety system is designed to flag content by “matching it against known harmful material.” This system can produce “false positives,” Discord explains, which is when an employee would step in to review the flagged content. But instead of just temporarily preventing the account from uploading content during the review, a glitch led its system to ban users entirely.
“When our staff reviewed and cleared those accounts, the same bug prevented the ban from being lifted automatically, so it just stayed in place,” Discord says.
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