Technology

Advice from fraud specialist who files debit card swindling claims all day

Published

2 years ago

April 9, 2024

Advice from fraud specialist who files debit card swindling claims all day

While different types of fraud can bring their own elements of frustrations and consequences, debit card fraud can leave your bank account empty almost immediately and be hard to recover from.

That’s why we are so grateful to Brenda, from Orange Park, Florida, who is a debit fraud specialist, and shared her incredible knowledge and insight to protect you from debit card fraud.

CLICK TO GET KURT’S FREE CYBERGUY NEWSLETTER WITH SECURITY ALERTS, QUICK VIDEO TIPS, TECH REVIEWS AND EASY HOW-TO’S TO MAKE YOU SMARTER

Woman at ATM (Kurt “CyberGuy” Knutsson)

Navigating debit card safety: Do’s and don’ts for smart financial management

As someone who processes debit fraud claims daily, and luckily has never experienced it herself, below are the top do’s and don’ts of debit card use from Brenda and us.

1) Safest way to use your debit card: Use your debit card to withdraw money from your own financial institution’s ATM or teller. Preferably transfer larger amounts of money out of a checking account into high-yield savings accounts so that your money isn’t readily available in large sums in a checking account.

2) Why credit cards are generally better for purchases: Don’t use your debit card to make regular or frequent purchases. It is better to use a regular credit card for those transactions. It leaves you less exposed to potential debit card fraud. If a scammer gets a hold of your credit card, it is easier to freeze that card, cancel it or get a new one issued. If your debit card or debit card number gets compromised, you could lose all your cash in your checking account.

Person using phone to make purchase (Kurt “CyberGuy” Knutsson)

MORE: WHAT TO DO IF YOUR BANK ACCOUNT IS HACKED

3) Consider using mobile wallets for convenience and security: If you must use your debit card to make regular purchases, add it to your smartphone wallet (like Apple Pay or Google Pay) and use it that way instead of swiping your debit card. Not being swiped likely prevents your card from being skimmed.

4) Protecting your PIN is crucial: Do not write your PIN down on your card or a piece of paper in your wallet.

5) Recurring payments aren’t affected by locking your card: Even if you have recurring payments for bills such as utilities, they usually can still be made if your debit card is locked. When a debit card is locked, single transactions aren’t allowed.

6) Don’t share your debit card: Your debit card is a legal agreement between you and your financial institution. Letting anyone else use your card, even family, may jeopardize your ability to be compensated for fraudulent transactions. Your child accidentally purchasing something with your debit card saved on your mobile app is not considered fraud.

7) Financial reimbursement might not be immediate: While some financial institutions will reimburse fraudulent transactions, they may not be fast enough to cover checks, e-checks or recurring financial transactions. You’d likely be at risk of incurring overdraft fees, non-sufficient funds or late charges from your financial institutions, creditors or merchants – all of which would be costly.

8) Enable alerts to catch fraudulent activity quickly: Most financial institutions offer financial alerts or restrictions for all transactions on checking accounts and cards. Use them so you can be notified of any fraudulent transactions immediately. The faster you can report these charges to your financial institution, the more likely you are to stop scammers in their tracks.

Couple who learned about debit card fraud (Kurt “CyberGuy” Knutsson)

MORE: HOW CROOKS ARE USING SKIMMERS, SHIMMERS TO STEAL YOUR MONEY AT YOUR ATM

How to prevent debit card fraud?

Here are additional steps you can take to help you prevent crooks from gaining access to your debit card:

Keep your card safe physically: Store your debit card in a secure place when not in use. Don’t write down your PIN or keep it with your card. Be cautious when using your debit card in public places and shield your PIN when entering it.

Use strong PINs: Choose a unique and strong PIN that isn’t easily guessable. Avoid using numbers like your birth date, address or easily recognizable sequences. Don’t share your PIN with anyone.

Create strong, unique passwords: for your accounts and devices. Avoid using the same password for multiple online accounts. Consider using a password manager to securely store and generate complex passwords. It will help you to create unique and difficult-to-crack passwords that a hacker could never guess.

Use biometric authentication: Consider using biometric authentication (fingerprint, facial recognition) if your device supports it. This can provide an extra layer of security and convenience for you.

Regularly review your transactions: Frequently monitor your bank statements and transaction history for any authorized or suspicious transactions. Set up account alerts for large transactions or any activity that falls outside your normal spending patterns.

Use secure networks: Avoid using public Wi-Fi networks for sensitive transactions. Public Wi-Fi networks are often unencrypted and vulnerable to hackers who can intercept your data or infect your device with malware.

Use a Virtual Private Network (VPN): When accessing your financial accounts over public networks, you should use a VPN. We recommend using a VPN to protect against hackers snooping on your device as well. VPNs will protect you from those who want to track and identify your potential location and the websites that you visit. See my expert review of the best VPNs for browsing the web privately on your Windows, Mac, Android & iOS devices.

Beware of phishing scams: Be cautious of unsolicited emails, texts or calls asking for your debit card information or login credentials. It could be a phishing scam. Never click on suspicious links or images or download attachments from unknown sources.

Have good antivirus software on all your devices: Keeping hackers out of your devices can often be prevented when you have good antivirus protection installed on all your devices. Having antivirus software on your devices will help make sure you are stopped from clicking on any known malicious links, attachments or images that may install malware on your devices, allowing hackers to gain access to your personal information. Find my review of Best Antivirus Protection here.

Regularly update your software: Keep your computer, smartphone and other devices updated with the latest security patches and updates.

Use two-factor authentication (2FA): If your bank offers two-factor authentication, enable it. This adds an extra layer of security by requiring a second form of verification in addition to your password.

Use secure ATMs: Whenever possible, use ATMs that are located in well-lit and secure areas. Avoid ATMs that appear tampered with or have suspicious devices attached to them or point-of-sale terminals.

A woman taking money out of her account using ATM (Kurt “CyberGuy” Knutsson)

MORE: WHY YOU SHOULD NEVER CARRY THESE THINGS IN YOUR WALLET

Regularly monitor your credit reports: Check your credit reports for any unusual activity that might indicate fraud or identity theft. If you find any errors or discrepancies on your credit reports, contact the credit bureaus and the creditors involved as soon as possible to dispute them.

Consider debit card controls and mobile apps: Some banks offer apps that allow you to turn your card on or off instantly, set spending limits and receive notifications for transactions.

Make purchases from trusted sites: Only use reputable and secure websites for online shopping and payments. Look for a padlock symbol in the address bar before entering your card details.

What to do if you are a victim of debit card fraud?

Contact your bank immediately

Report the fraudulent transactions and request to freeze or cancel your debit card. Your bank will investigate the fraud and may issue you a new card and a refund. Depending on your bank’s policy, you may have to file a written claim or a police report to support your case.

Review your bank statements and credit reports

Check for any other unauthorized charges or suspicious activity on your accounts. You can also get a free copy of your credit report from each of the three major credit bureaus once a year at AnnualCreditReport.com. If you find any errors or signs of identity theft, dispute them with the credit bureau and the creditor.

Use identity theft protection

Identity theft protection companies can monitor personal information, like your home title, Social Security number, phone number and email address, and alert you if it is being sold on the dark web or being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals.

The great part of some identity theft companies is that they often include identity theft insurance of up to $1 million to cover losses and legal fees and a white-glove fraud resolution team where a U.S.-based case manager helps you recover any losses. See my tips and best picks for best identity theft protection.

Kurt’s key takeaways

Though many people use debit cards as they would use their credit cards, there is a whole world of problems that can occur with your debit card if it falls in the wrong hands. Having your debit card information stolen or compromised doesn’t just jeopardize your credit line, it may mean all the money in your account can disappear. If you treat your debit card like a signed, blank check, you’d likely leave it somewhere safe at home.

Considering the potential downsides of debit cards, do you see a future where they become less common due to security concerns? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips & security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

Ask Kurt a question or let us know what stories you’d like us to cover.

Answers to the most asked CyberGuy questions:

Kurt “CyberGuy” Knutsson is an award-winning tech journalist who has a deep love of technology, gear and gadgets that make life better with his contributions for Fox News & FOX Business beginning mornings on “FOX & Friends.” Got a tech question? Get Kurt’s free CyberGuy Newsletter, share your voice, a story idea or comment at CyberGuy.com.

Technology

Did Live Nation punish a venue by taking Billie Eilish away?

Published

5 hours ago

March 4, 2026

Press Room

Did Live Nation punish a venue by taking Billie Eilish away?

John Abbamondi had orders to let the CEO of Ticketmaster down easy.

In April 2021, Abbamondi was the CEO of BSE Global, the company that ran Brooklyn arena the Barclays Center. BSE Global’s existing Ticketmaster contract would expire at the end of September, and Abbamondi and his team had evaluated proposals from SeatGeek, AXS, and Ticketmaster. The economics of Ticketmaster offer, according to Abbamondi, “was nowhere near as good as the other two.” SeatGeek’s technology was “superior” to Ticketmaster’s on balance, on top of better financial terms including an equity stake in the company, the arena decided. It clinched their decision to go with a newer, smaller player in the field.

When Abbamondi called to break the news to Michael Rapino, the Live Nation Entertainment CEO, the meeting became tense — and a recording of it came back to haunt Rapino in this month’s Live Nation-Ticketmaster monopoly trial. Abbamondi was one of two witnesses who took the stand Wednesday, alongside Mitch Helgerson, the chief revenue officer for the Minnesota Wild hockey team. Both men said that when they considered switching their venues’ ticketing platform from Ticketmaster, executives there threatened them with the loss of vital Live Nation-promoted concerts. It’s the behavior, the Justice Department and 40 state and district attorneys general say, of a monopolist — a charge Live Nation-Ticketmaster denies.

Abbamondi, identifying the voices on the 2021 call to a Manhattan jury Wednesday, said that “the nervous guy was me and the angry guy was Michael.” The few minutes played in court captures an exchange that went “sideways,” as Abbamondi put it, when he tried to thread a delicate needle: rejecting Ticketmaster’s services while trying to hold its parent company Live Nation to a separate contract promising to fill Barclays Center with concerts. At one point, Rapino dropped an F-bomb while discussing his frustration over a contractual dispute. He told Abbamondi he believed they were never planning to renew with Ticketmaster in the first place.

Rapino reminded Abbamondi about the new UBS Arena in Queens, which could draw more Live Nation-promoted shows away from Barclays. Though Ticketmaster theoretically operates separately from Live Nation, Abbamondi took this as a “not-so-veiled” threat — cut off the left arm, and the right arm would swing back. Abbamondi hung up feeling like he’d failed to “do my job there, which was to land the plane smoothly.”

The venue “saw a dramatic decline in Live Nation shows that were booked at the arena”

Abbamondi still signed the deal with SeatGeek, which began in October 2021. Then, he testified, the venue “saw a dramatic decline in Live Nation shows that were booked at the arena.” Artists were just beginning to fill stadiums again after the start of the covid pandemic, including Billie Eilish, who’d had to cancel shows in New York venues including Barclays in 2020. Normally, Abbamondi would have expected Live Nation to rebook her show there next time she was on tour. But when she began touring again in 2021, she booked at the new venue Rapino had warned about — the UBS Arena. When Barclays asked about it, they were told it was the “artist’s decision.” Other promoters, he said, hadn’t reduced their bookings at Barclays by nearly as much.

In 2022, mere months into the SeatGeek contract, Abbamondi was fired. Less than a year later, Barclays announced it was going back to Ticketmaster.

Ticketmaster, in the witnesses’ telling, wasn’t the best option for a ticketing vendor, but Live Nation’s power as a concert promoter forced their hand. In the case of the Minnesota Wild, which played at the then-Xcel Energy Center in St. Paul, Helgerson said the fear of losing Live Nation shows was a large driver behind its decision to stick with Ticketmaster — even though it found it would make $1 million a year more switching to SeatGeek.

The arena was already engaged in tight competition for concerts with the Target Center across the river in Minneapolis, a similarly-sized venue. So when the Wild kicked off negotiations over renewing its contract with Ticketmaster in 2018, the ticketing service knew how to hit them where it would hurt. When the Wild staff mentioned they were planning to consider a proposal from SeatGeek too, a Ticketmaster executive told them that Live Nation could move all of their shows to the Target Center if they switched ticketing vendors, Helgerson testified. “We took it as a credible threat,” he said. “Losing those shows would be almost catastrophic to our organization.”

“We took it as a credible threat”

To ease the risk, SeatGeek offered what it called “Live Nation retaliation insurance” — a promise to compensate the arena for concerts booked at the Target Center on dates Xcel had open. SeatGeek offered the arena a higher upfront bonus and fee share that overall would make the venue an additional $1 million a year compared to Ticketmaster’s offer. But even retaliation insurance couldn’t make up for the loss of the “vibrance of the venue” and the impact on its own employees should Live Nation pull its shows. Ticketmaster’s alleged threat created an “insurmountable challenge.” The venue signed another contract with Ticketmaster.

There were complicating factors in both these cases, which Live Nation pointed out on cross-examination. It was both risky and a lot of work to move to a new ticketing platform. Like switching any enterprise software, it would take a while for staff to get up to speed, and Abbamondi admitted that while SeatGeek’s technology gave them more options over things like how to price individual seats, it was less user-friendly. An executive whom Helgerson worked with worried that SeatGeek’s lack of an interface for concert promoters at the time would be an obstacle to getting them to bring shows to the arena. Abbamondi also said he’s personal friends with SeatGeek’s co-founder, and he testified he wasn’t fired because of the SeatGeek deal — he was given two other reasons.

SeatGeek offered what it called “Live Nation retaliation insurance”

There was also a separate legal dispute between the Barclays Center and Ticketmaster, which appeared to be at least part of the reason that the call between Abbamondi and Rapino broke down. Barclays believed their contract with Ticketmaster would expire at the end of September 2021, as originally stated. But Ticketmaster believed that because the Covid pandemic shortened the regular NBA season, a clause in the contract had been triggered to extend that contract another year. On top of that, in an earlier, unrecorded call between Abbamondi and Rapino, the Ticketmaster CEO suggested that they should be given the chance to counter any offer Barclays received. Abbamondi said he tried his best to respond in a “noncommittal” way, but the implication was that Rapino might have seen it differently.

The jury will have to decide whether the threats Abbamondi and Helgerson described were really as menacing as they believe, one of many factors that will determine whether Live Nation-Ticketmaster should face penalties — including the possibility of a breakup.

In one text exchange, Live Nation executive Patti Kim, a friend of Abbamondi’s, wrote that he should “think about the bigger relationship” with Live Nation, not just who’s writing the bigger check. She added a winky face. “That was my friend saying, ‘you know what I mean,’” Abbamondi said. This week, the jury is expected to get the chance to hear from the rival allegedly offering those bigger checks: SeatGeek CEO Jack Groetzinger.

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Lauren Feiner

Technology

Scams that aren’t illegal (but should be)

Published

6 hours ago

March 4, 2026

Press Room

Scams that aren’t illegal (but should be)

NEWYou can now listen to Fox News articles!

Every year during National Consumer Protection Week, you hear warnings about phishing emails, fake IRS calls and identity theft. Those threats are real, but there is another risk that gets far less attention, and it is completely legal.

Right now, hundreds of companies collect, package and sell personal information, including your home address, phone number, family members, income estimates and even your daily habits. They are not targeting you because you did anything wrong. Instead, they profit simply because your data is valuable.

Unlike traditional scams, this does not happen in the shadows. It happens out in the open, every single day. As a result, most people only realize it is happening after someone uses their personal information against them.

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Data brokers build detailed profiles using information pulled from public records, apps and online activity. (Kurt “CyberGuy” Knutsson)

Your personal information is a product

Data brokers are companies most people have never heard of, but they know a surprising amount about you. They collect information from public records, online activity, retail purchases, app usage and hundreds of other sources.

Then they build detailed profiles and sell them to advertisers, marketers and anyone else willing to pay. A typical profile may include:

Full names, ages and phone numbers
Home addresses
Names of relatives and household members
Estimated income, home value and net worth
Shopping habits and interests
Political, health and lifestyle indicators

This information often appears on people-search sites, where anyone can look you up in seconds. Scammers use these same databases to find and target victims. But even legitimate companies use them in ways most consumers never knowingly agreed to.

People-search sites expose more data than you realize

Search your own name online, and you may find pages listing your address, relatives’ names and contact details. These sites present themselves as “background check tools” or “public records directories.” But their business model depends on making personal information easy to find.

That creates real-world risks. Criminals use these sites to:
Impersonate banks, government agencies, or delivery services
Convince victims they already “know” them
Locate elderly or vulnerable individuals
Target family members using shared address history.

Even strangers can learn where you live, who your relatives are and how to contact you. No hacking required.

CRIMINALS ARE USING ZILLOW TO PLAN BREAK-INS. HERE’S HOW TO REMOVE YOUR HOME IN 10 MINUTES

People-search websites make your address, phone number and even family connections easy to find in seconds. (Serene Lee/SOPA Images/LightRocket via Getty Images)

Your browsing history is being tracked and sold

Many websites and apps track what you click, read and buy. Incogni’s research found that popular apps like TikTok, Alibaba, Temu and Shein collect numerous personally identifiable data points and share them with third parties, like advertising networks and data brokers.

Even web extensions track what you do online. Popular Chrome extensions like the AI-powered Grammarly or Quillbotinvade your privacy, require extensive permissions and collect sensitive data.

Over time, this data collection builds a behavioral profile. It can reveal:

Financial stress or debt concerns
Health interests or medical conditions
Major life events like moving, retirement, or the loss of a spouse
Online purchases and brand preferences.

This is why you may suddenly receive highly specific emails, calls, or ads that feel uncomfortably personal. Someone already knew what to say.

AI is accelerating data collection

AI makes personal data more valuable and easier to collect than ever before. These systems scrape public websites, social media profiles, images and videos to pull identifying details. They also connect scattered pieces of information into a single, detailed identity profile, which can include:

Photos connected to your name
Voice recordings from public videos
Employment history
Locations you’ve lived at or visited.

Once collected, this information can circulate indefinitely. You can delete a social media post, but copies of that data may already exist elsewhere.

5 SIMPLE TECH TIPS TO IMPROVE DIGITAL PRIVACY

The more accessible your personal data is, the easier it becomes for scammers to target you with convincing, personalized attacks. (Kurt “CyberGuy” Knutsson)

Most AI companies collect data by default, unless you opt out

Are you using ChatGPT, Gemini, or even LinkedIn? Then your data is automatically collected from your chatbot conversations, posts, and more. They collect user interactions like prompts, voice recordings, uploaded photos and behavioral data to improve the AI system.

In some cases, you have to manually disable this in settings, but it’s buried in countless opt-out guides or obscure labels. For example, to opt out of LinkedIn data collection, you need to:

Go to Settings and find the Privacy tab.
Find the toggle named ‘Data for Generative AI Improvement.’
Review other default data sharing options.
Disable everything from personal demographic information to social, economic and workplace research.

AI-powered apps and services continuously switch it up and make it harder for you to opt out. Why? Your data is fueling their business model. The more data points they have, the better they can train their AI and the more money they make.

Why this matters for your safety, not just your privacy

Most people think data collection is just about targeted ads. But the same information can be used to make scams far more convincing. Instead of sending generic phishing emails, scammers can reference your real address or recent activities.

For example: “Hi, Mr. Smith, this is your bank. We noticed unusual activity on your bank account, ending in 0123. Please confirm your information.”

Because the details are accurate, the message feels legitimate. This dramatically increases the chances someone will respond. In many cases, the information came from data broker databases that were legally purchased or accessed.

Consumer protection starts with reducing your digital footprint

National Consumer Protection Week is meant to empower people to protect themselves. That protection shouldn’t stop at obvious scams. It should include limiting how easily your personal information can be found in the first place.

A data removal service helps remove your personal data from data brokers and people-search sites that collect and sell it. Instead of submitting dozens or hundreds of manual requests yourself, they automate the process and continue removing your data as it reappears.

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com.

Kurt’s key takeaways

When most people think about scams, they imagine criminals hiding in the shadows. But some of the biggest threats to your personal information are operating out in the open. Data brokers legally collect and sell detailed profiles about you. People-search sites make your address, phone number and even relatives easy to find in seconds. Your browsing activity is tracked, packaged and monetized. And now AI is speeding up how quickly that information can be gathered, connected and reused. This is not just about annoying ads. The more accessible your personal data is, the easier it becomes for scammers to sound convincing and target you with precision. Real consumer protection is not only about avoiding suspicious links. It is about limiting where your information lives and who can access it. The less strangers know about you, the harder it is to use your own data against you.

Have you ever searched for your name online and been surprised by what you found? Let us know by writing to us at Cyberguy.com.

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Technology

MacBook Neo versus an old MacBook Air: good luck

Published

17 hours ago

March 4, 2026

Press Room

MacBook Neo versus an old MacBook Air: good luck

My first thought when Apple announced the MacBook Neo today was “okay, but why not just get an older Air?” If you’re thinking that too, you might be right. If you can find one.

The Neo starts at $599 with an A18 Pro processor, 8GB of memory, and 256GB storage, and ends at $699 with the same specs plus TouchID and 512GB of storage. It has two USB-C (not Thunderbolt) ports, a pretty basic-looking screen, a mechanical trackpad instead of haptic, and various other cost-saving measures. It’s the cheapest new MacBook you can get now.

The new M5 MacBook Air starts at $1,099 with 16GB of memory and 512GB of much faster storage, a bigger and brighter screen, a better webcam, better Wi-Fi and Bluetooth, more speakers, Thunderbolt 4, a faster charger, and so forth. It’s $100 more than last year’s model, probably because of the Neo. Or you can get an M4 MacBook Air for $1000, with a slightly slower processor than the M5 (but still faster than the Air), and otherwise pretty much the same specs.

If you could still get a new M1 Air from Walmart for $700, it’d be a pretty tough call between that and the Neo. That machine came out in 2020, but is still better in most respects. Unfortunately, they’ve been out of stock since last month — probably because of the Neo — so that’s the end of that. You can probably find a refurb one. Same with the M3 and M4: if you can find one for around the same price as the Neo, especially with 16GB of RAM, you should get one of those. But they’re pretty thin on the ground, and I’d expect them to become thinner. (Keep an eye on Apple’s refurb site, though — a refurb M4 Air for $750 is pretty dang good.)

The modern Air is unquestionably a better computer. The thing about $1,000 is it’s a lot more money than $600. $600 is already more than most non-Mac people want to spend on a laptop, but it’s a lot less than an Air, and the gap between the two is big enough that it’s harder to justify the jump unless you know you’re gonna need more than 8GB of RAM, if you’re ever gonna use Thunderbolt, and so forth. I wouldn’t buy the Neo for myself.

The Neo isn’t meant to compete with the Air, though. It’s aiming for the first-time MacBook buyer. It’s Apple trying to pick up the cheap Windows laptop crowd who are annoyed by Windows. With its $499 price for education, it’s also an attempt to break the Chromebook’s stranglehold on the K-12 market, to turn iPad kids into MacBook Neo teens into Air adults. Heck, when it’s time for my kids to turn in their school-issued Chromebooks, and I have to choose between a Chromebook, a Windows laptop, and a MacBook Neo for them? That’ll be interesting.

And that’s how they get you!

I honestly don’t think the Neo vs Air debate is going to be that hard for most people, just because most people aren’t spending a thousand bucks on a laptop in the first place. The processor’s probably going to feel about the same as an M1 Air’s, which is to say fast enough for most things. The toughest parts are going to be figuring out if you’re satisfied with 8GB of RAM (rough!), if you ever really need Thunderbolt (maybe not?), and if you care about that fancy webcam (eh). If you already know the answer, you already know the answer. And you should probably grab that refurb Air while you can.

A cynical part of me thinks this is Apple trying to get MacBooks onto the same upgrade cycle as its phones. If you bought the cheapest MacBook Air six years ago, it’s probably still fine. If you buy the cheapest MacBook Neo today, is it going to feel fine in six years? Maybe! Or maybe you’ll decide you need to spring for an Air next time. And up the funnel you go.