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NC public adjuster accused of forging checks and taking off with homeowner’s insurance money

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NC public adjuster accused of forging checks and taking off with homeowner’s insurance money


CARY, N.C. (WTVD) — A Triangle roofing company says it’s out more than $100,000 and the homeowners who hired them could be on the hook for it, despite their insurance company already paying for the work.

The case involves a middleman, commonly referred to as a public adjuster. A public adjuster is an independent insurance professional whom a person can hire to assist in settling an insurance claim.

The problem in these cases is that the homeowners claim the public adjuster took their money.

Cary homeowners Dave Perez and his wife Jane contacted their insurance company after they noticed a roof leak at their home.

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“We kept dealing with the insurance company…they said, well, $3,000 to fix this, to patch this little area,” Dave told Troubleshooter Diane Wilson.

The couple said they had much more damage than that, and said their roofing contractor, BGC Expert Contractors, recommended a public adjuster to help with their claim.

“Whenever a claim gets denied, if we feel like there was storm damage, we would get a public adjuster involved because, as the contractor, we’re not allowed to discuss policy,” Lauren Garlock of BGC said. “So we would need to bring someone else in who can discuss policy, look over their policy, and assist with the insurance claim.”

Garlock said they recommended public adjuster Tyler Englin of TDE Claims LLC.

Once TDE got involved, the Perez’s insurance claim increased to more than $100,000.

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“Most of it was in the roof and then the rest of it was interior, you know, repairs, and you know, the kitchen needed to be redone,” Dave said.

BGC did all of the work, and the Perez’s said they thought everything was fine until they heard from BGC, who said they hadn’t been paid for the work.

The Perez’s called their insurance company, which provided records showing they issued two checks for the claims. One check for more than $51,000, the other for more than $47,000.

“You can see where our signatures were forged. Jane doesn’t even write out her name; it’s more like a scribble. Those checks that were cut to him, sent to him, and then he endorsed them and never paid the contractor,” said looking at the checks.

The Perez’s asked their insurance company why they sent Englin of TDE the checks and not them. The company told the family that they were provided a contract that had the Perez’s e-signatures hiring the adjuster.

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Dave said his insurance told him, “Once we get this from an adjuster, then at that point we no longer deal with you. We deal with him.”

The Perez’s claim they never signed that, nor did they sign the back of the checks from their insurance company.

“I think it’s pretty evident you have canceled checks that were for, you know, that were forged,’ Dave said. “Then you have a contract that we didn’t sign. And you have a contractor that is out, you know, $100,000.”

Garlock with BGC said that Englin with TDE has promised payment for the completed work, but it hasn’t happened.

“Just excuses,’ he said. “They’ll say, ‘Oh, I put a check in the mail,’ and then we never get it. He’ll say, ‘Oh, well, I’m out of town.’ And then, you know, at some point, we’re like, we will meet you. We live here. And one time, one of our reps went to his house, sat in his driveway for two hours, finally got a check, and the check bounced.”

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In total, Garlock said they’re owed about $120,000 for three of the jobs they did for homeowners where Englin with TDE was the public adjuster.

“It greatly impacts our business. We are small, we’re local, a mom and pop, you know, a general contractor. So you know, not being able to get paid on these jobs for a year is tough,” Garlock added.

Garlock and Perez have filed complaints with the North Carolina Department of Insurance. A representative stated:

“The Department of Insurance has received multiple consumer complaints regarding Tyler Englin, who is a licensed public adjuster, and also against TDE Claims. The Department is currently reviewing these complaints.”

Troubleshooter Diane Wilson has tried to get answers from Englin in a number of ways, but was not successful.

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The website for TDE no longer works, and when ABC11 attempted to call, it said temporarily unavailable. There was also no response to multiple emails and texts.

As for the Perez’s, Dave said he is worried that if Englin doesn’t pay BGC for the work they did at his home, he could be responsible for paying the contractor.

“There’s nothing in place that protects the homeowner from an adjuster doing this,” he said.

Besides the Perez’s, Troubleshooter Diane Wilson also heard from a Holly Springs homeowner who hired Englin with TDE Claims. There’s proof the public adjustor received the insurance money, and while TDE did give the homeowner a check for the amount they’re owed to pay the contractor, the check bounced.

When it comes to a public adjuster, before you hire one, you should make sure they’re licensed in North Carolina. Also, don’t pay anything up front, as public adjusters get a percentage of the insurance money.

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Always make sure the check is made out to both you and the public adjuster, and of course, before you sign anything, read the small print.

ALSO SEE ABC Price Tracker: Check regional prices of groceries, utilities, housing and gas

All of the people involved said they followed those tips, but this still happened.

Copyright © 2025 WTVD-TV. All Rights Reserved.



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A town in western North Carolina is returning land to the Eastern Band of Cherokee Indians

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A town in western North Carolina is returning land to the Eastern Band of Cherokee Indians


An important cultural site is close to being returned to the Eastern Band of Cherokee Indians after a city council in North Carolina voted unanimously Monday to return the land.

The Noquisiyi Mound in Franklin, North Carolina, was part of a Cherokee mother town hundreds of years before the founding of the United States, and it is a place of deep spiritual significance to the Cherokee people. But for about 200 years it was either in the hands of private owners or the town.

“When you think about the importance of not just our history but those cultural and traditional areas where we practice all the things we believe in, they should be in the hands of the tribe they belong to,” said Michell Hicks, principal chief of the Eastern Band of Cherokee Indians. “It’s a decision that we’re very thankful to the town of Franklin for understanding.”

Noquisiyi is the largest unexcavated mound in the Southeast, said Elaine Eisenbraun, executive director of Noquisiyi Intitative, the nonprofit that has managed the site since 2019. Eisenbraun, who worked alongside the town’s mayor for several years on the return, said the next step is for the tribal council to agree to take control, which will initiate the legal process of transferring the title.

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CHEROKEE CHIEF SIGNS ORDINANCE FOR FIRST OFFICIAL DEER SEASON ON TRIBAL LANDS

“It’s a big deal for Cherokees to get our piece of our ancestral territory back in general,” said Angelina Jumper, a citizen of the tribe and a Noquisiyi Initiative board member who spoke at Monday’s city council meeting. “But when you talk about a mound site like that, that has so much significance and is still standing as high as it was two or three hundred years ago when it was taken, that kind of just holds a level of gravity that I just have no words for.”

In the 1940s, the town of Franklin raised money to purchase the mound from a private owner. Hicks said the tribe started conversations with the town about transferring ownership in 2012, after a town employee sprayed herbicide on the mound, killing all the grass. In 2019, Franklin and the Eastern Band of Cherokee Indians created a nonprofit to oversee the site, which today it is situated between two roads and several buildings.

“Talking about Land Back, it’s part of a living people. It’s not like it’s a historical artifact,” said Stacey Guffey, Franklin’s mayor, referencing the global movement to return Indigenous homelands through ownership or co-stewardship. “It’s part of a living culture, and if we can’t honor that then we lose the character of who we are as mountain people.”

LUMBEE TRIBE OF NORTH CAROLINA GAINS LONG-SOUGHT FULL FEDERAL RECOGNITION

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Noquisiyi is part of a series of earthen mounds, many of which still exist, that were the heart of the Cherokee civilization. The Eastern Band of Cherokee Indians also owns the Cowee Mound a few miles away, and it is establishing a cultural corridor of important sites that stretches from Georgia to the tribe’s reservation, the Qualla Boundary.

Noquisiyi, which translates to “star place,” is an important religious site that has provided protection to generations of Cherokee people, said Jordan Oocumma, the groundskeeper of the mound. He said he is the first enrolled member of the tribe to caretake the mound since the forced removal.

“It’s also a place where when you need answers, or you want to know something, you can go there and you ask, and it’ll come to you,” he said. “It feels different from being anywhere else in the world when you’re out there.”

The mound will remain publicly accessible, and the tribe plans to open an interpretive center in a building it owns next to the site.



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Former inmate buys NC prison to help others who have served time

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Former inmate buys NC prison to help others who have served time


With the recent purchase of the former Wayne Correctional Center in Goldsboro, Kerwin Pittman is laying claim to an unusual title — he says he’s the first formerly incarcerated person in the U.S. to purchase a prison. Pittman, the founder and executive director of Recidivism Reduction Educational Program Services, Inc. (RREPS), was sent to prison […]



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NC Foundation at center of I-Team Troubleshooter investigation could face contempt charge

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NC Foundation at center of I-Team Troubleshooter investigation could face contempt charge


DURHAM, N.C. (WTVD) — New details in an I-Team investigation into a Durham foundation accused of not paying its employees.

The North Carolina Department of Labor filed a motion in court to try to force the Courtney Jordan Foundation, CJF America, to provide the pay records after the state agency received more than 30 complaints from former employees about not getting paid.

The ABC11 I-Team first told you about CJF and its problems paying employees in July. The foundation ran summer camps in Durham and Raleigh, and at the time, more than a dozen workers said they didn’t get paid, or they got paychecks that bounced. ABC11 also talked to The Chicken Hut, which didn’t get paid for providing meals to CJF Durham’s summer camps, but after Troubleshooter Diane Wilson’s involvement, The Chicken Hut did get paid.

The NC DOL launched their investigation, and according to this motion filed with the courts, since June thirty one former employees of CJF filed complaints with the agency involving pay issues. Court documents state that, despite repeated attempts from the wage and hour bureau requesting pay-related documents from CJF, and specifically Kristen Picot, the registered agent of CJF, CJF failed to comply.

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According to this motion, in October, an investigator with NC DOL was contacted by Picot, and she requested that the Wage and Hour Bureau provide a letter stating that CJF was cooperating with the investigation and that repayment efforts were underway by CJF. Despite several extensions, the motion says Picot repeatedly exhibited a pattern of failing to comply with the Department of Labor’s investigation. The motion even references an ITEAM story on CJFand criminal charges filed against its executives.

The NC DOL has requested that if CJF and Picot fail to produce the requested documentation related to the agency’s investigation, the employer be held in civil contempt for failure to comply. Wilson asked the NC Department of Labor for further comment, and they said, “The motion to compel speaks for itself. As this is an ongoing investigation, we are unable to comment further at this time.”

ABC11 Troubleshooter reached out to Picot and CJF America, but no one has responded. At Picot’s last court appearance on criminal charges she faces for worthless checks, she had no comment then.

Out of all the CJF employees we heard from, only one says he has received partial payment.

Copyright © 2026 WTVD-TV. All Rights Reserved.



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