North Carolina
Amazon 'anti-union propaganda,' employee surveillance loom over labor vote at North Carolina warehouse
Workers picket in front of an Amazon Logistic Station on December 19, 2024 in Skokie Illinois.
Scott Olson | Getty Images
Italo Medelius-Marsano was a law student at North Carolina Central University in 2022, when he took a job at an Amazon warehouse near the city of Raleigh to earn some extra cash.
The past month has been unlike any other during his three-year tenure at the company. Now, when he shows up for his shift at the shipping dock, Medelius-Marsano says he’s met with flyers and mounted TVs urging him to “vote no,” as well as QR codes on workstations that lead to an anti-union website. During meetings, managers discourage unionization.
The facility in the suburb of Garner, North Carolina, employs roughly 4,700 workers and is the site of Amazon’s latest labor showdown. Workers at the site are voting this week on whether to join Carolina Amazonians United for Solidarity (CAUSE), a grassroots union made up of current and former employees.
CAUSE organizers started the group in 2022 in an effort to boost wages and improve working conditions. Voting at the site, known as RDU1, wraps up on Saturday.
Workers at RDU1 and other facilities told CNBC that Amazon is increasingly using digital tools to deter employees from unionizing. That includes messaging through the company’s app and workstation computers. There’s also automated software and handheld package scanners used to track employee performance inside the warehouse, so the company knows when staffers are working or doing something else.
“You cannot get away from the anti-union propaganda or being surveilled, because when you walk into work they have cameras all over the building,” said Medelius-Marsano, who is an organizer with CAUSE. “You can’t get into work without scanning a badge or logging into a machine. That’s how they track you.”
CAUSE representatives have also made their pitch to RDU1 employees. The union has set up a “CAUSE HQ” tent across the street from the warehouse and disbursed leaflets in the facility’s break room.
Amazon, the nation’s second-largest private employer, has long sought to keep unions out of its ranks. The strategy succeeded in the U.S. until 2022, when workers at a Staten Island warehouse voted to join the Amazon Labor Union. Last month, workers at a Whole Foods store in Philadelphia voted to join the United Food and Commercial Workers union.
In December, Amazon delivery and warehouse workers at nine facilities went on strike, organized by the Teamsters, during the height of the holiday shopping season to push the company to the bargaining table. The strike ended on Christmas Eve.
Union elections at other Amazon warehouses in New York have finished in defeat in recent years, while the results of a union drive at an Alabama facility are being contested. Organizers have pointed to Amazon’s near-constant monitoring of employees as both a catalyst and a deterrent of union campaigns.
The NLRB has 343 open or settled unfair labor practice charges filed with the agency against Amazon, its subsidiaries and contracted delivery companies in the U.S., a spokesperson said.
Amazon has argued in legal filings that the NLRB, which issues complaints against companies or unions determined to have violated labor law, is unconstitutional. Elon Musk’s SpaceX, Starbucks and Trader Joe’s have also made similar claims that challenge the agency’s authority.
Amazon spokeswoman Eileen Hards said the company’s employees can choose whether or not to join a union.
“We believe that both decisions should be equally protected which is why we talk openly, candidly and respectfully about these topics, actively sharing facts with employees so they can use that information to make an informed decision,” Hards said in a statement.
Hards said the company doesn’t retaliate against employees for union activities, and called claims that its employee monitoring discourages them from unionizing “odd.”
“The site is operating, so employees are still expected to perform their usual work,” Hards said in a statement. “Further, the camera technology in our facilities isn’t to surveil employees — it’s to help guide the flow of goods through the facilities and ensure security and safety of both employees and inventory.”
Orin Starn, a CAUSE organizer who was fired by Amazon early last year for violating the company’s drug and alcohol policy, called Amazon’s employee tracking “algorithmic management of labor.” Starn is an anthropology professor at Duke University who began working undercover at RDU1 in 2023 to conduct research for a book on Amazon.
“Where 100 years ago in a factory you would’ve had a supervisor come around to tell you if you’re slacking off, now in a modern warehouse like Amazon, you’re tracked digitally through a scanner,” Starn said.
‘Just the algorithm’
John Logan, a professor and director of labor and employment studies at San Francisco State University, told CNBC in an email that Amazon has “perfected the weaponization” of technology, workplace surveillance and algorithmic management during anti-union campaigns “more than any other company.”
While Amazon may be more sophisticated than others, “the use of data analytics is becoming far more common in anti-union campaigns across the country,” Logan said. He added that it’s “extremely common” for companies to try to improve working conditions or sweeten employee perks during a union drive.
Other academics are paying equally close attention to the issue. In a research paper published last week, Northwestern University PhD candidate Teke Wiggin explored Amazon’s use of algorithms and digital devices at the company’s BHM1 warehouse in Bessemer, Alabama.
“The black box and lack of accountability that comes with algorithmic management makes it harder for a worker or activist to decide if they’re being retaliated against,” Wiggin said in an interview. “Maybe their schedule changes a little bit, work feels harder than it used to, the employer can say that has nothing to do with us, that’s just the algorithm. But we have no idea if the algorithm has changed.”
People protest in support of the unionizing efforts of the Alabama Amazon workers, in Los Angeles, California, March 22, 2021.
Lucy Nicholson | Reuters
Some Amazon employees see the situation differently. Storm Smith works at RDU1 as a process assistant, which involves monitoring worker productivity and safety. Amazon referred Smith to CNBC in the course of reporting this story.
Amazon’s workplace controls, like rate and time off task, are “part of the job,” Smith said. Staffers are “always welcome” to ask her what their rate is, she added.
“For my people, if I see your rate is not where it’s supposed to be, I’ll come up to you and say, ‘Hey, this is your rate, are you feeling alright? Is there anything I could get you to get your rate up? Like a snack, a drink, whatever,” Smith said.
Wiggin interviewed 42 BHM1 employees following the first election in 2021, and reviewed NLRB records of hearings. The facility employed more than 5,800 workers at the time of the union drive.
The NLRB last November ordered a third union vote to be held at BHM1 after finding Amazon improperly interfered in two previous elections. The company has denied wrongdoing.
Amazon staffers told Wiggin that during the union campaign, the company tweaked some performance expectations to “improve working conditions” and dissuade them from unionizing. One employee said these changes were partly why he voted against the union, according to the study.
Workers at an Amazon warehouse outside St. Louis, Missouri, filed an NLRB complaint in May. The employees accused Amazon of using “intrusive algorithms” that track when they’re working to discourage them from organizing, The Guardian reported. The employees withdrew their complaint on Tuesday.
Hards said Amazon doesn’t require employees to meet specific productivity speeds or targets.
Lawmakers zeroed in on how surveillance can impact organizing efforts in recent years. In 2022, the former NLRB general counsel issued a memo calling for the group to address corporate use of “omnipresent surveillance and other algorithmic-management tools” to disrupt organizing efforts. The following year, the Biden Administration put out a request for information on automated worker surveillance and management, noting that the systems can pose risks to employees, including “their rights to form or join a labor union.”
However, the Trump administration is attempting to purge the NLRB, with the president firing the chair of the organization on his first day in office last month. Trump has put Musk, a notorious opponent of unions, in charge of the so-called Department of Government Efficiency, with the goal of cutting government costs and slashing regulations.
Fired by an app
One of the most direct ways Amazon is able to disseminate anti-union messages is through the AtoZ app, which is an essential tool in their daily work.
The app is used by warehouse workers to access pay stubs and tax forms, request schedule changes or vacation time, post on the “Voice of the Associate” message board, and communicate with human resources.
Jennifer Bates, a prominent union organizer at BHM1, learned Amazon fired her through AtoZ in 2023. She was later reinstated by Amazon “after a full review of her case,” and provided backpay, Hards said.
Jennifer Bates, an Amazon.com, Inc. fulfillment center employee, stands for a portrait at the Retail, Wholesale and Department Store Union (RWDSU) office in Birmingham, Alabama on March 26, 2021.
Patrick T. Fallon | AFP | Getty Images
The Retail, Wholesale and Department Store Union, which sought to represent BHM1 workers, has said the AtoZ app can access a user’s GPS, photos, camera, microphone and WiFi-connection information. The union also claims that “Amazon can sell the data collected to any third party companies and that data cannot be deleted.” The technology raises several concerns, including that it may suppress “the right to organize,” RWDSU said.
Hards said the RWDSU’s claims are inaccurate and denied that the company sells any data affiliated with AtoZ use. She said AtoZ users must give the app permission to access things like their GPS location.
At the Garner facility, the AtoZ app has been plastered with “anti-union propaganda” since the RDU1 election was announced last month, Medelius-Marsano said.
One AtoZ message suggested employees’ benefits could be at risk if they voted in a union, while another described CAUSE as an “outside party” that’s “claiming to be a union.”
RDU1 site leader Kristen Tettemer said in another message that a group like CAUSE “can get in the way of how we work together,” and that “once in, a union is very difficult to remove.” Smith said Amazon’s response to the union drive has been centered around “putting out the facts and telling you to do your research.”
Medelius-Marsano said it all amounts to an environment of intimidation.
“There’s no doubt about it,” Medelius-Marsano said. “If we lose, fear is going to be the reason.”
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RALEIGH, N.C. (WTVD) — As the latest travel ban from the Trump administration nears its effective date, ABC11 is hearing from residents with ties to the impacted countries about what it all means.
Haiti is one of the 12 countries whose citizens will be banned from traveling into the United States starting at 12:01 am on Monday, with certain limited exceptions. That ban does not have an end date, and both Haitian Americans in the Triangle and Haitian citizens with ties in North Carolina say they’re concerned about the long-term implications.
“If my parents were banned, there would be no Dominique. So it’s just, it’s a hard realization,” said Dominique Alphonse-Sainvil, a first-generation Haitian American whose parents immigrated to the US in the 1960s.
Alphonse-Sainvil was born and raised in the US, but her ties to her parents’ — and husband’s — home country run deep.
“Being first generation Haitian, you do understand the shoulders that you stand on,” she said.
The North Raleigh resident now helps to run the Carolina Haitian Women’s Society, a Triangle-based organization with chapters across the state. She said the fallout from Haiti’s inclusion in the White House’s most recent travel ban has been difficult to process.
“What’s the next step?” she asked. “Because that’s all both those that are here and those that have loved ones in Haiti are truly trying to grasp.”
It’s also creating new challenges for Haitians involved in philanthropic efforts, like Pastor Jean Alix Paul.
“They sent me some news and told me, ‘Hey, you will not be able to come’. And I was very shocked. So, I mean, I didn’t, you know, I never expected that to happen,” Paul said, recounting a recent, planned trip to the US he had to cancel.
ALSO SEE North Carolina families ‘extremely worried’ over Trump Administration’s new travel ban
Paul regularly visits Raleigh through his church’s affiliation with Raleigh’s Hope Community Church. The pastor also helps run Together 4 Haiti, a non-profit that aims to support Haiti’s kids through education. He says he’s unsure how their work will continue in light of the travel ban.
“We have more than 200 people working for our organization, so now we don’t know how long that will impact us, and if we will continue to be able to help our people. It will be very, very hard,” he said.
Paul added that amid gang violence and domestic instability in his home country, it’s been nearly impossible to get answers in Haiti.
“Where the US embassy is located, actually, there is a gang right there,” he said. “So, it’s not very easy to go through.”
According to the White House, the ban — which impacts 19 countries in total — is to “protect its citizens from aliens who intend to commit terrorist attacks, threaten our national security, espouse hateful ideology, or otherwise exploit the immigration laws for malevolent purposes.”
Alphonse-Sainvil said the people impacted are much more than that.
“I know we have plenty to contribute both from here and those that are there,” she said. “But you can’t help but not be just completely, as we call it, ‘desolate’”.
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I woke up in the shelter around 6 am but took some time getting out of my bed. I slept pretty badly last night and it felt like I had been awake half the night. Baby Feet told us that at some point last night he startled a mouse getting into Islan’s stuff and it ran right behind my pad to the corner by Honey and Moonie. As long as stuff like that happens when I’m asleep, I don’t care, it doesn’t exist to me! If I was awake I don’t know if I’d be able to fall back asleep.
I had a pretty ambitious plan for today to cross the border into North Carolina and do my first 15 mile day. The weather seemed like it would be pretty bad so I wasn’t sure if I could do it. As usual, everyone left the shelter before me. I was ready to go at 8:30, but I decided to stop at the privy last minute since it was pouring. Digging a cathole in the pouring rain didn’t seem like a fun idea. The rain continued in earnest and I moved as fast as I could. The side trail to get back to the AT was quite long and all uphill, and the rain made it a bit harder to navigate.
Once back on trail, I met a section hiker who told me the rest of the guys were just a little further down. There was a gradual climb to start with but it didn’t feel too hard and I kept a decent pace in the rain. Halfway up the climb I ran into Arwen who was heading south on another slack pack to try to finish out the section. We chatted for a minute but quickly got going again as the rain picked up.
Once the trail switched to downhill it was rocky and muddy, but I moved as fast as I could, paying attention to my footing and slowing down in sketchier sections. I passed Tortuga and John, then caught up with Islan. I could see Baby Feet ahead, but he kept his pace up. Islan and I talked about what his presidential ticket would be.
We got to dicks creek and Bill from the green dragon hostel was there to pick up all the guys. I was pleased to see it was only 10:30, which means I had made great time in the rain. I told Bill I was thinking of crossing the border and he was encouraging. Islan also decided to continue on, and I decided to evaluate once I got to the next shelter that was 5 miles away. We got moving again at 11. Islan and I started off hiking together, but I pulled ahead eventually as the rain spurred me to move faster. The trail turned into a stream and there was no point in trying to avoid it.
I ran into three section hikers who said there were some women ahead on trail. I saw Bullseye who was slackpacking south. I finally made it to the shelter at 1:30 ish and saw Mariel, Anna, who I camped with the first night at Springer mountain, and an older hiker I hadn’t met yet named Fire Marshal. I tried to eat quickly and was still deciding what to do, but something inside me just really wanted to continue on. It was early enough and I knew I could do this challenge.
Islan showed up and decided to stay in the shelter so I was on my own. It was too cold to sit for long in wet clothes so I knew I needed to move quickly. I got water, and Fire Marshal offered to filter it for me. I ended up leaving later than I wanted to close to 3 pm and had to climb the .3 side trail back to AT.
As I left the rain started to slow down and then completely stopped and I felt good about my decision. About two miles away I saw my first bear! It was bit bigger than a cub but seemed too small to be full grown. He saw me before I saw him, and was scrambling so hard to get out of the tree he was in that he fell a few feet, and then bolted off into the woods. It all happened so fast that I couldn’t even get a picture. It was a cool experience and felt like another sign that I should be doing this. I clicked my poles and sang loudly for the next few minutes in case any other bears were hanging around.
A few minutes later I crossed through my first burn area on the AT. I’m not sure if it was a wildfire or prescribed burn, but it smelled recent. I continued along through the burn for a while before crossing back into a denser forest.
It was hard to capture the burn area
Before I knew it I was at the border crossing! It was an exciting moment and felt pretty cool that I walked for 8 days to enter North Carolina for the first time. All the states until Maryland will be new for me. After the border crossing there were a few cool waterfalls and streams before a gradual climb began.
Never been so excited to see a sign!
The clouds cleared up a bit and revealed some blue skies and sun, which felt like another sign that this push was right for me. As I continued along I heard a loud squawk which startled me. After a second I realized that a grouse was right along the trail and it wasn’t happy to see me. It flew a little further up and was very dramatic when I continued up the trail towards it.
The sun peeking through the trees as I entered NC
Once the trees switched over to denser rhododendrons and mountain Laurel I knew I was closer to the top, and made it to the peak shortly after. I started descending, feeling like I was moving at a good pace but didn’t check. At 6:45 I knew I was close but felt extremely tired and hungry. My first instinct is always to just try to push on and not want to take breaks, but there was no point in forcing myself to continue if I would be dragging the entire time. I sat down right on trail and rested for a few minutes. My entire body was buzzing and I felt extremely weak. I drank some water and ate a bunch of nuts and other snacks and felt much better. I got going again and was able to move quickly with a new energy. It’s amazing what a difference just taking care of your body makes. Finally, about 40 minutes later I made it to the shelter and felt really accomplished. It feels really good to set a challenging goal and meet it. The trail miles were only 15.4 miles but with all the .3 mile side trails to and from the shelters today my total mileage was 16, which is the longest I’ve ever hiked in a day.
An exciting patch of blue skies
I had the shelter to myself and I took my time collecting water and making some ramen for dinner. When I was still getting my stuff organized before bed, I saw a little mouse dart out from the side of the shelter towards the picnic table. It ran for cover as soon as it saw my light. I made sure to put any and all attractants super far from myself so the mice would have no reason to come near me, and then cozied up in my quilt to the sound of the rain falling outside the shelter.
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More than 100 dogs were rescued from an apparent puppy mill in North Carolina where they were kept in “egregious conditions”, an animal shelter said.
The SPCA of Wake county on Wednesday removed 101 dogs from a home that appeared to have been functioning as a puppy mill. In a statement online, the shelter said that the dogs had been “surrounded by their own waste, packed 5 or 6 to a cage and stacked floor to ceiling, or free roaming in cramped quarters and filth”.
The shelter, working alongside Raleigh animal control, also said that there had been numerous mother dogs with very young nursing puppies, adding that 19 of those dogs were now in SPCA Wake’s care.
“These events unfolded very quickly. Within an hour of receiving this call for help, we were on the property ready to take as many pets as possible,” the shelter said.
Pictures posted online showed puppies of various breeds in cages and with matted fur as they were being cared for by shelter employees. Speaking to CBS 17, SPCA Wake spokesperson Samantha Ranlet said that many of the dogs were toy poodle mixes, pomeranians, chihuahuas, yorkies and other small “doodle” mixes.
In a follow-up post on Friday, the shelter said that its medical team had been treating each dog’s individual needs, adding that many of them were suffering from skin and dental issues.
“The matted dirty fur is coming off in heaps,” the shelter said.
Additional pictures posted online showed clumps of matted fur being trimmed from dogs of varying sizes.
“We’re seeing a lot of smiles from these guys. This is the biggest moment in these dogs’ lives, and we are feeling so grateful to be a part of their healing. Thank you to everyone who has donated or reached out in support of these efforts. This rescue is a big undertaking, and we can’t do it without you,” the shelter said.
In addition to the 101 dogs, the homeowner, who police said was “cooperative”, also surrendered 21 chickens.
Speaking to CBS 17, Ranlet said: “The dogs in our care are being medically evaluated and some moved into foster homes … They will be placed up for adoption once they have received veterinary care and recuperated. We need to make sure they are healthy and rehabilitated so they can start fresh as somebody’s family members.”
It remains unclear whether the homeowner will face charges. The Guardian has reached out to the Raleigh police department for comment.
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