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Dallas City Hall has a $168 million ‘tech debt.’ How did it get so bad?

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Dallas City Hall has a 8 million ‘tech debt.’ How did it get so bad?


Technology seems to become obsolete almost as fast as it’s invented these days, and Dallas City Hall has shown that keeping up is a struggle.

A lack of investment and effective management of the city’s technology infrastructure over many years has resulted in a buildup of projects that need money and attention. In December, staff from Dallas’ Information and Technology Services updated council members on a plan for more efficient management of technology resources. And, as with most such updates, there is a price tag attached.

It’s a good thing the city is finally working on this plan, but it took too long to get to this point. As of December, the city has about $168 million in what’s called “technical debt,” Bill Zielinski, Dallas’ chief information officer, said during the meeting.

Zielinski explained during the December presentation that having technical debt means having technology that doesn’t do what it needs to. Like any other kind of debt, it becomes increasingly difficult and costly to manage when it builds up too much. That can cause serious problems for the city and how it delivers services.

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Last year’s ransomware attack, for example, affected police, courts, 311 and multiple city websites. It took months to clean up, and the city had to spend $4 million on a cyberattack detection system. It was a worthy purchase, but it shouldn’t have been made retroactively, and it highlights the need to keep on top of technology and to budget adequately to handle it.

Dallas, we have an information technology problem

We asked the city why this has taken so long to address. The city’s press office pointed to a Forrester Research survey indicating that a buildup of ineffective tech is common, and that Dallas IT staff have provided regular updates to the city about how to remediate it in monthly reports since August 2022.

Just because it might be a common problem doesn’t mean it should be a city problem. Effective management means being ahead of the pack, not part of it.

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A technology accountability report from March describes a seven-year plan to address the problem, beginning with the highest priority areas first and gradually tapering off to lower ones. The idea is to get to consistent monitoring and management that the city should have already had in place.

During the presentation, Zielinski brought a complete map depicting all the city’s technical systems and which departments are using them. Printed out to a readable scale, the map was about 60 feet long with two rows, he said.

The city has nearly 900 independent IT systems used across over 40 departments, and Zielinski said that in his experience since 2020, there have been far too many application failures that have caused business loss. His goal is to reduce that as much as possible.

Better late than never, certainly, but we wish Dallas had a clearer management plan in place sooner to save both money and loss in time and work.

Budgeting and managing technology properly is part of every modern organization’s bread and butter work. Dallas needs to get this right every budget cycle.

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Dallas, TX

Hundreds line up in southern Dallas for Thanksgiving meal distribution

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Hundreds line up in southern Dallas for Thanksgiving meal distribution


Hundreds of cars lined up outside Uplift Hampton School in southern Dallas for the Melville Family Foundation’s fourth annual Thanksgiving meal distribution. Students and volunteers handed out kits with turkey, fresh produce, and traditional sides to families in need.



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This North Oak Cliff neighborhood is Dallas’ friendliest

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This North Oak Cliff neighborhood is Dallas’ friendliest


Nextdoor, the social media platform that connects neighbors through shared recommendations and local updates, recently released its ranking of the friendliest places to live in Dallas. At the top of the list is South Winnetka Heights, an Oak Cliff neighborhood of about 95 homes, many of which date back to the 1920s and ’30s.

Lists like these are subjective, to put it mildly, but in a sprawling city like Dallas, friendliness can feel like a lost art. It’s heartening to see neighborhoods that value connection where the neighborly spirit is thriving.

Last year, the neighborhood just a few streets away from Bishop Arts became an approved conservation district. The ordinance protects the roughly four blocks of Craftsman and bungalow-style houses south of 12th Street, which divides South Winnetka Heights from the Winnetka Heights historic district.

In December, the historic district hosts a holiday home tour, when residents open the doors of their Craftsman homes to visitors. It’s clear that residents take pride in showing off their neighborhood and its Prairie-style and Craftsman houses.

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Michael “Patty” Evans has called South Winnetka Heights home for over 20 years and was among the residents who pushed for its conservation district status. He explained that the rules are looser than those of their northern neighbors in the Winnetka Heights historic district — protecting the character of the homes without stricter material or design regulations.

Nextdoor determines neighborhood scores based on factors like posts with positive or negative tones, fulfilled neighbor requests and posts expressing neighborhood pride or dissatisfaction. But that community feel isn’t limited to online.

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Evans described the streets around him as a “tight neighborhood.” He said neighbors take the time to introduce themselves to new residents, and that this creates a network of people who know one another and keep tabs on what goes on in the neighborhood.

As much as Chicago or New York are cities of neighborhoods, Dallas is also a city of neighborhoods, and we should try to preserve this sense of community where we can.

As new developments and luxury apartment complexes come to Bishop Arts and more residents and businesses gravitate toward areas like Uptown, finding ways to stay connected to the local community feels increasingly important.

Evans said that sitting on his porch in South Winnetka Heights, especially when the leaves begin to fall, he can see downtown Dallas.

The city is a lot smaller than it can feel, especially when neighbors take the time to talk to each other, and not just online, but also by waving from their porches.

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Trade rumors heating up as Dallas Mavericks could make major move after awful start

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Trade rumors heating up as Dallas Mavericks could make major move after awful start


The Dallas Mavericks are in a tough spot. Through the early stages of the 2025-26 campaign, the Mavericks are a mere 4-12 and have one of the worst records in the NBA.

An unbalanced roster and plenty of injuries are making it more and more likely that the Mavericks won’t be able to dig out of this hole, even if Kyrie Irving is able to return from an ACL injury.

At this point, focusing on the future should be Dallas’s primary objective. The franchise only controls one of its own first-round picks through 2030, and that selection will fall this summer.

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READ MORE: Mavericks deliver tough season-ending update on failed Nico Harrison signing

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If there’s a path to regaining assets, the Mavericks must explore possibilities, including major moves that would break up the current team.

Trade Rumors Heating Up Around Mavericks’ Anthony Davis, Klay Thompson

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Feb 8, 2025; Dallas, Texas, USA; Dallas Mavericks forward Anthony Davis (3) and guard Klay Thompson (31) celebrates after Davis dunks the ball during the game between the Dallas Mavericks and the Houston Rockets at the American Airlines Center. Mandatory Credit: Jerome Miron-Imagn Images | Jerome Miron-Imagn Images

It’s no real secret that the Mavericks would part with just about any player on their roster for the right price, including Anthony Davis and Klay Thompson.

According to Dallas Hoops Journal’s Ashish Mathur, Davis and Thompson are aware there’s reportedly “a high chance” the franchise trades them. Both players have been quite disappointing since being acquired by the Mavericks.

Davis was obviously the “crown jewel” in the trade that sent Luka Doncic to the Los Angeles Lakers. He’s only played in 14 regular-season games since the deal due to a variety of injuries.

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So far this year, Davis has appeared in five games, averaging 20.8 points, – tied for the second-lowest mark of his career – 10.2 rebounds, 2.2 assists, 1.6 steals, and 1.2 blocks. He’s missed the last 11 outings due to bilateral Achilles tendinosis and a calf strain.

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Davis is signed through the 2027-28 season and is making north of $54 million this season. The 32-year-old is a 10x NBA All-Star and won a championship with the Lakers in 2020.

Thompson is in the second season of a three-year/$50 million contract, joining the Mavericks via sign-and-trade from the Golden State Warriors in 2024.

The veteran sharpshooter has fallen off a cliff this season. Thompson was removed from the starting lineup earlier this season. He’s averaging a career-low 9.7 points, 2.5 rebounds, and 1.8 assists. Thompson is only shooting 34.7% from the field and 31.3% from three-point range.

Thompson is a 5x NBA All-Star and he won four titles with the Warriors.

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Parting ways with a handful of veterans would give the Mavericks an opportunity to fully focus on building around Cooper Flagg.


READ MORE: NBA expert believes Mavericks’ situation is most ‘dire’ it’s ever been

Stick with MavericksGameday for more FREE coverage of the Dallas Mavericks throughout the 2025-26 season

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More Dallas Mavericks News

  • Mavericks finally admit mistake in trading Luka Doncic to Lakers, fire Nico Harrison

  • Mark Cuban says how ‘painful’ it is with Luka Doncic on Lakers instead of Mavericks

  • Mavericks already pushing for former executive to be Nico Harrison replacement

  • 3 Anthony Davis NBA trade ideas now that Mavericks have fired Nico Harrison





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