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Dallas Based Southwest Air Faces Lawsuit From Cancer Sufferer Who Tried to Book Two Seats For His Disability Only to Be Attacked By Gate Agent

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Dallas Based Southwest Air Faces Lawsuit From Cancer Sufferer Who Tried to Book Two Seats For His Disability Only to Be Attacked By Gate Agent


A Southwest Airlines passenger who was undergoing intense chemotherapy at the time that he tried to fly with Dallas based carrier says he was physically attacked and had his cell phone robbed from him by an airport gate agent who refused to honor Southwest’s ‘extra seat’ policy.

The now infamous and controversial ‘extra seat’ policy allows Southwest passengers to book two seats for one person if they are obese or might otherwise encroach into the space of the neighboring seat.

Passengers who feel they might need an extra seat simply need to phone Southwest’s reservation call center to make the purchase, which then allows Southwest to adjust its available seat count based on the needs of passengers.

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If, however, the plane takes off with spare seats, then customers who have bought an extra seat should be allowed to claim a refund.

David Ford from Avon, Connecticut, says in a recently filed lawsuit against Southwest Airlines that rather than honoring its extra seat policy, he was left demeaned and humiliated by gate agents who told him that he didn’t look disabled before physically assaulting him and snatching his cellphone.

Weighing 230 pounds and with a height of 6’1″, David is on the larger size but wouldn’t be considered the stereotypical user of Southwest’s extra seat policy. He is, however, a cancer survivor, and at the time he tried to fly with Southwest in June 2024, he was undergoing chemotherapy and radiation treatment.

As a result, David says he moved about a lot and would encroach on the neighboring seat.

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David phone Southwest’s call center and explained his circumstances and, according to a lengthy legal complaint, the reservation agent was more than happy to book him an additional seat through the ‘extra seat’ policy.

On the outbound flight from Las Vegas to Spokane, David says there weren’t any issues, but on his return, he ran into multiple problems with the gate agents who demanded to know what disability he suffered from and told him that he didn’t look like he needed an additional seat.

David was left embarrassed, although the treatment that he received in Spokane was only the tip of the iceberg, according to his attorney.

On June 12, David had a flight booked with Southwest from Bradley International Airport and he had again called Southwest’s reservation center ahead of his flight to book an extra seat.

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Again, the gate agents demanded to know what disability he suffered from and told him “You don’t look handicapped,” before refusing to issue a boarding pass for David’s additional seat.

As David demanded a supervisor to complain, a second agent then allegedly climbed on the check-in weighing scales in order to stand over him and told him: “You ain’t getting a second seat on my watch.”

By this point, David says he was feeling intimidated, so he started recording the encounter on his cell phone, only for the agent to rip it out of his hand and refuse to return it.

Not long after, local police arrived to find out what was going on, and only at this point did the agent return David’s phone. Eventually, a supervisor intervened and agreed to print both boarding passes so that David could travel with an extra seat beside him.

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Shaken and upset, David thought the matter might be over, but the lawsuit alleges that the agent who snatched the phone from him then boarded the plane once everyone was sat down and took the seat beside David to demand he delete the video recording.

David has already complained to Southwest about his treatment at the hands of its agents, and the airline allegedly wrote back to him, admitting that it had “failed to comply with regulations in your case”.

The lawsuit seeks to sue Southwest on a number of grounds, including unfair trading practices over the way it markets its extra seat policy, and infliction of emotional distress. David is suing Southwest for an unknown amount in compensatory and punitive damages.

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Mateusz Maszczynski


Mateusz Maszczynski honed his skills as an international flight attendant at the most prominent airline in the Middle East and has been flying ever since… most recently for a well known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centric stories. Always keeping an ear close to the ground, Matt’s industry insights, analysis and news coverage is frequently relied upon by some of the biggest names in journalism.

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Dallas, TX

Dallas Mavericks Coach Jason Kidd Makes Honest Luka Doncic Statement

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Dallas Mavericks Coach Jason Kidd Makes Honest Luka Doncic Statement


On Tuesday evening, the Dallas Mavericks beat the New Orleans Pelicans (at home) by a score of 132-91.

Luka Doncic returned to the starting lineup after missing Sunday’s 121-119 victory over the OKC Thunder due to an injury.

Before Tuesday’s game, head coach Jason Kidd was asked about Doncic’s slower start than usual to the season when met with the media (h/t Noah Weber of The Smoking Cuban).

Kidd: “He has shown that he’s human, I think some of us have forgot that he’s human. So the way that he’s playing, he’s 28 and 8 and 8, you sign up for that all day long. He’s missed some shots, it happens… He’s one of the best players in the world and we’re lucky to have him.”

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Doncic finished Tuesday’s victory over New Orleans with 26 points, five rebounds, five assists, three steals and one block while shooting 10/16 from the field and 3/8 from the three-point range.

He is averaging 28.1 points, 7.6 rebounds, 7.6 assists and 1.6 steals per contest while shooting 43.5% from the field and 32.4% from the three-point range in 14 games.

Kidd has been the coach of the Mavs since the 2021-22 season.

They have reached the Western Conference finals (2022) and NBA Finals (2024).

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Nov 17, 2024; Oklahoma City, Oklahoma, USA; Dallas Mavericks head coach Jason Kidd talks to his team before the start of a game against the Oklahoma City Thunder at Paycom Center. Mandatory Credit: Alonzo Adams-Imagn Images / Alonzo Adams-Imagn Images

Following the Pelicans, the Mavs will play their next game on Friday against the Nuggets in Denver.

Doncic is in his seventh NBA season (all with the Mavs).

He has made five NBA All-Star Games in his first six years.





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Miami, FL

Outside the box: public art in Miami

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Outside the box: public art in Miami


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This article is part of FT Globetrotter’s guide to Miami

Miami is full of surprises. It certainly lives up to its image of silky beaches and palm-fringed swimming pools set in Modernist-Spanish courtyards, flamingos and cocktail umbrellas, but there’s a layered history beneath its shiny skin. A story of rapid expansion and devastating disasters, natural and economic. Of huge population influxes from around the Caribbean. Of dramatic historical events — a foiled presidential assassination attempt (Roosevelt, in 1933); violent rioting after a George Floyd-like police murder (of Arthur McDuffie, in 1979); the vast 1980s cocaine trade that sparked a vicious crime wave. 

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More recently it has become a city of art. In the commercial arena, the resplendent Art Basel Miami Beach and its satellite fairs spring up each December. But beyond the hoopla of fair season there’s a wealth of permanent public art, and it is well worth ferreting out a few of the more unusual, as well as relishing the best known. 

The Art Deco Essex House hotel © Josh Aronson

To start with the obvious: the famous Art Deco buildings of Miami Beach. Think of these ornate, wedding-cakey structures as one single great public artwork, spread out from 6th Street at the southern end of Ocean Drive right up to 13th Street and beyond. Though most of the best Art Deco buildings have now been given a full facelift, a few delightfully tatty remnants are still around. There are tours on offer, but it’s also a thrill just to wander and discover examples such as the Essex House hotel with its fantastic pronged elevation and gloriously elaborate lobby. 

Looking at these flamboyant constructions, with their mouldings and embellishments, their turrets and flourishes and garish neon, it’s astonishing to realise that barely 40 years earlier, when Miami was incorporated as a city in 1896, it had fewer than 400 inhabitants. Yet by the mid-1940s its population had increased to more than 325,000. Tenuously sited on its stormy coast, defying floods and hurricanes, the place had mushroomed with amazing speed, and it would be easy to assume that the Art Deco style was a product of affluence. Not really. One example is the stern but grandiose Miami Beach Post Office, on Washington Avenue and 13th Street. It was built in 1937 not so much as a luxury show-off but as a job-creation scheme by the Works Progress Administration during the Great Depression: opulent display created in defiance of a catastrophic economic crisis. 

The circular, white-fronted facade of Miami Beach Post Office
The Howard Lovewell Cheney-designed Miami Beach Post Office . . .
Inside Miami Beach Post Office, with its white circular walls, looking up to murals depicting 1930s-illustrated scenes from Florida’s history, a teal-green domed ceiling and a cupola
 . . . with its circular lobby and murals depicting 1930s-illustrated scenes from Florida’s history

Inside the Post Office, architect Howard Lovewell Cheney’s dramatic circular lobby (domed skylight, central fountain and more) houses an intriguing triptych of New Deal murals by Charles Russell Hardman depicting scenes from the region’s history: Spanish conquistador Juan Ponce de León meeting with indigenous tribes in the territory he had dubbed “La Florida” in 1513; a later colonialist, Hernando de Soto, in battle with Native Americans in 1539; General Thomas Jesup negotiating with indigenous peoples in 1837. Although it might barely squeak past as acceptable to our eyes today, the work is full of interest. 

Another commemoration that might seem at odds with Miami’s sun-and-fun image is its remarkable Holocaust Memorial. In the 1980s, South Florida was home to as many as 25,000 Holocaust survivors. A memorial was proposed and Miami, after all, does not do understatement. The giant centrepiece of architect and sculptor Kenneth Treister’s multi-part landscaped creation is a 40-foot upraised hand reaching for the heavens as hundreds of writhing, emaciated human figures cling to its forearm. It is one of the most upsetting and moving of public sculptures, but at the same time a peaceful, contemplative place to walk and rest. 

Miami Beach’s Holocaust Memorial by Kenneth Treister: a 40ft upraised hand with hundreds of small human figures clinging to the forearm, reflected in a pool around it
Miami Beach’s Holocaust Memorial by Kenneth Treister
A close-up of the Miami Beach Holocaust Memorial
The memorial is a 40ft hand ‘reaching for the heavens as hundreds of writhing, emaciated human figures cling to its forearm’

Many of Miami’s public artworks — apparently there are more than 700 — lean more towards the city’s exuberant, light-hearted side. Most well known are those in The Bass museum’s Art Outside project, which showcases signature works from its permanent and temporary collections. If you have a mind to track down less-publicised pieces, one of the most enjoyable is situated downtown outside the Stephen P Clark Government Center: “Dropped Bowl with Scattered Slices and Peels” by husband-and-wife team Claes Oldenburg and Coosje van Bruggen. Imagine a monumental plate of half-eaten fruit, the pieces carelessly strewn around as if by a naughty child: it’s a vivid, irreverent work in painted concrete and resin that celebrates the carefree mood of this highly diverse city. 

‘Slide Mantra’ by Isamu Noguchi: a marble spiral slide, with palm trees behind it
‘Slide Mantra’ by Isamu Noguchi

Another, quite literally playful piece in one of Miami’s public open spaces — this time in Bayfront Park — is Isamu Noguchi’s smooth white marble “Slide Mantra”. Elegant, cool, sophisticated, like all the work by its renowned Japanese-American creator, the artwork is also a real spiral slide for kids of all ages: a perfect match of form and function, exemplary as a public artefact. 

A local installation with a ludic twist also celebrates Miami’s relationship with the sea: “Obstinate Lighthouse” in South Pointe Park, at the entrance to the Port of Miami. Created by German artist Tobias Rehberger and installed in 2011, this apparently wonky pile-up of 19 brightly tinted sections, like children’s building bricks, is topped with rotating lights. In contrast to the lighthouse’s traditional function as a warning, it aims, according to the artist, to welcome in visitors and “references the lively spirit of Miami Beach”. 

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‘Obstinate Lighthouse’ by Tobias Rehberger: 19 black, white, red and green cylinders irregularly stacked in a tower, with trees and large buildings in the background
‘Obstinate Lighthouse’ by Tobias Rehberger

All of these works are in some way specific to their sites, chiming with some aspect of the spirit of place. Miami, though, is also host to unexpected incomers. In The Wolfsonian museum, a stained-glass series by Irish maker Henry (Harry) Clarke, the “Geneva Window”, arrived with a rich back-story. Commissioned in 1926, it was intended as a gift from the new Irish Free State to the League of Nations in Geneva. Intensely coloured, its busy narrative celebrates 15 of Ireland’s writers, from James Joyce and WB Yeats to a poem by Patrick Pearse written the night before he was executed by the British for his part in the 1916 Easter Rising. It’s considered a masterpiece of Celtic Revival decorative art, a fascinating symbolic and storytelling work packed with wit, humanity and allusive detail. 

Henry (Harry) Clarke’s ‘Geneva Window’ was created in the 1920s as a gift from the Irish Free State to the League of Nations . . . Henry (Harry) Clarke’s ‘Geneva Window’ depicting characters and scenes from Irish literature
Henry (Harry) Clarke’s ‘Geneva Window’ was created in the 1920s as a gift from the Irish Free State to the League of Nations . . .
Henry (Harry) Clarke’s ‘Geneva Window’ depicting characters and scenes from Irish literature
. . . but fell foul of the country’s censors

Sadly, though, the new Irish state had not shaken off the mindset of the past. Clarke’s inclusion of banned writers such as Liam O’Flaherty (not to mention the scanty clothing of his pretty companion, as well as the tight breeches of some characters that emphasised their “virility”) fell foul of the censors of the day. Sex, nudity, alcohol — even Protestants: a step too far. The vibrant Window never made it to Geneva, and it was finally bought from Clarke’s family in the 1980s by Mitchell Wolfson Jr, who gave it a permanent home in the Miami museum he founded. It seems somehow appropriate that the deep-seated traditions depicted (and rejected) by the Geneva Window should end up in this most febrile of American cities.

Jan Dalley is an FT contributing editor

What’s your favourite piece of public art in Miami? Tell us in the comments below. And follow FT Globetrotter on Instagram at @FTGlobetrotter

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Atlanta, GA

Thieves smash their way into smoke shop

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Thieves smash their way into smoke shop


A group of thieves believed to have committed a string of burglaries, were caught on camera ramming a stolen Kia Optima into the Hemp Haven smoke shop in DeKalb County, and then robbing it of a register that turned out to be empty.



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