Arkansas

Arkansas officials work to combat rising financial fraud targeting residents

Published

4 months ago

February 9, 2026

Arkansas officials work to combat rising financial fraud targeting residents

JONESBORO, Ark. (KAIT) – Financial fraud continues to plague Arkansas residents as scammers target victims through phone calls and text messages, costing Americans over $16 billion in losses in 2024 according to the Federal Bureau of Investigation.

Lorrie Trogden, president and CEO of the Arkansas Bankers Association, said the losses increase by double-digit percentages each year.

“They get higher and higher every year, and not by one or two percent, by double-digit percent,” Trogden said. “Despite how big those numbers are, we know those aren’t the real numbers. They’re actually much higher because people don’t report.”

Personal costs drive legislative action

Former State Representative Carlton Wing experienced the effects firsthand when his childhood Sunday school teacher fell victim to a lottery scam.

“She gets this email that says, ‘Congratulations, you’ve won the lottery and we’re going to give you $18 million for your winnings,’” Wing said. “She was so excited about that. They just said, ‘You just have to pay the taxes on the lottery and that’s how it starts.’”

Wing said repeated efforts by himself and authorities to stop his teacher were unsuccessful. The average person loses over $80,000 in scams, Wing said, though his teacher’s case involved “much, much more than that.”

The experience led Wing to help pass Act 1015 through the Arkansas legislature in 2021, designed to help financial institutions delay or stop certain attempts to scam elderly residents.

“There was really not much of a model anywhere else in the country. We were able to pull things from a few states and then apply them to Arkansas,” Wing said.

Banks face challenges stopping customer-initiated fraud

Every dollar lost to financial fraud costs a financial institution $5.75, Trogden said. Scams make up about 38% of overall fraud loss for financial institutions.

“Part of the problem is that many of these scams are customer initiated,” Trogden said. “So, they are contacted by the scammer and then they willingly, albeit they’re not just doing it, they’re being tricked into it, but they are willingly giving over their banking information or they’re going to the bitcoin machine.”

Bank employees are trained to identify signs of scams, but stopping customers remains difficult even when workers recognize fraud attempts.

“We have put every countermeasure in place that we could possibly think of but at the end of the day if the customer initiates the funds transfer, then there’s not much we can do about it,” Trogden said.

Romance scams, imposter scams, and online shopping scams are the most common scams bankers encounter. Victims typically respond the same way, Trogden said: “I thought this one was legitimate. I’m so careful. But this seemed so every day.”

Attorney general launches task force

Arkansas Attorney General Tim Griffin launched a financial fraud task force last year after recognizing the need for better coordination with financial institutions.

“The reason we wanted to do that is we would often learn of a scam and we would find out that the banks were seeing it before we do,” Griffin said. “Why don’t we start meeting with banks so we know it ahead of time?”

Griffin said his own mother receives frequent scam attempts through texts and phone calls.

“This threat involves everybody but it’s particularly focused or troublesome for the elderly,” Griffin said.

The task force meets quarterly to share information about crimes financial institutions are seeing, giving the attorney general’s office better tools to pursue perpetrators. Griffin said his office cannot always recover victims’ money but emphasized the importance of reporting fraud.

“You’re putting it on our radar, you’re telling us what’s going on and we know what to look out for and we can warn others about it and save money as a result,” Griffin said.

Artificial intelligence presents new challenges

Trogden called artificial intelligence a “double-edged sword” in the fight against fraud.

“AI can data mine for any facts about you, any photos of you, and put together a profile that it is you trying to do these transactions or trying to do these things but then, on the flip side, banks are able to harness that same power to look for this fraud and to utilize it within their banking systems,” Trogden said.

Prevention tips for residents

Trogden offered several recommendations to protect against scams:

Never provide information to unsolicited contacts online
Call back using official numbers to verify legitimate requests
Only open texts or emails from known contacts
Establish family passwords to prevent imposter fraud
Report suspected fraud immediately to banks before contacting law enforcement

“Do not talk to these people,” Trogden said. “They are criminals and they don’t deserve your kindness.”

She emphasized the importance of quickly reporting the fraud to their bank, even before calling law enforcement.

“Call the bank,” she said. “Because the quicker you let the bank know, there might be an opportunity to claw that money back.”

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Arkansas

Arkansas driver’s licenses and state IDs now available in Apple Wallet

Published

4 hours ago

June 3, 2026

Press Room

Arkansas driver’s licenses and state IDs now available in Apple Wallet

Arkansans can now present their driver’s licenses and state identification cards on mobile devices using Apple Wallet, state finance officials announced Wednesday.

The Department of Finance and Administration said Arkansans can use Apple Wallet to present their license or ID in person, online and in apps at select organizations, including at more than 250 Transportation Security

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Arkansas

Your Arkansas Driver’s License Can Now Live on Your iPhone

Published

14 hours ago

June 2, 2026

Press Room

Your Arkansas Driver’s License Can Now Live on Your iPhone

IDEMIA Public Security North America and the Arkansas Department of Finance and Administration’s Division of Driver Services and Motor Vehicles have launched Arkansas driver’s licenses and state IDs in Apple Wallet, allowing residents to securely store and use their credentials on an iPhone or Apple Watch.

The new feature gives Arkansans the ability to present their identification at participating businesses and venues, at Transportation Security Administration (TSA) checkpoints in more than 250 airports, and online or within apps when age or identity verification is required.

The launch builds on Arkansas’ ongoing efforts to expand digital identification options. In March 2025, the state introduced the Arkansas Mobile ID app, and officials say adding IDs to Apple Wallet offers residents another secure and convenient way to access their credentials.

“We’re proud to build on our partnership with the Arkansas DFA’s Division of Driver Services and Motor Vehicles, expanding on the launch of the Arkansas Mobile ID app in March 2025. The launch of ID in Apple Wallet in the state provides Arkansas residents a new, secure way to store and present their digital credentials, with transparency and control over how their information is shared at the forefront,” said Rob Gardner, CEO, IDEMIA Civil Identity.

To add an Arkansas driver’s license or state ID to Apple Wallet, users can tap the plus sign at the top of the Wallet app on their iPhone, select “Driver’s License or State ID,” and follow the verification process.

Officials say privacy and security were central considerations in the rollout. Information stored in Apple Wallet is encrypted on a user’s device, and users control when and how their information is shared. When presenting an ID, only the information necessary to verify age or identity is provided.

Apple and the Arkansas Division of Driver Services and Motor Vehicles also do not receive information about when or where residents use their digital IDs.

The technology is also designed to make verification easier for businesses. Participating businesses can use IDEMIA’s Mobile ID Verify app to accept and verify mobile IDs directly from an iPhone without requiring customers to hand over their devices or use additional hardware.

The launch marks another step toward broader adoption of digital credentials in Arkansas, giving residents a secure alternative to carrying a physical driver’s license or state ID while maintaining control over their personal information.

For information on the launch of IDs in Apple Wallet in Arkansas, click here.

READ ALSO: Adam O’Neal Stepping into Chancellor Role at UA-EACC

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Arkansas

Arkansas gymnatics coach Chris Brooks completes staff with hiring of Zan Jones | Northwest Arkansas Democrat-Gazette

Published

1 day ago

June 2, 2026

Press Room

Arkansas gymnatics coach Chris Brooks completes staff with hiring of Zan Jones | Northwest Arkansas Democrat-Gazette

New Arkansas gymnastics coach Chris Brooks announced Monday the hiring of Zan Jones to complete his first staff, as well as the promotion of assistants Kyla Ross and Catelyn Branson.

Brooks succeeded his wife, Jordyn Wieber, on April 28 after Wieber stepped down.

Jones joins the Razorback after two seasons as an assistant coach at Texas Woman’s University in Denton, Texas. The Pioneers won back-to-back Women’s Collegiate Gymnastics National Invitational Championship titles in 2025 and 2026 with Jones on staff. He has been named a Women’s Collegiate Gymnastics Association Division II assistant coach of the year three times, including this spring.

Jones also earned Midwest Independent Conference assistant coach of the year in both of his seasons at Texas Woman’s.

Jones served as the Pioneers’ primary vault and uneven bars coach, and the team set a program record of 49.35 on the bars in March.

An Alabama alumnus, Jones served as a student manager for the Crimson Tide gymnastics team. He served a year at Talladega (Ala.) College in its inaugural season of gymnastics and spent time as a recreational and team coach at Trussville (Ala.) Academy of Gymnastics.

Brooks also promoted both Ross and Branson to the title of associate head coach. Ross, a former UCLA gymnast and Olympic gold medalist as part of Team USA in 2012, started at Arkansas as a volunteer assistant in 2022. Ross helped Arkansas produce program records on the balance beam in back-to-back years before taking over the vault squad, which set a program high 49.675 in 2026.

The Razorbacks ranked as high as No. 2 on the vault last season and were never lower than No. 7. Senior transfer Morgan Price landed the first 10 in school history on the vault in February.

Branson returned to the Arkansas staff ahead of the 2025 season, helping lead the floor squad. In that time, Branson has led the Gymbacks to two of their top five best floor scores ever and Arkansas has been ranked as high as No. 2 in the country on floor in the last two seasons. In 2026, over 60% of the team’s scores on floor were 9.85 or better.

Branson served as Lindenwood’s head coach from 2022-24, where she was named 2024 Women’s Collegiate Gymnastics Association South Central Region Coach of the Year and the Midwest Independent Conference Coach of the Year. She led the Lions to their second consecutive and fifth overall USAG national championship and seventh MIC title in 2024.

Branson had a prior stint at Arkansas from 2020 to 2022, in which time the Gymbacks ranked as high as third on beam and second on floor.

Tom Murphy

tmurphy@wholehogsports.com

Tom Murphy is a sports reporter for WholeHogSports. A graduate of Louisiana Tech University, he is a member of the Football Writers Association of America and voter for the Heisman Trophy and AP Top 25 football poll. He was voted the 2017 Arkansas Sportswriter of the Year.

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