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PROVIDENCE – Vendors working for the state have set up a call center to answer customer questions following the cyberattack earlier this month on Rhode Island’s public benefits computer system in which private information from hundreds of thousands of people was stolen.
Deloitte, the information technology company that built and runs the system known as RIBridges and UHIP, contracted credit reporting agency Experian to run the multilingual call that opened Sunday morning.
The toll-free hotline can be reached at 833-918-6603. It was set to remain open on Sunday until 8 p.m. and then continue operating from Mondays to Fridays between 9 a.m. and 9 p.m.
“Call center staff will be able to provide general information about the breach as well as steps customers can take now to protect their data,” a news release from the Gov. Dan McKee’s office said. “Unfortunately, as the analysis of the data involved is still happening, call center staff will not be able to confirm whether a particular individual’s data is or is not included in the breach at this time.”
“Once the impacted individuals are identified, they will be mailed a letter with the information they need to secure free credit monitoring services,” the release continued.
The RIBridges system was shut down on Friday after Deloitte discovered dangerous malware embedded in its computer code. On Saturday, McKee said that the cybercriminals had stolen the personal data belonging to hundreds of thousands of Rhode Islanders. A negotiator has been holding ransom talks with the criminals, and it’s believed the data could be exposed as early as this week, the governor said at a news conference.
Individuals who have received or applied for health coverage or health and human services programs or benefits could be affected by the data breach. The programs managed by the RIBridges system include:
State officials have urged anyone who has applied for benefits through the system since 2016 to change passwords and monitor their bank accounts for suspicious charges.
The state has set up a website to provide information about the attack and steps customers can take to protect their data. It’s located at cyberalert.ri.gov.
Deloitte first alerted the state and police about a potential attack on Dec. 5. McKee said the state did not disclose that there could be a problem until the breach could be confirmed and to prevent triggering the release of personal data.
He said he did not know how much money the hackers demanded, because Deloitte was communicating with them. However, he said he would have the final say on the decision to pay a ransom.
WARWICK, R.I. (WPRI) — Two people are dead and another person seriously hurt after a crash involving two vehicles on the highway in Warwick Saturday.
Rhode Island State Police said the crash happened around 1:34 p.m. on the ramp from Route 113 West to I-95 South.
According to police, a Hyundai SUV that was driving in the middle lane of the highway started to drift to the right, crossed the first lane, and then crossed onto the on-ramp lane. The car struck the guardrail twice before driving through the grass median.
The Hyundai then struck the driver’s side of a Mercedes SUV that was on the ramp, causing the Mercedes to roll over and come to a rest. The impact sent the Hyundai over the guardrail and down an embankment.
The driver of the Hyundai, a 73-year-old man, and his passenger, a 69-year-old woman, were both pronounced dead at the hospital.
A woman who was in the Mercedes was rushed to Rhode Island Hospital in critical condition.
State police said all lanes of traffic were reopened by 4:30 p.m.
The investigation remains ongoing.
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A federal judge on Friday tossed the Department of Justice’s (DOJ) lawsuit aiming to force Rhode Island to hand over its voter information as part of the Trump administration’s push to acquire voter data from several states.
Rhode Island U.S. District Court Judge Mary McElroy wrote that federal law does not allow the DOJ “to conduct the kind of fishing expedition it seeks here,” siding with Rhode Island election officials. She added that the DOJ did not provide evidence to suggest that Rhode Island violated election law.
McElroy, a Trump appointee, wrote that she sided with the similar decision in Oregon. That decision ruled that the DOJ was not entitled to unredacted voter registration lists.
“Absent from the demand are any factual allegations suggesting that Rhode Island may be violating the list maintenance requirements,” she said in her ruling.
Rhode Island Secretary of State Gregg Amore (D) praised McElroy’s decision. He said in a statement that the Trump administration “seems to have no problem taking actions that are clear Constitutional overreaches, regularly meddling in responsibilities that are the rights of the states.”
“Today’s decision affirms our position: the United States Department of Justice has no legal right to – or need for – the personally-identifiable information in our voter file,” he said. “Voter list maintenance is a responsibility entrusted to the states, and I remain confident in the steps we take here in Rhode Island to keep our list as accurate as possible.”
The Hill reached out to the DOJ for comment.
The DOJ called for the voter lists as it investigated Rhode Island’s compliance with the National Voter Registration Act of 1993, which allowed Americans to register to vote when they apply for a driver’s license.
The DOJ sued at least 30 states, as well as Washington, D.C., in December demanding their respective voter data. This data includes birth dates, names and partial Social Security numbers.
At least 12 states have given or said they will give the DOJ their voter registration lists, according to a tracker operated by the Brennan Center for Justice.
The department stated after it lost a similar suit against Massachusetts earlier this month that it had “sweeping powers” to access the voter data and that, if states fail to comply, courts have a “limited, albeit vital, role” in directing election officers on behalf of the administration to produce the records. The DOJ cited the Civil Rights Act as being intended to unearth alleged election law violations.
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