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‘Don’t assume you are safe’: Data breaches spike in Massachusetts, following national trend – The Boston Globe

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‘Don’t assume you are safe’: Data breaches spike in Massachusetts, following national trend – The Boston Globe


Micale said she quickly called up her bank and put a freeze on her account. But that put her trip to Boston with her husband, the first after over a year of long COVID, on hold.

“It was really stressful,” she said. “I had to cancel all my reservations and start over from scratch.”

Micale is far from the only Massachusetts resident to be impacted by a data breach in recent years.

A new Globe analysis of state data shows just how off-the-charts the problem has become. In 2022, 1.9 million Massachusetts resident accounts were impacted by data breaches. The following year, that number spiked to more than 6.9 million accounts, fueled in part by large-scale breaches, including one that affected more than 2 million Harvard Pilgrim Health Care accounts.

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So far this year, the numbers are already above the historical average, though not quite as striking as 2023, with 1.8 million accounts breached through September.

The overall uptick is “a trend around the world,” said Stuart Madnick codirector of MIT’s flagship cybersecurity consortium. “It’s no surprise that Massachusetts is part of the uptick.”

As more data than ever, including sensitive personal banking and health care information, is stored on the internet, breaches are becoming increasingly common, he and others said. Meanwhile, hacker groups are also becoming more sophisticated, putting more people at risk of fraud and identity theft.

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Stuart Madnick, professor at MIT, held one of the letters he received regarding data breaches. Suzanne Kreiter/Globe Staff

Across the United States, an estimated 353 million accounts fell victim to data breaches last year, according to the Identity Theft Resource Center, a national nonprofit that provides cost-free assistance to identity theft victims. The total number of breaches was 72 percent higher than the previous record year of 2021.

Data breach victims can suffer serious financial and personal repercussions after their information is compromised. For consumers, their financial information could be sold on the dark web, where scammers can purchase it and rack up debt in their name.

The burden of dealing with the consequences, such as contesting fraudulent charges, often falls on consumers.

Doing so can prove challenging even for tech-savvy people like Leigh Graham, a Johns Hopkins researcher, whose personal data has been breached at least twice in the past year, including when her employer was breached.

Graham, who lives in Northampton, said she struggled to navigate credit bureau websites to freeze her credit report after she noticed that someone spent $550 on Ticketmaster in her name.

“I’m 49, but I feel like I don’t understand what I’m looking at,” she said. “The onus is so on the individual consumer to fix everything.”

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Companies impacted by data breaches may find themselves paying hefty ransom to keep their clients’ data from being published online.

That’s what happened to Change Healthcare, a subsidiary of United Health, a national conglomerate. It paid a $22 million ransom earlier this year to a hacking group that stole protected health information from their systems. The health care group acknowledged that the stolen data could include information on a “substantial proportion of people in America.” Massachusetts data indicates that tens of thousands of residents were caught up in the breach.

Screenshots of some of the hacked data ended up online, despite the ransom payment. The hack also reportedly led to problems for patients in getting prescriptions approved at hundreds of medical facilities across the country.

In Massachusetts, both national behemoths, like T-Mobile, and smaller organizations, like the Roman Catholic Diocese of Fall River, have been hit by data breaches in recent years, data shows. Even state government employees have been targeted.

At smaller organizations, experts say it’s a daunting task for IT teams with limited resources to compete with large international hacking organizations.

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“A lot of [small] organizations have to face a cost-benefit tradeoff, and sometimes just have to accept a certain level of risk,” said Saroja Hanasoge, director of advisory services at CyberTrust Massachusetts, which partners with cities and organizations across the state to beef up their cybersecurity.

The largest reported hack affecting Massachusetts residents since 2017 happened last year, when Harvard Pilgrim Health Care revealed a breach that affected over 2.1 million state client accounts. Harvard Pilgrim is a subsidiary of Point32Health, the second biggest health insurance company in the state, and provides coverage at dozens of hospitals in Massachusetts alone.

In an open letter written to clients after the hack, the nonprofit said hackers may have gotten access to files containing client names, Social Security numbers, dates of birth, tax identification numbers, and patient clinical information, such as medical diagnoses and treatments.

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“We want to assure you that we are taking this incident extremely seriously, and we deeply regret any inconvenience this incident may cause,” the group’s letter said.

A spokesperson for Harvard Pilgrim declined to speak about the breach.

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Bad actors are becoming more sophisticated

Experts say it’s now far easier for bad actors to go online and buy hacking services at low cost, often using cryptocurrencies like Bitcoin.

For-hire hacking groups do a lot of the technical work that everyday thieves would ordinarily not have the know-how to pull off, said Kevin Powers, director of the cybersecurity program at Boston College. Some of the hacking groups even offer affordable subscriptions.

For as little as $40 a month “you can get yourself a monthly subscription for a criminal enterprise,” Powers said.

He added that schemers also now use artificial intelligence services available on the dark web that are built to make hacking easy. Many hacking groups have begun using the AI services to make highly personalized phishing emails that are much harder to spot as fraudulent.

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Even in cases where federal investigators manage to shut down a big hacking network, they will often reappear online, sometimes from a different country.

Hackers also have the benefit of bigger and easier targets to crack in recent years, as a growing number of companies are putting troves of data on poorly set up cloud servers with minimal protections.

“The bad guys are getting badder faster than the good guys are getting better,” Madnick of MIT said.

Some of those bad guys have even managed to break into Madnick’s accounts multiple times.

“You can be the most careful person in the world and there is no way to guarantee they won’t break in,” he said. “Don’t assume you are safe.”

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Scooty Nickerson can be reached at scooty.nickerson@globe.com.





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UMass Lowell seeks solutions to housing crisis through Massachusetts TechHubs Program

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UMass Lowell seeks solutions to housing crisis through Massachusetts TechHubs Program


LOWELL — UMass Lowell, in partnership with local government, developers and community organizations, is looking to tackle one of Massachusetts’ biggest challenges: housing availability.

The Healey-Driscoll administration and the Innovation Institute at the Massachusetts Technology Collaborative announced Nov. 6 that Greater Lowell has been designated a Housing Innovation TechHub through the Massachusetts TechHubs Program, an initiative intended to strengthen regional innovation ecosystems across the state. The designation is part of the program’s first cohort of 14 TechHubs recognized statewide.

“These TechHubs reflect the best of what happens when local leaders, institutions and businesses work together to build on their region’s unique strengths,” said Lt. Gov. Kim Driscoll. “Our administration believes that innovation doesn’t just happen in one ZIP code, it happens in every community when we provide the tools and investment to help it thrive.”

Led by UMass Lowell and funded by a $100,000 Strategy Development Grant, the Housing Innovation TechHub aims to address the commonwealth’s housing crisis through innovation in design and sustainability, zoning and policy, and manufacturing and construction. The TechHub will serve as a living laboratory for testing and scaling new approaches to affordable and sustainable housing.

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“The TechHubs program represents a long-term commitment to building the next generation of innovation ecosystems in Massachusetts,” said Innovation Institute Director Pat Larkin.

“By leveraging the experiences of the different regional initiatives, we’re laying the foundation for sustained regional transformation and economic competitiveness,” Larkin added.

According to the Healey-Driscoll administration’s “A Home for Everyone: A Comprehensive Housing Plan for Massachusetts,” Massachusetts needs to increase its year-round housing supply by at least 222,000 homes over the next decade to meet demand and lower costs, the report found. The MassInc Policy Center has found the housing need is pronounced in Gateway Cities such as Lowell, which will need 83,000 new units over the next decade.

To address this challenge, the team behind the Housing Innovation TechHub, including officials from UMass Lowell, the city of Lowell, the Cambridge Innovation Center, Massachusetts Competitive Partnership and Bequall, will develop a strategic plan that delivers scalable housing solutions through the integration of cutting-edge technology, transformative policy frameworks and community-driven approaches.

“The Strategy Development Grant allows us to convene the right partners and create an actionable roadmap for housing innovation,” said Kim Holloway, associate vice chancellor for research and innovation acceleration at UMass Lowell. “Our goal is to turn research and ideas into real projects that can transform how housing is built and financed across Massachusetts.”

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Centered in Greater Lowell, the TechHub will test and refine new approaches that can be replicated statewide, positioning the area as a proving ground for housing innovation across Massachusetts.

“Lowell has always been a city that leads through innovation,” said Lowell City Manager Tom Golden. “This effort builds on that legacy and makes Lowell the launchpad for the future of housing across the state, creating solutions that are affordable, sustainable and scalable for communities everywhere.”

The Housing Innovation TechHub builds on the momentum of the Lowell Innovation Network Corridor, a partnership between the university, industry and government focused on a 1.2-million-square-foot mixed-use development that will include offices, research labs, housing, retail businesses and entertainment destinations. Together, the TechHub and LINC will make the Greater Lowell region a national model for housing innovation and economic opportunity.

“The Housing Innovation TechHub represents exactly the kind of forward-looking collaboration that defines UMass Lowell,” said Chancellor Julie Chen. “Along with transformational projects like LINC, the TechHub reflects how we’re bringing research and partnerships to life to strengthen communities and expand opportunities across the region.”

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Mass. weather: Slippery Monday morning commute to follow freezing rain Sunday night

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Mass. weather: Slippery Monday morning commute to follow freezing rain Sunday night


Massachusetts residents returning to work on Monday should watch out for slick roads following a bout of freezing rain Sunday night, according to the National Weather Service.

A winter weather advisory is set to go into effect in all of Massachusetts aside from the South Coast, South Shore, Cape and Islands from 7 p.m. Sunday night to 6 a.m. Monday morning.

Freezing rain, then rain is expected during this time, and as much as two-tenths of an inch of ice could accumulate in communities north of I-90, according to the weather service. Drivers should prepare for slippery roads, but sidewalks, driveways and outdoor stairs and steps could also be dangerous.

Freezing rain is expected Sunday night in Massachusetts, according to the National Weather Service.National Weather Service

Freezing rain is predicted to begin around 7 p.m. in Western Massachusetts and spread eastward, reaching the opposite end of the state by 10 p.m., according to the weather service. Overnight lows in the high 20s and low 30s are expected.

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The freezing rain is predicted to switch over to a mix of rain and freezing rain and then to just rain between midnight and 6 a.m., according to the weather service. Communities in the southern parts of Massachusetts are expected to experience the shift earlier in the night, and the South Coast, South Shore, Cape and Islands are predicted to see only rain.

Monday is expected to be rainy and windy with some patchy fog, according to the weather service. Daily high temperatures are predicted to reach the high 40s and low 50s.

The rain is expected to cease between 3 p.m. and 5 p.m. on Monday in most Massachusetts communities, according to the weather service. The latter half of Monday is predicted to be windy, with gusts up to 40 mph.

Overnight lows in the low to mid 20s are expected Monday night, according to the weather service. Partly sunny skies and strong winds with gusts up to 40 mph are predicted for Tuesday.

Daily high temperatures are expected to reach the mid to high 20s in most of Massachusetts, according to the weather service. Overnight lows in the high teens and low 20s are predicted for Tuesday night.

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Getting to yes on housing in Massachusetts – The Boston Globe

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Getting to yes on housing in Massachusetts – The Boston Globe


Over the next decade, state housing officials estimate that Massachusetts will need another 222,000 homes. These homes are necessary to attract young professionals, to prevent families with young children from leaving, to empty the homeless shelters, and to let seniors age in their communities.

More housing is also needed to mitigate climbing prices that are hurting not only lower-income residents, but even those who are solidly middle class. The median price of a single-family home in Massachusetts this year, as of November, was an astonishing $640,000, according to The Warren Group.

Zillow ranked Greater Boston as the fifth most expensive rental market in the country, with average rent hovering just under $3,000 a month, according to the Boston Foundation’s 2025 Housing Report Card.

But if Massachusetts is to build the housing our residents need, it will take a conscious effort to simplify the building process.

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In editorials this year, the Globe has focused on specific deregulatory steps that would help cut red tape and make it easier for the state to build its way out of the housing shortage.

One aspect of this is being open to changing rules that may have made perfect sense at one point, but haven’t kept up with changing circumstances. For example, advances in fire safety technology made some of the rules regarding stairwell requirements and building height obsolete. Changing these rules to account for modern technology could make it financially feasible to build bigger buildings.

There are also well-intended rules that have had unintended consequences — like disability accessibility codes that apply more stringently in communities with lower property values than in wealthier towns.

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But the biggest thing that needs to change is harder to write into law. Communities need to move from a default “no” on housing to a default “yes.”

That problem is especially hard to tackle because, officially, it doesn’t exist. There is no specific regulation saying that certain Massachusetts towns don’t want housing. But actions speak louder, and more honestly, than words.

The presumption that new housing is bad — and the burden is on developers to prove it isn’t — is implicit in many of regulations adopted across the region and in the way developers are frequently treated like unwelcome interlopers. Communities too often use approval processes to impose unreasonable requirements or arduous review processes on builders who want to create the multifamily housing the state needs.

One solution is for the state to set clear ground rules for what authority cities and towns have — and don’t have — when it comes to housing approval.

For example, the state has its own environmental standards for septic systems, but they are a minimum, not a maximum. If policy makers were to forbid towns from imposing stricter standards without proving they are environmentally necessary, it would prevent municipal officials from using overly strict rules to block denser housing. Similarly, the Legislature could impose guardrails on what municipal planning officials can consider as part of the site plan review process and how long reviews can take.

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When a planning or zoning board rejects or reduces the size of an apartment project, or imposes unreasonable and costly conditions, that directly undermines the public good. They should be expected to explain why their actions were truly necessary.

After all, no housing decision occurs in a vacuum. Even allowing high-end development serves the public: If people who can afford million-dollar condos have plenty to choose from, they won’t outbid less-wealthy families for more modest housing.

Many individual regulations came from a noble instinct. Shoddy construction is dangerous; communities should make sure it’s safe. Fire safety is important. New buildings can disturb animal habitats and degrade the environment. Ensuring that people with disabilities can access housing units and public spaces is vital. There is value in soliciting public input.

But these regulations have proven too easy to co-opt as tools to stop development, rather than improve it. Often, communities have a fear of change.

Regulations that pose obstacles to housing must be expected to pass a stringent test to prove that they are actually necessary and not just convenient pretexts for NIMBYism. Policy makers must fully consider the trade-offs, because while each new housing regulation may seem minor, they add up.

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Massachusetts is a great place to live. We should be seeking ways to let more people live here, not closing the gate behind us.


Editorials represent the views of the Boston Globe Editorial Board. Follow us @GlobeOpinion.





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