If you’re flying through Boston Logan International Airport, you may notice a new face offering to help — and she’s powered by artificial intelligence.

“Amelia” is Logan’s newest customer service rep. Eight of these AI-powered holograms are now stationed throughout the airport. They’re designed to answer questions and help travelers find their way to gates, restaurants, baggage claim and more.

Named after Amelia Earhart, she speaks several languages and can be programmed with thousands of locations.

“We’re always looking for innovative ways to assist our guests,” said Mia Healy-Waldron, the deputy director of customer service at the airport. “It can provide you step by step directions and a QR code that you can scan so you can take those directions with you throughout your trip at the airport.”

These are located in every terminal – some are pre-security and some are post-security. The airport expects to see about 100,000 uses in the first year.

“Boston Logan now has the largest deployment of these hologram AI technologies of any airport,” Healy-Waldron added.

Nearly two years after announcing plans to give Logan Airport a premium lounge, JetBlue is ready to open its Boston “BlueHouse.”

To see how the technology behind “Amelia” works, NBC10 Boston went straight to the man who invented it — David Nussbaum, the founder of Proto.

Beaming into a Chelmsford studio from California in real-time, Nussbaum says, “Ultimately what you’re looking at is a two-dimensional projection of me. I’m appearing on this front window and it allows me to have the effect of actual physical presence in a real space even though I’m thousands of miles away.”

Nussbaum believes “Amelia” is just an early glimpse of where this is headed.

“The feeling of presence whether it’s live or AI in physical spaces is the key to how we not only communicate but connect with other travelers, patients, fans, students,” he said.

The goal at Logan Airport is to augment the customer service team, not replace it.

There’s a lot that can be done with this technology, though, so phase two of “Amelia” is to have her be more conversational so you could ask her anything and still get an answer.

Caroline Lewis was four years old when her father, Adam J. Lewis, died in the World Trade Center attack on Sept. 11, 2001. While the 29-year-old has no actual memories of him, she has grown up hearing stories about his life and the impact he had on others.

As we mark 25-years since the attacks, Lewis says 9/11 always makes her think about the community that stood tall in the face of tragedy.

“For my family, I think of community, the people that came to our house to be with us, to help raise us, me and my three siblings,” Lewis said. “We just think about that when we think about 9/11. And we also think of my dad and his impact on our lives.”

A tragedy that became history

Lewis is now a CBS News associate producer. She recently produced a story for the CBS Evening News about her family and her mother’s experience losing her husband on 9/11.

She says covering the 25-year mark as a journalist adds another layer to a tragedy that has become increasingly distant for younger Americans.

“It’s a story about 9/11, but it’s also the daughter of a victim that’s telling the story, and the daughter is interviewing her own mother who lost her husband on the day of the attack,” Lewis said.

Lewis says journalists covering 9/11 need to remember that the event was not simply a historic tragedy. Millions of people were directly affected, and those effects continue 25 years later.

“It’s 25 years later and 9/11 is now a page in a history book,” she said. “People think about it as, oh, this tragedy that happened in America, but a lot of Americans now don’t remember it or weren’t alive for it, and they just hear about it.”

Turning loss into a legacy

Lewis’ mother, Patty Lewis, is an educator who found a way to turn the family’s loss into something that could help other children.

After returning to education following 9/11, she worked in admissions at Greens Farms Academy in Westport, where she interviewed prospective kindergarten students. Caroline Lewis says her mother noticed that some children, many from lower-income families in Bridgeport and surrounding communities, lacked the educational foundation needed to succeed at the private school.

That experience led Patty Lewis to create the Adam J. Lewis Preschool in Bridgeport. The nonprofit was formally established in 2011 and opened its doors in 2013 with just 12 students.

The preschool grew over its first five years before expanding into the Adam J. Lewis Academy in 2018. The school added a grade each year, eventually growing into an independent PreK-8 school. It now has nearly 200 students.

“My mom, she really stewed with the idea when she went back into education, like, wow. I really want someone or anyone to offer children this educational foundation that my husband got,” Lewis said.

The school was created in part to give children the kind of educational opportunity that changed Adam Lewis’ own life. The Academy describes its mission as providing a rigorous education and opportunities to promising students from all backgrounds.

Lewis says she feels pride when she returns to Connecticut and sees the school her mother created.

“Going back and seeing what my mother had created, I’m beaming with pride,” she said.

A growing Bridgeport institution

The Academy began in a small West End property before moving to its current campus at 500 State Street in downtown Bridgeport. The school has continued expanding its facilities along with its enrollment, adding classroom space, a STEAM makerspace, middle school classrooms and an enlarged outdoor area.

The school also uses a sliding-scale tuition model and provides financial aid based on family income and need. The Academy says no family is denied admission because of an inability to pay.

The school’s growth has been supported by people who knew Adam, including his former colleagues at Keefe, Bruyette & Woods, where he worked as a trader. The company sponsored the preschool’s playground when the school was getting started and has continued supporting the Academy.

“They’ve been constant supporters ever since,” Lewis said.

Picture courtesy of Sam Lewis

Remembering through service

Lewis plans to return to Connecticut to participate in a day of community service organized through the school.

The Adam J. Lewis Academy has made Sept. 11 a day of service, with students and others taking part in projects benefiting the local community. So, rather than attending the 9/11 ceremony in New York City, Caroline Lewis said she can think of no better place to be on the somber day marking 25 years since the attacks than at the school bearing her father’s name.

“I’ll actually be going back to help with that Community Service day,” Lewis said. “I’ve been trying to do that every year since they started.”