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Ticketmaster apologizes to Taylor Swift and her fans for ticketing debacle | CNN Business

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Ticketmaster apologizes to Taylor Swift and her fans for ticketing debacle | CNN Business


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CNN Enterprise
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Ticketmaster apologized to Taylor Swift and her followers late Friday night time after a ticketing debacle this week that made it troublesome for customers to purchase tickets to the pop star’s new tour.

“We need to apologize to Taylor and all of her followers — particularly those that had a horrible expertise making an attempt to buy tickets,” the ticketing website mentioned within the weblog put up.

The corporate added that it strives to make ticket shopping for “as straightforward as potential,” however that “hasn’t been the case for many individuals making an attempt to purchase tickets” to Swift’s tour, which kicks off March 17 and can have 52 live shows in a number of stadiums throughout the US over 5 months.

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The corporate mentioned that it’s working to “shore up our tech for the brand new bar that has been set by demand” for her tour. “As soon as we get by that, if there are any subsequent steps, updates will likely be shared accordingly,” it wrote.

The mea culpa comes after Swift spoke out earlier on Friday about how the scenario was “excruciating” for her to observe because it unfolded into chaos.

“I’m not going to make excuses for anybody as a result of we requested them, a number of occasions, if they may deal with this sort of demand and we have been assured they may,” the singer wrote in an Instagram put up on Friday afternoon. “It’s really wonderful that 2.4 million folks acquired tickets, nevertheless it actually pisses me off that plenty of them really feel like they went by a number of bear assaults to get them.”

Swift added that she would attempt to “work out how this example may be improved transferring ahead.”

Gross sales for the singer’s new Eras Tour started Tuesday, however overwhelming demand snarled the ticketing website, infuriating numerous followers who couldn’t purchase tickets. Clients complained on social media about Ticketmaster not loading, saying the platform didn’t enable them to entry tickets, even when they’d a pre-sale code for verified followers.

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On Thursday, Ticketmaster introduced that the sale to most people, scheduled to start Friday, was canceled because of “terribly excessive calls for on ticketing programs and inadequate remaining ticket stock to satisfy that demand.”

“To those that didn’t get tickets, all I can say is that my hope is to offer extra alternatives for us to get collectively and sing these songs,” Swift mentioned.

The Justice Division has launched an antitrust investigation into Reside Nation, the proprietor of Ticketmaster, to take a look at whether or not the corporate has a monopoly out there for live shows, together with ticket buying, a supply acquainted with the matter tells CNN. The New York Occasions first reported the investigation Friday.

The Division of Justice has been contacting music venues and different ticket market members in latest months, asking about Reside Nation’s practices and business dynamics, the Occasions added.

Reside Nation responded Saturday in a press release posted to its web site, saying that it “takes its tasks below the antitrust legal guidelines significantly” and “doesn’t interact in behaviors that would justify antitrust litigation, not to mention orders that may require it to change elementary enterprise practices.”

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“The Division of Justice itself acknowledged the aggressive nature of the live performance promotion enterprise on the time of the Reside Nation-Ticketmaster merger,” the corporate mentioned in a press release. “That dynamic has not modified.”

Reside Nation added that the truth that Ticketmaster “continues to be the chief in such an surroundings is a testomony to the platform and people who function it, to not any anticompetitive enterprise practices.”

“We innovate and spend money on our know-how greater than every other ticketing firm, and we’ll proceed to take action,” the corporate wrote, noting that Ticketmaster is the “most clear and fan-friendly ticketing system in the USA.”

– CNN’s Evan Perez and Tierney Sneed contributed to this report

– Correction: A earlier model of this story misstated the variety of stadiums Taylor Swift will likely be enjoying on her Eras Tour.

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Russia launches Christmas Day attack on Ukraine’s energy system

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Russia launches Christmas Day attack on Ukraine’s energy system

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Russia has carried out a Christmas Day attack on Ukraine’s energy system, leaving more than half a million people without heating, water and electricity. 

Ukrainian President Volodymyr Zelenskyy said the attack, the 13th large-scale assault of 2024 on the country’s grid, was “deliberate” and not a coincidence. “What could be more inhuman?” he wrote on X.

About 50 of the 70 missiles fired in the attack were intercepted, along with a “significant” portion of the more than 100 attack drones deployed, he added.

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This year Ukrainians marked Christmas Day on December 25 for the second time, after switching to the western Gregorian calendar last year. The decision to stop celebrating Christmas on January 7 in line with the Orthodox calendar was made by Kyiv to break with Russian influence.

Oleh Syniehubov, governor of Ukraine’s eastern Kharkiv region, told Ukraine’s national television news that the attack had left more than 500,000 people without heating, water and electricity.

Temperatures across Ukraine are around freezing point.

Heating supplies were also cut in some areas of Ukraine’s Ivano-Frankivsk and Dnipropetrovsk regions, in the west and south of the country. 

Ukraine’s energy grid operator, Ukrenergo, urged consumers to limit consumption by not switching on multiple appliances at once, adding that the system was still recovering from the previous Russian attack on December 13.

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Ukraine’s largest private energy company, DTEK, said that its power stations had been damaged and one of its long-term employees killed.

Ukraine’s foreign minister, Andriy Sybiha, said on X that the attack reflects Russian President Vladimir Putin’s response to “those who spoke about illusionary ‘Christmas ceasefire’”.

Hungarian Prime Minister Viktor Orbán said last week that Zelenskyy had rejected his proposal for a ceasefire and prisoner exchange on the January 7 Orthodox Christmas.

Ukraine denied that such a proposal was ever on the table, asking Hungary to “refrain from manipulations” regarding the war. On Friday, Heorhii Tykhyi, spokesperson for Ukraine’s foreign ministry, described it as “PR, a move” by Orbán.

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American Airlines lifts ground stop that froze Christmas Eve travelers

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American Airlines lifts ground stop that froze Christmas Eve travelers

An American Airlines agent talks to a customer at O’Hare International Airport in Chicago, Ill., last week. On Tuesday, the airline issued a national halt to flights.

Kamil Krzacznski/AFP via Getty Images


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Kamil Krzacznski/AFP via Getty Images

American Airlines passengers across the U.S. endured a sudden disruption of service on Christmas Eve, as a “technical issue” forced the airline to request a nationwide ground stop of its operations.

“The ground stop has now been lifted,” the Federal Aviation Administration told NPR shortly after 8 a.m. ET.

On Facebook and X, passengers shared stories of boarding planes early on Christmas Eve — only to be left waiting on the tarmac. In some cases, they described being told the flight would return to its gate so everyone onboard could deplane.

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The ground stop lasted for about one hour, according to the airline.

 “We sincerely apologize to our customers for the inconvenience this morning,” the airline said.

In a statement sent to NPR, American says the widespread delays were caused by a “vendor technology issue” affecting systems that are needed for a flight to be “released” — one of the final key steps before a plane takes off from an airport.

Early circumstances around Tuesday’s outage seemed ominous, reminding travelers of a nightmare scenario that played out two years ago when computer problems fueled a meltdown for Southwest Airlines as it tried to cope with bad weather during the holidays.

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Southwest stranded millions of travelers — and was later ordered to pay a $140 million civil penalty.

Aviation industry veterans like George Hamlin, a consultant, notes that Southwest took the brunt of the blame for the meltdown — but, he adds, “now we’re finding out that it’s a larger, more endemic problem than that.”

Delayed American Airlines passengers who posted to social media Tuesday said pilots blamed the slowdown on a computer system that aims to ensure an optimal center of gravity by balancing planes’ cargo weight and other factors.

Winter weather also threatens to snarl Christmas Eve travel, including storms along the East and West Coasts of the U.S.

The FAA’s operations page shows nearly a dozen airports were deicing planes Tuesday morning, including at Philadelphia International, and Dulles International and Reagan National outside Washington, D.C.

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If you’re flying, the FAA recommends checking your airline’s flight status updates for potential delays. As of 9 a.m. ET, the FlightAware website’s “Misery Map” showed some 544 flights had been delayed and five canceled since 6 a.m. Nearly 120 of those delays were at Charlotte, N.C.’s, airport.

Nearly 12.7 million passengers are expected to fly on American Airlines this winter holiday season, comprising more than 118,000 flights, according to the airline. The most-traveled days in that span are both Fridays, ahead of and just after Christmas.

NPR’s Joel Rose contributed reporting.

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Private equity payouts fell 50% short in 2024

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Private equity payouts fell 50% short in 2024

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Private equity funds cashed out just half the value of investments they typically sell in 2024, the third consecutive year payouts to investors have fallen short because of a deal drought.

Buyout houses typically sell down 20 per cent of their investments in any given year, but industry executives forecast that cash payouts for the year would be about half that figure.

Cambridge Associates, a leading adviser to large institutions on their private equity investments, estimated that funds had fallen about $400bn short in payments to their investors over the past three years compared with historical averages.

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The data underline the increasing pressure on firms to find ways to return cash to investors, including by exiting more investments in the year ahead.

Firms have struggled to strike deals at attractive prices since early 2022, when rising interest rates caused financing costs to soar and corporate valuations to fall.

Dealmakers and their advisers expect that merger and acquisition activity will accelerate in 2025, potentially helping the industry work through what consultancy Bain & Co. has called a “towering backlog” of $3tn in ageing deals that must be sold in the years ahead.

Several large public offerings this year including food transport giant Lineage Logistics, aviation equipment specialist Standard Aero and dermatology group Galderma have provided private equity executives with confidence to take companies public, while Donald Trump’s election has added to Wall Street exuberance.

But Andrea Auerbach, global head of private investments at Cambridge Associates, cautioned that the industry’s issues could take years to work through.

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“There is an expectation that the wheels of the exit market will start to turn. But it doesn’t end in one year, it will take a couple of years,” Auerbach said.

Private equity firms have used novel tactics to return cash to investors while holdings have proved difficult to sell.

They have made increasing use of so-called continuation funds — where one fund sells a stake in one or more portfolio companies to another fund to another fund the firm manages — to engineer exits.

Jefferies forecasts that there will be $58bn of continuation fund deals in 2024, representing a record 14 per cent of all private equity exits. Such funds made up just 5 per cent of all exits in the boom year of 2021, Jefferies found.

But some private equity investors are sceptical that the industry will be able to sell assets at prices close to funds’ current valuations.

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“You have a huge amount of capital that has been invested on assumptions that are no longer valid,” a large industry investor told the Financial Times.

They warned that a record $1tn-plus in buyouts were struck in 2021, just before interest rates rose, and many deals are carried on firms’ books at overly optimistic valuations.

Goldman Sachs recently noted in a report that private equity asset sales, which had historically been done at a premium of at least 10 per cent to funds’ internal valuations, have in recent years been made at discounts of 10-15 per cent.

“[Private] equity in general is still over-marked, which is leading to this situation where assets are still stuck,” said Michael Brandmeyer of Goldman Sachs Asset Management in the report.

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