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Taylor Swift: Ticketmaster fiasco ‘excruciating for me’ | CNN Business

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Taylor Swift: Ticketmaster fiasco ‘excruciating for me’ | CNN Business


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CNN Enterprise
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Taylor Swift spoke out Friday concerning the ticketing debacle that passed off this week, as many followers have been unable to buy tickets for her upcoming tour on Ticketmaster.

“It goes with out saying that I’m extraordinarily protecting of my followers,” Swift wrote on Instagram on Friday. “It’s actually troublesome for me to belief an out of doors entity with these relationships and loyalties, and excruciating for me to only watch errors occur with no recourse.”

Swift blamed Ticketmaster for the snafu, noting that there have been a “multitude of explanation why folks had such a tough time” getting tickets.

“I’m not going to make excuses for anybody as a result of we requested them, a number of instances, if they might deal with this sort of demand and we have been assured they might,” the singer wrote. “It’s actually superb that 2.4 million folks obtained tickets, but it surely actually pisses me off that a variety of them really feel like they went by a number of bear assaults to get them.”

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Swift added that she would attempt to “work out how this example will be improved shifting ahead.”

Gross sales for the singer’s new Eras Tour started Tuesday, however the heavy demand snarled the ticketing website, infuriating followers who couldn’t snag tickets. Clients complained about Ticketmaster not loading, saying the platform didn’t permit them to entry tickets, even when they’d a pre-sale code for verified followers.

On Thursday, Ticketmaster introduced that the sale to most of the people, which was scheduled to start Friday, had been canceled on account of “terribly excessive calls for on ticketing programs and inadequate remaining ticket stock to satisfy that demand.”

“To those that didn’t get tickets, all I can say is that my hope is to supply extra alternatives for us to get collectively and sing these songs,” Swift added.

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The problems for Ticketmaster began on Tuesday, when the positioning’s sale kicked off for “verified followers” — a mechanism aimed toward eliminating bots that provides presale codes to people.

The “verified fan” platform was created in 2017 to assist Ticketmaster deal with conditions of huge demand, however as greater than 3.5 million folks pre-registered to be a Swift “verified fan” the system turned overwhelmed. That’s the biggest registration within the firm’s historical past, in response to Ticketmaster.

“Traditionally, working with ‘Verified Fan’ invite codes has labored as we’ve been capable of handle the quantity coming into the positioning to buy tickets,” the corporate wrote on Thursday in a weblog publish that has since been taken down. “Nonetheless, this time the staggering variety of bot assaults in addition to followers who didn’t have invite codes drove unprecedented site visitors on our website.”

Ticketmaster famous that it “normally takes us about an hour to promote by a stadium present,” however the website slowed down some gross sales whereas delaying others to “stabilize the programs.” That introduced all the things to a halt.

The location appeared to have prevented main issues on Wednesday when pre-sales started for Capital One bank card holders. However the firm’s incapability to take care of demand for Swift’s tour in addition to an absence of tickets to satisfy additional demand primarily killed Friday’s deliberate sale to most of the people.

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Followers blamed Ticketmaster whereas others, together with members of Congress, closely criticized the corporate’s management of the dwell music business.

“Ticketmaster’s energy within the main ticket market insulates it from the aggressive pressures that usually push corporations to innovate and enhance their companies,” Senator Amy Klobuchar wrote in an open letter to its CEO on Wednesday. “That may end up in the kinds of dramatic service failures we noticed this week, the place shoppers are those that pay the value.”

Senator Richard Blumenthal echoed Klobuchar’s issues, tweeting that the tour “is an ideal instance of how the Reside Nation/Ticketmaster merger harms shoppers by making a near-monopoly.”

“I’ve lengthy urged DOJ to analyze the state of competitors within the ticketing business,” he said. “Shoppers deserve higher than this anti-hero habits.”

The New York Occasions reported Friday that the Division of Justice has opened an antitrust investigation into Reside Nation, the father or mother firm of Ticketmaster, citing folks aware of the matter. The investigation is centered round whether or not Reside Nation Leisure abused its energy over the dwell music business, the Occasions wrote.

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The Justice Division has been contacting music venues and different ticket market individuals in current months, asking about Reside Nation’s practices and business dynamics, the Occasions added.

The Justice Division and Reside Nation didn’t reply to CNN’s requests for remark.

Taylor Swift kicks off her new tour next March. It hits 52 stadiums across the US.

The backlash additionally highlighted the enormity of Swift’s recognition

The pop star has had numerous hits over her profession, constructed up an ultra-loyal following of followers — higher often known as “Swifties” — and not too long ago turned the primary artist ever to concurrently declare all prime 10 spots on the Billboard Scorching 100 following the discharge of her newest album, “Midnights,” which got here out final month.

Her Eras Tour — which kicks off in Glendale, Arizona on March 17 and wraps up in Los Angeles on August 9 — is hitting 52 stadiums throughout the US.

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Ticketmaster famous on Thursday that greater than two million tickets have been bought Tuesday for Swift’s upcoming tour — probably the most ever for an artist in a single day. The corporate additionally mentioned that demand for tickets to the Eras Tour was twice that of 2022’s prime 5 excursions and the Tremendous Bowl mixed.

“Based mostly on the quantity of site visitors to our website, Taylor would wish to carry out over 900 stadium reveals (virtually 20x the variety of reveals she is doing),” Ticketmaster wrote on Thursday. “That’s a stadium present each single night time for the subsequent 2.5 years.”

Tickets for Swift’s upcoming tour additionally resulted in astronomical costs on ticket resale websites, with some tickets being listed for tens of hundreds of {dollars}.

Since her debut album in 2006, Swift has additionally constructed herself right into a cultural icon with immense affect to maneuver the needle over points within the business. She has taken on music streaming companies like Spotify

(SPOT) and Apple Music relating to artist pay and is at present re-recording her songs to reclaim possession of her masters.

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In lots of facets, as goes Swift, so goes the music business.

Serona Elton, professor of music business on the College of Miami’s Frost College of Music, additional defined Swift’s recognition by noting her success in each music gross sales and touring. Most music is now consumed by way of streaming, she mentioned, which is extra fashionable amongst youthful generations who skew barely feminine.

“The demographic group that’s driving the best share of music consumption sees themselves in her, and carefully pertains to what she sings about,” she mentioned.

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Video: Heavy Rains and Wind Wreak Havoc on the West Coast

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Video: Heavy Rains and Wind Wreak Havoc on the West Coast

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Heavy Rains and Wind Wreak Havoc on the West Coast

A series of atmospheric rivers has caused flooding and damage in the Pacific Northwest and Northern California, knocking out power for hundreds of thousands of people.

It just crashed through the front of the house, crashed through the kitchen, and it broke the whole ridge beam. The whole peak of the house is just crushed.

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How long will Trump’s honeymoon with the stock market last?

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How long will Trump’s honeymoon with the stock market last?

Few were surprised when US stocks jumped after Donald Trump’s decisive victory in the presidential election. Amid widespread assumptions of weeks of uncertainty, a clear result was always likely to prompt an initial relief rally. More unexpected was what has happened since.

The president-elect has nominated a string of hardliners to senior positions, signalling his intent to push ahead with a radical agenda to enact sweeping tariffs and deport millions of illegal immigrants that many economists warn would cause inflation and deficits to spiral upward.

Yet the stock market — the economic barometer most closely watched by the general public, and one often referenced by Trump himself — seems to have shown little sign of concern.

The S&P 500, Wall Street’s benchmark index for large stocks, is still up about 3 per cent since the vote, even after a slight pullback. The main index of small cap stocks is up almost 5 per cent.

The relative cost of borrowing for large companies has also plummeted to multi-decade lows, and speculative assets such as bitcoin have surged.

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Under the surface, not every part of the stock market has been so calm. A Citi-created index of stocks that may be vulnerable to government spending cuts, for example, has tumbled 8 per cent since the election, while healthcare stocks have been hit by the nomination of vaccine sceptic Robert Kennedy Jr to head the health department.

The prospect of inflation arising from tariffs and a tighter labour market has also spooked many in the $27tn Treasury market, with some high-profile groups warning about over-exuberance.

But the contrasting signals raise some key questions for traders and policymakers alike: are equity investors setting themselves up for a fall by ignoring high valuations and potential downsides of Trumponomics, or will they be proved right as gloomy economists once again have to walk back their dire prognoses?

“Any time . . . you get to the point where markets are beyond priced to perfection, you have to be concerned about complacency”, says Sonal Desai, chief investment officer at Franklin Templeton Fixed Income.

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But, she adds, “the reality is you also need to very actively look for triggers for sell-offs, and right now . . . I think the underlying economy is strong and the policies of the incoming administration are unlikely to move that significantly.”


The bull case was on full display at the Wynn resort in Las Vegas this week, where more than 800 investors, bankers and executives were gathered for Goldman Sachs’ annual conference for “innovative private companies”.

With interest rates now trending downward, capital markets specialists had already been preparing for a recovery in stock market listings and mergers and acquisitions activity, but the election result has poured fuel on the fire.

Walter Lundon, a trader, shows off his pro-Trump T-shirt on the floor of the New York Stock Exchange
Walter Lundon, a trader, shows off his pro-Trump T-shirt on the floor of the New York Stock Exchange. Investors believe Trump will follow through on pledges to cut taxes and regulation © Timothy A. Clary/AFP via Getty Images

With Republicans controlling both houses of Congress in addition to the White House, investors are assuming that it will be easy for the Trump administration to fulfil promises to slash corporate taxes and scale back regulation. At the same time, more contentious proposals such as the introduction of tariffs were frequently dismissed by attendees as a “negotiating tactic”.

David Solomon, Goldman chief executive, said at the conference: “The market is basically saying they think the new administration will bring [regulation] back to a place where it’s more sensible.”

One hedge fund manager in attendance sums up the atmosphere more bluntly. “There are lots of giddy investors here getting excited about takeout targets,” he says. “M&A is now a real possibility because of the new administration. That’s been the most exciting [element of Trump’s proposals] . . . I think the mood is better than it’s been in the past four years.”

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The emphasis on tax and deregulation is clear when looking at which sectors have been the biggest winners in the recent market rally: financial services and energy.

The S&P 500 financials sub-index has jumped almost 8 per cent since the vote, while the energy sub-index is up almost 7 per cent. Energy executives have celebrated the president-elect’s pledges to withdraw from the Paris climate agreement and open up federal lands for fracking in pursuit of US “energy dominance”.

The Russell 2000 index, which measures small cap companies, has also risen faster than the S&P thanks to its heavy weighting towards financial stocks, and a belief that smaller domestically focused companies have more to gain from corporate tax cuts.

Chris Shipley, co-chief investment officer at Fort Washington Investment Advisors, which manages about $86bn, says that “we believe the market has acted rationally since the election”, citing the concentration of gains in areas that could benefit from trends such as deregulation and M&A.

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Even policies that most mainstream economists think would have a negative effect overall — like a sharp increase in tariffs — could ironically boost the relative appeal of US stocks by hitting other countries even harder.

The Europe-wide Stoxx 600 index, for example, has slipped since the election as investors bet the export-dependent region will be heavily hit by any increase in trade tensions. At the same time, the euro has dipped to a two-year low against the dollar.

“The ‘America First’ policy, not surprisingly, will be good for the US versus the rest of the world,” says Kay Herr, US chief investment officer for JPMorgan Asset Management’s global fixed income, currency and commodities team.


The worry among economists and many bond investors, however, is that Trump’s policies could create broader economic problems that would eventually be hard for the stock market to ignore.

Some of Trump’s policies, such as corporate tax cuts, could boost domestic growth. But with the economy already in a surprisingly robust state despite years of worries about a potential recession, some like former IMF chief economist Olivier Blanchard fear an “overheating” that would lead to a resurgence in inflation and a subsequent slowdown.

A shale gas well drilling site in Pennsylvania
A shale gas well drilling site in Pennsylvania. The incoming Trump administration is expected to open up federal lands for fracking in pursuit of US ‘energy dominance’ © Keith Srakocic/AP

Demand-driven inflation could be exacerbated by supply-side pressures if Trump follows through with some of his more sweeping policy pledges.

On the campaign trail, Trump proposed a baseline 10 per cent import tariff on all goods made outside the US, and 60 per cent if they are made in China. Economists generally agree that the cost of tariffs falls substantially on the shoulders of consumers in the country enacting them. Walmart, the largest retailer in the US, warned this week it might have to raise prices if tariffs are introduced.

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Deporting millions of undocumented immigrants, meanwhile, would remove a huge source of labour from the US workforce, driving up wages and reducing the capacity of US companies to supply goods and services.

Economists at Morgan Stanley and Deutsche Bank both predicted this week that Trump’s policies would drag on GDP growth by 2026, and make it harder for the Federal Reserve to bring inflation back to its 2 per cent target.

Tom Barkin, president of the Richmond Fed and a voting member on the rate-setting Federal Open Market Committee, says he understands concerns among the business community about tariffs reigniting inflation, and says the US was “somewhat more vulnerable to cost shocks” than in the past.

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But some investors believe the risks to be minimal. “In our view, the inflationary concerns . . . regarding tariffs are overblown,” says Shipley of Fort Washington.

Fed policymakers have been quick to stress that they will not prejudge any potential policies before they have been officially announced, but bond investors have already scaled back their forecasts for how much the central bank will be able to cut interest rates over the next year.

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Interest rate futures are now pricing in a fall in Fed rates to roughly 4 per cent by the end of 2025, from the current level of 4.5-4.75 per cent. In September, investors were betting they would fall below 3 per cent by then.

Meanwhile, the yield on the 10-year Treasury note, which rises when prices fall, is up about 0.8 percentage points since mid-September to 4.4 per cent. As a consequence, the average rate on a 30-year mortgage is also ticking upward, to near 7 per cent.

“The bond market has been very focused on deficits and fiscal expansion, and the equity market has been focused, it seems, on deregulation and the growth aspect,” says JPMorgan’s Herr. But “at some point, a higher [Treasury yield] is problematic to equities”.

In part, that is because higher bond yields represent an alternative source of attractive returns at much lower risk than stocks. But the more important impact could come from the warning signal a further increase in yields would represent.

The rise in yields is being driven by concerns both about inflation and also higher government debt levels, says Kristina Hooper, chief global market strategist at Invesco. “2024 marks the first year in which the US spends more to service its debt than it spends on its entire defence budget. And that’s not sustainable in my opinion over the longer term, and so we have to worry about the potential for a mini Liz Truss moment.”

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Former UK prime minister Truss’s attempt to introduce billions of pounds of unfunded tax cuts and increased borrowing in 2022 caused a massive sell-off in British government debt that spilled into currency and equity markets.

Demonstrators in New York protests against Trump’s immigration proposals
Demonstrators in New York protest against Trump’s immigration proposals. His plans to deport millions of undocumented immigrants would remove a large chunk from the US workforce © Michael Nigro/Sipa USA via Reuters Connect

The structure and scale of the US Treasury market makes this sort of “bond vigilantism” less likely, strategists and investors stress, but many institutions have begun paying more attention to the possibility.

“Over the next two to four years, do I think that there’s a very serious risk of bond vigilantes coming back? Absolutely. And that’s entirely based on what the multiyear plan will be, and the impact which comes out of it,” says Franklin Templeton’s Desai.


Trump and his advisers have dismissed concerns about their economic agenda, arguing that policies such as encouraging the domestic energy sector will help keep inflation low and growth high.

Even if they do not, several investors in Las Vegas this week suggested that the president-elect’s personal preoccupation with the stock market would help restrain him from the most potentially damaging policies.

“I think Trump and all his donors measure their success and happiness around where the US stock market is,” says the hedge fund manager. “It’s one reason why I’m pretty bullish despite the market being where it is.”

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Economists have also consistently underestimated the resilience of the US economy in recent years. The combination of Trump’s attentiveness and economists’ poor past forecasting means even sceptical investors are wary of betting against the US market.

“There are risks out there,” says Colin Graham, head of multi-asset strategies at Robeco. “If some of the more extreme policies that were talked about during the campaign get implemented, our core view for next year is going to be wrong.

“But what is our biggest risk here? Missing out on the upside. The momentum is very strong.”

Data visualisation by Keith Fray and Chris Giles

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Can Matt Gaetz return to Congress? He says he won’t.

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Can Matt Gaetz return to Congress? He says he won’t.

Gaetz not returning to Congress

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Gaetz on not returning to Congress after dropping out of Trump attorney general consideration

02:05

Former Rep. Matt Gaetz of Florida says he doesn’t intend to return to Congress in January, after resigning from his seat and withdrawing from consideration as U.S. attorney general. 

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Gaetz announced his withdrawal Thursday, citing the distraction his impending nomination was causing, and President-elect Donald Trump soon afterward said former Florida attorney general Pam Bondi would be his new pick for the job. But Gaetz won reelection to his U.S. House seat earlier this month, so there were some questions about whether he was considering a return to Congress in January. 

But Gaetz told conservative personality Charlie Kirk on Friday that he doesn’t intend to go back to Congress, though he vowed to continue to fight for Trump and do “whatever he asks of me.”

“I’m still going to be in the fight, but it’s going to be from a new perch,” Gaetz told Kirk. “I do not intend to join the 119th Congress. … Charlie, I’ve been in an elected office for 14 years. I first got elected to the state house when I was 26 years old, and I’m 42 now, and I’ve got some other goals in life that I’m eager to pursue with my wife and my family, and so I’m going to be fighting for President Trump. I’m going to be doing whatever he asks of me, as I always have. But I think that eight years is probably enough time in the United States Congress.”

But it may not be the end of his political career. Florida Gov. Ron DeSantis, first elected in 2018, will not be running again in 2026, since he’s limited by law to two terms as the state’s chief executive. 

Gaetz stepped down from Congress as the House Ethics Committee was weighing whether to release the report from its yearslong investigation into sexual misconduct and illegal drug use allegations. The committee lacked sufficient votes to release the report earlier this week but will, according to Democratic Rep. Susan Wild of Pennsylvania, reconvene on Dec. 5 to “further consider” the matter. 

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