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Taylor Swift: Ticketmaster fiasco ‘excruciating for me’ | CNN Business

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Taylor Swift: Ticketmaster fiasco ‘excruciating for me’ | CNN Business


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CNN Enterprise
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Taylor Swift spoke out Friday concerning the ticketing debacle that passed off this week, as many followers have been unable to buy tickets for her upcoming tour on Ticketmaster.

“It goes with out saying that I’m extraordinarily protecting of my followers,” Swift wrote on Instagram on Friday. “It’s actually troublesome for me to belief an out of doors entity with these relationships and loyalties, and excruciating for me to only watch errors occur with no recourse.”

Swift blamed Ticketmaster for the snafu, noting that there have been a “multitude of explanation why folks had such a tough time” getting tickets.

“I’m not going to make excuses for anybody as a result of we requested them, a number of instances, if they might deal with this sort of demand and we have been assured they might,” the singer wrote. “It’s actually superb that 2.4 million folks obtained tickets, but it surely actually pisses me off that a variety of them really feel like they went by a number of bear assaults to get them.”

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Swift added that she would attempt to “work out how this example will be improved shifting ahead.”

Gross sales for the singer’s new Eras Tour started Tuesday, however the heavy demand snarled the ticketing website, infuriating followers who couldn’t snag tickets. Clients complained about Ticketmaster not loading, saying the platform didn’t permit them to entry tickets, even when they’d a pre-sale code for verified followers.

On Thursday, Ticketmaster introduced that the sale to most of the people, which was scheduled to start Friday, had been canceled on account of “terribly excessive calls for on ticketing programs and inadequate remaining ticket stock to satisfy that demand.”

“To those that didn’t get tickets, all I can say is that my hope is to supply extra alternatives for us to get collectively and sing these songs,” Swift added.

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The problems for Ticketmaster began on Tuesday, when the positioning’s sale kicked off for “verified followers” — a mechanism aimed toward eliminating bots that provides presale codes to people.

The “verified fan” platform was created in 2017 to assist Ticketmaster deal with conditions of huge demand, however as greater than 3.5 million folks pre-registered to be a Swift “verified fan” the system turned overwhelmed. That’s the biggest registration within the firm’s historical past, in response to Ticketmaster.

“Traditionally, working with ‘Verified Fan’ invite codes has labored as we’ve been capable of handle the quantity coming into the positioning to buy tickets,” the corporate wrote on Thursday in a weblog publish that has since been taken down. “Nonetheless, this time the staggering variety of bot assaults in addition to followers who didn’t have invite codes drove unprecedented site visitors on our website.”

Ticketmaster famous that it “normally takes us about an hour to promote by a stadium present,” however the website slowed down some gross sales whereas delaying others to “stabilize the programs.” That introduced all the things to a halt.

The location appeared to have prevented main issues on Wednesday when pre-sales started for Capital One bank card holders. However the firm’s incapability to take care of demand for Swift’s tour in addition to an absence of tickets to satisfy additional demand primarily killed Friday’s deliberate sale to most of the people.

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Followers blamed Ticketmaster whereas others, together with members of Congress, closely criticized the corporate’s management of the dwell music business.

“Ticketmaster’s energy within the main ticket market insulates it from the aggressive pressures that usually push corporations to innovate and enhance their companies,” Senator Amy Klobuchar wrote in an open letter to its CEO on Wednesday. “That may end up in the kinds of dramatic service failures we noticed this week, the place shoppers are those that pay the value.”

Senator Richard Blumenthal echoed Klobuchar’s issues, tweeting that the tour “is an ideal instance of how the Reside Nation/Ticketmaster merger harms shoppers by making a near-monopoly.”

“I’ve lengthy urged DOJ to analyze the state of competitors within the ticketing business,” he said. “Shoppers deserve higher than this anti-hero habits.”

The New York Occasions reported Friday that the Division of Justice has opened an antitrust investigation into Reside Nation, the father or mother firm of Ticketmaster, citing folks aware of the matter. The investigation is centered round whether or not Reside Nation Leisure abused its energy over the dwell music business, the Occasions wrote.

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The Justice Division has been contacting music venues and different ticket market individuals in current months, asking about Reside Nation’s practices and business dynamics, the Occasions added.

The Justice Division and Reside Nation didn’t reply to CNN’s requests for remark.

Taylor Swift kicks off her new tour next March. It hits 52 stadiums across the US.

The backlash additionally highlighted the enormity of Swift’s recognition

The pop star has had numerous hits over her profession, constructed up an ultra-loyal following of followers — higher often known as “Swifties” — and not too long ago turned the primary artist ever to concurrently declare all prime 10 spots on the Billboard Scorching 100 following the discharge of her newest album, “Midnights,” which got here out final month.

Her Eras Tour — which kicks off in Glendale, Arizona on March 17 and wraps up in Los Angeles on August 9 — is hitting 52 stadiums throughout the US.

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Ticketmaster famous on Thursday that greater than two million tickets have been bought Tuesday for Swift’s upcoming tour — probably the most ever for an artist in a single day. The corporate additionally mentioned that demand for tickets to the Eras Tour was twice that of 2022’s prime 5 excursions and the Tremendous Bowl mixed.

“Based mostly on the quantity of site visitors to our website, Taylor would wish to carry out over 900 stadium reveals (virtually 20x the variety of reveals she is doing),” Ticketmaster wrote on Thursday. “That’s a stadium present each single night time for the subsequent 2.5 years.”

Tickets for Swift’s upcoming tour additionally resulted in astronomical costs on ticket resale websites, with some tickets being listed for tens of hundreds of {dollars}.

Since her debut album in 2006, Swift has additionally constructed herself right into a cultural icon with immense affect to maneuver the needle over points within the business. She has taken on music streaming companies like Spotify

(SPOT) and Apple Music relating to artist pay and is at present re-recording her songs to reclaim possession of her masters.

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In lots of facets, as goes Swift, so goes the music business.

Serona Elton, professor of music business on the College of Miami’s Frost College of Music, additional defined Swift’s recognition by noting her success in each music gross sales and touring. Most music is now consumed by way of streaming, she mentioned, which is extra fashionable amongst youthful generations who skew barely feminine.

“The demographic group that’s driving the best share of music consumption sees themselves in her, and carefully pertains to what she sings about,” she mentioned.

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Russia launches Christmas Day attack on Ukraine’s energy system

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Russia launches Christmas Day attack on Ukraine’s energy system

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Russia has carried out a Christmas Day attack on Ukraine’s energy system, leaving more than half a million people without heating, water and electricity. 

Ukrainian President Volodymyr Zelenskyy said the attack, the 13th large-scale assault of 2024 on the country’s grid, was “deliberate” and not a coincidence. “What could be more inhuman?” he wrote on X.

About 50 of the 70 missiles fired in the attack were intercepted, along with a “significant” portion of the more than 100 attack drones deployed, he added.

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This year Ukrainians marked Christmas Day on December 25 for the second time, after switching to the western Gregorian calendar last year. The decision to stop celebrating Christmas on January 7 in line with the Orthodox calendar was made by Kyiv to break with Russian influence.

Oleh Syniehubov, governor of Ukraine’s eastern Kharkiv region, told Ukraine’s national television news that the attack had left more than 500,000 people without heating, water and electricity.

Temperatures across Ukraine are around freezing point.

Heating supplies were also cut in some areas of Ukraine’s Ivano-Frankivsk and Dnipropetrovsk regions, in the west and south of the country. 

Ukraine’s energy grid operator, Ukrenergo, urged consumers to limit consumption by not switching on multiple appliances at once, adding that the system was still recovering from the previous Russian attack on December 13.

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Ukraine’s largest private energy company, DTEK, said that its power stations had been damaged and one of its long-term employees killed.

Ukraine’s foreign minister, Andriy Sybiha, said on X that the attack reflects Russian President Vladimir Putin’s response to “those who spoke about illusionary ‘Christmas ceasefire’”.

Hungarian Prime Minister Viktor Orbán said last week that Zelenskyy had rejected his proposal for a ceasefire and prisoner exchange on the January 7 Orthodox Christmas.

Ukraine denied that such a proposal was ever on the table, asking Hungary to “refrain from manipulations” regarding the war. On Friday, Heorhii Tykhyi, spokesperson for Ukraine’s foreign ministry, described it as “PR, a move” by Orbán.

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American Airlines lifts ground stop that froze Christmas Eve travelers

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American Airlines lifts ground stop that froze Christmas Eve travelers

An American Airlines agent talks to a customer at O’Hare International Airport in Chicago, Ill., last week. On Tuesday, the airline issued a national halt to flights.

Kamil Krzacznski/AFP via Getty Images


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Kamil Krzacznski/AFP via Getty Images

American Airlines passengers across the U.S. endured a sudden disruption of service on Christmas Eve, as a “technical issue” forced the airline to request a nationwide ground stop of its operations.

“The ground stop has now been lifted,” the Federal Aviation Administration told NPR shortly after 8 a.m. ET.

On Facebook and X, passengers shared stories of boarding planes early on Christmas Eve — only to be left waiting on the tarmac. In some cases, they described being told the flight would return to its gate so everyone onboard could deplane.

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The ground stop lasted for about one hour, according to the airline.

 “We sincerely apologize to our customers for the inconvenience this morning,” the airline said.

In a statement sent to NPR, American says the widespread delays were caused by a “vendor technology issue” affecting systems that are needed for a flight to be “released” — one of the final key steps before a plane takes off from an airport.

Early circumstances around Tuesday’s outage seemed ominous, reminding travelers of a nightmare scenario that played out two years ago when computer problems fueled a meltdown for Southwest Airlines as it tried to cope with bad weather during the holidays.

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Southwest stranded millions of travelers — and was later ordered to pay a $140 million civil penalty.

Aviation industry veterans like George Hamlin, a consultant, notes that Southwest took the brunt of the blame for the meltdown — but, he adds, “now we’re finding out that it’s a larger, more endemic problem than that.”

Delayed American Airlines passengers who posted to social media Tuesday said pilots blamed the slowdown on a computer system that aims to ensure an optimal center of gravity by balancing planes’ cargo weight and other factors.

Winter weather also threatens to snarl Christmas Eve travel, including storms along the East and West Coasts of the U.S.

The FAA’s operations page shows nearly a dozen airports were deicing planes Tuesday morning, including at Philadelphia International, and Dulles International and Reagan National outside Washington, D.C.

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If you’re flying, the FAA recommends checking your airline’s flight status updates for potential delays. As of 9 a.m. ET, the FlightAware website’s “Misery Map” showed some 544 flights had been delayed and five canceled since 6 a.m. Nearly 120 of those delays were at Charlotte, N.C.’s, airport.

Nearly 12.7 million passengers are expected to fly on American Airlines this winter holiday season, comprising more than 118,000 flights, according to the airline. The most-traveled days in that span are both Fridays, ahead of and just after Christmas.

NPR’s Joel Rose contributed reporting.

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Private equity payouts fell 50% short in 2024

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Private equity payouts fell 50% short in 2024

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Private equity funds cashed out just half the value of investments they typically sell in 2024, the third consecutive year payouts to investors have fallen short because of a deal drought.

Buyout houses typically sell down 20 per cent of their investments in any given year, but industry executives forecast that cash payouts for the year would be about half that figure.

Cambridge Associates, a leading adviser to large institutions on their private equity investments, estimated that funds had fallen about $400bn short in payments to their investors over the past three years compared with historical averages.

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The data underline the increasing pressure on firms to find ways to return cash to investors, including by exiting more investments in the year ahead.

Firms have struggled to strike deals at attractive prices since early 2022, when rising interest rates caused financing costs to soar and corporate valuations to fall.

Dealmakers and their advisers expect that merger and acquisition activity will accelerate in 2025, potentially helping the industry work through what consultancy Bain & Co. has called a “towering backlog” of $3tn in ageing deals that must be sold in the years ahead.

Several large public offerings this year including food transport giant Lineage Logistics, aviation equipment specialist Standard Aero and dermatology group Galderma have provided private equity executives with confidence to take companies public, while Donald Trump’s election has added to Wall Street exuberance.

But Andrea Auerbach, global head of private investments at Cambridge Associates, cautioned that the industry’s issues could take years to work through.

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“There is an expectation that the wheels of the exit market will start to turn. But it doesn’t end in one year, it will take a couple of years,” Auerbach said.

Private equity firms have used novel tactics to return cash to investors while holdings have proved difficult to sell.

They have made increasing use of so-called continuation funds — where one fund sells a stake in one or more portfolio companies to another fund to another fund the firm manages — to engineer exits.

Jefferies forecasts that there will be $58bn of continuation fund deals in 2024, representing a record 14 per cent of all private equity exits. Such funds made up just 5 per cent of all exits in the boom year of 2021, Jefferies found.

But some private equity investors are sceptical that the industry will be able to sell assets at prices close to funds’ current valuations.

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“You have a huge amount of capital that has been invested on assumptions that are no longer valid,” a large industry investor told the Financial Times.

They warned that a record $1tn-plus in buyouts were struck in 2021, just before interest rates rose, and many deals are carried on firms’ books at overly optimistic valuations.

Goldman Sachs recently noted in a report that private equity asset sales, which had historically been done at a premium of at least 10 per cent to funds’ internal valuations, have in recent years been made at discounts of 10-15 per cent.

“[Private] equity in general is still over-marked, which is leading to this situation where assets are still stuck,” said Michael Brandmeyer of Goldman Sachs Asset Management in the report.

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