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Xcel ‘smart meters’ making tracking usage easier for South Dakota customers

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Xcel ‘smart meters’ making tracking usage easier for South Dakota customers


SIOUX FALLS, S.D. (Dakota News Now) – Xcel energy users will soon have more control than ever over their energy use and therefore more control over their bills with the implementation of ‘smart meters.’

“We’re moving through all the states as we go. South Dakota is just starting. The first installs that are happening this week have been going fantastic,” said Zach Hein, an Olameter regional manager.

“It’s really a monitoring device more than anything. Hopefully, it will encourage folks to want to conserve energy,” Eric Pauli said, Xcel Energy’s community relations manager.

The benefit of the switch to smart meters is two-fold. First, it will allow Xcel to address any outages in a timely manner.

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“We still want customers to call in and let us know, but it’s going to help us to be able to isolate various areas when there are storms that come through and be able to get our customers back on quickly,” Pauli said.

Second, it will allow customers the ability to track energy usage more precisely.

“This is a real opportunity for folks to save dollars. Let’s be honest, people are really getting hit with higher costs on things right now. This is a tool that we can put in the customer’s hand that they can utilize to save some money on their bill,” Pauli said.

By providing usage updates every 15 minutes on the Xcel My Account that you can access online or on your phone, customers will be able to more accurately see what in their home is costing them the most.

“You’re going to be able to see an appliance if you do click it on. Use an oven for example or a television or lots of lights, if you have something that’s pulling a large load, you’re going to be able to see that in real-time,” Pauli said.

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As for when you can expect a technician at your home– you will receive a call ahead and a letter in the mail to notify you.

The installation itself is a quick and easy process.

“We are going to inspect for tight wires, broken lugs, or any potential issues that could be in the box. Once we do that to verify everything is safe we’re going to pull that meter. Were going to take pictures. Make sure that we have verification that everything is good. Then we’re going to close up the box and move on,” Hein said.

The process of switching over to smart meters for all of the more than 100,000 South Dakota customers will go through all of this year– and part of next year.

You can learn more about where the next installations will be taking place HERE.

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VIEWPOINT | South Dakotans deserve the full story

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VIEWPOINT | South Dakotans deserve the full story


Families in South Dakota work hard. We sacrifice a lot and ask very little from the people who govern us. We expect honesty, careful budgeting, and leadership that puts our interests above politics.

In his recent budget address, our governor painted an incomplete picture. He celebrated good results but did not explain what and who made those results possible. South Dakotans deserve more than selective storytelling. We deserve the truth.



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28 SD school districts to receive literacy grant

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28 SD school districts to receive literacy grant


SIOUX FALLS, S.D. (KELO) — Nearly 30 school districts in the state of South Dakota will receive the Elevating Literacy Across South Dakota (ELA-SD) grant from the South Dakota Department of Education. The purpose of the ELA-SD grants is to help create a comprehensive program to advance literary and pre-literary skills, reading and writing for […]



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Rep. Dusty Johnson backs Senator Rounds push for investigation into mail service in South Dakota

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Rep. Dusty Johnson backs Senator Rounds push for investigation into mail service in South Dakota


RAPID CITY, S.D. (KOTA) -Congressman Dusty Johnson is backing Senator Mike Round’s push for an investigation in postal service delays in South Dakota.

Johnson took to social media saying Senator Mike Rounds was right to ask for an investigation into postal service delays in South Dakota. Rounds had previously sent a letter to the postal service’s inspector general asking for her to find the cause of mail delays in South Dakota. Rounds said in his letter he has heard from hundreds of constituents across South Dakota. Johnson opened up with KOTA Territory News about his support for the investigation.

“I think the postal service is a terrible disaster,” said Johnson.

Johnson noted that in the past the service did what he said was a pretty good job. Johnson says despite sending letters and making phone calls with the postal service, he has not gotten any answers.

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“I have asked if I can come down to one of their facilities, get a tour so I can better understand what’s going on behind the walls. They have refused to even let me, a member of congress, come learn about how they conduct their business. And so, this appears to be an enterprise that A, is not improving, B, isn’t communicating why there, why there failing and C doesn’t even appear to be particularly interested in getting better,” explained Johnson.

Rounds has pointed to the problem as being that mail traveling across or into South Dakota taking indirect routes. Rounds previously took a meeting with the postmaster general however the senator appears not satisfied with the outcome.

Rounds wrote in part in his letter, “I expressed my concerns about this to the Postmaster General (PMG) Steiner who downplayed such issue existed in South Dakota.”

In a letter sent to Rounds in October, Postmaster General David Steiner said that fixing issues at central region plants in Chicago, St Louis and Kansas City will likely improve outcomes and that at the time it was something the USPS was actively working on. The postmaster general acknowledged poor performance for first class mail at the beginning of the year and mid-summer but noted that it has since improved. During the week ending September 19th for South Dakota’s postal district, about %93 percent of first-class mail was delivered on time and roughly %97 percent was delivered within one day of its expected arrival. The postmaster general said he wanted to focus on the %3 percent that’s not getting to its destination on time.

“It may be only a small percentage of the mail, but because we deliver hundreds of millions of pieces each day nationally, the raw number is large,” wrote Steiner.

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Steiner emphasized that some mail in South Dakota has always left the state for processing before going to another part of the state. The postmaster general explained that some mail requires certain sorting equipment and therefor some mail travels to plants with the right equipment.

The postmaster general also maintained in his letter that mail going to and from the same area in South Dakota is not leaving the state.

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