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911 service provider Lumen blames outage on installation of light pole

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911 service provider Lumen blames outage on installation of light pole


The outage of 911 systems in several states Wednesday evening was caused by the installation of a light pole, according to Lumen, a company that supports some of those systems.

“On April 17, some customers in Nevada, South Dakota, and Nebraska experienced an outage due to a third-party company installing a light pole – unrelated to our services,” Lumen Global Issues Director Mark Molzen told CNN Thursday morning.

An outage was also reported in a fourth state, Texas. Molzen said Lumen – a networking company that provides enhanced 911 services to local communities in multiple states – does not provide 911 services in Texas.

The outage lasted less than three hours, according to Molzen, who said the company “worked hard to fix it as quickly as possible.”

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“We apologize for the inconvenience and appreciate our customers’ patience and understanding,” Molzen said.

Service had been largely restored by Thursday morning, hours after agencies in the four states announced outages in multiple cities, with some urging residents in need of assistance to either text 911 or call using a landline. The outages had been largely addressed within hours, however, including in cities like Sioux Falls and Rapid City, South Dakota, and Las Vegas.

As of Thursday morning, some agencies had yet to confirm service had been restored, including those in Del Rio, Texas, and Douglas and Chase counties, Nebraska – the former of which encompasses Omaha.

The Federal Communications Commission confirmed on X that it was “aware of reports of 911-related outages and we are currently investigating.”

Agencies point to texts, landlines as workarounds during outages

The outages surfaced Wednesday evening, as agencies like the Las Vegas Metropolitan Police Department announced disruptions hindering their ability to communicate with residents, who were urged to text 911 instead of calling.

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While the department initially said it had no timeline for restoring service, the interruption had been resolved within about two hours.

According to its post on X, authorities were able to see mobile numbers that had contacted 911, allowing them to reach back out to callers to provide assistance. During the outage, calls made from landlines during the outage were not working, nor were calls to its non-emergency line.

The South Dakota Department of Public Safety also announced service had been restored for the South Dakota 911 system after earlier saying in a statement it was “aware of a 911 service interruption throughout the state.”

Similarly, the department said during the outage that texting 911 was still “operating in most locations,” otherwise residents in need could contact emergency services using non-emergency lines.

Officials in Sioux Falls and Rapid City also reported the resumption of 911 services on their respective Facebook pages. The Rapid City Police Department urged residents to “only utilize 911 services only if an emergency situation exists.” The City of Sioux Falls said residents could again call or text 911 in case of emergencies.

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In Texas, the City of Del Rio Police Department said it was aware of an outage with a “major cellular carrier” affecting residents’ ability to reach 911, emphasizing “the issue is with the carrier, and not the City of Del Rio systems.” Residents were told to contact 911 using a landline “or another carrier” if unable to reach emergency services on their cell phones.

Portions of Nebraska, including Chase County, reported outages as well. Officials in the state’s capital city of Lincoln, however, told CNN their 911 system was operational and not affected.

“911 is down across the State of Nebraska again for all cellular carriers except T-Mobile,” Chase County said in a Facebook post. “Landlines can still get through to 911.”

“Dial 911 on a mobile device, and we will be able to see your number and will call you back right away. 911 calls from landlines are NOT working at the moment,” the department initially wrote on Facebook. “There is no estimate for service restoration.”

Outages highlight potential vulnerabilities

While Lumen’s statement indicated the cause of the outage was not malicious, the service interruptions raise questions about the fragility of the nation’s 911 infrastructure, particularly in light of a Department of Homeland Security assessment last week that found emergency services are vulnerable to cyberattacks – and that the exploitation of personal data stolen during those ransomware attacks “poses a persistent criminal threat to victims.”

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According to the assessment, such attacks have disrupted 911 networks and local police departments. It also highlighted that emergency service systems are often “interconnected,” which makes it more difficult to protect them from cyberattacks.

Once ransomware actors have hacked systems, the assessment also found they then “routinely leak, sell, or further exploit a victim’s data” for criminals to use for other crimes.

Bulletins like the DHS assessment are distributed to local law enforcement and companies that run critical infrastructure.

The CNN Wire & © 2023 Cable News Network, Inc., a Warner Bros. Discovery Company. All rights reserved.



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South Dakota

Healthcare providers in the state face IV fluid shortage caused by Hurricane Helene

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Healthcare providers in the state face IV fluid shortage caused by Hurricane Helene


SIOUX FALLS, S.D. — As Hurricane Helene devastated parts of North Carolina and other surrounding states, the impact is having affects across the country.

Baxter International, a global medical device company that provides products and services for patients and healthcare professionals, was significantly affected by the hurricane at their Marion, North Carolina, manufacturing facility.

Having been closed since Sept. 29 after the hurricane hit, the facility was responsible for producing approximately 1.5 million bags of IV solution per day, supplying about 60% of the IV solutions used in the United States, according to the United States Department of Justice.

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South Dakota Gov. Kristi Noem

Contributed

Gov. Kristi Noem and four fellow Republican governors in urged President Joe Biden on Oct. 17 to immediately address the shortage of IV fluid.

“Hospital and health systems across our states are employing conservation strategies and exploring alternatives to protect sound clinical care in our states. But conservation strategies have limited effectiveness and are not sustainable strategies without increased production and reliable access,” wrote Gov. Noem and her colleagues.

The letter requested specific actions be taken including collaboration with the Food and Drug Administration to identify international manufacturers capable of producing sterile IV solutions and their containers; removal of any barriers preventing the importation of sterile IV and peritoneal dialysis solutions from abroad and that the Federal Trade Commission and the Department of Justice should be on alert for any instances of price gouging related to this shortage.

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Since the closure of the plant, the South Dakota Department of Health said they have been actively working with South Dakota healthcare systems and other providers across the state to address the IV fluid shortage caused by the closure of the Baxter International facility.

According to the Department of Health, South Dakota healthcare facilities are implementing strategies to conserve IV fluids and prevent shortages. These strategies include using different delivery methods for medications as appropriate, focusing on good oral hydration and limiting waste.

David Basel, doctor of pediatrics and internal medicine at Avera McKennan Hospital & University Health Center in Sioux Falls, said that while they have conservation strategies in place, they have been successful in not having much of an affect on patient care.

DavidBasel.png

David Basel, doctor of pediatrics and internal medicine at Avera McKennan Hospital & University Health Center in Sioux Falls, South Dakota.

Contributed / Avera

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“They may get a few more requests to orally hydrate before or if they come in with vomiting and diarrhea, they may see that we work a little bit harder to get them to drink in the emergency room, rather than just popping them on the fluids,” Basel said.

Although Basel said their efforts to lower their use has caused an increase in workflow, it’s still business as usual from a patient perspective.

“We’ve been really very effective in dropping down our utilization,” Basel said. “Right now we’re in a reasonable place where we’re kind of matching and not having to cancel procedures or anything like that.”

In a statement, Sanford Health said they are not seeing any significant changes due to the shortage when providing care for their patients.

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“Sanford Health is not currently experiencing any significant shortage of IV fluids in our hospitals and clinics. We continue to monitor supply and have initiated conservation efforts to support those that are experiencing shortages. At this point we are not postponing any surgeries, including elective surgeries, due to shortages in IV fluids.”

According to an Oct. 24 update in a press release, barring any unanticipated developments, Baxter anticipates restarting IV solution manufacturing within the next week.





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South Dakota

Kraft ‘can’t say enough good things about the place I came from’ on NFL Network

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Kraft ‘can’t say enough good things about the place I came from’ on NFL Network


  • Timber Lake native Tucker Kraft is tearing it up in the NFL but he hasn’t forgotten where he comes from. He talked about Timber Lake live on the NFL Network. Photo courtesy of Green Bay Packers

    Timber Lake native Tucker Kraft is tearing it up in the NFL but he hasn’t forgotten where he comes from. He talked about Timber Lake live on the NFL Network. Photo courtesy of Green Bay Packers

Tucker Kraft gave his hometown of Timber Lake, South Dakota, a shoutout on national television Friday.The Timber Lake High School graduate and Green Bay Packer tight end made an appearance on NFL Network’s Good Morning Football. The second-year tight end fielded a number of questions during the 11-minute interview, including growing up in tiny Timber Lake (population: 500).“The population is 500…



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Western South Dakota Community Action saves money, lives with home weatherization

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Western South Dakota Community Action saves money, lives with home weatherization


RAPID CITY, S.D. (KOTA) – Western South Dakota Community Action welcomed the community to view demonstrations of their weatherization processes to celebrate the 48 anniversary of weatherization programs with the Department of Energy on Wednesday.

Demonstrations included how carbon monoxide moves through a house, insulation blowing and how to prevent catastrophic events like fire in homes.

WSDCA has many programs for those working their way out of poverty, the weatherization of homes is just one. Auditors will check doors, windows, insulation, HVAC systems and more. After the audit is done, auditors put all the information from the audit into a computer software system created by the Department of Energy to find the most cost-effective way to improve the home if necessary. They will finish with installing the material and final inspection.

The weatherization is not just to save money, but also to keep people healthy.

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“Low-income people survive by making things happen, and sometimes that’s not up to code. In other words, they make themselves in dangerous situations. As part of the final inspection is making sure everything is operating the way it’s supposed to be as far as HVAC goes and making sure no carbon monoxide is going to happen in that home,” William Thompson, an energy auditor with Western South Dakota Community Action, said.

Thompson added saving energy is huge for people with low income, so the organization tries to save the homeowner at least 15 percent their first year after weatherization.

WSDCA’s operations manager, Laura Fletcher, said weatherization of homes doesn’t just benefit the current occupant but also the community.

“Rapid City has increasing aging housing stock and the more we can keep these older homes livable, the longer that those homes are available to live in,” Fletcher said.

Thompson said he knew of many people who had their lives saved by the weatherization work WSDCA provides.

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“It‘s one of the most gratifying things you can do, especially when you find life safety issues, and you actually save peoples’ lives. Personally, I know of at least five to 10 people that we’ve actually saved their lives. They medically had carbon monoxide poisoning and by our process we ended up making their homes safe after that. It’s a very gratifying job,” Thompson said.

Fletcher is hoping to put on another day of demonstrations for the 60 anniversary of Western South Dakota Community Action.

For more information about Western South Dakota Community Action and their programs like weatherization, visit WSDCA’s website.

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