MINNEAPOLIS (FOX 9) – Residents at a Minneapolis apartment complex are fed up after dealing with heat issues since November.

Living in the cold

What they’re saying:

Residents say their calls to the management company have gone unanswered. They left notes in the hall at the Brentwood Apartments on Grant Street that said, “no heat no water for 5 days.”

Some are even asking for a rent reduction due to the issue. 

“Look at this y’all, it’s so damn cold in my apartment building inside that I can see my breath,” said one resident.

Coping in a cold apartment

Residents say when the heat is out they have to bundle up at home.

“Thermal, like, long sleeves, long underwear, one layer of sweatpants, sweatshirt, hat,” said Kassie Nisbet.

“Our heat went out one time in November, and since then, we’ve had inconsistent heat issues,” said Jack Luedtke.

Inside Brentwood Apartments

Luedtke showed FOX 9 inside his apartment. He says the pipes froze at the beginning of January because the heat was out for six days.

“We won’t have any heat for multiple days before maintenance comes to fix the issue, allegedly, and then the issue returns in a couple of days,” said Luedtke.

On Thursday, he had warm running water in his bathroom. However, Luedtke says that wasn’t the case recently. 

“We didn’t have hot water for five days. Had to drive to my sisters to take a shower,” said Luedtke.

He says during that time, temperatures outside dropped below zero. Luedtke says it wasn’t the first time the heat went out at his apartment. 

“Last Friday, they finally sent out space heaters to us, which are not enough to heat our apartments,” said Luedtke.

Reaching out to management

Before FOX 9 went to the Brentwood Apartments Thursday afternoon, we called the property manager, who told us the heat was on and there were no issues. While we were there, a maintenance man showed up to make repairs.

FOX 9 reached out to Quadrel Realty Group and haven’t heard back. 

Thursday night, residents are saying they are without heat, again.