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Skip-the-Line program at Illinois DMVs improves customer service, report finds

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Skip-the-Line program at Illinois DMVs improves customer service, report finds


ILLINOIS (WIFR) – New data from the Illinois Secretary of State’s Office shows the Skip-the-Line program reduces wait times and improves customer service at the DMV.

The Skip-the-Line program was launched in Sept. 2023, creating an appointment-only system at 44 of the busiest DMVs in Illinois. Data shows that 2.2 million people have made appointments since then.

Monthly transactions online increased by 20% for a total of 4.8 million on the Secretary of State’s website in the past year, according to the report.

The Help Line assisting with scheduling and questions took 1.1 million calls, and the average customer wait time decreased from 2 minutes and 22 seconds to 50 seconds, the data shows.

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Text message notifications were also implemented to remind customers of their upcoming appointments and allow them to cancel, decreasing the amount of no-shows.

Seniors that may struggle with making an appointment online can now go to a “senior only” walk-in center located in Bridgeview, Calumet Township, Evanston and Westchester. The report shows that 80,000 people have used the walk-in centers so far.

The Secretary of State’s Office says they are continuing to seek out opportunities to make DMV facilities more accessible. They recently announced that the facilities will be opening half an hour earlier because of data showing customer demand is higher during the first morning hour.

For more information or to make an appointment at the DMV, visit the Secretary of State’s website.

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Woman found dead near Schamburg, Illinois shopping center, man in custody

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Woman found dead near Schamburg, Illinois shopping center, man in custody



A woman was found dead near a shopping center in Schaumburg, Illinois early Tuesday, and a man was taken into police custody.

Around 5:25 a.m., Schaumburg police were called to the 100 block of South Roselle Road. They found a woman dead at the scene.

Police said a man was taken into custody at the scene.

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The investigation so far indicates that the incident was domestic, and the man and woman knew each other.

Police said the incident was isolated and there was no threat to the public. But there was a large police presence at the scene, and alternate routes were advised.



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Illinois officials investigating death connected to Rock Co. homicide

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Illinois officials investigating death connected to Rock Co. homicide


PRINCETON, Ill. (WMTV) – The Illinois State Patrol is investigating a death after officials found a suspect’s vehicle wanted in connection to a Wisconsin homicide, Illinois State Police reported.

Just before 10 p.m. on December 10, ISP troopers and several other agencies attempted to pull a vehicle over in Princeton, Illinois, that was wanted in a Rock County homicide.

Officials did not specify which Rock Co. case this incident is connected to.

Princeton is about an hour and 45 minutes away from Rock County, Wisconsin.

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After the driver did not pull over, police chased the vehicle into the Great Sauk Trail Rest Area on I-80 westbound.

When officers went up to the vehicle, authorities stated the driver was found dead with an apparent self-inflicted gunshot wound.

Authorities did not identify the driver.

ISP is working with the Bureau County State’s Attorney’s Office in this investigation.

Click here to download the WMTV15 News app or our WMTV15 First Alert weather app.

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Illinois Court of Claims goes digital with e-filing and remote hearings

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Illinois Court of Claims goes digital with e-filing and remote hearings


Illinois Secretary of State Alexi Giannoulias has announced a significant modernization initiative for the Illinois Court of Claims, introducing electronic filing options and remote hearings. This transition replaces the outdated paper-based system, which often delayed case processing and complicated access for claimants. “For too long, the state’s Court of Claims has been forced to rely on outdated, paper-driven processes that made filing a claim slower and more complicated,” Giannoulias said. “By making this a fully digital process, we’re making government more accessible, more transparent and more efficient for the people it serves.”

Starting today, all filings with the Court of Claims will be submitted through a new online e-filing portal. Users can create an account, follow step-by-step instructions, and submit their claims directly through the system. Training videos will be available to assist first-time users. The digital platform allows Illinoisans to manage their claims conveniently, track updates instantly, and receive real-time notifications as their case progresses. It also eliminates the need for mailing multiple paper copies and reduces administrative processing times.

The modernization initiative aligns with broader technology upgrades across the Secretary of State’s office and the Illinois court system. Enabled by HB 1576, sponsored by State Rep. Terra Costa Howard and State Sen. Michael Halpin, the measure authorizes remote hearings and allows the public to file claims, submit evidence, and pay fees online. The Illinois Court of Claims serves as the venue for individuals seeking financial compensation from the state in cases involving state responsibility, including injuries, property damage, and wrongful imprisonment. Improving access and efficiency is crucial for Illinoisans navigating these complex circumstances. Claimants with questions can contact the Court of Claims Clerk’s Office at ClerkofCoC@ilsos.gov or (217) 782-7101.



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