An Australian passenger on a Jetstar flight to Thailand has been left humiliated after she was pressured to crawl off the aircraft, claiming workers would not get her a wheelchair except she paid further.
Natalie Curtis, from Queensland, stated she was supplied a particular wheelchair that matches in aircraft aisles when boarding her flight from Singapore to Bangkok.
However when Ms Curtis landed in Bangkok and required the identical service, she claims she was informed she would want to pay if she wished to be wheeled off the aircraft.
Ms Curtis was together with her good friend Natasha Elford, who stated she was unable to hold her as she had an injured knee, with footage displaying her having to crawl her means off the aircraft.
‘I did not actually realize it (being charged for the wheelchair) and I used to be like, ‘No, I am not paying to have the ability to get off this aircraft’,’ Ms Curtis informed Dawn on Monday.
‘It was extraordinarily humiliating.’
Ms Curtis has been in a wheelchair since highschool and stated she had ‘by no means felt so degraded in her life’.
Ms Curtis was pressured to crawl down the aisle to the aircraft’s exit after a ‘language barrier’ resulted in her not being supplied a complimentary wheelchair (pictured)
She vented on-line after calling Jetstar and being informed somebody would name her again in per week
Ms Elford stated she was shocked by the ordeal and felt mortified for her good friend.
‘I could not bodily carry her so I felt actually hopeless and I could not imagine this was actually taking place.’ Ms Elford stated.
The pair stated they tried to search out out if a complimentary wheelchair may very well be fast-tracked to them however claimed the flight workers ‘stood round and watched and did not actually do something’.
The airline supplied Ms Curtis a full refund, further compensation and apologised for her expertise.
‘We unreservedly apologise to Ms Curtis for her current expertise whereas travelling with us,’ they stated.
‘We’re dedicated to offering a secure and cozy journey expertise for all our prospects, together with these requiring particular help.’
Ms Curtis (pictured) from Queensland has been in a wheelchair since highschool and stated she had by no means been extra embarrassed than the expertise with Jetstar
The airline additionally stated it was not their coverage to cost for utilizing a wheelchair to board or disembark from their planes.
Jetstar was investigating the incident as a ‘matter of urgency’ and stated preliminary inquiries indicated her particular requirement for a wheelchair upon touchdown was not requested of their system.
The airline stated the usual complimentary wheelchair was being organized ‘ad-hoc’ on touchdown however there was a big delay.
Ms Curtis and Ms Elford are talking up to make sure their expertise doesn’t occur to anybody else.
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