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How AI will change the ways financial advisers manage your money

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How AI will change the ways financial advisers manage your money

Innovation in financial advice is sometimes met with this feeling of existential anxiety from financial advisers who worry that new technology will negatively affect their jobs — or at the very least, reduce their value. We’ve experienced this hype cycle repeatedly in financial advice, as fledgling technologies tend to create anxiety for advisers by automating or modifying legacy processes and services they historically managed.

While the concerns around job security are understandable, advisers can’t let that unease cloud the good that technology has brought to the advice industry — especially the ways it’s enhanced how advisers serve their clients. Technology has helped lower advisers’ costs and overhead by delivering efficiencies, including streamlining client onboarding and portfolio construction. And it has fundamentally improved their ability to deliver a more personalized experience for clients — cementing the durable value of coaching and guidance from human advisers. 

Fast forward to today, and the technology driving headlines is generative AI. This rapidly evolving technology has the promise and potential to change the ways we interact with nearly everything, including financial advice. As GenAI becomes prevalent in technology solutions across the industry, advisers would be well-served to consider its meaningful benefits and the accompanying risks, instead of viewing it as a fad or threat.  

Evaluating GenAI’s potential for advisers

There are many ways GenAI can provide value, but for advisers, most notable are the ways in which the technology can help streamline and augment administrative tasks. Here are three time-scaling benefits GenAI can provide advisers so they can prioritize more valuable tasks to help their clients reach their goals:

1. Content generation: GenAI can lend a hand with content generation for the routine communications that advisers often spend their time agonizing over — helping deliver personalized communications like standard client check-ins, meeting reminders and market updates.

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2. Knowledge management: Another of GenAI’s core use cases for advisers is in synthesizing and distilling a lot of information quickly. For example, GenAI can summarize comparisons between products, helping advisers make educated decisions more quickly for their clients. And rather than spending hours parsing through projections, lengthy annual reports and commentary to understand the latest market conditions or outlook, advisers can use GenAI to immediately summarize key takeaways and translate those insights into value for clients. GenAI can even help to distill prior client correspondence into more easily digestible notes and prompts as advisers prepare for upcoming meetings.   

3. Code generation: Just as GenAI can help develop and draft routine content, it can also generate web-page coding, helping advisers upload content on their websites for clients more quickly. And for larger advisory firms, GenAI-assisted code generation can help advisers and their software developers expedite custom technology solutions that assist with client onboarding and back-office tasks like data analysis, trading and operations. It can also support their ability to more seamlessly integrate internal systems for CRM, trading and portfolio management. 

Evolving technology has its risks

GenAI carries several risks if left unchecked, further reinforcing the importance of having a human adviser in the loop. While the time-scaling benefits of GenAI are attractive, advisers must have a framework in place to address risks, both to protect their practice and to safeguard private client information. 

One risk, for example, is jumping into a GenAI-focused partnership without conducting sufficient due diligence. We’ve witnessed explosive growth in GenAI technology, and new tools and platforms are popping up every day that may, at face value, seem like a good fit. It’s critical that advisers develop guidelines to vet potential partners and their technology, focusing on expertise, experience, client set and information-security measures. 

Another important risk advisers will need to guard against is any lack of awareness around the parameters of the GenAI platform they’re operating in. GenAI technology can be private, but some platforms are open to the public — like ChatGPT, for example — and advisers should consider oversight measures to ensure no confidential, proprietary or client information is shared. 

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Lastly, advisers should develop processes to spot risks related to hallucinations and biases. Hallucinations can occur when AI is prompted to provide a response to a question it hasn’t been trained to answer. Instead of not answering the question, AI can hallucinate and provide an incorrect response that sounds convincing. Additionally, GenAI tools can also suffer from racial and gender biases. For example, GenAI could recommend a lower investment-risk tolerance for women regardless of their actual appetite for risk. It is crucial that advisers understand the source data behind the AI they’re using, and have plans in place to check against unexpected hallucinations and biases that may perpetuate prejudices or stereotypes.  

With GenAI, advisers can more effectively manage their time — their most scarce and valuable asset — and devote more energy to creating personalized experiences and building deeper relationships with clients. Vanguard research shows that relationship-oriented services are a key differentiator in delivering value for clients, and that value increases as advisers establish emotional trust. Advisers who welcome technology and incorporate it judiciously have the potential to deliver better results for clients. 

Lauren Wilkinson is a principal at Vanguard and chief information officer for the firm’s Financial Advisor Services (FAS) division.

More: Saving too little? Spending too much? How to know if your money worries are rational (or not).

Also read: A rude awakening: Lack of financial literacy hurts the young. What about older people?

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Hong Kong reasserts role as safe haven in global finance amid Iran conflict

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Hong Kong reasserts role as safe haven in global finance amid Iran conflict
The US-Israeli war on Iran has unleashed sharp swings across global energy and financial markets, fuelling demand for safe-haven assets, with Hong Kong emerging as a potential beneficiary across gold, property and capital markets. In the third of a three-part series, we look at Hong Kong’s position as a stable base where demand for property has held firm despite the global turmoil.

The seven-week military conflict in the Middle East will redefine Hong Kong’s role as a global financial centre, positioning the city as a safe harbour for capital and investments.

Anecdotal evidence suggested that more banks had turned to Hong Kong to protect their businesses and committed themselves to expanding their presence in the city. At the same time, inquiries about adding allocations of mainland Chinese assets among global investors had recently increased, potentially enlarging the customer base for the city’s asset-management industry and family offices and driving demand for offshore yuan-linked financial products.

For years, Hong Kong’s status as a financial centre in the Asia-Pacific region has been challenged by Dubai, which has risen to prominence as a gateway linking Asia and Europe in capital flows, transport and logistics. With the war destabilising the Middle East – at one point forcing the closure of the Dubai International Airport and sending stocks in the Gulf region plunging – Hong Kong has re-emerged due to its geographical location, a pegged exchange rate, free capital flows and support from China’s economic strength.

“In that context, China and Hong Kong are attracting renewed attention,” said Gary Dugan, CEO of The Global CIO Office in Dubai, which advises family offices and ultra-high-net-worth individuals globally. “There is growing interest among some clients in increasing exposure to China and Hong Kong. It is less a simple flight to safety and more a reassessment of where investors see relative value, policy consistency and long-term strategic opportunity.”

Dubai now relies on trade, tourism and finance as the pillars of its economy, reflecting the success of its four-decade diversification away from oil for sustained growth. The United Arab Emirates city is home to Jebel Ali Free Zone, the biggest free-trade zone in the Middle East, and the second-largest stock market in the region, with combined market values of US$1.01 trillion. The city, also a global hub for gold trading, has a population of 4 million, about 80 per cent of which are foreign expatriates. Dubai’s economy grew by 4.7 per cent in the January-to-September period last year.

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Budget crisis is top concern for MPS leader Cassellius | Opinion

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Budget crisis is top concern for MPS leader Cassellius | Opinion


Before seeking a new referendum MPS needs to rebuild trust in the community through completing state audits, putting in place controls to prevent overspending and routine reports to the public.

For MPS Superintendent Brenda Cassellius, who just wrapped up her first year leading Milwaukee’s public school system, her tenure has been punctuated by some very big numbers.

The first is $252 million. That is the amount of new spending voters narrowly approved in an April 2024 referendum to support operations in Wisconsin’s largest school district. Just months later, MPS was rocked by revelations the district was months behind in filing key financial reports to the state, which led to former Superintendent Keith Posley’s resignation.

The second is $1 billion. MPS faces a deferred maintenance backlog exceeding $1 billion. The district’s enrollment has declined 30% over the last 30 years, leaving many schools at less than 50% full. That, in part, is driving a plan to close some schools and to improve others to help lower costs.

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The final is $46 million, the deficit MPS was running for the 2024-25 school year, an unexpected shortfall which has led to hundreds of staff layoffs.

Getting the district’s accounting, budgeting and financial reporting back on track has dominated Cassellius’s first year at MPS. In an April 15 interview with the Journal Sentinel’s editorial board, she talked in detail about the challenges putting that into order and progress she sees in restoring transparency into its operations.

State funding and aging buildings create budget nightmares

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Cassellius says state needs to keep up its share of school funding

In an interview with the Journal Sentinel editorial board, MPS leader Brenda Cassellius says budgets and buildings are her two top worries.

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Cassellius said the on-going budget crisis is her top concern. She said the state’s failure to live up to its share of funding is exacerbating MPS’ budget woes. A group of school districts, teachers and parents filed suit against the state Legislature and its Joint Finance Committee claiming the current state funding system is unconstitutional and prevents schools from meeting students’ educational needs.

Funding for special education is especially critical. About 20% of MPS students have disabilities, almost twice the share of the city’s charter schools, and the average of 14% across Wisconsin.

“What’s keeping me up now, you know, is really just the budget crisis we’re in, with not only this year but multiple years going out without additional state aid, we’ve been not getting funding for what our needs are for our students, and particularly our students with special needs,” she said.

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Although the state budget increased special education funding to a 42% reimbursement rate, the actual rate has been about 35%. Another component to the budget headache is the age of MPS buildings. The average age is 85 years-old compared to 45 across the nation.

“We have just kicked this can down the curb or kicked it down the street or whatever you call it for too long. And it’s time that we really take on a serious conversation about the conditions of the learning environments in which we send our children,” she said. “Particularly in Milwaukee Public Schools, we serve the most vulnerable children. Children who have language barriers, children who have disabilities, children in high-concentrated poverty.”

What needs to happen before MPS seeks another referendum

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Voters need to be comfortable MPS has made tough budget decisions

In an interview with Journal Sentinel editorial board, Brenda Cassellius said voters will need to see budget improvements before seeking more spending

Cassellius said MPS will definitely need to go back to voters for a new referendum in the future. In addition to the 2024 measure, voters approved an $87 million plan in 2020.

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Before doing that, she said the district first needs to rebuild trust in the community through completing required state audits, putting into place controls to prevent overspending and routine reports to the school board and public about finances.

“I don’t think that the voters are going to want us to bring something forward until they feel comfortable that we have done the cleanup that is necessary,” she said. “And we’ve built the trust that we have the sufficient controls in place.”

In the interim, she’s hoping the state will meet its constitutional responsibility to adequately fund public schools.

“What the public expects is you know where the money is, you’re spending it as close as you can to children, you’re getting good on the promise around art, music, and PE, and the things the public said they wanted to fund,” Cassellius said. “And they want their kids to have so that they have a quality education and an excellent education in Milwaukee Public Schools, and that they had the right amount of staff that they actually need. In the school to be safe and to run a good operation.”

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Rebuilding finance staff in wake of $46 million in overspending

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MPS is rebuilding school finance staff in wake of reporting lapses

In an interview with the Journal Sentinel editorial board April 15, MPS superintendent discusses accountability for district’s financial problems.

The $46 million budget shortfall from the 2024-25 school year started coming into view last fall and was confirmed in mid-January. Cassellius noted that in addition to hiring a new superintendent, MPS also parted ways with its comptroller and CFO.

“We are really rebuilding the personnel and staff of the finance department. That is what’s critical, is having the right people in the right seats doing the work,” she said. “Also critical is making sure that you have the right controls in place. The audit findings found that we did not have proper controls in place and now we have those proper controls in place and when we find things we put new SOPs in place and that is what any business does.”

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Identifying that shortfall, though painful, was the result of better accounting.

“Being three years behind in auditing means that you don’t have full sight on your actual revenues and expenditures. And so we have now full sight of our revenues and our expenditures and that’s why we were able to see this new deficit of $46 million,” she said. “And we still continue to work with DPI on those processes to make sure that every month we’re doing monthly to actuals and doing those accounting, reporting that to the board. In a way that is consumable to the public that they can understand.”

Jim Fitzhenry is the Ideas Lab Editor/Director of Community Engagement for the Milwaukee Journal Sentinel. Reach him at jfitzhen@gannett.com or 920-993-7154.

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Psychological shift unfolds in soft Aussie housing market: ‘Vendors feel pressure’

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Psychological shift unfolds in soft Aussie housing market: ‘Vendors feel pressure’
Is it becoming a buyers market? (Source: Getty)

Property markets move in cycles, and with interest rates rising and other pressures like high fuel costs, some markets are clearly slowing down. Many first-home buyers who have only ever seen markets going up are conditioned to think that when purchasing, competition is always intense and decisions need to be made quickly.

In those times, buyers often feel they need to act fast, stretch their budget and secure a property at almost any cost. But things have definitely changed.

In a softer market, the dynamic shifts. Properties take longer to sell, competition thins, and it’s the vendors who begin to feel pressure.

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For buyers who understand how to navigate that change, the balance of power quickly moves in their favour. The opportunity is not simply to buy at a lower price. It is to negotiate from a position of strength.

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If that’s you right now, these are the key skills first-home buyers need to take advantage of in softer market conditions.

The most important shift in a soft market is psychological. In a rising market, buyers often feel like they are competing for limited opportunities. In a softer market, the opposite is true. There are more properties available, fewer active buyers and less urgency overall. This gives buyers options.

When buyers understand that they are not competing with multiple parties on every property, their decision-making improves. They are more willing to walk away, compare opportunities and avoid overpaying. Negotiation strength comes from not needing to transact immediately. When that pressure is removed, buyers are able to engage more strategically.

One of the most common mistakes first-home buyers make is continuing to apply strategies that only work in rising markets. Auction urgency is a clear example. In strong markets, auctions often attract multiple bidders and create competitive tension. In softer conditions, properties are more likely to pass in, shifting the process away from a public bidding environment into a private negotiation.

This is where leverage increases.

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Private negotiations allow buyers to introduce conditions that protect their position. These may include finance clauses, longer settlement periods or price adjustments based on due diligence. Opportunities that are rarely available in competitive markets become standard in softer ones.

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