Connect with us

Finance

For financial institutions, generative AI integration starts now

Published

on

For financial institutions, generative AI integration starts now

As published in BankingExchange.com

Today, banks of all sizes have access to a considerable amount of customer data that’s processed and stored on a daily basis, from credit history to buying activity. While industry innovators have always used this data to optimize services and enhance customer experiences, the emerging technology landscape presents new opportunities to take these data resources to new heights, particularly in the realm of generative AI (GenAI). 

Today, more than 50% of tech leaders within the financial services industry are interested in exploring AI applications, signaling a trend of increased adoption of this technology. Although many use cases may focus on customer experience applications, operational improvement is also an area of high value. In this environment, bank risk and compliance professionals have a unique opportunity to incorporate meaningful, measured GenAI capabilities into their workflows to help them manage risk, maintain compliance, and safely grow their business. 

Increasing GenAI use cases

Every risk or compliance professional can relate to poring over hundreds of pages of regulatory documents to not only identify new laws and regulatory obligations to which they are subject, but to help provide insights on how those developments impact their front-line business partners and broader business operations. 

As large language models (LLMs) continue to advance, GenAI is emerging as a key tool in helping bank compliance professionals stay more current on the regulatory landscape, and ultimately optimize their risk and compliance programs. This capability stems from GenAI’s power to generate profound insights from new information and even recommend next steps based on historical actions. With nearly 70% of financial leaders denoting technology investment as a crucial step towards managing new regulatory developments, GenAI provides an immediate use case in helping professionals not only identify business obligations from new or existing regulations, but to communicate the impact of changes to frontline business leaders. 

Advertisement

Across industries, staffing shortages force companies to “do more with less,” leveraging their limited resources for maximum efficiency. Financial institutions are certainly not excluded from this struggle, and resource constraints may be even more pressing as some of the largest banks strive to process millions of transactions each day. GenAI’s power to process information and aid decision-making presents an immediate opportunity to automate many of the manual tasks comprising employee workloads. From helping evaluate the impact of a new regulation on risk ratings to identifying vulnerabilities and suggesting controls to safeguard banking operations, GenAI, if successfully implemented, can augment human decision-making, allowing employees to deliver higher-value work.  

Lastly, GenAI may complement human insights when challenges abound. While the human brain is excellent at reacting to immediate information and making decisions, GenAI can take a bird’s-eye view of an entire information landscape to surface insights hidden to the naked eye. This capability is useful for pairing customer caches with historical trend data to inform risk assessments or flag anomalous transactions indicative of potential fraud. 

Say hello to the AI steward

GenAI’s potential to help compliance professions see around blind spots and better anticipate and avoid risk is promising.  However, after the initial enthusiasm subsides, a daunting implementation journey remains, with no clear path to integration. At this stage, many chief compliance officers may become anxious about navigating GenAI integration complexities, but therein lies a silver lining: one needn’t embark on this journey alone. 

This exploratory phase represents the best time for chief compliance and risk officers to assemble a team of “AI stewards.” These professionals, drawn from all areas of the business, will be instrumental in crafting a GenAI implementation strategy and providing insight into which business processes would benefit from GenAI’s automative and predictive capabilities. This early stage is also an optimal time to involve legal, client relations, and even HR to better understand the ethical and legal considerations of both internal and external GenAI integration, especially as privacy and data stewardship come to the forefront. 

While tech and IT leaders may have the most hands-on role in a bank’s GenAI rollout, incorporating team members from across business functions is equally important— it may come as a surprise as to where your “AI allies” are hiding!

Advertisement

Assessing risks and devising best practices 

No technological integration is worth exposing a bank’s sensitive information to potential hackers or leaving data open to compromise, and GenAI integration is no exception. However, by employing the latest guidance, risk and compliance professionals can support a secure rollout. 

While federal guidance like last year’s landmark Executive Order on AI safety and security is a valuable starting point for general risk evaluation, the breakneck speed of AI innovation requires stakeholders to get ahead of federal regulation to remain competitive. 

State-level legislation coming out of Colorado and California may provide more comprehensive guidance, especially as these states deploy GenAI tools for public services. Across the pond, European regulations such as the AI Act are years ahead of early US frameworks and may serve as a helpful guide. 

It must be noted that big data resources—which make large banks especially excellent GenAI integration candidates—remain the central reason why careful guidance is needed: AI models can exert a significant impact on the millions of customers served by these institutions every day. For example, GenAI models trained on biased data sets are particularly problematic for financial institutions, as functions like credit scoring or underwriting can easily be influenced by underlying prejudices embedded in the model.

Moreover, as AI-generated content becomes even more conversational and widespread, the importance of early disclosure of how GenAI may influence their products and services is paramount. Risk and compliance professionals should consult their company’s legal team to ensure these disclosures are made at the earliest possible stage. 

Advertisement

Conclusion 

In this age of digital disruption, banks must move fast to keep up with evolving industry demands. Generative AI is quickly emerging as a strategic tool to carve out a competitive niche. With unique insight into a bank’s most resource-heavy functions, risk and compliance professionals have a valuable role in identifying the best areas for GenAI automation. 

Kris Stewart, JD, CRCM, is a senior director in the compliance product management team at Wolters Kluwer. Reach her at LinkedIn.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Finance

Departing inspector general targets Council Office of Financial Analysis

Published

on

Departing inspector general targets Council Office of Financial Analysis

The $537,000-a-year office created in 2014 to advise the City Council on financial issues and avoid a repeat of the parking meter fiasco has failed to deliver on that mission, the city’s chief watchdog said Tuesday.

Days before concluding her four-year term, Inspector General Deborah Witzburg said a shortage of both adequate staff and financial information closely held by the mayor’s office prevents the Council’s Office of Financial Analysis from helping the Council be the the “co-equal branch of government” it aspires to be.

In a budget rebellion not seen since “Council Wars” in the 1980s, a majority of alderpersons led by conservative and moderate Democrats rejected Mayor Brandon Johnson’s corporate head tax and approved an alternative budget, including several revenue-generating items the mayor’s office adamantly opposed.

But Witzburg said the renegades would have been in an even better position to challenge Johnson if only their financial analysis office had been “equipped and positioned to do what it’s supposed to do” — provide the Council with “objective, independent financial analysis.”

“We are entering new territory where the City Council is asserting new, independent authority over the budget process. It can’t do that in a meaningful way without its own access to financial analysis,” Witzburg told the Chicago Sun-Times.

Advertisement

Chicago Inspector General Deborah Witzburg’s latest report focuses on the Chicago City Council’s Office of Financial Analysis.

Jim Vondruska/Jim Vondruska/For the Sun-Times

But the Council’s financial analysis office, she added, “has never been equipped or positioned to do what it needs to do. It needs better and more independent access to data, and it needs enough staff to do its job. It has a small number of employees and comparatively limited access to data.”

Advertisement

The inspector general’s farewell audit examined the period from 2015 through 2023. During that time, the financial analysis office budget authorized “either three or four” full-time employees. It now has a staff of five .

Witzburg is recommending a staffing analysis to identify how many people the financial office really needs — and also recommending that the office “get data directly” from other city departments, “ rather than having it go through the mayor’s office.”

The audit further recommends that the office develop “better procedures to meet their reporting requirements” in a timely manner. As it stands now, reports are delivered “sometimes late, sometimes not at all,” the inspector general said.

“We find that those reports have been both not timely and not complete in terms of what they are required to report on and that those reports therefore have provided limited assistance to the City Council in its responsibility to make decisions about the city’s budget,” she said.

The Council Office of Financial Analysis responded to the audit by saying it hopes to add at least three full-time staffers in the short term and has made “some progress” over the last three years in improving their access to data, but not enough.

Advertisement

The office was created in 2014 to provide Council members with expert advice on fiscal issues.

For nearly two years the reform was stuck in the mud over whether former 46th Ward Ald. Helen Shiller had the independence and policy expertise to lead the office.

Shiller ultimately withdrew her name, but the office was a bust nevertheless. In an attempt to breathe new life into it, sponsors pushed through a series of changes.

Instead of allowing the Budget chair alone to request a financial analysis on a proposal impacting the city budget, any alderperson was allowed to make that request.

The office was further required to produce activity reports quarterly, not just annually.

Advertisement

Now former-Budget Chair Pat Dowell (3rd) then chose Kenneth Williams Sr., a former analyst for the office, as director and gave him the “autonomy” the ordinance demanded.

Two years ago, a bizarre standoff developed in the office.

Budget Committee Chair Jason Ervin (28th) was empowered to dump Williams after Williams refused to leave to make way for a director of Ervin’s own choosing.

The standoff began when Williams said he was summoned to Ervin’s office and told the newly appointed Budget chair was “going in a different direction, and I’m putting you on administrative leave” with pay.

“He took all my credentials and access away. I would love to come to work. I wasn’t allowed to come to work,” Williams said then.

Advertisement

Williams collected a paycheck for doing nothing while serving out the final days remainder of a four-year term.

Ervin’s resolution stated the director “may be removed at any time with or without cause by a two-thirds” vote or 34 alderpersons. He chose Janice Oda-Gray, who remains chief administrator.

Continue Reading

Finance

Reilly Barnes Returns to Little League® as Purchasing/Finance Assistant

Published

on

Reilly Barnes Returns to Little League® as Purchasing/Finance Assistant

Little League® International has announced that Reilly Barnes accepted a new role as Purchasing/Finance Assistant, effective April 6, 2026. Barnes transitions from a temporary Purchasing Assistant to this full-time position to assist in the year-round demands of purchasing for the organization, as well as the region and Little League Baseball and Softball World Series tournaments. 

“We are thrilled to welcome back Reilly to our team as a full-time Purchasing/Finance Assistant. Reilly’s prior experience, time management, and attention to detail make him an invaluable asset to the purchasing team,” said Nancy Grove, Little League Materials Management Director. “We look forward to the positive contributions he will have on our organization.” 

In this role, Barnes will be responsible for processing purchase requisitions, coordinating souvenir products, and tracking order fulfillment. He will also assist with evaluating suppliers, reviewing product quality, and negotiating contracts for effective operations.  

After most recently working as a Logistician Analyst at Precision Air in Charleston, South Carolina, Barnes, a Williamsport native, returns after honing his skills in the fast-paced environment. Prior to his time at Precision Air, Barnes served as a Procurement Specialist at The Medical University of South Carolina, where his expertise and knowledge were instrumental in supporting both education and healthcare needs.  

“I am thrilled to return to Little League in this full-time role,” said Barnes. “Coming back to my hometown and having the opportunity to work for an organization that has played such a special part of my upbringing means a lot. I can’t wait begin this new opportunity.” 

Advertisement

Barnes graduated from the University of Pittsburgh in 2022 with a B.A. in Supply Chain Management, Finance, and Business Analytics.  

Continue Reading

Finance

Why this sleepy Swiss town has become a ‘bolt-hole’ for the Gulf elite

Published

on

Why this sleepy Swiss town has become a ‘bolt-hole’ for the Gulf elite

As conflict continues to destabilise the Middle East, the Gulf States elite are seeking solace in European alternatives that offer comparable financial benefits with a far lower risk of war on the doorstep. One such destination is the small Swiss town of Zug, which is becoming a “bolt-hole” for Gulf-based wealth, said the Financial Times.

‘Swiss Monaco’

Continue Reading
Advertisement

Trending