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Commentary: As ‘The Pitt’ suffers a digital meltdown, a human with analog experience saves the day

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Commentary: As ‘The Pitt’ suffers a digital meltdown, a human with analog experience saves the day

This article contains spoilers for Season 2, Episode 9 of “The Pitt.”

Midway through Season 2, “The Pitt” has taken on the perils of the digital age and given me a reason to love the show as much as everyone else does.

Don’t get me wrong — I understand perfectly why so many people, including recent Emmy and Golden Globe voters, have lost their minds over the HBO Max medical drama: The propulsive day-in-the-life of a Pittsburgh ER conceit, the dazzling ensemble cast, the writers’ heroic attempts to showcase our perilously broken healthcare system, the healing power of empathy and, of course, the Noah Wyle-ness of it all. His brilliant and gentle-voiced Dr. Michael “Robby” Robinavitch is as aspirational a character on television as we’ve ever seen.

But having recently spent almost six hours passing out and vomiting from pain in the waiting room of my local ER (which was empty except for one other man), while being told there was nothing anyone could do until the next shift arrived, I confess I have watched “The Pitt” with a jaundiced eye. The regular crowd shots of the waiting room too often reduce the afflicted into a zombie-like horde bent on making life more difficult for our beloved medical staff.

Sure it’s tough to work in an ER when you are worried about your mother’s expectations, grieving your dead mentor, struggling with addiction or worrying about your sister, but no doubt many of those in the waiting room are experiencing similar issues while also in terrifying and hideous pain.

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I’m just saying.

In this second season, however, “The Pitt” gave me reason to cheer. It chronicles the day before Robby is set to leave on a three-month sabbatical, and in the early hours, we meet his temporary replacement, Dr. Baran Al-Hashimi (Sepideh Moafi). Having already attempted to force those suffering in waiting rooms to create their own “patient portals,” Dr. Al-Hashimi goes on to advocate for an AI-supported system to aid the doctors with pesky paper work.

Robby, of course, does not think any of this is a good idea and since he is always right (and no television writer is going to openly promote AI), her plan backfires almost immediately. First, with a medical notes transcription that gets Very Important words wrong and then after a complete digital blackout.

After a nearby hospital is hacked and ransomed, the higher-ups decide to defend its system by shutting it down, which means business must be conducted in the old-fashioned, paper-and-clipboards way.

The result is chaos, and a few too many jokes about young people not knowing how to work a fax machine or manage paper. Some of the more seasoned staff, including and especially the indefatigable charge nurse Dana Evans (Katherine LaNasa), remember the days before everyone carried an iPad well enough to keep things moving. Even so, Dana wisely calls upon the services of “retired” clerk Monica Peters (Rusty Schwimmer).

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When the computer system at the Pitt is shut down, Dana (Katherine LaNasa), center, calls in Monica (Rusty Schwimmer), far right, who arrives to help.

(Warrick Page / HBO Max)

“Laid off by the digital revolution, not retired,” Monica corrects her. “And how’s all this digital s— working out for you now?”

This is where I cheered. I love the digital world as much as the next person currently typing on a computer to file a story that I have discussed with my editors on Slack and that I will not see in hard copy until it appears in the physical paper. But like pretty much everyone, I have suffered all manner of digital breakdowns and mix-ups, not to mention the inevitably increased workload that comes with the perception that I can do the work of previous multitudes with a few additional strokes of a keypad.

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Except, of course, that’s a lie — a keypad is capable of nothing on its own. Neither are fingers, for that matter. They must be manipulated by someone whose brain has to figure out and execute whatever needs to be done. This requires an ability to navigate the ever-changing tech systems that store and distribute information (often in ways that are not at all intuitive) while also understanding the essentials of the actual work being done.

In “The Pitt,” that is the emergency medical treatment of human beings, which requires all manner of physical tasks. As this storyline makes clear, many of the medical staff do not quite understand how to order or handle these tasks without a screen to guide them.

Hence the need for Monica, representative of a large number of support workers who do understand because it was once their job to keep everything moving, to answer all manner of questions, prioritize what needs to be fast-tracked and make sure nothing falls through the cracks while also engaging with all and sundry on a human level.

The shutdown is obviously an attempt to underline the limits of AI but it also serves as a fine and necessary reminder of how readily we have surrendered people like Monica, with their knowledge and experience, to keyboards and touch pads (which, of course, don’t require salaries, benefits or lunch breaks).

But — and this is important — computers are tools not workers. Alas, that has not kept companies in virtually every industry from drastically cutting back on trained and experienced employees and handing large portions of their work (mental if not physical) to people, in this case doctors and nurses, who already have demanding jobs of their own.

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But hey, you get a company iPad!

A woman in blue scrubs stands in front of a white board looking at a woman in a mauve jacket holding a clipboard.

Nurse Dana (Katherine LaNasa), left, and Dr. Baran Al-Hashimi (Sepideh Moafi) have to resort to paper, clipboards and white boards to keep track of patients after the hospital’s systems are shut down.

(Warrick Page / HBO Max)

Often, including with those patient portals, what was once paid labor lands in the lap of the consumers, who in “The Pitt” are people sitting in an emergency room and likely not at the top of their game when it comes to filling out forms about their medical history or coming up with a unique password.

ER dramas, like the “The Pitt,” are inevitably fueled by the tension between the demands for speed and the need for humane care, something that is increasingly true, if not as intrinsically necessary, in all facets of our culture.

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With computers in our pockets, we now expect everything to be available instantly. But when something in our online experience goes wrong, we need an actual human to help us fix it. Unfortunately, as the overwhelmed staff of the Pitt discover, those people are increasingly difficult to find because they have been laid off — even nurse Dana can’t do everything!

Dr. Al-Hashimi, like many, believes that patient portals and AI-assisted medical notes will save time, allowing the doctors and nurses to spend more of that precious commodity with their patients. But, as Dr. Robby and Dana repeatedly argue, what they really need is more staff.

There’s no point in saving a few minutes at the admittance window, or on an app, if you are then going to have to spend hours waiting for or trying to find someone who can actually help you when you need it.

That is certainly true in the medical sector, where digital technology has done little to eradicate long wait times for medical appointments or in emergency rooms. Being treated in a hospital hallway by people who can barely stop to talk to you is not an uncommon occurrence for many Americans. The U.S. is facing a critical shortage in hospital staff, with the ranks of registered nurses and other medical personnel having plummeted post-pandemic, often due to burn out.

The amount of time the staff of “The Pitt” spend with each patient, while dramatically satisfying, is almost as aspirational as the wisdom and goodness of Dr. Robby.

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None of these problems is going to be solved by AI or any other “time-saving” device. We have not, as far as I know, figured out a way to extend an hour beyond 60 minutes or modified the human body so that it does not require seven to nine hours of sleep each night.

Medical institutions aside, I can’t think of any place I have visited lately that wouldn’t have benefited from more paid and experienced workers, especially those who know how to do things when computers glitch or fail.

The minute Monica sits down and starts barking orders in the ER, everyone feels much better. Here is someone who understands what needs to be done, why, and how to make it happen. Moreover, she has eyes, ears, hands and human experience enough to know that, in the end, people are less interested in saving time than getting the care they need.

In the ER and everywhere else.

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‘Project Hail Mary’ Review: Ryan Gosling and a Rock Make Sci-Fi Magic

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‘Project Hail Mary’ Review: Ryan Gosling and a Rock Make Sci-Fi Magic

In contrast to other sci-fi heroes, like Interstellar’s Cooper, who ventures into the unknown for the sake of humanity and discovery, knowing the sacrifice of giving up his family, Grace is externally a cynical coward. With no family to call his own, you’d think he’d have the will to go into space for the sake of the planet’s future. Nope, he’s got no courage because the man is a cowardly dog. However, Goddard’s script feels strikingly reflective of our moment. Grace has the tools to make a difference; the Earth flashbacks center on him working towards a solution to the antimatter issue, replete with occasionally confusing but never alienating dialogue. He initially lacks the conviction, embodying a cynicism and hopelessness that many people fall into today. 

The film threads this idea effectively through flashbacks that reveal his reluctance, giving the story a tragic undercurrent. Yet, it also makes his relationship with Rocky, the first living thing he truly learns to care for, ever more beautiful. 

When paired with Rocky, Gosling enters the rare “puppet scene partner” hall of fame alongside Michael Caine in The Muppet Christmas Carol, never letting the fact that he’s acting opposite a puppet disrupt the sincerity of his performance. His commitment to building a gradual, affectionate friendship with this animatronic creation feels completely natural, and the chemistry translates beautifully on screen. It stands as one of the stronger performances of his career.

Project Hail Mary is overly long, and while it can be deeply affecting, the film leans on a few emotional fake-outs that become repetitive in the latter half. By the third time it deploys the same sentimental beat, the effect begins to feel cloying, slightly dulling the powerful emotions it built earlier. The constant intercutting between past and present can also feel thematically uneven at times, occasionally undercutting the narrative momentum. At 2 hours and 36 minutes, the film feels like it’s stretching itself to meet a blockbuster runtime when a tighter cut might have served better.

FINAL STATEMENT

Project Hail Mary is a meticulously crafted, hopeful, and dazzling space epic that proves the most moving friendship in film this year might just be between Ryan Gosling and a rock.

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James Van Der Beek ‘became what we used to just call a good man,’ Joshua Jackson says

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James Van Der Beek ‘became what we used to just call a good man,’ Joshua Jackson says

Joshua Jackson says he knows he was “really just a footnote” in James Van Der Beek’s life, despite the “amazing” time they spent together as stars of the series “Dawson’s Creek.”

The star of “The Affair” is reflecting publicly for the first time about his former castmate, who died Feb. 11 at age 48 after a battle with colorectal cancer.

The time they shared on set was “formational” for them, Jackson said on “Today.” When the “Dawson’s Creek” pilot aired in January 1998, he was 19 and Van Der Beek was almost 21, playing characters who were 15.

“I know both of us look back on that time with great fondness, but I will also say that I know that I’m really just a footnote in what he actually accomplished in his life.”

Jackson spoke with great respect for his friend, who he said “became what we used to just call a good man, a man of the kind of belief, the kind of faith that allowed him to face the impossible with grace, an unbelievable partner and husband, just a real man who showed up for his family and a beautiful, kind, curious, interested, dedicated father.”

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On the one hand, the 47-year-old said, “that’s beautiful.” On the other, “The tragedy of that loss for his family is enormous.”

Since Jackson and Van Der Beek played Pacey Witter and Dawson Leery three decades ago, both men had kids of their own — a 5-year-old daughter for Jackson, born during the pandemic with ex-wife Jodie Turner-Smith, and six kids for Van Der Beek with second wife Kimberly Brook. The latter couple’s children — two boys and four girls, ranging in age from 4 to 15 — were what Van Der Beek said changed everything for him.

“Your life becomes shared, and your joys become shared joys in a really beautiful way that expands your level of circuitry out to other people instead of just keeping it all for your own gratification,” the actor told “Good Morning America” in May 2023. “And the lessons, they keep on coming. It’s the craziest, craziest thing I’ve ever done, and it’s the thing that’s made me happiest.”

Knowing his colleague’s love for his family, Jackson said on “Today” that “for me as a father now, I think the enormity of that tragedy hits me in a very different way than just as a colleague, so I think the processing [of Van Der Beek’s death] is ongoing.”

The “Little Fires Everywhere” actor was on the morning show Tuesday to bring attention to colorectal cancer screenings.

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Van Der Beek’s diagnosis, which went public in November 2024, was among the factors prompting Jackson to get involved with drugmaker AstraZeneca’s “Get Body Checked Against Cancer” campaign, which takes a lighter approach to a serious subject — cancer screening — through a partnership with Jackson, the National Hockey League and the Philadelphia Flyers’ furry orange mascot, Gritty.

“It is … true, the earlier you find something,” said “The Mighty Ducks” actor, “the better your possible outcomes are.”

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Dan Webster reviews “WTO/99”

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Dan Webster reviews “WTO/99”

DAN WEBSTER:

It may now seem like ancient history, especially to younger listeners, but it was only 26 years ago when the streets of Seattle were filled with protesters, police and—ultimately—scenes of what ended up looking like pure chaos.

It is those scenes—put together to form a portrait of what would become known as the “Battle of Seattle” —that documentary filmmaker Ian Bell captures in his powerful documentary feature WTO/99.

We’ve seen any number of documentaries over the decades that report on every kind of social and cultural event from rock concerts to war. And the majority of them follow a typical format: archival footage blended with interviews, both with participants and with experts who provide an informational, often intellectual, perspective.

WTO/99 is something different. Like The Perfect Neighbor, a 2026 Oscar-nominated documentary feature, Bell’s film consists of what could be called found footage. What he has done is amass a series of news reports and personal video recordings into an hour-and-42-minute collection of individual scenes, mostly focused on a several-block area of downtown Seattle.

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That is where a meeting of the WTO, the World Trade Organization, was set to be held between Nov. 30 and Dec. 3, 1999. Delegates from around the world planned to negotiate trade agreements (what else?) at the Washington State Convention and Trade Center.

Months before the meeting, however, a loose coalition of groups—including NGOs, labor unions, student organizations and various others—began their own series of meetings. Their objective was to form ways to protest not just the WTO but, to some of them, the whole idea of a world order they saw as a threat to the economic independence of individual countries.

Bell’s film doesn’t provide much context for all this. What we mostly see are individuals arguing their points of view as they prepare to stop the delegates from even entering the convention center. Meanwhile, Seattle authorities such as then-Mayor Paul Schell and then-Police Chief Norm Stamper—with brief appearances by Gov. Gary Locke and King County Executive Ron Sims—discuss counter measures, with Schell eventually imposing a curfew.

That decision comes, though, after what Bell’s film shows is a peaceful protest evolving into a street fight between people parading and chanting, others chained together and splinter groups intent on smashing the storefronts of businesses owned by what they see as corporate criminals. One intense scene involves a young woman begging those breaking windows to stop and asking them why they’re resorting to violence. In response a lone voice yells their reasoning: “Self-defense.”

Even more intense, though, are the actions of the Seattle police. We see officers using pepper spray, tear gas, flash grenades and other “non-lethal” means such as firing rubber pellets into the crowd. In one scene, a uniformed guy—not identified as a police officer but definitely part of the security crowd, which included National Guardsmen—is shown kicking a guy in the crotch.

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The media, too, can’t avoid criticism. Though we see broadcast reporters trying to capture what was happening—with some affected like everybody else by the tear gas that filled the streets like a winter fog—the reports they air seem sketchy, as if they’re doctors trying to diagnose a serious illness by focusing on individual cells. And the images they capture tend to highlight the violence over the well-meaning actions of the vast majority of protesters.

Reactions to what Bell has put on the screen are bound to vary, based on each viewer’s personal politics. Bell revels his own stance by choosing selectively from among thousands of hours of video coverage to form the narrative he feels best captures what happened those two decades-and-change ago.

If nothing else, WTO/99 does reveal a more comprehensive picture of what happened than we got at the time. And, too, it should prepare us for the future. The way this country is going, we’re bound to see a lot more of the same.

Call it the “Battle for America.”

For Spokane Public Radio, I’m Dan Webster.

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Movies 101 host Dan Webster is the senior film critic for Spokane Public Radio.

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