Business
Religious Leaders Experiment with A.I. in Sermons
To members of his synagogue, the voice that played over the speakers of Congregation Emanu El in Houston sounded just like Rabbi Josh Fixler’s.
In the same steady rhythm his congregation had grown used to, the voice delivered a sermon about what it meant to be a neighbor in the age of artificial intelligence. Then, Rabbi Fixler took to the bimah himself.
“The audio you heard a moment ago may have sounded like my words,” he said. “But they weren’t.”
The recording was created by what Rabbi Fixler called “Rabbi Bot,” an A.I. chatbot trained on his old sermons. The chatbot, created with the help of a data scientist, wrote the sermon, even delivering it in an A.I. version of his voice. During the rest of the service, Rabbi Fixler intermittently asked Rabbi Bot questions aloud, which it would promptly answer.
Rabbi Fixler is among a growing number of religious leaders experimenting with A.I. in their work, spurring an industry of faith-based tech companies that offer A.I. tools, from assistants that can do theological research to chatbots that can help write sermons.
For centuries, new technologies have changed the ways people worship, from the radio in the 1920s to television sets in the 1950s and the internet in the 1990s. Some proponents of A.I. in religious spaces have gone back even further, comparing A.I.’s potential — and fears of it — to the invention of the printing press in the 15th century.
Religious leaders have used A.I. to translate their livestreamed sermons into different languages in real time, blasting them out to international audiences. Others have compared chatbots trained on tens of thousands of pages of Scripture to a fleet of newly trained seminary students, able to pull excerpts about certain topics nearly instantaneously.
But the ethical questions around using generative A.I. for religious tasks have become more complicated as the technology has improved, religious leaders say. While most agree that using A.I. for tasks like research or marketing is acceptable, other uses for the technology, like sermon writing, are seen by some as a step too far.
Jay Cooper, a pastor in Austin, Texas, used OpenAI’s ChatGPT to generate an entire service for his church as an experiment in 2023. He marketed it using posters of robots, and the service drew in some curious new attendees — “gamer types,” Mr. Cooper said — who had never before been to his congregation.
The thematic prompt he gave ChatGPT to generate various parts of the service was: “How can we recognize truth in a world where A.I. blurs the truth?” ChatGPT came up with a welcome message, a sermon, a children’s program and even a four-verse song, which was the biggest hit of the bunch, Mr. Cooper said. The song went:
As algorithms spin webs of lies
We lift our gaze to the endless skies
Where Christ’s teachings illuminate our way
Dispelling falsehoods with the light of day
Mr. Cooper has not since used the technology to help write sermons, preferring to draw instead from his own experiences. But the presence of A.I. in faith-based spaces, he said, poses a larger question: Can God speak through A.I.?
“That’s a question a lot of Christians online do not like at all because it brings up some fear,” Mr. Cooper said. “It may be for good reason. But I think it’s a worthy question.”
The impact of A.I. on religion and ethics has been a touch point for Pope Francis on several occasions, though he has not directly addressed using A.I. to help write sermons.
Our humanity “enables us to look at things with God’s eyes, to see connections, situations, events and to uncover their real meaning,” the pope said in a message early last year. “Without this kind of wisdom, life becomes bland.”
He added, “Such wisdom cannot be sought from machines.”
Phil EuBank, a pastor at Menlo Church in Menlo Park, Calif., compared A.I. to a “bionic arm” that could supercharge his work. But when it comes to sermon writing, “there’s that Uncanny Valley territory,” he said, “where it may get you really close, but really close can be really weird.”
Rabbi Fixler agreed. He recalled being taken aback when Rabbi Bot asked him to include in his A.I. sermon, a one-time experiment, a line about itself.
“Just as the Torah instructs us to love our neighbors as ourselves,” Rabbi Bot said, “can we also extend this love and empathy to the A.I. entities we create?”
Rabbis have historically been early adopters of new technologies, especially for printed books in the 15th century. But the divinity of those books was in the spiritual relationship that their readers had with God, said Rabbi Oren Hayon, who is also a part of Congregation Emanu El.
To assist his research, Rabbi Hayon regularly uses a custom chatbot trained on 20 years of his own writings. But he has never used A.I. to write portions of sermons.
“Our job is not just to put pretty sentences together,” Rabbi Hayon said. “It’s to hopefully write something that’s lyrical and moving and articulate, but also responds to the uniquely human hungers and pains and losses that we’re aware of because we are in human communities with other people.” He added, “It can’t be automated.”
Kenny Jahng, a tech entrepreneur, believes that fears about ministers’ using generative A.I. are overblown, and that leaning into the technology may even be necessary to appeal to a new generation of young, tech-savvy churchgoers when church attendance across the country is in decline.
Mr. Jahng, the editor in chief of a faith- and tech-focused media company and founder of an A.I. education platform, has traveled the country in the last year to speak at conferences and promote faith-based A.I. products. He also runs a Facebook group for tech-curious church leaders with over 6,000 members.
“We are looking at data that the spiritually curious in Gen Alpha, Gen Z are much higher than boomers and Gen X-ers that have left the church since Covid,” Mr. Jahng said. “It’s this perfect storm.”
As of now, a majority of faith-based A.I. companies cater to Christians and Jews, but custom chatbots for Muslims and Buddhists exist as well.
Some churches have already started to subtly infuse their services and websites with A.I.
The chatbot on the website of the Father’s House, a church in Leesburg, Fla., for instance, appears to offer standard customer service. Among its recommended questions: “What time are your services?”
The next suggestion is more complex.
“Why are my prayers not answered?”
The chatbot was created by Pastors.ai, a start-up founded by Joe Suh, a tech entrepreneur and attendee of Mr. EuBank’s church in Silicon Valley.
After one of Mr. Suh’s longtime pastors left his church, he had the idea of uploading recordings of that pastor’s sermons to ChatGPT. Mr. Suh would then ask the chatbot intimate questions about his faith. He turned the concept into a business.
Mr. Suh’s chatbots are trained on archives of a church’s sermons and information from its website. But around 95 percent of the people who use the chatbots ask them questions about things like service times rather than probing deep into their spirituality, Mr. Suh said.
“I think that will eventually change, but for now, that concept might be a little bit ahead of its time,” he added.
Critics of A.I. use by religious leaders have pointed to the issue of hallucinations — times when chatbots make stuff up. While harmless in certain situations, faith-based A.I. tools that fabricate religious scripture present a serious problem. In Rabbi Bot’s sermon, for instance, the A.I. invented a quote from the Jewish philosopher Maimonides that would have passed as authentic to the casual listener.
For other religious leaders, the issue of A.I. is a simpler one: How can sermon writers hone their craft without doing it entirely themselves?
“I worry for pastors, in some ways, that it won’t help them stretch their sermon writing muscles, which is where I think so much of our great theology and great sermons come from, years and years of preaching,” said Thomas Costello, a pastor at New Hope Hawaii Kai in Honolulu.
On a recent afternoon at his synagogue, Rabbi Hayon recalled taking a picture of his bookshelf and asking his A.I. assistant which of the books he had not quoted in his recent sermons. Before A.I., he would have pulled down the titles themselves, taking the time to read through their indexes, carefully checking them against his own work.
“I was a little sad to miss that part of the process that is so fruitful and so joyful and rich and enlightening, that gives fuel to the life of the Spirit,” Rabbi Hayon said. “Using A.I. does get you to an answer quicker, but you’ve certainly lost something along the way.”
Business
Waymo is starting robotaxi service in San Diego
Waymo, the driverless taxi company that operates in more than 10 cities, will soon serve customers in San Diego.
The company has been testing its autonomous vehicles in San Diego with a safety driver behind the wheel since earlier this year. Rides without a human driver became available to employees Thursday and will open to members of the public later this year.
Waymo, which announced the expansion Wednesday, will also bring its taxis to Tampa, Las Vegas and Denver.
“If you’re in one of these four new cities, download the app to be notified when it’s time to ride,” the company said in a blog post.
Waymo has offered fully autonomous rides in San Francisco since 2022 and in Los Angeles since 2024.
It also serves customers in Nashville, Phoenix, Miami and other cities.
In May, Waymo launched a cheaper robotaxi dubbed the Ojai, which is better equipped for difficult driving conditions such as snowy roads.
The Ojai will supplement Waymo’s fleet of Jaguar I-Paces, the company said. In San Diego, services will be provided with the Ojai.
Waymo also announced Wednesday it’s beginning autonomous driving with a safety driver in its newest retrofitted vehicle, the Hyundai IONIQ 5.
“This phase allows us to validate our technology for fully autonomous operations as we work to bring riders even more ways to enjoy Waymo in the future,” the company said.
The company plans to eventually have tens of thousands of driverless taxis made per year, starting with the Ojai, then scaling using the IONIQ 5s.
The move into San Diego and three other cities widens the gap between Waymo and its competitors in the robotaxi race.
Elon Musk’s Tesla robotaxis and Amazon-owned Zoox are shuttling customers autonomously, but are nowhere near the scale at which Waymo operates.
Other companies are working on autonomous trucks and freight trains.
Waymo’s San Diego service area will include Pacific Beach, Normal Heights, La Playa and Southcrest, among other neighborhoods, the company said.
Business
California soccer fans sue StubHub after it fails to deliver expensive World Cup tickets
StubHub is getting a red card from some World Cup fans
Two World Cup customers are suing the New York-based ticket-selling company, alleging “false and misleading” advertising that left them without tickets or a refund for the World Cup games they paid to attend.
In federal court in New York last week, two Californians — Julia Reeker Moghal and Reuben Renteria — sued StubHub seeking monetary damages and a ban on the company selling World Cup tickets. The lawsuit aims to become a class action and comes after weeks of fierce criticism and complaints from customers regarding the company’s practices.
Throughout the World Cup, videos have emerged on Instagram and TikTok of StubHub customers describing their nightmare experiences with the ticket-selling platform.
Some said they had purchased tickets to World Cup games as early as November of last year, booked flights and hotels and arranged travel plans, then StubHub notified them days to weeks before the match of a refund for their tickets, which they never requested.
There were similar complaints about last-minute cancellations from people who bought Coachella tickets on StubHub.
In the lawsuit, Moghal said she had purchased three tickets for nearly $2,000 for the June 18 match between Switzerland and Bosnia-Herzegovina at SoFi Stadium in Inglewood, which were then canceled by StubHub. Moghal said she was contacted by StubHub and told her tickets would remain canceled, then was later told the tickets would be available one hour before the game.
When the match began, Moghal said she was at SoFi Stadium, but the tickets never came.
Renteria said he paid around $2,300 for the June 18 Mexico versus South Korea match in Guadalajara, Mexico, but they were canceled
“Devoted soccer fans have traveled from around the world to attend World Cup matches — and they reasonably relied on StubHub to provide the tickets they paid for as well as on StubHub’s warranty,” Blake Hunter Yagman, the attorney representing the two, said in a statement. “Instead of rewarding their business, StubHub sold them World Cup tickets that they either could not provide or on speculation, only to be stranded, in many cases, at the stadium gates without any recourse.”
According to StubHub’s website, its Fan Protect Guarantee states the platform will deliver valid tickets or refund in the event of a ticket issue, and that it will “go out of our way to find replacement tickets” of a comparable value. The lawsuit alleges the replacement tickets many fans were given by StubHub were worse than their original tickets.
FIFA, the World Cup organizer, states in its terms and conditions that the FIFA Marketplace, its own ticket-selling platform, is the only authorized platform for World Cup tickets, and that only tickets purchased through it are guaranteed by FIFA to be valid.
Despite the risk of purchasing through a third-party platform such as StubHub, many fans opted to do so to avoid the 30% FIFA resale tax, believing that the Fan Protect Guarantee would safeguard their order.
Since World Cup tickets began selling on FIFA Marketplace last September, fans have expressed disappointment in the expensive price tag. FIFA utilized a dynamic pricing system for the sale, and as sales phases progressed leading up to the games, the cost of tickets increased tremendously. In March, the extreme cost of tickets prompted 69 members of Congress to write a letter to FIFA urging them to lower their prices.
Tickets for the upcoming Friday match between Spain and Belgium in Los Angeles are selling on StubHub for over $1,300.
StubHub said in various statements to the news and in legal proceedings that ticket cancellations were a result of transfer problems and issues with FIFA’s ticketing infrastructure.
StubHub did not respond to requests for comment.
A FIFA spokesperson responded to this accusation in a statement, saying, “FIFA has no visibility over, or control of, secondary market ticket transactions carried out on third-party platforms. The transactions facilitated on these platforms occur entirely independently of FIFA’s official ticketing platform. With reference to the reliability of the services available to fans on FIFA’s official ticket platform, FIFA rejects any suggestion that the functional issues being experienced by users of third-party platforms with respect to FIFA World Cup 2026 tickets are the result of FIFA’s ticketing infrastructure.”
Business
Commentary: Trump wants to let companies make fewer disclosures, thus keeping investors in the dark
Trump’s SEC is considering eliminating the mandate for quarterly corporate financial reports, but even some big investors call it a lousy idea.
This being the “information age,” it would be understandable if investors sometimes feel inundated with too much information to wade through about the stocks in their mutual fund portfolios.
The Securities and Exchange Commission, bowing like a puppy to the urgings of President Trump, is considering exactly the wrong solution to this supposed burden. It’s proposing to allow public companies to give their investors less information, as though that’s a good thing.
On May 8, the SEC proposed rescinding its mandate that public companies report financial results on a quarterly schedule. Instead, it suggests, semiannual and annual reports should suffice.
This takes an already-unlevel playing field where Main Street investors are already disadvantaged, and makes it more unlevel.
— Dennis Kelleher, Better Markets
The SEC left its proposal open for public comment for 60 days, meaning the window closed Monday. By then, the agency had received more than 68,000 comments, according to a tracker posted online by accounting professor Tzachi Zach of Ohio State.
Almost 99.9% of the comments were negative. Several organizations of institutional investors and auditing professionals, as well as a tsunami of individual investors, expressed opposition.
A similar initiative the SEC aired in 2018, during Trump’s first term, received an overwhelmingly negative response and was eventually dropped.
The tide of opposition coming from individual investors shouldn’t be surprising. “Taking away basic quarterly information means investors are blind for six months at a time,” says Dennis Kelleher, co-founder and chief executive of the investor advocacy nonprofit Better Markets.
That’s especially true for small investors, though perhaps not so much for major institutions, insiders or deep-pocketed individuals. “If you’re a big dog, you’ll get the information anyway,” Kelleher told me. “And insiders, who are trading in their own stock all the time, will have the information. This takes an already-unlevel playing field where Main Street investors are already disadvantaged, and makes it more unlevel.”
Trump set off the latest initiative with a social media post on Sept. 15, advocating the move to a six-month reporting schedule. It read, in part, “This will save money, and allow managers to focus on properly running their companies. Did you ever hear the statement that, ‘China has a 50 to 100 year view on management of a company, whereas we run our companies on a quarterly basis???’ Not good!!!”
As was usual with Trump, his argument was a string of uninformed and irrelevant non sequiturs.
It’s doubtful that eliminating quarterly reports will save much, if any, money. Most 10-Qs are cookie cutter documents disclosing financial figures already embedded in corporate records.
The idea that managers would become empowered to “focus on properly running their companies” if only they were relieved of the burden of preparing a report every three months is just malarkey: Any CEOs who feel the impulse to drop everything and involve themselves in what is essentially an automated process can’t be very good at their jobs.
As for China’s “50 to 100 year view on management of a company,” what would that even mean, even if it were true? China doesn’t operate on a 50 to 100 year corporate horizon, but rather on a string of five-year plans. The most recent of these was adopted by the government in March, covers the period up to 2030, and is its 15th in a row.
Despite the flaws in Trump’s arguments, Trump’s SEC Chairman Paul Atkins, a former corporate lawyer and securities industry consultant, fell into line. Within a few days of Trump’s post, he showed up on CNBC to minimize the potential effect of the change. Private companies rely on semiannual reports, after all, he noted, although the idea of taking private companies as models for publicly traded corporations might not strike experienced investors as the wisest thing.
Atkins cited an enduring chestnut, for which there’s no evidence, that quarterly reporting is responsible for “short-term thinking” in corporate suites (though he admitted that his evidence was “anecdotal”). And he suggested that small investors have ample access to corporate information even without quarterly reports — why, he said, they can just tune in to CNBC!
“To propose change in what our rules are now would be a good way forward,” he said. “So I welcome the president’s putting this up for discussion.”
Something more insidious undergirds the SEC’s proposal than its immediate effect on corporate behavior. The agency rationalizes its proposal as seeking “a tradeoff between reducing regulatory burdens … and promoting efficient financial markets through timely disclosure.”
The problem here, Kelleher points out, is that “reducing regulatory burdens” isn’t part of the SEC’s mission in any way, shape or form. It’s a regulatory agency, and its mission since its founding in 1934 has been to protect investors, not to make things fluffier for stock issuers.
The history of financial disclosure in the U.S. shows a long-term trend favoring more disclosure, not less. In the 1880s, quarterly reporting by railroads and other transportation companies were common.
Early on, pressure for more frequent disclosure came not from government regulators, who barely existed before 1934, but from investors. The reporting of quarterly earnings, notes corporate finance expert Owen Lamont of Acadian Asset Management, was “a bottom-up historical phenomenon reflecting voluntary arrangements between firms and investors, not a top-down phenomenon imposed by law.”
By 1931, according to financial historians, 63% of New York Stock Exchange-listed firms were publishing their quarterly earnings. The Big Board mandated that frequency for most listed companies in 1939. The SEC mandated semiannual reports in 1955 and quarterly reports, as Atkins said, in 1970.
The evidence in favor of dropping the quarterly reports is uniformly thin. Some advocates cite a 2018 op-ed in the Wall Street Journal by JPMorgan Chase CEO Jamie Dimon and Warren Buffett that was headlined “Short-Termism Is Harming the Economy.”
Couple of points about this: First, the target of Dimon and Buffett wasn’t quarterly financial reporting, but quarterly earnings guidance — that is, the practice of some top executives who project their earnings into the future. (This guidance usually comes at the same time they issue their SEC disclosures.)
It’s guidance, they wrote, that is “a major driver” of short-termism in corporate behavior. That’s because management is giving itself a target it feels obligated to meet, even if factors outside its control interfere with the quest.
Furthermore, Dimon and Buffett wrote, “Our views on quarterly earnings forecasts should not be misconstrued as opposition to quarterly and annual reporting.” They called transparency about financial and operating results “an essential aspect of U.S. public markets … so that the public, including shareholders and other stakeholders, can reliably assess real progress.”
Individual investors may be unmoved by the SEC’s proposal because — let’s be candid — how many of them read quarterly earnings reports, anyway? But that’s unimportant, Kelleher says, because other market participants are reading them. “So that information is in the marketplace, and that’s what actually enables price discovery, so stock prices roughly reflect what’s going on at a company, most of the time.”
More to the point, the quarterly reports reflect the highest-quality, detailed information, the information the SEC requires executives to disclose on pain of facing a civil lawsuit from the agency or even criminal liability for faking data. “Main Street investors, whether they read quarterly reports or not, are the real beneficiaries,” Kelleher says.
That’s so. The bottom line is that quarterly financial reporting helps investors. It doesn’t promote short-term behavior and its costs, modest as they are, don’t outweigh its benefits.
Over the decades, scandal-ridden corporations have hidden fraudulent behavior in the interstices between mandated disclosures—think Enron, WorldCom and Tyco, among others. Why give any corporation, even an honest one, the opportunity to disclose less?
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