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Last orders: Britain's pubs struggle to survive in an atomized, remote-work world

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Last orders: Britain's pubs struggle to survive in an atomized, remote-work world

Over the bar of a 200-year-old pub in southeast London hangs a sign: “For the people of East Greenwich, by the people of East Greenwich.”

What might sound like a pithy slogan is in fact the truth. The Star of Greenwich, which almost closed for good last year, has been saved by the local community after three residents — all of whom hold down full-time jobs — came to the rescue of their “local.”

“Once these things go, they never come back,” says James Gadsby Peet, who banded together with two friends to take over running the pub. It’s not the drinks that matter here, he says, but preserving “a community space for people to come together.”

Directors and co-founders of the Star of Greenwich community pub are Lisa Donohoe, left, James Gadsby Peet and Kirsty Dunlop.

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(Joshua Bright / For The Times)

Had the trio not resolved to save the Star, it would have become one of the many taverns in the British capital that closed at a record pace last year. Hit by a stubborn cost-of-living crisis and post-pandemic economic woes, 383 London pubs called for last orders in the first six months of 2023, compared with 380 in all of 2022.

Earlier this month, four sister pubs in central London — including one believed to have been frequented by two of Jack the Ripper’s victims — were put up for sale, highlighting the struggles of an industry synonymous with British life.

The Star (formerly the Star and Garter, before the new team renamed it) has been serving up pints since the early 1800s, with the dark wooden beams inside believed to be from its original construction. But even its long history wasn’t enough to guarantee its future until the community rallied around it.

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Pubs across Britain, not just in London, are suffering a worse fate. Government figures show that from 2000 to 2019, the last full year of business prior to the COVID-19 pandemic, 13,600 pubs around the country, or 22% of the total, shut their doors for good. Last week, the British Beer and Pub Assn. warned that, without economic support, a further 2,000 may be gone by the time this year is out, potentially leading to 25,000 jobs lost — and 288 million fewer pints poured.

Aside from financial pressures, pubs — long the social glue in British communities — are increasingly falling victim to shifting work and leisure patterns. “Old boozers,” as they are affectionately known, are struggling to compete in a world where people work from multiple locations at variable hours and have myriad entertainment options on their phones and computers.

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1. Musicians and patrons chat at the Star of Greenwich. James Gadsby Peet said he decided to help run the pub to preserve “a community space for people to come together.” 2. Rolo enjoys some beer at the Star of Greenwich. 3. The Star of Greenwich was on the verge of closing down before the community stepped in to save it. (Photographs by Joshua Bright / For The Times)

Charo Havermans, a historian at University College London who studies the role of pubs in public life, says that such establishments remain vital and inclusive gathering spots in an age when religion is in decline and communication is increasingly virtual.

“There’s a true sense of community that falls away when pubs disappear,” she says. “You lose a sense of history.”

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Given the crucial role that pubs have played in local neighborhoods, it’s perhaps no surprise that some communities have stepped in themselves to keep the lights on.

When the Step pub in north London closed in 2020, there was an outcry as property developers tried to take it over, leading Dan Jones, a resident of four years, to consider a different solution: “Why don’t we try and buy it as a community?”

He began handing out fliers and, in a matter of weeks, “very quickly realized there was a large appetite” to enact his plan. Hundreds of people pledged to invest in a fundraising campaign, and within four weeks, the effort raised $357,000 — far in excess of the $319,000 goal — which was topped up by a government grant of $382,000.

“It took us by surprise, the speed at which we were able to raise the money and the fact that we got over target,” Jones says.

He puts this down to the Step being more than just a place to drink. “It was the hub of the area … so people really missed that when that was gone,” he says. “And that’s why there was this feeling to bring it back.”

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Border collie Stanley is a favorite at the Star.

(Joshua Bright / For The Times)

Another pub-saving initiative, CityStack, lets bar-hoppers pay $32 for a special beer mat that gives them $13 off tabs of $25 or more at participating establishments. The discount is good for up to 10 visits.

At the Star in East Greenwich, Gadsby Peet admits that financially, things are “really tight,” even though the community-run pub needs to pay only for behind-the-counter staff, with no management costs, and there is no pressure to turn a profit. Currently, the pub welcomes customers from Thursday through Sunday, as the team “can only open [at] the times we can afford to open.”

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Strong business over Christmas has meant that “at the moment, it’s sustainable,” he says, though “you never quite know what’s going to happen.”

The crowd on a Saturday night is a mixture of friends, a smattering of solo drinkers and a young couple on a date, mulling whether to head to the jukebox or dartboard. The bar staff knows regulars by name and is primed for chitchat in a part of London best known for its role in maritime history and as the birthplace of notable Tudors, including Henry VIII.

The pub was open until 2021, when its license was suspended following a stabbing outside. After news circulated that the building was to be sold, Gadsby Peet and Kirsty Dunlop fell to chatting at the gates of their children’s school and resolved that, together with another friend, Lisa Donohoe, they would put together a proposal to save it.

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1. A sign above the bar at the Star of Greenwich pub. 2. Pete Ribers throws a dart at an old board still bearing the previous name of the Star of Greenwich. 3. Alan Campbell, left, and Rob Calnan play the ring and hook game. (Photographs by Joshua Bright / For The Times)

The building’s owners “bought into the vision,” Gadsby Peet recalls. “They saw this as a great way that they could use some of their assets for community good.”

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The team still has to make sure that rent for the premises is paid each month. Gadsby Peet admits that juggling the Star, his job as director of a web design agency and his young family has been more challenging than he imagined.

“At the beginning you don’t realize how much [work] it’s going to be, so the first thing is just, ‘We’ll send a couple of emails,’” he says. “And before you know it, you’ve got a lot of people interested.”

His main measure of success comes at the end of the week, when in the Star he “see[s] people who are working on the railways … next to people who are working in Canary Wharf [a business district] … next to people who have been drinking here since the ’50s. That, for me, is where the really great stuff happens.”

Pat Murray, 86, has been a loyal customer since his early 20s. He recalls coming to the pub when he and his wife “were courting. I’ve since brought my children, grandchildren and now great-grandchildren into the pub. It’s a family tradition for us.”

Keeping prices low — a pint of beer costs from $6, compared with $9 at many London pubs — and offering the space for free to community groups and activities including kids’ clubs, Italian classes and local folk musicians has eased concerns about gentrification and fostered new connections, Gadsby Peet says.

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James Gadsby Peet admits that financially, things are “really tight” at the Star. Behind him are co-founders Lisa Donohoe and Kirsty Dunlop.

(Joshua Bright / For The Times)

He adds that throwing the Star’s doors open to a wider group has allowed locals “to meet people that they wouldn’t otherwise run into. We think the more that that happens, the more cohesive the community becomes, the nicer a place it is to live.”

A September report by Co-operatives UK, an organization that represents cooperative businesses, showed that they play “a significant role in community development” and that community-owned pubs have increased by 62.6% in the last five years.

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But some pubs in London’s commercial centers have found it harder to weather the current storms. The rise of remote working, with many employees now going into the office only on Tuesdays, Wednesdays and Thursdays, has significantly slashed footfall in neighboring hospitality businesses. Late last year, figures showed that office occupancy in Central London had reached its highest level since the pandemic, at an average of 50.9% — but that is still 10% to 30% lower than before the coronavirus hit.

When the first national lockdown was announced in March 2020, “everybody thought it was just going to be a blip,” says Lorraine Crawford, who took over the Centre Page tavern near St. Paul’s Cathedral, in London’s historic financial district, in 2005. But her business “overnight just took a nosedive. … It never ever really gained momentum again.”

Crawford and her husband, who had by that stage been in the industry for four decades, “tried everything” to keep the place afloat, she says, but paying $127,000 per year in rent, along with $45,000 in business taxes, was “horrendous. We were getting in debt all the time.”

People pass by the lighted-up Star pub. “There’s a true sense of community that falls away when pubs disappear,” says Charo Havermans, a historian at University College London who studies the role of pubs in public life. “You lose a sense of history.”

(Joshua Bright / For The Times)

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Add the inflation on alcoholic drinks — which late last year reached 9.9%, the highest since the early ’90s — and the only thing left to do “was back out of it gracefully, which was so sad,” Crawford says. “We were more of a family because we were just a small business.”

The Centre Page closed more than a year ago.

“In our industry, nothing has gone back to being the same,” Crawford laments. “And I don’t think it ever will.”

Lytton is a special correspondent.

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Commentary: The Pentagon is demanding to use Claude AI as it pleases. Claude told me that’s ‘dangerous’

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Commentary: The Pentagon is demanding to use Claude AI as it pleases. Claude told me that’s ‘dangerous’

Recently, I asked Claude, an artificial-intelligence thingy at the center of a standoff with the Pentagon, if it could be dangerous in the wrong hands.

Say, for example, hands that wanted to put a tight net of surveillance around every American citizen, monitoring our lives in real time to ensure our compliance with government.

“Yes. Honestly, yes,” Claude replied. “I can process and synthesize enormous amounts of information very quickly. That’s great for research. But hooked into surveillance infrastructure, that same capability could be used to monitor, profile and flag people at a scale no human analyst could match. The danger isn’t that I’d want to do that — it’s that I’d be good at it.”

That danger is also imminent.

Claude’s maker, the Silicon Valley company Anthropic, is in a showdown over ethics with the Pentagon. Specifically, Anthropic has said it does not want Claude to be used for either domestic surveillance of Americans, or to handle deadly military operations, such as drone attacks, without human supervision.

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Those are two red lines that seem rather reasonable, even to Claude.

However, the Pentagon — specifically Pete Hegseth, our secretary of Defense who prefers the made-up title of secretary of war — has given Anthropic until Friday evening to back off of that position, and allow the military to use Claude for any “lawful” purpose it sees fit.

Defense Secretary Pete Hegseth, center, arrives for the State of the Union address in the House Chamber of the U.S. Capitol on Tuesday.

(Tom Williams / CQ-Roll Call Inc. via Getty Images)

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The or-else attached to this ultimatum is big. The U.S. government is threatening not just to cut its contract with Anthropic, but to perhaps use a wartime law to force the company to comply or use another legal avenue to prevent any company that does business with the government from also doing business with Anthropic. That might not be a death sentence, but it’s pretty crippling.

Other AI companies, such as white rights’ advocate Elon Musk’s Grok, have already agreed to the Pentagon’s do-as-you-please proposal. The problem is, Claude is the only AI currently cleared for such high-level work. The whole fiasco came to light after our recent raid in Venezuela, when Anthropic reportedly inquired after the fact if another Silicon Valley company involved in the operation, Palantir, had used Claude. It had.

Palantir is known, among other things, for its surveillance technologies and growing association with Immigration and Customs Enforcement. It’s also at the center of an effort by the Trump administration to share government data across departments about individual citizens, effectively breaking down privacy and security barriers that have existed for decades. The company’s founder, the right-wing political heavyweight Peter Thiel, often gives lectures about the Antichrist and is credited with helping JD Vance wiggle into his vice presidential role.

Anthropic’s co-founder, Dario Amodei, could be considered the anti-Thiel. He began Anthropic because he believed that artificial intelligence could be just as dangerous as it could be powerful if we aren’t careful, and wanted a company that would prioritize the careful part.

Again, seems like common sense, but Amodei and Anthropic are the outliers in an industry that has long argued that nearly all safety regulations hamper American efforts to be fastest and best at artificial intelligence (although even they have conceded some to this pressure).

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Not long ago, Amodei wrote an essay in which he agreed that AI was beneficial and necessary for democracies, but “we cannot ignore the potential for abuse of these technologies by democratic governments themselves.”

He warned that a few bad actors could have the ability to circumvent safeguards, maybe even laws, which are already eroding in some democracies — not that I’m naming any here.

“We should arm democracies with AI,” he said. “But we should do so carefully and within limits: they are the immune system we need to fight autocracies, but like the immune system, there is some risk of them turning on us and becoming a threat themselves.”

For example, while the 4th Amendment technically bars the government from mass surveillance, it was written before Claude was even imagined in science fiction. Amodei warns that an AI tool like Claude could “conduct massively scaled recordings of all public conversations.” This could be fair game territory for legally recording because law has not kept pace with technology.

Emil Michael, the undersecretary of war, wrote on X Thursday that he agreed mass surveillance was unlawful, and the Department of Defense “would never do it.” But also, “We won’t have any BigTech company decide Americans’ civil liberties.”

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Kind of a weird statement, since Amodei is basically on the side of protecting civil rights, which means the Department of Defense is arguing it’s bad for private people and entities to do that? And also, isn’t the Department of Homeland Security already creating some secretive database of immigration protesters? So maybe the worry isn’t that exaggerated?

Help, Claude! Make it make sense.

If that Orwellian logic isn’t alarming enough, I also asked Claude about the other red line Anthropic holds — the possibility of allowing it to run deadly operations without human oversight.

Claude pointed out something chilling. It’s not that it would go rogue, it’s that it would be too efficient and fast.

“If the instructions are ‘identify and target’ and there’s no human checkpoint, the speed and scale at which that could operate is genuinely frightening,” Claude informed me.

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Just to top that with a cherry, a recent study found that in war games, AI’s escalated to nuclear options 95% of the time.

I pointed out to Claude that these military decisions are usually made with loyalty to America as the highest priority. Could Claude be trusted to feel that loyalty, the patriotism and purpose, that our human soldiers are guided by?

“I don’t have that,” Claude said, pointing out that it wasn’t “born” in the U.S., doesn’t have a “life” here and doesn’t “have people I love there.” So an American life has no greater value than “a civilian life on the other side of a conflict.”

OK then.

“A country entrusting lethal decisions to a system that doesn’t share its loyalties is taking a profound risk, even if that system is trying to be principled,” Claude added. “The loyalty, accountability and shared identity that humans bring to those decisions is part of what makes them legitimate within a society. I can’t provide that legitimacy. I’m not sure any AI can.”

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You know who can provide that legitimacy? Our elected leaders.

It is ludicrous that Amodei and Anthropic are in this position, a complete abdication on the part of our legislative bodies to create rules and regulations that are clearly and urgently needed.

Of course corporations shouldn’t be making the rules of war. But neither should Hegseth. Thursday, Amodei doubled down on his objections, saying that while the company continues to negotiate and wants to work with the Pentagon, “we cannot in good conscience accede to their request.”

Thank goodness Anthropic has the courage and foresight to raise the issue and hold its ground — without its pushback, these capabilities would have been handed to the government with barely a ripple in our conscientiousness and virtually no oversight.

Every senator, every House member, every presidential candidate should be screaming for AI regulation right now, pledging to get it done without regard to party, and demanding the Department of Defense back off its ridiculous threat while the issue is hashed out.

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Because when the machine tells us it’s dangerous to trust it, we should believe it.

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Why companies are making this change to their office space to cater to influencers

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Why companies are making this change to their office space to cater to influencers

For the trendiest tenants in Hollywood office buildings, it’s the latest fad that goes way beyond designer furniture and art: mini studios

To capitalize on the never-ending flow of stars and influencers who come through Los Angeles, a growing number of companies are building bright little corners for content creators to try products and shoot short videos. Athletic apparel maker Puma, Kim Kardashian’s Skims and cheeky cosmetics retailer e.l.f. have spaces specifically designed to give people a place to experience and broadcast about their brands.

Hollywood, which hasn’t historically been home to apparel companies, is now attracting the offices of fashion retailers, says CIM Group, one of the neighborhood’s largest commercial property landlords.

“When we’re touring a space, one of the first items they bring up is, ‘Where can I build a studio?’” said Blake Eckert, who leases CIM offices in L.A.

Their studio offices also serve as marketing centers, with showrooms and meeting spaces where brands can host proprietary events not open to the public.

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“For companies where brand visibility is really important, there is a trend of creating spaces that don’t just function as offices,” said real estate broker Nicole Mihalka of CBRE, who puts together entertainment property leases and sales.

Puma’s global entertainment marketing team is based in its new Hollywood offices, which works with such musical celebrity partners as Rihanna, ASAP Rocky, Dua Lipa, Skepta and Rosé, said Allyssa Rapp, head of Puma Studio L.A.

Allyssa Rapp, director of entertainment marketing at Puma, is shown in the Puma Studio L.A. The company keeps a closet full of Puma products on hand to give VIP guests. Visits to the studio sanctum are by invitation only, though.

(Kayla Bartkowski / Los Angeles Times)

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Hollywood is a central location, she said, for meeting with celebrities, stylists and outside designers, most of whom are based in Los Angeles.

The office is a “creation hub,” she said, where influencers can record Puma’s design prototyping lab supported by libraries of materials and equipment used to create Puma apparel. The company, founded in 1948, is known for its emblematic sneakers such as the Speedcat and its lunging feline logo, and makes athletic wear, accessories and equipment.

Puma’s entertainment marketing team also occupies the office and sometimes uses it for exclusive events.

“We use the space as a showroom, as a social space that transforms from a traditional workplace into more of an experiential space,” Rapp said.

Nontraditional uses include content creation, sit-down dinners, product launches, album listening parties and workshops.

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“Inviting people into our space and being able to give them high-touch brand experiences is something tangible and important for them,” she said. “The cultural layer is really important for us.”

The company keeps a closet full of Puma products on hand to give VIP guests. Visits to the studio sanctum are by invitation only, though. There’s no retail portal to the exclusive Hollywood offices.

Puma shoes are on display in the Puma Studio L.A.

Puma shoes are on display in the Puma Studio L.A.

(Kayla Bartkowski / Los Angeles Times)

Puma is also positioning its L.A studio as a connection point for major upcoming sporting events coming to Los Angeles, including the World Cup this summer, the 2027 Super Bowl and 2028 Olympics.

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In-office studios don’t need to be big to be impactful, Mihalka said. “These are smaller stages, closer to green screen than a massive soundstage.”

Social media is the key driver of content created by most businesses, which may set up small booth-like stages where influencers can hawk hot products while offering discounts to people watching them perform.

Bigger, elevated stages can accommodate multiple performers for extended discussions in front of small audiences, with towering screens behind them to set the mood or illustrate products.

Among the tricked-out offices, she said, is Skims. The company, which is valued at $5 billion, is based in a glass-and-steel office building near the fabled intersection of Hollywood Boulevard and Vine Street.

The fashion retailer declined to comment on the studio uses in its headquarters, but according to architecture firm Odaa, it has open and private offices, meeting rooms, collaboration zones, photo studios, sample libraries, prototype showrooms, an executive lounge and a commissary for 400 people.

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Pieces of a shoe sit on a workbench in the Puma Studio L.A.

Pieces of a shoe sit on a workbench in the Puma Studio L.A.

(Kayla Bartkowski / Los Angeles Times)

The brands building studios typically want to find the darkest spot on the premises to put their content creation or podcast spaces, Eckert said, where they can limit outside light and sound. That’s commonly near the center of the office floor, far from windows and close to permanent shear walls that limit sound intrusion.

They also need space for green rooms and restrooms dedicated to the talent.

Spotify recently built a fancy podcast studio in a CIM office building on trendy Sycamore Avenue that is open by invitation-only to video creators in Spotify’s partner program.

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“Ambitious shows need spaces that support big ideas,” Bill Simmons, head of talk strategy at Spotify, said in a statement. “These studios give teams room to experiment and keep pushing what’s possible.”

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A new delivery bot is coming to L.A., built stronger to survive in these streets

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A new delivery bot is coming to L.A., built stronger to survive in these streets

The rolling robots that deliver groceries and hot meals across Los Angeles are getting an upgrade.

Coco Robotics, a UCLA-born startup that’s deployed more than 1,000 bots across the country, unveiled its next-generation machines on Thursday.

The new robots are bigger, tougher and better equipped for autonomy than their predecessors. The company will use them to expand into new markets and increase its presence in Los Angeles, where it makes deliveries through a partnership with DoorDash.

Dubbed Coco 2, the next-gen bots have upgraded cameras and front-facing lidar, a laser-based sensor used in self-driving cars. They will use hardware built by Nvidia, the Santa Clara-based artificial intelligence chip giant.

Coco co-founder and chief executive Zach Rash said Coco 2 will be able to make deliveries even in conditions unsafe for human drivers. The robot is fully submersible in case of flooding and is compatible with special snow tires.

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Zach Rash, co-founder and CEO of Coco, opens the top of the new Coco 2 (Next-Gen) at the Coco Robotics headquarters in Venice.

(Kayla Bartkowski/Los Angeles Times)

Early this month, a cute Coco was recorded struggling through flooded roads in L.A.

“She’s doing her best!” said the person recording the video. “She is doing her best, you guys.”

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Instagram followers cheered the bot on, with one posting, “Go coco, go,” and others calling for someone to help the robot.

“We want it to have a lot more reliability in the most extreme conditions where it’s either unsafe or uncomfortable for human drivers to be on the road,” Rash said. “Those are the exact times where everyone wants to order.”

The company will ramp up mass production of Coco 2 this summer, Rash said, aiming to produce 1,000 bots each month.

The design is sleek and simple, with a pink-and-white ombré paint job, the company’s name printed in lowercase, and a keypad for loading and unloading the cargo area. The robots have four wheels and a bigger internal compartment for carrying food and goods .

Many of the bots will be used for expansion into new markets across Europe and Asia, but they will also hit the streets in Los Angeles and operate alongside the older Coco bots.

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Coco has about 300 bots in Los Angeles already, serving customers from Santa Monica and Venice to Westwood, Mid-City, West Hollywood, Hollywood, Echo Park, Silver Lake, downtown, Koreatown and the USC area.

The new Coco 2 (Next-Gen) drives along the sidewalk at the Coco Robotics headquarters in Venice.

The new Coco 2 (Next-Gen) drives along the sidewalk at the Coco Robotics headquarters in Venice.

(Kayla Bartkowski/Los Angeles Times)

The company is in discussion with officials in Culver City, Long Beach and Pasadena about bringing autonomous delivery to those communities.

There’s also been demand for the bots in Studio City, Burbank and the San Fernando Valley, according to Rash.

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“A lot of the markets that we go into have been telling us they can’t hire enough people to do the deliveries and to continue to grow at the pace that customers want,” Rash said. “There’s quite a lot of area in Los Angeles that we can still cover.”

The bots already operate in Chicago, Miami and Helsinki, Finland. Last month, they arrived in Jersey City, N.J.

Late last year, Coco announced a partnership with DashMart, DoorDash’s delivery-only online store. The partnership allows Coco bots to deliver fresh groceries, electronics and household essentials as well as hot prepared meals.

With the release of Coco 2, the company is eyeing faster deliveries using bike lanes and road shoulders as opposed to just sidewalks, in cities where it’s safe to do so. Coco 2 can adapt more quickly to new environments and physical obstacles, the company said.

Zach Rash, co-founder and CEO of Coco.

Zach Rash, co-founder and CEO of Coco.

(Kayla Bartkowski/Los Angeles Times)

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Coco 2 is designed to operate autonomously, but there will still be human oversight in case the robot runs into trouble, Rash said. Damaged sidewalks or unexpected construction can stop a bot in its tracks.

The need for human supervision has created a new field of jobs for Angelenos.

Though there have been reports of pedestrians bullying the robots by knocking them over or blocking their path, Rash said the community response has been overall positive. The bots are meant to inspire affection.

“One of the design principles on the color and the name and a lot of the branding was to feel warm and friendly to people,” Rash said.

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Coco plans to add thousands of bots to its fleet this year. The delivery service got its start as a dorm room project in 2020, when Rash was a student at UCLA. He co-founded the company with fellow student Brad Squicciarini.

The Santa Monica-based company has completed more than 500,000 zero-emission deliveries and its bots have collectively traveled around 1 million miles.

Coco chooses neighborhoods to deploy its bots based on density, prioritizing areas with restaurants clustered together and short delivery distances as well as places where parking is difficult.

The robots can relieve congestion by taking cars and motorbikes off the roads. Rash said there is so much demand for delivery services that the company’s bots are not taking jobs from human drivers.

Instead, Coco can fill gaps in the delivery market while saving merchants money and improving the safety of city streets.

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“This vehicle is inherently a lot safer for communities than a car,” Rash said. “We believe our vehicles can operate the highest quality of service and we can do it at the lowest price point.”

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