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Hawaiian Electric Was Warned of Its System’s Fragility Before Wildfire

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Hawaiian Electric Was Warned of Its System’s Fragility Before Wildfire

Hawaiian Electric has known for years that extreme weather was becoming a bigger danger, but the company did little to strengthen its equipment and failed to adopt emergency plans used elsewhere, like being prepared to cut off power to prevent fires.

Before the wildfire on Maui erupted on Aug. 8, killing more than 100 people, many parts of Hawaiian Electric’s operations were showing signs of stress — and state lawmakers, consumer groups and county officials were saying that the company needed to make big changes.

In 2019, Hawaiian Electric itself started citing the risk of fires. The company said that year that it was studying how utilities in California were dealing with similar threats.

Two years later, in a report about Hurricane Lane in 2018, the Maui County government warned of the potential that “aboveground power lines that fail, short or are low-hanging can cause fire ignition (sparks) that could start a wildfire, particularly in windy or stormy conditions.”

But it wasn’t until last year that the company asked state regulators to authorize it to spend $190 million to strengthen power poles and other equipment — a request that is still pending. Even when it is approved, the work will take several years to complete.

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Attention turned to the company after the emergence of a video recorded on Aug. 8 that appeared to show a power line in Lahaina throwing off sparks and igniting dry grass just hours before the fire devastated the city. In addition, data from sensors owned by a company called Whisker Labs appear to show major faults with the company’s systems just as the wind picked up.

“This is not a highly reinforced system,” Robert McCullough, of McCullough Research, an energy consulting firm in Portland, Ore., said about Hawaiian Electric’s system. “It has not been hardened.”

Utility executives and regulators across the United States have been stunned by the ferocity and frequency of weather-related disasters in recent years, including several major wildfires in California and the 2021 winter storm in Texas that left much of the state without light or heat for days.

But energy experts say these calamities and their effect on electric grids should not have been surprising. In many places, utilities have neglected to sufficiently maintain and improve electric grids for decades, and regulators and lawmakers have largely looked the other way.

“The problem with the electric utilities in the United States is they act like the protected monopolies in the face of catastrophic risk,” said Michael Wara, a scholar focused on climate and energy policy at Stanford University who thinks Hawaiian Electric could have done a lot more to prevent its equipment from becoming a potential cause of fires. But nature doesn’t care that they’re a protected monopoly. You need to act like a regular company facing a major risk.”

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The industry has known for years that electrical equipment can set off fires when high winds cause poles and power lines to break and collide with dry vegetation. Power lines can also set off fires if they become overloaded because utilities haven’t upgraded them or put in place other safeguards.

“Substantial investments in adaptation, hardening and resilience are being made to help mitigate risk,” said Scott Aaronson, senior vice president of security and preparedness at the Edison Electric Institute, a utility industry trade organization.

Electric utilities in California have had to pay billions of dollars to fire victims in recent years. Hawaiian Electric might have to make big payouts, too. At least four lawsuits have been filed on behalf of Maui residents, and the company’s shares and bond prices have plunged.

In a securities filing on Friday, Hawaiian Electric said that it was consulting with advisers as it seeks “to endure as a financially strong utility that Maui and this state need.”

Officials from the U.S. Bureau of Alcohol, Tobacco, Firearms and Explosives, including an electrical engineer, are helping the Maui fire department determine the cause of the fire. The bureau is the primary federal agency that investigates fires and arson.

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Hawaiian Electric is a unique utility. Because the state is made up of many islands spread over 1,500 miles, the company operates many electric grids and imports fuel to run power plants. As a result, the state has the highest electricity rates in the country. That makes it much harder for the company and the state to invest in expensive grid upgrades.

There’s always been a push and pull on how to pay for it,” State Senator Gilbert S.C. Keith-Agaran said, referring to plans to improve the electric grid. “The utility doesn’t want to pay for it unless they can pass on the cost to the ratepayers.”

The $190 million proposal Hawaiian Electric made to improve its grid would, among other things, have replaced aging power poles with new ones, including 80 in Maui. Energy experts said many of the company’s poles were probably not strong enough to withstand winds that hit Lahaina.

Some of the company’s poles are surrounded by invasive grasses that can become explosive tinder in the dry season. Experts have long warned that too little was being done to check the spread and growth of the grasses.

“A lot of our concerns were that this infrastructure is way past due,” Jennifer Potter, a former member of the Hawaii Public Utilities Commission who lives on Maui, said, pointing in particular to the poles. “Many that have been compromised have been compromised for years.”

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Ms. Potter left the commission in November after four years there.

The commission did not respond to a request for comment.

Hawaiian Electric said it had spent $111 million on vegetation management and $287 million on equipment replacement, strengthening the grid, inspections and using technology like drones and laser imagery to monitor and control the grid since 2018.

“We’re going to look at every decision we made, every tactic we employed to act on the wildfire threat on Maui,” said Jim Kelly, a spokesman for the utility. “Outside voices speak confidently about what happened and what we did or didn’t do, but the facts are that we took the threat seriously and were confronted by an extraordinary climatological event on Aug. 8.”

But some experts say Hawaiian Electric should have done more.

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Mr. Wara said that Hawaiian Electric could have established a power shut-off program in consultation with local authorities and emergency services. In California, after warning residents and local officials, utilities shut off power when high winds approach to reduce the chance that power lines will ignite fires.

Henry Curtis, executive director of Life of the Land, a Hawaii nonprofit group that represents consumers before the state Public Utilities Commission, said he “strongly supports” power shut-off programs. The utility, he said, has been dismissive of the idea.

“We’ve been raising climate change for more than two decades, and the utility has been really slow in dealing with it,” Mr. Curtis said. “Certainly Hawaiian Electric knew that Lahaina was the most vulnerable place. They’ve known that for years.”

Shelee Kimura, Hawaiian Electric’s chief executive, said after the fire that the company had not shut off power in Lahaina because electricity was needed to keep water pumps and medical devices running.

“In Lahaina, the electricity powers the pumps that provide the water — and so that was also a critical need during that time,” Ms. Kimura said at a news conference on Monday. “There are choices that need to be made — and all of those factors play into it.”

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Many residents in California have complained about utility power shut-off programs. Utilities there have come up with ways to address some of the concerns raised by residents and Ms. Kimura. San Diego Gas & Electric opens shelters that have electricity for residents facing a power shut-off. The utility also provides backup generators to power water pumps and other critical equipment.

Lawmakers in Hawaii, seeing the growing threat of extreme weather linked to climate change, also pursued measures to bolster the grid. Having seen the vulnerabilities of Puerto Rico in Hurricane Maria in 2017, Lorraine R. Inouye, a state senator, introduced a bill in 2018 aimed at strengthening electrical equipment to better withstand natural disasters. The bill did not advance.

“If it went into effect, today we would have been in a better position,” she said.

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Starbucks Reverses Its Open-Door Policy for Bathroom Use and Lounging

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Starbucks Reverses Its Open-Door Policy for Bathroom Use and Lounging

Starbucks will require people visiting its coffee shops to buy something in order to stay or to use its bathrooms, the company announced in a letter sent to store managers on Monday.

The new policy, outlined in a Code of Conduct, will be enacted later this month and applies to the company’s cafes, patios and bathrooms.

“Implementing a Coffeehouse Code of Conduct is something most retailers already have and is a practical step that helps us prioritize our paying customers who want to sit and enjoy our cafes or need to use the restroom during their visit,” Jaci Anderson, a Starbucks spokeswoman, said in an emailed statement.

Ms. Anderson said that by outlining expectations for customers the company “can create a better environment for everyone.”

The Code of Conduct will be displayed in every store and prohibit behaviors including discrimination, harassment, smoking and panhandling.

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People who violate the rules will be asked to leave the store, and employees may call law enforcement, the policy says.

Before implementation of the new policy begins on Jan. 27, store managers will be given 40 hours to prepare stores and workers, according to the company. There will also be training sessions for staff.

This training time will be used to prepare for other new practices, too, including asking customers if they want their drink to stay or to go and offering unlimited free refills of hot or iced coffee to customers who order a drink to stay.

The changes are part of an attempt by the company to prioritize customers and make the stores more inviting, Sara Trilling, the president of Starbucks North America, said in a letter to store managers.

“We know from customers that access to comfortable seating and a clean, safe environment is critical to the Starbucks experience they love,” she wrote. “We’ve also heard from you, our partners, that there is a need to reset expectations for how our spaces should be used, and who uses them.”

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The changes come as the company responds to declining sales, falling stock prices and grumbling from activist investors. In August, the company appointed a new chief executive, Brian Niccol.

Mr. Niccol outlined changes the company needed to make in a video in October. “We will simplify our overly complex menu, fix our pricing architecture and ensure that every customer feels Starbucks is worth it every single time they visit,” he said.

The new purchase requirement reverses a policy Starbucks instituted in 2018 that said people could use its cafes and bathrooms even if they had not bought something.

The earlier policy was introduced a month after two Black men were arrested in a Philadelphia Starbucks while waiting to meet another man for a business meeting.

Officials said that the men had asked to use the bathroom, but that an employee had refused the request because they had not purchased anything. An employee then called the police, and part of the ensuing encounter was recorded on video and viewed by millions of people online, prompting boycotts and protests.

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In 2022, Howard Schultz, the Starbucks chief executive at the time, said that the company was reconsidering the open-bathroom policy.

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'TikTok refugees' unexpectedly turn to Chinese alternative as ban looms

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'TikTok refugees' unexpectedly turn to Chinese alternative as ban looms

TikTok users concerned about a looming ban are finding solace in a strange place.

Days ahead of a Supreme Court decision that could determine whether the popular short-video app shuts down starting Sunday, a number of users appear to be turning to an app called RedNote — more commonly known to its majority-Chinese audience by its Chinese name, Xiaohongshu.

It’s a surprising choice since Xiaohongshu is Chinese-owned, and such ties are the reason U.S. lawmakers moved to ban TikTok in the U.S., citing privacy and national security concerns.

Also Xiaohongshu is dominated by Chinese language, and its content is subject to censorship by Chinese government officials, something alien to most U.S. users.

But by embracing a Chinese social media and lifestyle app similar to Instagram, some U.S. TikTok users say they are protesting what they believe is the unfair ban of the ubiquitous app.

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“I think America is trying to bully China into selling to an American owner. A lot of us just don’t want to give in to them,” said Samantha Manassero, a 39-year-old nurse in L.A. who downloaded Xiaohongshu on Sunday night after watching content creators on TikTok pitch it as a comparable app. “I think some of it is literally just pettiness.”

Last year, Congress passed a bill that requires TikTok’s owner, Bytedance, to sell the app to a U.S.-approved owner or face a nationwide ban. As soon as Wednesday, the Supreme Court is expected to uphold the legality of the ban.

It was unclear whether Xiaohongshu, which was started in 2013, would become a viable alternative to TikTok or if the recent migration to the Chinese platform accounts for a significant share of TikTok’s 170 million U.S. users.

But a surge in new users made Xiaohongshu the top free download on Apple’s App Store this week. No. 2 on the charts was another social media app developed by Bytedance, Lemon8. It’s unclear whether either app will be subjected to the same U.S. government scrutiny as TikTok.

It is also difficult to determine exactly how many U.S. TikTok users have created accounts on Xiaohongshu or how many will stay on it. While many Xiaohongshu regulars have welcomed the influx of Americans identifying themselves as “TikTok refugees,” the app’s interface is largely in Chinese, making it difficult to navigate for non-native speakers.

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Chinese apps are subject to stringent censorship on discussions that the Chinese government deems politically sensitive. These topics can range from illegal activities to LGBTQ+ rights to Winnie the Pooh, images of which have been used to mock Chinese President Xi Jinping.

The Chinese version of TikTok, called Douyin, has different content restrictions and is only available for mobile download in China. Bytedance has argued that TikTok, which is used by the rest of the world, is a separate entity from Douyin and not beholden to the Chinese Communist Party.

That did not stop President-elect Donald Trump from proposing a ban of TikTok in 2020, or President Biden from signing it into law in 2024.

The legality of such a ban has been questioned several times. Last month, in an about-face, Trump, who has 14.8 million followers on TikTok, filed a legal brief requesting to stay the ban so he can negotiate a deal once he takes office.

As TikTok faces an uncertain future, Xiaohongshu’s latest arrivals were eager to try out the new app despite its foreign nature.

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Manassero, who posts videos about healthcare and power lifting to about 7,000 followers on TikTok, said she already has a much larger audience of 26,000 on Instagram. However, she was motivated to create an account on Xiaohongshu partly out of frustration at the U.S. government’s determination to outlaw TikTok.

“I don’t know what I’m doing, I don’t know what I’m reading, I’m just pressing buttons,” Manassero said in her first video post. The next morning, her account had received 5,000 views and 3,500 new followers. By Tuesday, the hashtag “Tiktok refugee” had received more than 90 million views and 2 million comments.

TikTokers sought each other out with introductions, follow requests and shared tips on how to navigate the app’s Chinese functions. On Monday, more than 190,000 viewers joined a live chat named “TikTok Refugees Club,” and held discussions in English about what a TikTok ban would mean and future plans for social media content. In the comments, users greeted new arrivals and lamented they could not understand each other.

“Maybe you can learn how to speak Chinese,” one user wrote in English.

“Where’s the translator?” another viewer asked in Chinese.

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On Tuesday, the Wall Street Journal reported that Chinese officials had discussed the possibility of selling TikTok to a trusted non-Chinese party such as Elon Musk, who already owns social media platform X. However, analysts said that Bytedance is unlikely to agree to a sale of the underlying algorithm that powers the app, meaning the platform under a new owner could still look drastically different.

Manassero and other TikTokers expressed distaste at the prospect of migrating to U.S. tech platforms such as Instagram or X that could benefit from an influx of users if TikTok shuts down.

“We don’t want to turn around and make a bunch of billionaires even more rich,” she said. “I would honestly rather the app get shut down than be owned by Elon Musk.”

Though she is still trying to figure out how to use Xiaohongshu and message people back, Manassero said she would likely stay on the Chinese lifestyle app regardless of whether the TikTok ban goes through.

“The response has been so friendly and nice. It’s good energy,” she said. “This feels like the early TikTok days: a little more organic, so it’s fun.”

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Why TikTok Users Are Downloading ‘Red Note,’ the Chinese App

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Why TikTok Users Are Downloading ‘Red Note,’ the Chinese App

Manimatana Lee spent the past five years building one of the hottest commodities on the internet: a group of people who reliably watch her videos on TikTok.

She built an audience of nearly 10,000 followers with videos of herself vacuuming her house in Wisconsin while her youngest daughter napped in a carrier on her back. A video of Ms. Lee dancing and doing the dishes — while wearing her sleeping baby — has been watched more than one million times since November.

Now, with the Supreme Court soon to rule in a case that could determine whether TikTok could be banned in the United States over national security concerns, Ms. Lee and other Americans looking for alternatives are downloading Xiaohongshu, a social media app that is popular in China and little known outside the country.

“How funny would it be if they ban TikTok and we all just move over to this Chinese app,” Ms. Lee wrote on Monday on TikTok encouraging her followers to join her.

Xiaohongshu was the most downloaded free app in the U.S. Apple store on Tuesday. Over 300 million people, mostly in China, use the app, where they share short videos as well as still, text-based posts. People flocking to it said, in interviews and on the app, that they wanted to show they do not share Washington’s concerns about TikTok’s ties to China.

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TikTok, which is available in more than 150 countries but not China, is owned by the Chinese internet company ByteDance. American creators who post videos on TikTok say the app has been a source of connection, entertainment and information since it became a sensation during the Covid-19 pandemic. Its secret sauce is its proprietary algorithm, technology that recommends a constant stream of short videos targeted to keep people scrolling.

But lawmakers in the United States and other countries have warned that the Chinese government could use TikTok to access data about its users such as location and browsing histories. Officials in Washington say they are also concerned that China could use TikTok to spread false information among the 170 million people who use it in the United States.

Xiaohongshu means “little red book” in Mandarin. Americans new to the app said they were not put off by the reference to a book of Mao Zedong’s sayings. Many call the app “Red Note.”

“I don’t really care if I’m using a Chinese app at all,” said Ms. Lee. “It’s like a place for me to escape reality. And if it’s making me feel good, I’m here for it.”

A group of American creators have sued the government over the law that could see the TikTok app forcibly sold or banned in the United States, and TikTok is paying their legal fees. Ms. Lee and another creator said in interviews that their interest in Xiaohongshu had not been incentivized by either company. TikTok did not respond to a request for comment.

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The Americans on Xiaohongshu have rallied under the hashtag “TikTokrefugee,” which had been viewed 100 million times and sparked around 2.5 million discussion threads on the app by Tuesday.

Joining the app has put American users in closer contact with people online in China than they have ever been on TikTok. In China, people use Douyin, a very similar app that ByteDance used to develop the technology that made TikTok a worldwide hit. Douyin is difficult to access outside China.

Many shared tips on how to navigate the app, which is mainly made for and used by people who read and speak Mandarin. Some took screenshots and asked ChatGPT to translate posts, they said.

Xiaohongshu displays the city or province of Chinese users who post and comment, and the country for users outside China. “We are coming to the Chinese spies and begging them to let us stay here,” said one American user. “Approved, welcome to Red Note,” someone in Shanghai replied.

Until late December, 85 percent of Xiaohongshu traffic was from China, according to Similarweb, a data provider and website traffic tracker. The app is especially popular among women in their 20s and 30s, and its long comment threads have become a popular source of information for people to swap questions about everyday concerns, similar to Reddit.

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Xiaohongshu did not respond to requests for comment.

On Tuesday, more than 100,000 people had joined a live group chat hosted by a user named “TikTok Refugee Club,” where people from around the world chatted with Chinese users about urban safety. In another group chat, which had been viewed more than 30,000 times, participants discussed censorship and shared tips in the comments on how to avoid being banned from the platform for bringing up politically sensitive topics.

Under another video posted by someone who said they were usually on TikTok, a user in China responded with a meme of a cat with paws outstretched. “I’m your Chinese spy,” the comment said, “give me all your data.”

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