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Flight canceled? Getting a refund might become easier

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Flight canceled? Getting a refund might become easier

Responding to a “flood of air journey service complaints” throughout the pandemic, the U.S. Division of Transportation proposed rule modifications Wednesday to make it simpler for airline passengers to gather refunds for canceled or delayed flights.

As journey demand has surged to close pre-pandemic ranges, airways have conceded that they usually don’t have the employees wanted to function the flights, inflicting a spike in cancellations and delays — and in complaints from vacationers who say airways have been gradual to supply refunds.

Present guidelines require U.S. airways to pay refunds and flight vouchers for cancellations and “vital modifications” to flight schedules however don’t clearly outline what “vital modifications” imply. Consequently, refund insurance policies differ among the many airways, based on client advocates.

“This proposed rule would defend the rights of vacationers and assist guarantee they get the well timed refunds they deserve from the airways,” U.S. Transportation Secretary Pete Buttigieg stated in a press release.

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Below the proposed rule, a “vital change” can imply a change to the departure and/or arrival time by three hours or extra for a home flight or six hours or extra for a world flight. The definition of “vital” additionally features a change to the departure or arrival airport, a rise within the variety of connections and a change to the kind of plane if it means the passenger’s expertise is downgraded.

Below the brand new rule, flight credit or vouchers can be legitimate indefinitely when passengers can’t fly for pandemic-related causes, corresponding to a government-mandated ban on journey or border closures. The rule additionally requires that airways pay refunds, reasonably than journey credit or vouchers, if the corporate “acquired vital authorities help associated to a pandemic.” A lot of the nation’s largest carriers acquired funding in 2020 and 2021 underneath the Coronavirus Assist, Aid and Financial Safety Act to keep away from mass layoffs.

“I’m pleased with the truth that the Division of Transportation is now taking a look at this,” stated Charles Leocha, president of Vacationers United, an airline client advocacy group. However Leocha would love the company to go additional by shortening the three-hour window for altering home flights to 90 minutes.

The Division of Transportation issued greater than $2 million in fines towards Air Canada in November 2021 over what the company described as “excessive delays” in offering refunds to hundreds of customers for flights to or from the U.S. that had been canceled. The company says it’s pursuing fines towards 10 different airways for related delays in paying out refunds.

A spokesperson for a commerce group that represents that nation’s largest carriers declined to touch upon the proposed rule however stated the airways “present the very best stage of customer support and are dedicated to working with vacationers to handle their particular person circumstances.”

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U.S. airways issued almost $13 billion in money refunds in 2020 and greater than $8 billion in 2021, based on the commerce group Airways for America. Complaints about refunds amongst airline passengers have been dropping since Might 2020, based on the group.

The airline commerce group final month posted a press release conceding that the carriers are nonetheless struggling to beat pandemic-related issues.

“The educational curve to our nation’s ‘new regular’ is steep, and U.S. airways are adapting and implementing long-term options as shortly as potential to make sure easy operations. We acknowledge that our work is just not achieved which is precisely why we are going to proceed listening to our clients and performing to point out our dedication to security, service and also you,” the put up stated.

Regardless of the rise demand, airways are struggling to return to the financially rosy interval earlier than the pandemic, when most carriers reported report income. Within the first quarter of 2022, U.S. airways reported a web lack of $5.1 billion, based on the U.S. Bureau of Transportation Statistics.

The Aviation Shopper Safety Advisory Committee, a panel that advises the Division of Transportation, will maintain its first listening to on the proposed rule Aug. 22 in Washington, D.C., however anybody can attend the assembly by way of Zoom after registering on-line. Members of the general public can submit feedback on the proposed guidelines at www.laws.gov, docket quantity DOT-OST-2022-0089.

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Albertsons to pay $3.9 million over allegations it overcharged, lied about weight of groceries

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Albertsons to pay .9 million over allegations it overcharged, lied about weight of groceries

Grocery titan Albertsons will pay $3.9 million to resolve a civil law enforcement complaint alleging that it ripped off customers at hundreds of its Vons, Safeway and Albertsons stores in California, authorities said Thursday.

According to the complaint, groceries sold by Albertsons Cos. — including produce, meats, baked goods and other items — had less product in the package than indicated on the label. The company also is accused of charging customers prices higher than its lowest advertised price.

“False advertising preys on consumers, who are already facing rising costs, and unfairly disadvantages companies that play by the rules,” L.A. County Dist. Atty. George Gascón said. “This kind of corporate conduct is especially egregious when it comes to essential groceries, as Californians rely on accurate advertised prices to budget food for their families.”

The case was filed in Marin County Superior Court in partnership with the consumer protection units of the district attorney’s offices of Los Angeles, Marin, Alameda, Sonoma, Riverside, San Diego and Ventura counties.

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The settlement will be divided among the seven counties and used to support future enforcement of consumer protection laws, according to the Marin County district attorney’s office. None of the money will be paid back to consumers.

The fine comes just over a year after the same company was ordered to pay $3.5 million for selling expired over-the-counter drug products. The company is also currently fighting a federal antitrust lawsuit that seeks to block its planned merger with grocery giant Kroger Inc.

Albertsons Cos. operates 589 Albertsons, Safeway and Vons stores in California. The company did not admit wrongdoing. It cooperated with the investigation and has taken steps to correct the violations, according to the L.A. County district atttorney’s office.

In a statement on the settlement, the company said it takes the matter seriously and is committed to ensuring its customers can shop with confidence.

“We have taken steps to ensure our price accuracy guarantee is more visible to customers by posting signage at multiple locations at the front of our stores,” the company stated. “We have conducted additional comprehensive training for associates to reinforce the importance of price accuracy and customer transparency. Additionally, we have enhanced price tracking systems to better ensure real-time accuracy at stores.”

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Prosecutors in the lawsuit alleged that the company failed to implement a price accuracy policy ordered by a court in 2014.

The policy requires that customers who are overcharged for an item either receive the item for free or receive a $5 gift card, depending on which option is worth more. It is designed to encourage customers to immediately report false advertising.

Under the judgment reached Thursday, the grocery giant must implement this policy and ensure staff are properly trained to place accurate weight labels on products.

The serial overcharging was discovered through inspections by Marin County’s Department of Agriculture, Division of Weights and Measures and its counterparts across the state.

“We could not have achieved this result without the outstanding work of our Weights and Measures inspectors as well as vigilant consumers,” said Deputy Dist. Atty. Andres Perez, who prosecuted the case for Marin County.

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For the next three years, Albertsons Cos. is required to hire an independent auditor to ensure it is complying with the terms of the judgment.

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Disney faces class action lawsuit over employee data breach

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Disney faces class action lawsuit over employee data breach

Walt Disney Co. has been hit with a class action lawsuit accusing the Burbank-based entertainment giant of negligence, breach of implied contract and other misconduct in connection with a massive data breach that occurred earlier this year.

Plaintiff Scott Margel submitted the complaint on Thursday in Los Angeles County Superior Court against Disney and Disney California Adventure. The 32-page document also accuses the company of violating privacy laws by not doing enough to prevent or notify victims of the extent of the leak.

The class members, estimated to number in the thousands, are described in the complaint as individuals who gave “highly sensitive personal information” to Disney in connection with their employment at the company — information that was allegedly compromised in the breach.

Representatives of Disney did not immediately respond Friday to The Times’ request for comment.

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The lawsuit cites an article published in September by the Wall Street Journal, which reported that a hacking group known as NullBulge publicly released data spanning more than 18,800 spreadsheets, 13,000 PDFs and 44 million internal messages sent via the workplace communication platform Slack.

According to the Journal, the compromised Slack messages contained sensitive information belonging to Disney cruise employees, including passport numbers, visa details, birthplaces and physical addresses; at least one spreadsheet listed the names, addresses and phone numbers of some Disney Cruise Line passengers. The publication later reported that Disney planned to stop using Slack after the breach.

The plaintiff and class members “remain, even today, in the dark regarding which particular data was stolen, the particular malware used, and what steps are being taken, if any, to secure their [personal information] going forward,” the complaint reads.

The plaintiff and class members “are, thus, left to speculate as to where their [data] ended up, who has used it and for what potentially nefarious purposes.”

In July, NullBulge said that it had leaked roughly 1.2 terabytes of Disney data in rebuke of the company’s treatment of artists, “approach to AI” and “pretty blatant disregard for the consumer.” The self-proclaimed hacktivists told CNN that they were able to penetrate Disney’s system thanks to “a man with Slack access who had cookies.”

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A Disney spokesperson said in a statement at the time that the company was “investigating this matter.”

Margel is demanding that Disney take steps to reinforce its security system and educate class members about the risks associated with the breach. The plaintiff is also seeking unspecified damages and a jury trial.

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Rivian cuts production forecast, citing supply chain issue; its stock dips

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Rivian cuts production forecast, citing supply chain issue; its stock dips

Electric vehicle maker Rivian saw its shares dip Friday after the Irvine-based company cut its production targets amid ongoing supply issues.

Citing a shortage of a component used to build its electric pickups, sport utility vehicles and vans, Rivian said production could drop as much as 18% this year at its lone U.S. assembly plant.

Rivian did not specify the part that is in low supply but noted that the shortage has become more acute in recent weeks.

The company now forecasts its full-year production will be between 47,000 and 49,000 vehicles, down from an earlier estimate of 57,000. During the most recent quarter, Rivian produced 13,157 vehicles and delivered 10,018, falling short of analysts’ expectations.

Shares of Rivian ended the day at $10.44, down 3.2%. The company’s stock has been battered since the start of the year, falling by more than 50% amid underwhelming financial reports. In the second quarter this year, Rivian posted a net loss of $1.46 billion compared with a loss of about $1.12 billion during the same period a year earlier. The company is scheduled to announce its third-quarter earnings next month.

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Rivian received a lifeline in June when Volkswagen agreed to a massive investment in the company that is expected to total $5 billion. Rivan has nonetheless continued to struggle in the face of dropping demand for electric vehicles and other supply chain issues that forced the company to pause its production of commercial vans for Amazon.com in August.

Early this year, the automaker announced a 10% cut in its workforce that sent stocks plummeting 25% in one day. The pool of interested wealthy buyers who don’t already own an electric vehicle is shrinking, analysts said, while the broader market weighs the advantages and feasibility of switching to electric.

The average car buyer is not likely to be able to afford a Rivian vehicle, and concerns remain about charging infrastructure and the distance vehicles can drive on a single charge. Rivian’s R1T electric pickup truck starts at around $70,000; its R1S SUV starts at nearly $75,000.

With sleek design and outdoorsy features, Rivian’s vehicles garnered much attention from analysts and attracted investors such as Amazon and Volkswagen. The company exceeded expectations during its initial public offering of stock in 2021, ending its first day of trading valued at nearly $88 billion.

The production issues announced this week could get in the way of Rivian’s goal of achieving positive gross profits by the fourth quarter of this year. According to analysts, the company’s gross margins are expected to remain in negative territory in the final three months of 2024.

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