Business
Flash mobs invade luxury L.A. retailers with brute force, overwhelming numbers
Dressed in monochrome black and gray head to toe, they stormed through the doors of the Nordstrom at the Westfield Topanga mall Saturday afternoon.
More than 30 masked robbers, men and women, flowed into the Canoga Park store, immediately heading for the top-dollar purses, clothes racks and jewels.
The sound of glass display cases thrown to the ground sounded like gunshots, said a Nordstrom employee who had a clear line of sight of the robbery. She told customers to run to a back room in case the robbery turned violent.
The thieves snatched designer items, undeterred by the chains and cables binding the wares. Shelving was yanked apart. Some dragged display cabinets still attached to high-priced accessories toward the store doors.
“It was awful to watch,” said the employee, who was not authorized to comment about the robbery.
Overall crime rates in Los Angeles are down from last year, and a recent surge in smash-and-grab robberies makes up little of the overall problem of retail thefts. Still, the audacious daytime incidents over the last few weeks have cast a long shadow, leaving people who shop and work at malls unsettled.
The brazen Nordstrom robbery was captured on video and quickly became national news — and more fodder in the debate over how to respond to retail crime that is roiling big cities including L.A., San Francisco and New York.
“What can stores do to be safer?”
— Ani Chittle, 77, a Topanga mall regular
In recent weeks, organized mobs hit stores across the L.A. region, including Nike, Gucci and Yves Saint Laurent. A Ksubi store on La Brea Avenue was targeted Tuesday evening.
“What can stores do to be safer?” said Ani Chittle, 77, a Westfield Topanga mall regular who was drinking coffee outside the Nordstrom on Monday with her husband. “We are not overreacting to the robberies and I’m not so scared that I have changed my habits to visit here.”
The LAPD responded to the robbery by beefing up patrols. But officials said they are concerned about the message the brazen mobs send about safety.
“The most disheartening thing here is that this is what we’ve come to here in L.A.,” said LAPD Cmdr. Gisselle Espinoza. “We are interviewing people and trying to find leads and strategies to find out who these people are.”
Sophisticated networks are sometimes organized on social media and messaging apps, targeting luxury retailers and then reselling items through websites.
The thieves coordinate to steal merchandise such as perfume, cosmetics, toiletries and power tools, using an army of cohorts to deliver their stolen merchandise to warehouses.
Although Plexiglas cases and steel cables deter the professional shoplifting crews, the mobs aren’t beyond using sheer force and even violence to get what they want.
LAPD Assistant Chief Dominic Choi told the city’s civil Police Commission on Tuesday that the Nordstrom thieves made off with more than $100,000 of merchandise within minutes. A shopper who uploaded a video of the chaos captured pillaged clothing racks, broken display counters and ringing clothing sensor tag alarms.
“They were wearing ski masks and fled with high-end handbags, clothing and other easily resellable items,” Choi said. “We are unsure if the other flash mobs are related but we are working on any connections.”
Five days earlier, the loss was even greater at the Yves Saint Laurent in Glendale. Thirty bandits grabbed about $300,000 of merchandise. Rick Caruso, whose company owns the Americana at Brand shopping center, offered a $50,000 reward leading to the arrests of the suspects.
Glendale police have strong leads on the suspects in that brazen crime, according to law enforcement sources not authorized to discuss those efforts.
Aram Kaloustian grabbed a cup of coffee Tuesday morning at the Americana, a few hundred feet from the Yves Saint Laurent store where workers repaired the entrance to the shop that thieves ransacked last week.
Kaloustian, 53, has lived in Glendale for more than 30 years and feels it’s one of the safest cities in the region. The robbery will not deter him from visiting the outdoor mall, he said.
“I feel safer at the Americana than anywhere else,” Kaloustian said. “There is such a presence of security and these thieves cannot do more than grab and run with the products that they want to steal.”
The Westfield Topanga attack has underscored how such high-profile crimes have become political issues. In San Francisco, retail thefts have roiled the city. Some top retailers, including Nordstrom and Whole Foods, have closed stores in parts of the city that have struggled to recover from the pandemic.
Los Angeles Mayor Karen Bass called the robbery “absolutely unacceptable…. Those who committed these acts and acts like it in neighboring areas must be held accountable.”
Caruso, who narrowly lost a bid to be Los Angeles mayor, said the state’s politicians and prosecutors need to “have some backbone” and realize that decriminalizing lesser crimes and adopting so-called zero bail policies allow repeat offenders to get out quickly and commit new crimes.
“This isn’t a situation where you have a couple of knuckleheads going into a store stealing and running out. This is organized crime,” he said. “They’re well-prepared and serial criminals. They do it over and over again. When they get arrested, they know they’re getting out.”
Mob thefts first drew headlines a few years ago after a series of incidents in high-end malls across California as well as in San Francisco’s Union Square.
Faced with criticism that the state was too lenient toward shoplifters, Gov. Gavin Newsom and Atty. Gen Rob Bonta went on the offensive, directing the California Highway Patrol and other entities to target retail thieves.
Under California law, “organized retail theft” can be prosecuted as a felony if an individual works with at least one other person to steal with the intent to sell.
The surge in such high-profile crimes renewed debate over justice reform measures, such as zero bail policies for most misdemeanor crimes, including shoplifting.
Law enforcement officials including LAPD Chief Michel Moore have criticized zero bail policies, saying they allow for repeat offenders and make it more difficult to punish criminals.
Critics often also blame a rise in property crimes on Los Angeles County Dist. Atty. George Gascón’s policies that limit the prosecution of low-level misdemeanors. The number of misdemeanors prosecuted in Los Angeles has plummeted during Gascón’s administration.
LAPD crime statistics show that the number of burglaries so far in 2023 has climbed to 8,567 compared with 7,579 in the same period of 2021, about 13% higher than 2021 but 4% lower than last year. Similarly, robberies are up 4% over 2021 but down 14% from last year. Overall, crime has decreased from last year, by 2%, but is still significantly above 2021 levels by 12%. Violent crime is trending down for a second year, with a nearly 9% drop in 2023, according to LAPD statistics.
But criminologists often warn that it’s unlikely a prosecutor’s policies would affect crime rates so directly in just a few years.
Gascón said scenes at the malls in Canoga Park and Glendale are not shoplifting but brazen organized retail theft.
“This seems to be organized crime to me and for that reason, we have assigned our organized crime unit to work on these cases since last year,” he said.
By Monday, more security guards than usual patrolled the Westfield Topanga mall, said Courtney Blair, 23, who regularly visits the mall. The overall feeling is that the mall intends to deter any copycats, but Blair is concerned that the increase in security will only be temporary.
“If the increase in security goes away, after the attention on the robbery dies down, then the sense of safety will also go away,” Blair said. “If that happens, then the mall will lose my physical patronage. I’ll still buy things online.”
Times staff writer James Queally contributed to this report.
Business
SEC probes B. Riley loan to founder, deals with franchise group
B. Riley Financial Inc. received more demands for information from federal regulators about its dealings with now-bankrupt Franchise Group as well as a personal loan for Chairman and co-founder Bryant Riley.
The Los Angeles-based investment firm and Riley each received additional subpoenas in November from the U.S. Securities and Exchange Commission seeking documents and information about Franchise Group, or FRG, the retail company that was once one of its biggest investments before its collapse last year, according to a long-delayed quarterly filing. The agency also wants to know more about Riley’s pledge of B. Riley shares as collateral for a personal loan, the filing shows.
B. Riley previously received SEC subpoenas in July for information about its dealings with ex-FRG chief executive Brian Kahn, part of a long-running probe that has rocked B. Riley and helped push its shares to their lowest in more than a decade. Bryant Riley, who founded the company in 1997 and built it into one of the biggest U.S. investment firms beyond Wall Street, has been forced to sell assets and raise cash to ease creditors’ concerns.
The firm and Riley “are responding to the subpoenas and are fully cooperating with the SEC,” according to the filing. The company said the subpoenas don’t mean the SEC has determined any violations of law have occurred.
Shares in B. Riley jumped more than 25% in New York trading after the company’s overdue quarterly filing gave investors their first formal look at the firm’s performance in more than half a year. The data included a net loss of more than $435 million for the three months ended June 30. The shares through Monday had plunged more than 80% in the past 12 months, trading for less than $4 each.
B. Riley and Kahn — a longstanding client and friend of Riley’s — teamed up in 2023 to take FRG private in a $2.8-billion deal. The transaction soon came under pressure when Kahn was tagged as an unindicted co-conspirator by authorities in the collapse of an unrelated hedge fund called Prophecy Asset Management, which led to a fraud conviction for one of the fund’s executives.
Kahn has said he didn’t do anything wrong, that he wasn’t aware of any fraud at Prophecy and that he was among those who lost money in the collapse. But federal investigations into his role have spilled over into his dealings with B. Riley and its chairman, who have said internal probes found they “had no involvement with, or knowledge of, any alleged misconduct concerning Mr. Kahn or any of his affiliates.”
FRG filed for Chapter 11 bankruptcy in November, a move that led to hundreds of millions of dollars of losses for B. Riley. The collapse made Riley “personally sick,” he said at the time.
One of the biggest financial problems to arise from the FRG deal was a loan that B. Riley made to Kahn for about $200 million, which was secured against FRG shares. With that company’s collapse into bankruptcy in November wiping out equity holders, the value of the remaining collateral for this debt has now dwindled to only about $2 million, the filing shows.
Griffin writes for Bloomberg.
Business
Starbucks Reverses Its Open-Door Policy for Bathroom Use and Lounging
Starbucks will require people visiting its coffee shops to buy something in order to stay or to use its bathrooms, the company announced in a letter sent to store managers on Monday.
The new policy, outlined in a Code of Conduct, will be enacted later this month and applies to the company’s cafes, patios and bathrooms.
“Implementing a Coffeehouse Code of Conduct is something most retailers already have and is a practical step that helps us prioritize our paying customers who want to sit and enjoy our cafes or need to use the restroom during their visit,” Jaci Anderson, a Starbucks spokeswoman, said in an emailed statement.
Ms. Anderson said that by outlining expectations for customers the company “can create a better environment for everyone.”
The Code of Conduct will be displayed in every store and prohibit behaviors including discrimination, harassment, smoking and panhandling.
People who violate the rules will be asked to leave the store, and employees may call law enforcement, the policy says.
Before implementation of the new policy begins on Jan. 27, store managers will be given 40 hours to prepare stores and workers, according to the company. There will also be training sessions for staff.
This training time will be used to prepare for other new practices, too, including asking customers if they want their drink to stay or to go and offering unlimited free refills of hot or iced coffee to customers who order a drink to stay.
The changes are part of an attempt by the company to prioritize customers and make the stores more inviting, Sara Trilling, the president of Starbucks North America, said in a letter to store managers.
“We know from customers that access to comfortable seating and a clean, safe environment is critical to the Starbucks experience they love,” she wrote. “We’ve also heard from you, our partners, that there is a need to reset expectations for how our spaces should be used, and who uses them.”
The changes come as the company responds to declining sales, falling stock prices and grumbling from activist investors. In August, the company appointed a new chief executive, Brian Niccol.
Mr. Niccol outlined changes the company needed to make in a video in October. “We will simplify our overly complex menu, fix our pricing architecture and ensure that every customer feels Starbucks is worth it every single time they visit,” he said.
The new purchase requirement reverses a policy Starbucks instituted in 2018 that said people could use its cafes and bathrooms even if they had not bought something.
The earlier policy was introduced a month after two Black men were arrested in a Philadelphia Starbucks while waiting to meet another man for a business meeting.
Officials said that the men had asked to use the bathroom, but that an employee had refused the request because they had not purchased anything. An employee then called the police, and part of the ensuing encounter was recorded on video and viewed by millions of people online, prompting boycotts and protests.
In 2022, Howard Schultz, the Starbucks chief executive at the time, said that the company was reconsidering the open-bathroom policy.
Business
'TikTok refugees' unexpectedly turn to Chinese alternative as ban looms
TAIPEI, Taiwan — TikTok users concerned about a looming ban are finding solace in a strange place.
Days ahead of a Supreme Court decision that could determine whether the popular short-video app shuts down starting Sunday, a number of users appear to be turning to an app called RedNote — more commonly known to its majority-Chinese audience by its Chinese name, Xiaohongshu.
It’s a surprising choice since Xiaohongshu is Chinese-owned, and such ties are the reason U.S. lawmakers moved to ban TikTok in the U.S., citing privacy and national security concerns.
Also Xiaohongshu is dominated by Chinese language, and its content is subject to censorship by Chinese government officials, something alien to most U.S. users.
But by embracing a Chinese social media and lifestyle app similar to Instagram, some U.S. TikTok users say they are protesting what they believe is the unfair ban of the ubiquitous app.
“I think America is trying to bully China into selling to an American owner. A lot of us just don’t want to give in to them,” said Samantha Manassero, a 39-year-old nurse in L.A. who downloaded Xiaohongshu on Sunday night after watching content creators on TikTok pitch it as a comparable app. “I think some of it is literally just pettiness.”
Last year, Congress passed a bill that requires TikTok’s owner, Bytedance, to sell the app to a U.S.-approved owner or face a nationwide ban. As soon as Wednesday, the Supreme Court is expected to uphold the legality of the ban.
It was unclear whether Xiaohongshu, which was started in 2013, would become a viable alternative to TikTok or if the recent migration to the Chinese platform accounts for a significant share of TikTok’s 170 million U.S. users.
But a surge in new users made Xiaohongshu the top free download on Apple’s App Store this week. No. 2 on the charts was another social media app developed by Bytedance, Lemon8. It’s unclear whether either app will be subjected to the same U.S. government scrutiny as TikTok.
It is also difficult to determine exactly how many U.S. TikTok users have created accounts on Xiaohongshu or how many will stay on it. While many Xiaohongshu regulars have welcomed the influx of Americans identifying themselves as “TikTok refugees,” the app’s interface is largely in Chinese, making it difficult to navigate for non-native speakers.
Chinese apps are subject to stringent censorship on discussions that the Chinese government deems politically sensitive. These topics can range from illegal activities to LGBTQ+ rights to Winnie the Pooh, images of which have been used to mock Chinese President Xi Jinping.
The Chinese version of TikTok, called Douyin, has different content restrictions and is only available for mobile download in China. Bytedance has argued that TikTok, which is used by the rest of the world, is a separate entity from Douyin and not beholden to the Chinese Communist Party.
That did not stop President-elect Donald Trump from proposing a ban of TikTok in 2020, or President Biden from signing it into law in 2024.
The legality of such a ban has been questioned several times. Last month, in an about-face, Trump, who has 14.8 million followers on TikTok, filed a legal brief requesting to stay the ban so he can negotiate a deal once he takes office.
As TikTok faces an uncertain future, Xiaohongshu’s latest arrivals were eager to try out the new app despite its foreign nature.
Manassero, who posts videos about healthcare and power lifting to about 7,000 followers on TikTok, said she already has a much larger audience of 26,000 on Instagram. However, she was motivated to create an account on Xiaohongshu partly out of frustration at the U.S. government’s determination to outlaw TikTok.
“I don’t know what I’m doing, I don’t know what I’m reading, I’m just pressing buttons,” Manassero said in her first video post. The next morning, her account had received 5,000 views and 3,500 new followers. By Tuesday, the hashtag “Tiktok refugee” had received more than 90 million views and 2 million comments.
TikTokers sought each other out with introductions, follow requests and shared tips on how to navigate the app’s Chinese functions. On Monday, more than 190,000 viewers joined a live chat named “TikTok Refugees Club,” and held discussions in English about what a TikTok ban would mean and future plans for social media content. In the comments, users greeted new arrivals and lamented they could not understand each other.
“Maybe you can learn how to speak Chinese,” one user wrote in English.
“Where’s the translator?” another viewer asked in Chinese.
On Tuesday, the Wall Street Journal reported that Chinese officials had discussed the possibility of selling TikTok to a trusted non-Chinese party such as Elon Musk, who already owns social media platform X. However, analysts said that Bytedance is unlikely to agree to a sale of the underlying algorithm that powers the app, meaning the platform under a new owner could still look drastically different.
Manassero and other TikTokers expressed distaste at the prospect of migrating to U.S. tech platforms such as Instagram or X that could benefit from an influx of users if TikTok shuts down.
“We don’t want to turn around and make a bunch of billionaires even more rich,” she said. “I would honestly rather the app get shut down than be owned by Elon Musk.”
Though she is still trying to figure out how to use Xiaohongshu and message people back, Manassero said she would likely stay on the Chinese lifestyle app regardless of whether the TikTok ban goes through.
“The response has been so friendly and nice. It’s good energy,” she said. “This feels like the early TikTok days: a little more organic, so it’s fun.”
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