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Virginia's top nursing home advocate sees 'troubling trend' in industry: 'We need to do better'

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Virginia's top nursing home advocate sees 'troubling trend' in industry: 'We need to do better'


RICHMOND, Va. — Virginia’s top advocate for people living in nursing homes and assisted living is speaking out after several CBS 6 investigations alleging abuse, neglect, and a lack of basic care in some skilled nursing facilities in the area.

“It’s a conversation long overdue, and it’s a problem too long kept under wraps,” said Joani Latimer, Virginia’s Long Term Care Ombudsman at the Department of Aging and Rehabilitation (DARS). “We need to do better, we have some serious issues.”

Latimer oversees 33 long-term care ombudsmen located all over the state.

Half of them work part-time.

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Residents and their families can reach out to the ombudsmen for help overcoming problems and concerns.

The ombudsmen visit the facilities and try to talk through solutions, but they do not have any enforcement powers, as in, they cannot force a facility to make a change.

Latimer estimated that the ombudsmen respond to about 1,000 facilities overall.

“It’s a really tall task,” Latimer said. “In an ideal world we could be at everyone’s bedside offering assistance as needed. Our ability to do that is limited.”

Latimer said the largest portion of the complaints the ombudsmen receive relate to basic care: things like having a diaper changed promptly, or being turned every two hours if they have a bed sore.

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“So, residents in these facilities, they are entitled to that care?” CBS 6 investigative reporter Melissa Hipolit asked Latimer.

“They are entitled to being turned every two hours if that is in their plan of care,” Latimer replied.

“They are entitled to having their diaper changed whenever they use the restroom?” Hipolit responded.

“Right, right, and these are all things that are reasonable expectations within the realm of clinical practice,” Latimer responded.

Do you have to accept that you are going to have to wait two hours for your diaper to be changed or longer?” Hipolit asked.

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“No absolutely not. I’ll say that, and I think sometimes folks in these situations, in LTC facilities, particularly in those that are just not doing what they need to be doing, which is not all of them, when that is the culture, I think people become convinced that their expectations are unreasonable,” Latimer responded.

At Colonial Heights Rehabilitation and Nursing Center, prosecutors allege a woman was left in her bed for days in her urine and feces and was not turned to the point that her wounds caused sepsis, which killed her.

“Are there facilities that are providing this basic level of care so folks are not getting bed wounds, or if they do get bed wounds, they’re not worsening to a stage four? Can that be done? Is it possible?” Hipolit asked Latimer.

“I think it is possible,” Latimer replied. “Yes, there may be a person who is more inclined because of their clinical condition to develop these skin integrity problems, but the main thing is there are some things that can be done to prevent that from occurring and so one of them, of course, is not letting someone lie in their own waste.”

Latimer said there are several options available to people to request help to improve a situation, and an investigation into concerns.

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  • She advises people to initially reach out to her office at elderrights.virginia.gov if they are not exactly sure where to go first.
  • However, if someone feels abuse or neglect may be going on, such as in a case of diapers not being changed or ulcers being developed, she recommends using the DARS Adult Protective Services portal to submit allegations of maltreatment.
  • Residents and families can also submit a complaint with the Virginia Department of Health’s Office of Licensure if they have concerns about the quality of care being provided at a particular facility.
  • If a resident or family member believes a facility or providers may be charging Medicaid for services that are not being provided, they can submit a report to the state Attorney General’s Medicaid Fraud Control Unit here.
  • Likewise, if they feel a facility or providers may be charging Medicare for services that are not being provided, they can submit a report here.
  • And, finally, when a resident or their family is concerned that a licensed provider, like a doctor or a nurse, may not be providing safe and competent care, they can file a complaint with the Virginia Department of Health Professions here.

A CBS 6 investigation found nursing homes are required by law to have a Medical Director to oversee the care being provided, but those doctors are not required to see patients.

We uncovered one Medical Director who oversees care at 31 different facilities.

Watch: Daughters concerned about amount of time doctors spend in nursing homes

Daughters concerned about amount of time doctors spend in nursing homes

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“It just seems kind of humanly impossible to be there, present to those care needs in an effective way if you have that many folks you are overseeing, so to speak,” Latimer said.

CBS 6 also previously reported that search warrants in Colonial Heights allege two nurses talked about stealing drugs from patients, and one of them described a resident using foul language.

Local News

What alleged texts between nurses at Colonial Heights nursing home reveal

Latimer said the public needs to band together to demand change.

“We have facilities that are doing it, can do it, and are showing that it can be done, that there can be a culture of caring that permeates all aspects of that operation, but I think we have seen a troubling trend in something other than that in many facilities, whether it has to do with ownership patterns, the changes in the workforce, whatever it is it is really disheartening,” Latimer said.

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‘Explosions every day’: Virginia woman on her way to a wedding in India is stuck in Qatar

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‘Explosions every day’: Virginia woman on her way to a wedding in India is stuck in Qatar


Arlington, Virginia, resident Anjali Sharma — stuck in the Middle Eastern since Saturday — documents her story on social media from a hotel in Doha, Qatar.

“I think it really hit me when I saw black smoke coming from afar on one of the buildings, and it ended up being a missile that got defused, and the debris fell on the ground and caused an explosion,” Sharma said.

She was on her way to a wedding in India and had a layover in Qatar when Iran’s retaliatory strikes began. The airspace in Qatar and several other nearby countries is closed.

Sharma is alone. She says the rest of her family she was supposed to meet with had their flights canceled.

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She says it’s incredibly unsettling.

“I hear explosions every day,” Sharma said. “I hear planes going outside. I mean, I still hear military jets, right now. I don’t really know what that means.”

She is one of several thousands of Americans stranded in the Middle East. The State Department said it’s assisted almost 6,500 Americans since the conflict began.

Sharma says she hasn’t been able to get any clear guidance.

“I would just really appreciate it if the U.S. government could get clear guidelines of what they’re going to do to get us out and when that even may be,” she said.

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U.S. Rep. Don Beyer, D-Va., has been critical of the Trump administration’s evacuation efforts. He says his office has heard from about 100 families whose loved ones are stranded abroad.

“The primary reason the State Department exists is to serve Americans living abroad, and they’re desperately failing at that, right now,” he said.

The White House said the secretary of state issued Level 4 travel advisories dating to January. But Qatar was not one of the countries given a do-not-travel advisory.

The State Department Wednesday created a new form for stranded citizens to fill out. They say it will provide departure information about available aviation and ground transportation options.

Sharma hopes it’s her ticket out.

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“I just want to get out of here safely at this point.”



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Giants will hold 2026 training camp in West Virginia

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Giants will hold 2026 training camp in West Virginia


The New York Giants will be forced to hold their 2026 training camp, the first with John Harbaugh as head coach, out of state.

Per a report from the New York Post, the Giants will hold what will likely be the first two weeks of training camp in West Virginia at the Greenbrier Resort, located in White Sulpher Springs.

Part of the reason for the move is the fact that World Cup games will be held at MetLife Stadium this summer. There is also ongoing construction at the Giants’ facility at 1925 Giants Drive. The Giants are expanding their locker room, weight room, dining facility and office space at their headquarters, constructed in 2009. That work began before Harbaugh was named head coach.

NFL teams have used the Greenbier extensively since 2014, when it was first established to host training camp for the New Orleans Saints. The Houston Texans and Cleveland Browns have held training camps there, and other have practiced there during extended road trips.

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The facility has two grass fields and a FieldTurf field, as well as all of the other accommodations an NFL needs.

The Giants have trained at their own Quest Diagnostics Training Center in East Rutherford, N.J. since 2013.

Exact dates for NFL training camps have not yet been set, but the starting date is generally some time in late July. Per the Post, most practices at the Greenbrier are expected to be open to the public.



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Senate approves lawmaker pay raise as teacher pay hike stalls in Virginia budget talks

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Senate approves lawmaker pay raise as teacher pay hike stalls in Virginia budget talks


As the legislative session in Richmond comes closer to an end, lawmakers are still hard at work hammering out the budget for the year ahead. This year, the Senate has approved a pay raise for lawmakers after tabling bills that would have provided larger pay increases for teachers.

With the cost of living rising, teachers across Virginia have been watching the proposed budget closely and hoping for higher pay.

In February, a bill that would have raised teacher salaries by 4.5% each year until reaching the national average of $77,000 was tabled until next year. The decision left some educators disappointed.

“It’s definitely disappointing. We’re at a time where we are struggling to keep highly qualified staff in the buildings and in the profession, to be quite honest, because we have to compete with other industries,” Karl Loos, president of the Lynchburg Education Association, said.

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There is still a 3% increase for teachers included in the proposed Senate budget, and a 2% increase in the House of Delegates’ proposed budget. But Loos said a 3% raise only matches the rate of inflation, and will likely not be appealing enough to fill vacant positions.

“I think certainly teacher pay is a deterrent for a lot of people, especially as they see the amount of work that goes into it and the compensation for that work,” Loos said.

The Virginia Education Association also advocated for the 4.5% pay increase. Chad Stewart, the interim director of Government Relations and Research, said they believe budget uncertainty may have made lawmakers hesitant to commit to long-term increases they might not be able to sustain.

According to the State Fiscal Impact Statement, seen below, it would have required an additional $159.0 million in 2027, and increasing amounts for the next couple of years to meet the goal of reaching the national average.

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“We’ve seen commitments going back decades from previous governors who have all stated they want to get the national teacher pay average, but no governor has ever delivered on it,” Stewart said.

Stewart said the average national pay for teachers they are hoping to meet is $77,000, and that the current average salary for teachers in the Commonwealth is around $70,000. He said ultimately it comes down to the budget, and he hopes in the following years teachers will receive that larger pay increase. Stewart said the organization hopes Gov. Spanberger will be the first to follow through on that promise.

Meanwhile, legislation that would increase pay for state lawmakers was passed in the Senate on Thursday. Republican Del. Tim Griffin of the 53rd District said he voted against the measure.

“I was outraged last week when they raised their own pay. I voted against it,” Griffin said. “When you run on affordability, I think people expected it to be more affordable for the people that live and work in Virginia, not for ourselves. It kind of defeats the purpose.”

When asked about the proposed pay increases in the House and the Senate, Campbell County Superintendent Clay Stanley said in a statement, “I am praying for 3%. Our teachers, at minimum, deserve a raise that matches the cost of living increase.”

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ABC13 reached out to local Democratic lawmakers for comment on the teacher pay raise legislation, but did not receive a response.



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