DANVILLE, W.Va. (WSAZ) – Since May 25, Debra Hopkins and her husband James haven’t had access to their phones after the tree directly behind their home fell into an unused trailer and destroyed the phone lines.
“I looked outside, and I thought ‘oh my God,’ and it ripped a hole through the ceiling. ” Debra said.
Debra has to drive more than 3 miles before she can get cell phone service. She said there’s no way to contact emergency services for her husband, who has a heart condition.
“It would take time for the ambulance to get here, so I’d be better off taking him in my car and run him to the hospital which takes about 20 minutes,” she said.
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The location of their home has always made it difficult to take James to appointments.
“It makes you feel helpless, and he is just now getting to the point where he can actually go to the doctor every three to six months instead of every week being in the hospital.”
Debra and her daughter, who used to live in the trailer behind her mother’s home, said they’ve tried to reach out.
The last time Frontier came to evaluate the situation, they left her a paper that said, “Once the tree is cut off our line and a new pole is placed, we can safely get your service back working. It’s been reported, they are very busy.”
Fallen tree causes phone line damage in Danville, West Virginia(WSAZ)
“She explained to them like I did about her dad and his heart condition, if he would have a heart attack we would be hurting.”
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Debra said she’s thankful no one was hurt because of the damages to the trailer, and although her daughter no longer lives there, she’s tried to reach out to Frontier multiple times since May 25 to ensure the safety of her parents.
We’re highlighting the many threads that make Virginia so special
As we approach the 250th anniversary of the United States and Virginia, we’re embarking on a journey to celebrate the rich history of the place we call home. (WSLS 10)
Virginia is filled with so much history just waiting to be explored. As we mark the 250th anniversary of the United States and Virginia, we’re celebrating this milestone with a new series: Patchwork 250.
The series will highlight the many threads that make Virginia so special and celebrate every patch (whether that’s a remarkable person, an unforgettable location or a memorable event).
As this new initiative gets underway, we’d love to hear from you. Share your favorite pieces of history and be a part of Virginia’s ongoing story.
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Using Pin It or the form below, let us know: what’s a unique piece of history from your community that you think more people should know about?
Click here for more details.
Copyright 2025 by WSLS 10 – All rights reserved.
About the Author
Jazmine Otey headshot
Jazmine Otey
Jazmine Otey joined the 10 News team in February 2021.
A fatal collision between a motorcycle and a pickup truck on Thursday evening has claimed a life and prompted a significant road closure in South Reno.
The Nevada Highway Patrol (NHP) responded to reports of the crash at approximately 5:29 p.m. on February 26. The incident occurred on northbound South Virginia Street, just north of Damonte Ranch Parkway.
According to the Nevada State Police, the rider of the motorcycle, an adult male, was pronounced dead at the scene by emergency medical personnel. The driver of the pickup truck remained on-site, though no further details regarding other injuries or the cause of the crash have been released. Northbound South Virginia Street: Completely shut down from Damonte Ranch Parkway to Bishop Manogue Drive.
Southbound South Virginia Street: Open, but expect “rubbernecking” delays as drivers pass the emergency vehicles. Officials expect the northbound lanes to remain closed until at least 11:30 p.m. as the NHP Highway Patrol Division completes their investigation.
A new effort is being led by Commonwealth Attorney Krystyn Reid, with support from Sen. Danny Diggs to help missing persons. (Ron Lach/Pexels.com)
HAMPTON ROADS— A proposed initiative known as The Guardian Network seeks to strengthen coordination and public access to verified information when children, seniors, and vulnerable adults go missing in Virginia.
The effort is being led by Commonwealth Attorney Krystyn Reid, with support from Sen. Danny Diggs through a budget amendment to SB30. If the amendment passes, development would move forward through the Virginia State Police.
Reid said the idea grew from her years of public service.
“The difference between politics and public service is simple,” Reid said. “One is what you say. The other is what you do.”
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Reid began her career representing domestic violence survivors and said she witnessed firsthand how quickly families can be thrown into crisis.
“When someone does not make it home, that is a family’s worst moment,” Reid said. “The Guardian Network comes from a belief that we can strengthen coordination in those first critical hours and better protect vulnerable communities.”
The network is designed to complement existing alert systems such as AMBER, Silver, Ashanti and CODI alerts. Participation would be voluntary for both families and the public.
“It does not replace them. It reinforces them,” Reid said. “What we lack is one centralized, accessible place to see verified information. This is about coordination and clarity.”
Currently, information can be fragmented, she said, making it harder for families and communities to respond effectively.
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“Families in crisis should not have to search multiple platforms,” Reid said. “Public safety requires structure. Our response should be organized and accessible.”
The United Way of the Virginia Peninsula has expressed support for the initiative, citing its alignment with the organization’s mission to improve lives by advancing education, financial stability and health.
“Children are the highest age demographic experiencing eviction and homelessness, which creates unique vulnerabilities including separation, exploitation and trafficking,” said Charvalla West of United Way of the Virginia Peninsula. “Seniors face increasing isolation, housing instability and caregiver strain in what many describe as the ‘Silver Tsunami’ of a rapidly aging population.”
She said the organization supports The Guardian Network because it strengthens coordination during the most critical moments when vulnerable individuals go missing.
“The Guardian Network aligns directly with our work to stabilize families and protect vulnerable communities,” West said. “When vulnerabilities are reduced, safety increases.”
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United Way collaborates with certified partner agencies across the Virginia Peninsula that focus on homelessness prevention, youth development, domestic violence response, aging services and housing repair. Those organizations would continue serving in their core roles, providing safe housing, trauma-informed care, mentorship, caregiver support and case management, while the network enhances coordination and awareness.
“The Guardian Network enhances coordination and awareness, while nonprofits provide the direct relational support that protects individuals before, during and after crisis events,” West said.
The concept also includes a second phase of development that would establish a standing advisory committee composed of survivors, impacted family members, nonprofit leaders, victim advocates and public safety professionals. A third phase would focus on identifying and allocating resources to support coordinated response efforts in collaboration with law enforcement, including ensuring necessary logistical supplies are available during active situations.
The immediate focus is Virginia. If successful, supporters say the model could be scalable to other states seeking to strengthen coordination in missing-person cases.
Reid said the goal is clear.
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“A stronger safety net. Better coordination. And helping bring loved ones home,” she said. “Everyone deserves to come home.”