Seattle, WA
West Seattle family worked for months to get reimbursement from Airbnb after guests made drugs in property
Airbnb hosts say company used, made medicine of their residence
The West Seattle household says Airbnb hasn’t carried out sufficient to guard them as hosts
SEATTLE – A household in West Seattle is coping with a nightmare after they are saying a bunch of individuals used and made medicine of their rental property, they usually haven’t been in a position to get reimbursed from Airbnb.
The Coopers purchased their residence in West Seattle about two years in the past. They are saying it was good for them, as they received able to take the following steps in life.
“We undoubtedly selected this spot to start out and develop our household,” stated Abigail Cooper.
The property additionally got here with an area for leases, one thing that stood out to the household, as that they had been hosts on Airbnb since 2015.
Of their time as hosts, the Coopers say tons of of individuals have stayed of their property, however that got here to an finish final Summer time.
Again in August, the Coopers say individuals renting from them made medicine on the property.
“I can see them breaking apart bizarre trying crystal substances off of a baking sheet, such as you would see like on ‘Breaking Unhealthy’ or one thing,” stated Justin Cooper.
The Coopers referred to as the police.
Additionally they despatched samples to a lab, and say the outcomes confirmed remnants of a number of medicine.
The Coopers say they referred to as an expert hazardous materials cleansing firm who quoted the work would value $37,840.37 to scrub the house.
“However in that second, just like the again of my thoughts, I used to be pondering, ‘yeah however Airbnb, like they accomplish that effectively. They promise a lot.’ Good factor we’ve such a great firm,” stated Abigail Cooper.
In response to Airbnb’s web site, Aircover for hosts lists a $1 million injury defend that states “we cowl injury by company to your house and belongings, together with valuables.”
The protection additionally presents “fast reimbursements” which states “we reimburse you for visitor damages shortly – sometimes inside two weeks.”
Nevertheless, the Coopers say that isn’t what occurred.
They declare Airbnb didn’t need them to get checks carried out, and as a substitute the Coopers declare Airbnb provided them $500 to get a deep cleansing.
The household says with what occurred on the property, they didn’t really feel that was secure for company.
For months, the Coopers say they labored with Airbnb, offering paperwork and data.
The Coopers say lastly after months, Airbnb provided to pay half the price of the cleanup, however the Coopers declare that agreeing to that provide required them not speak in regards to the incident.
After months of ready, months of misplaced rental income, the mounting restore for the prices to the property, and the lack of their peace of thoughts, the Coopers say they turned down the cash and as a substitute selected to share their story.
“For company, like Abigail was saying, like Airbnb doesn’t appear to care about your private security. After which for people who find themselves Airbnb hosts, or would possibly consider changing into an Airbnb hosts, that is how they behave after they declare to have this AirCover coverage that is alleged to resolve visitor damages inside two weeks,” stated Justin Cooper.
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FOX 13 Information spoke with Airbnb about this incident.
They offered an announcement that reads:
“Airbnb prohibits this kind of criminal activity and we’ve banned the reserving visitor accountable for this property injury. Our AirCover coverage gives as much as $1 million in injury safety to Hosts within the uncommon incidence of an incident alongside these traces, and we’ve been working to assist the Coopers with their AirCover declare.”