The Oregon Employment Department’s new website is supposed to make it easier to communicate with the agency. But some Oregonians seeking unemployment insurance benefits are frustrated over long wait times to resolve application issues and difficulties communicating with the department.
The Oregon Employment Department launched their new online platform, Frances Online, on September 6, 2022.
Alex Hasenstab / OPB
Among them is Harvest Rich. She applied for unemployment benefits in January before the agency completed a multi-year, $106 million website upgrade. Rich used to live in La Grande before her spouse’s health issues led them to move out of state. Because her most recent job was an administrative position with Oregon Health and Science University, she is claiming benefits in Oregon.
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Rich believes she and her husband meet all the eligibility requirements for unemployment benefits. Rather than having their application approved — or denied — both of their claims were flagged for further investigation. She still doesn’t know why, and neither have received benefits.
“It puts you in this state of limbo,” Rich told OPB. “You don’t know if you’re going to be denied, if you might be expecting a check in the next week or two — you know nothing.”
The upgrade to Frances Online is supposed to alleviate some of the issues related to communicating with the agency. However, transitioning to the new site has meant jammed customer service phone lines as staff and the public get used to the new technology. OPB has spoken with multiple claimants who are in a similar position as the Riches: they believe they qualify for unemployment benefits, but either their initial claim or a subsequent weekly claim is flagged for a potential eligibility issue.
The Riches and other applicants told OPB they haven’t been able to get through to anyone able to provide information about what’s holding up applications.
In Oregon, a flagged claim goes into an internal research process called adjudication. Representatives with the state employment department say because of the migration to the new online system, they do not know how many claims are waiting to get looked at by an adjudicator. They also lack information on how long it’s taking for claims in adjudication to get resolved.
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Overall, the department receives around 30,000 weekly unemployment claims. The agency has 98 adjudicators and nearly 170 employees in the general claims category.
“The new system that we have, it’s not just new technology, it’s also a new process in terms of how we are handling the work,” David Gerstenfeld, director of the Oregon Employment Department, told reporters on Wednesday. “It means that the old reports that we had can’t just transfer over and give us the same kind of insights.”
Gerstenfeld said the agency is working on generating reports with data related to the adjudication process, but was not able to provide a timeline of when those reports will be available. He said the agency will make that information public.
OPB reached out to multiple state legislators in areas with higher than average unemployment or in large population areas. Many reported a small bump in emails about frustrations with the employment department since the website rollout was completed in March.
Rep. Anessa Hartman, D-Oregon City, said her office has heard from at least 10 constituents about issues connected to the employment department. Like Gerstenfeld, Hartman says the problems aren’t with the new website.
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“OED’s previous filing system was notoriously outdated, and I’m optimistic that the new Frances Online system will streamline the process for Oregonians, despite initial hiccups for some people with their identity verification,” Hartman wrote in an email to OPB. “However, the vast majority of complaints from my constituents have not been about the online system, but rather the wait times in communications with OED staff or the adjudication process.”
Hartman points to staffing shortages and lack of federal funding as causes for the lengthy adjudication process. In the 2024 session, Oregon lawmakers approved more than $10 million for the employment department to add staff, but those funds won’t flow to the agency until June.
“The kinds of issues that adjudicators process when they’re looking at issues on claims can vary in complexity from things that are pretty simple to things that are highly complicated and involve multiple parties,” Sara Cromwell, deputy director for OED’s unemployment insurance division, said.
Officials with the agency have repeatedly pointed to understaffing and underfunding as part of the reason for long waiting times for cases in adjudication. It was among the issues brought to the surface during the pandemic when thousands of Oregonians suddenly found themselves out of work, applying for benefits and dealing with an outdated computer system and understaffed agency.
“We understand how important it is to have the unemployment insurance benefits to help replace income when people are between jobs, and we don’t take that lightly,” Cromwell said. “We’re working our hardest to provide folks with the services that they need and expect, and constantly striving to do better.”
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Director Gerstenfeld told reporters he’s confident things will improve when they are able to add staff members with the state funding expected in June.
Meanwhile, folks like Rich are still in limbo.
“When people qualify for the benefits, they need to be paid in a timely manner,” Rich said. “And if for some reason you are unable to do that, then communicate clearly the reasons why and provide a timeline.”
Forecasters with the National Weather Service are closely monitoring the windstorm but say it’s still too early to predict how strong those winds will be on Wednesday.
A car is crushed by a fallen tree on Northeast 24th Avenue on Wednesday, Dec. 17., 2025 in Portland.
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Saskia Hatvany / OPB
A windstorm packing gusts of up to 65 mph could hit western Oregon and Southwest Washington on Christmas Eve, triggering power outages and downing trees, forecasters and electric utilities warned Monday.
Forecasters with the National Weather Service are closely monitoring the windstorm as it moves up the coast, but say it’s still too early to predict exactly how strong those winds will be on Wednesday.
Gusts of at least 45 miles per hour could pass through much of western Oregon and Southwest Washington between 6 a.m. to 2 p.m. on Christmas Eve.
While there is still a lot of uncertainty around the windstorm, now is the time for residents to get ready, said Hannah Chandler-Cooley, lead meteorologist with the National Weather Service in Portland.
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“People should take precautions such as securing any outdoor decorations, garbage bins, and be prepared for the potential for some localized power outages or tree damage,” she said.
Further south, two winter storms will bring snow and rain to Southern Oregon and northern California this week, just in time for holiday travel.
California’s Siskiyou County will get the brunt of the storms, particularly at higher elevations, starting Tuesday and lasting through Friday.
Heavy snow is expected on mountain passes over 4,500 feet, and some snow could fall on Interstate 5 in the area around California’s Mount Shasta on Friday as the snow level drops, according to the forecast.
Portland General Electric urged residents to prepare an outage plan and get emergency kits ready in case the power goes out. The utility company is also warning people of potential weather hazards like downed power lines.
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“You should always assume they are alive,” John Farmer, a spokesperson with PGE, said. “You should never go near them. Don’t touch them. Don’t use a stick or a branch to move. Just stay away.”
Following the heavy rains that plummeted the region last week, the NWS also warns that soils across the state are still really saturated. That, combined with gusty winds, could knock over weakened trees and branches.
Mindy McCartt, a spokesperson with the Oregon Department of Transportation, says their crews are still working to clear up debris left behind by last week’s storms.
“Crews will continue cleanup from the previous storms while also preparing and staffing up for the next potential event,” she said. “If the storm hits as forecast, maintenance crews will be ready to respond as soon as conditions allow.”
McCartt says people who are planning to hit the road this holiday week should take extra precautions. She also recommends checking road conditions before heading out for possible closures or delays.
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No. 4 Texas Tech (12-1) vs. Oregon (12-1), Jan. 1 at 12 p.m. EST.
BetMGM College Football Odds Opening Line: Oregon by 1.5. Against the spread: Oregon 6-6, Texas Tech 12-1.
How to watch: ESPN
Key stats
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Oregon Offense
Overall: 468.9 yards per game (11th in FBS)
Passing: 251.8 yards per game (45th)
Rushing: 217.1 yards per game (13th)
Scoring: 39.2 points per game (9th)
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Oregon Defense
Overall: 271.4 yards per game (8th in FBS)
Passing: 158.1 yards per game (6th)
Rushing: 113.3 yards per game (24th)
Scoring: 16.3 points per game (10th)
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Texas Tech Offense
Overall: 480.3 yards per game (5th in FBS)
Passing: 289.4 yards per game (11th)
Rushing: 190.9 yards per game (26th)
Scoring: 42.5 points per game (2nd)
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Texas Tech Defense
Overall: 254.5 yards per game (3rd in FBS)
Passing: 186 yards per game (24th)
Rushing: 68.5 yards per game (1st)
Scoring: 10.9 points per game (3rd)
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Both teams perform well on third down. Oregon ranks 14th in the FBS, converting 48.4% of the time. Texas Tech ranks 6th, converting 51%.
Texas Tech leads the FBS with a +17 turnover margin.
Oregon is 122nd in FBS in red zone defense, allowing opponents to score on 90% of trips. Texas Tech’s red zone offense ranks 47th, scoring on 87.7% of red zone opportunities.
Rushing: Cameron Dickey, 1,097 yards on 198 carries, 14 TDs
Receiving: Caleb Douglas, 845 yards on 55 catches, 7 TDs
Last game
Oregon beat James Madison 51-34 on Saturday, Dec. 20. Moore led Oregon with 313 yards on 19-of-27 passing (70.4%) for four touchdowns and two interceptions. He also carried the ball one time for 5 yards and one rushing touchdown. Jordon Davison had 90 rushing yards on 10 carries. Benson put up 119 yards on five catches with two touchdowns.
Texas Tech won 34-7 over BYU on Saturday, Dec. 6. Morton threw for 215 yards on 20-of-33 attempts (60.6%) with two touchdowns and no interceptions. J’Koby Williams carried the ball 15 times for 80 yards, adding one reception for -2 yards. Reginald Virgil recorded 86 yards on eight catches.
Over the first few weeks of the college basketball season, not many Gonzaga fans were looking at a Dec. 21 matchup between the Bulldogs and Oregon as being one of the Zags’ toughest games on their nonconference schedule, considering the caliber of some of the other power conference teams scattered on the docket throughout November and December.
Nonetheless, Nate Bittle and the Ducks made sure to give general followers of the sport a fun matchup to watch going into the holiday break.
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The Ducks (6-6) didn’t make things easy for the Zags (12-1), who managed to come away from the Moda Center on Sunday with their smallest margin of victory in nonleague play, a 91-82 win, thanks in large part to Braeden Smith’s masterful performance in the second half.
With Graham Ike bottled up for most of the night and Braden Huff dealing with foul trouble, Gonzaga’s backup point guard stepped up when it mattered most to steer the Zags toward their eighth win over a power conference team this season.
Smith, who played extra minutes due to an ill Mario Saint-Supéry, got under the Ducks’ skin just when it looked as if Gonzaga’s lead was in jeopardy of switching hands. The former Patriot League Player of the Year at Colgate finished with 21 points, 16 of which came after halftime, and dished out seven assists without committing a turnover in 27 minutes of action off the bench. He accounted for 13 consecutive points during a pivotal stretch in the second half that saw Gonzaga’s lead swell to 15 after Smith dished to Steele Venters for a crucial 3-pointer.
With the win, Gonzaga finished nonconference play with six wins combined over the SEC and Big Ten — five of which were considered Quad 1 or 2 games — and eight wins over top 100-rated KenPom teams (Oregon was No. 74, third-lowest ahead of No. 78 Arizona State and No. 100 Maryland). The Zags won all those games by double-digit margins, making Sunday’s victory over the Ducks their first of the season by fewer than 10 points.
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Here’s what Mark Few had to say about Smith’s performance, and more, after the game.
On the pro-Gonzaga crowd in attendance
“We have a great following, and I really, really, really appreciate everybody that showed up today. I mean, that was the plan when Dana [Altman] and I set this thing up. I gotta be honest with you, I thought, we’d have more Zag nation than we had. We usually draw like crazy wherever we go, and especially in the Northwest.”
“So, little disappointed in that, but I was so happy for everybody that did show, and then the teams put on a great show. Quite frankly, those were two high level teams going at it.”
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On Braeden Smith and Mario Saint-Supéry
Gonzaga’s Braeden Smith, center, celebrate the Bulldogs’ victory over Oregon in the Northwest Elite Showdown at the Moda Center in Portland Dec. 21, 2025. | Chris Pietsch/The Register-Guard/USA TODAY NETWORK
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“Braeden was exceptional tonight. Mario’s had the flu — I don’t know what the heck’s going on, but he hasn’t been able to practice this whole week. And he even woke up feeling not as good as we thought he was going to be today. So we tried him a little bit, and God bless him, he couldn’t really function too well out there. So, we leaned on B Smith hard, and he responded big time. He saved us and was huge key to the game.”
On Gonzaga’s success in nonconference play
“I’ve been doing 27 years of this stuff, and we’ve always tried to schedule difficult. Especially this last — I don’t know, 10 years or 12 years; we’ve been trying to schedule to be a number one seed in a [nonconference play]. And I think — I’m sure somebody will dispute this with ‘analytics’ — but I think it’s the best run we’ve had in the nonconference.”
“I mean, literally, with who we’ve played, where we’ve played, how the games have stacked up; it just felt like that, and that’s not taking anything away — I mean, we’ve had teams go undefeated, as you know, to the very, very end of the season. But sometimes we weren’t able to play the type of schedule we played. The COVID year we certainly weren’t, and I can’t, off the top of my head, remember how we did in ’17 or ’19, but certainly not as good as we’ve done in the nonconference. Super proud of these guys.”
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On Oregon center Nate Bittle
Gonzaga’s Emmanuel Innocenti, left, forces a jump-ball turnover against Oregon’s Nate Bittle during the second half of the Northwest Elite Showdown at the Moda Center in Portland Dec. 21, 2025. | Chris Pietsch/The Register-Guard / USA TODAY NETWORK via Imagn Images
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“We recruited Nate. He comes from a great family and he had a great high school career. It’s great to see him healthy. And then I think when you see him healthy, you can see how skilled he is. And I think when you play him, you forget how big he is.
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“And listen, there are a lot of guys in college basketball that are [playing more than four seasons]. He’s not the only one, and they’ve taken advantage of it, and good for them. And until we can get some organization and some rules around this thing, I think we’ll continue to see that.”
On whether the Zags have room for growth
“There’s always [another level to reach]. We’re not even halfway through our season. The teams that continue to get better — I’ve said this every year, you got to continue to get better. Those are the ones that will win and advance in the NCAA Tournament. Teams that get stuck with how they’re playing in late December, it’s not going to happen. So, we have to stay on that growth plane.”
