The wait has been frustrating. But making matters worse: While she’s in limbo, the government employee responsible for distributing payments to people whose homes and businesses were destroyed or damaged has already received a six-figure payment.

“They cannot figure out for the life of them how to pay us,” said Mathews of Las Vegas, New Mexico, “but they sure as hell figured out how to pay themselves.”

Four years after the fire, the worst in New Mexico’s history, the Federal Emergency Management Agency is facing questions about how it has administered a compensation fund set up by Congress to help the wildfire victims. Critics are demanding to know how the money has been distributed, who has received it and whether it’s going to the people who need it most.

People who have filed claims complain that the review process has been complicated, frustrating and painstakingly slow and that cases are closed with no notice and no money awarded for their losses.

“Getting money from FEMA, that’s like getting blood from a rock,” Mathews said. “They’re not giving us anything.”

On Thursday, Feb. 12, FEMA placed the director in charge of distributing the money and his deputy on administrative leave after revelations that each received six-figure payouts through the program while other victims are waiting for their claims to be processed.

Jay Mitchell, who works out of the FEMA claims office in Santa Fe, and his wife, Lisa, a real-estate broker, were awarded $524,000 through the compensation fund last year, according to documents obtained by USA TODAY. The money was to be used to repair smoke and ash damage to the couple’s home in Angel Fire, New Mexico, and to cover Lisa Mitchell’s reported business losses, the documents say.

An independent news outlet called Source New Mexico was the first to report the payments.

Lisa Mitchell said in a brief phone interview with USA TODAY that she and her husband have been unfairly targeted. “We’re being harassed for absolutely no wrongdoing,” she said, declining to respond to a reporters’ questions.

Jay Mitchell’s deputy, Jennifer Carbajal, and a woman named Jennifer Sanchez, identified in local news reports as her ex-wife, also received $267,000 for smoke and ash cleaning and for flooding at a consulting business in Pendaries, New Mexico, the records show. 

FEMA and Carbajal did not respond to requests for comment. But Paul Judson, a deputy assistant administrator in FEMA’s headquarters in Washington, stressed in an email to staff of the Santa Fe office that the decision to place Mitchell and Carbajal on leave “does not reflect a finding of wrongdoing.”

Judson did not say how long either would remain on leave or whether they will be paid while they are away. Juan Ayala, a senior FEMA official, will oversee the office’s daily operations, he said.

Criticism of FEMA’s handling of the payments comes as the agency is already under intense scrutiny in Washington. President Donald Trump’s administration has initiated a dramatic overhaul of the agency, which is responsible for coordinating the federal government’s response to natural disasters. Trump has repeatedly characterized FEMA as ineffective and has pushed for states to have a larger role in disaster response.

Hundreds of jobs at the agency have been eliminated since Trump began his second term last year. A lawsuit filed in January by employees’ unions and public interest groups says claims the Department of Homeland Security plans even deeper cuts, with more than 10,000 of the agency’s roughly 20,000 employees expected to be terminated in the coming months.

Questions about the agency’s handling of the compensation fund for the wildfire victims and the disclosure that Mitchell and Carbajal each received large payments have infuriated several of the state’s elected leaders and families and business owners who are still waiting for their claims to be processed.

“It’s a slap in the face that Mr. Mitchell and his wife got paid out,” said Maria Lowe, a community activist who has been assisting people with their claims. “He should be ashamed of himself.”

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‘Like poking a rock with a stick’

Mathews and her family did what they could to help friends and neighbors as the flames scorched and scarred just about everything in their path.

They housed firefighter crews on their ranch. Her restaurant, the Prairie Hill Café, provided meals to neighbors whose homes or businesses were destroyed or heavily damaged. Her father, Oren Mathews, who owns a gravel and well-digging company, dispatched water trucks that helped save other people’s homes. 

Mathews vividly remembers riding in one of her father’s water trucks through thick smoke as black as the night to help family members and other ranchers save their homes.

At one point, a state trooper who had blocked the road with his vehicle stopped them and said they would not be allowed to continue. It was too dangerous, he said. The truck driver, one of her father’s employees, told the officer to move his car and let them through or he’d run over it.

“You’ll have to shoot us to stop us,” he said.

Mathews’ father suffered smoke inhalation while helping battle the flames and had to be hospitalized. He now has permanent lung damage. But people like him weren’t willing to watch their homes and ranches go up in flames without a fight.

“We’re stewards of our land,” Sara Jo Mathews said. “They were not going to abandon their ranch that’s been here for generations and their sheep and their horses and their cows to let them burn. They stayed and fought.”

The destruction from the inferno, known as the Hermits Peak/Calf Canyon Fire, was surreal.

More than 341,417 acres of rugged mountain terrain burned across three counties in northern New Mexico between early April and late June in 2022. The conflagration started as two separate fires – one that resulted when the U.S. Forest Service lost control of a prescribed burn at the base of Hermits Peak in the Pecos Wilderness, the other when a holdover burn pile from the previous winter reignited near Gallinas Canyon.