Hawaii
How this Hawaii retailer works around astronomical shipping costs
In Business of Home’s series Shop Talk, we chat with owners of home furnishings stores across the country to hear about their hard-won lessons and challenges, big and small. This week, we spoke with designer Barbie Burch, co-owner and principal designer of Roost Design Hale on Hawaii’s Big Island.
Barbie BurchCourtesy of Roost Design Hale
After nearly a decade and a half designing in Southern California, Burch moved out to Hawaii during the pandemic and decided to stay. As both a designer and a customer, she struggled to find products and decor anyplace other than Costco; and most of the big-box chains don’t even have locations in the area. In the hope of filling that void, last fall she opened Roost Design Hale in the town of Kailua-Kona on the island’s west coast. Ahead, Burch discusses finding local artists, dealing with shipping costs, and explaining price points to walk-in customers.
What was your career like before the shop?
I am an interior designer. I went back to school for that in 2006 and started my career in Los Angeles. I moved to Hawaii in 2020, and I continued working on projects in Southern California during the pandemic. I realized that on the Big Island, it’s largely rural; it’s not like Oahu, the closest city. All the clients I was meeting here were having a heck of a time finding [furnishings], as [was] I. When we moved, I asked my real estate agent to measure the house for me so that I could do all my purchasing in L.A. and put it on a container to ship. That’s what led to [my store]: trying to do some modern stuff in this middle price point. A lot of people here will just go to Costco and shop for furniture, or it’s the 1 percent and they’re flying in their designers from the mainland. I was just trying to fill that void in the center.
How would you describe the aesthetic?
Really large scale. There’s not really anything midcentury, which is very popular back in L.A. I’d say modern, classic, with lots of performance fabrics and indoor-outdoor kind of casual living.
What is the balance of merchandise?
It’s 75 percent furniture. The art is all island-based artists, with just a couple of pieces that I sprinkle in from [mainland] vendors. Then a whole bunch of accessories—pillows, branded candles, antique glass beads. About 5 percent is vintage.
Who is your typical customer?
Lots of walk-ins. We’re located in a really up-and-coming little neighborhood with other cute boutiques and restaurants, so it’s a lot of homeowners whose primary or secondary residence is here, who don’t necessarily have their own designers. I’m still designing, so I bring in my clientele, and then we try to emphasize on the website that we can get you anything. It doesn’t make sense for me to carry the top price points, because they would sit on the floor forever. I’m trying to find that balance of what people can afford, while still letting people know, “Hey, I can get you that thousand-dollar chair.”
Can you tell me about a vendor you love?
We work with a woodworker who makes these really beautiful cutting boards out of local woods—Lion Legacy Finish Carpentry. I went to a fundraising auction for the Society for Kona’s Education & Art, called SKEA, and he had donated a few of his cutting boards for auction. I begged him, “Can you please come into the store? Can we talk? I’d love to carry these.” And he did. Now he’s making us custom coasters, and we’re going to be doing branded stuff with him.
A furniture vignette within the storeCourtesy of Roost Design Hale
Is there a category that flies out the door?
Our art prints, because they’re a lower price point. Plus, for all the tourists, it’s something that they can stick into their carry-on easily. Prints, our branded candles, and anything that’s small [with] a little flair of Hawaii tend to do really well.
What about your favorite category?
Our upholstery. I’m the one who does all the purchasing and picks fabrics and finishes, so each piece is something that I would put in my own home or in a client’s home. We try to find that healthy balance, again, with price point, but always select performance fabrics [because they’re] kid-friendly, or they’re great living close to the ocean. I’m really happy with our upholstery choices, and I always want to take them home. The struggle!
How do you find your vendors? Is it complicated to get representation with some of the major lines in Hawaii?
It hasn’t been difficult opening accounts—most of them I already had as a designer. If anything, it was, “Hey, do I get better pricing now that I have brick-and-mortar?” But a lot of our clients don’t understand how expensive it is to get anything here in the first place. They’ll be like, “It’s how much for a sofa?” And it’s like, “You have no idea what my margins are compared to somebody on the mainland.”
Tell me a bit more about the logistics. Does it mean larger purchasing orders? Astronomical shipping costs?
Astronomical shipping costs, for sure. I would say, on average, a 7-to-8-foot sofa costs me $1,200 to get it here. For example, we just bought a Four Hands sofa for a client, so it’s on our website [portfolio imagery]. We’ve had multiple people call in asking for this sofa because they’re like, “Great price, $2,800!” It’s $2,800 if you live on the mainland; here, tack on $1,200, because I can’t pay for your shipping. The shipping is a big hassle, plus the delays—you’re adding at least two weeks to get anything.
How do you handle that? How do you introduce it to customers, or are they used to it because they’re in Hawaii?
My average design client understands that, but I would say the average store customer does not. Our margins are definitely lower than if I had a lease space in L.A. It’s case by case, literally item by item—I go in and calculate my costs, plus the free costs prorated per the shipment that I got in, and then try to find a healthy place where I’m still making some income.
The interior of the Kailua-Kona–based storeCourtesy of Roost Design Hale
To go back to the sourcing—how do you find the local vendors, and do you ever use online platforms?
Faire is where we ended up finding the maker for our Roost candles. I love shopping there when I have a minute of downtime, which has become very rare. I love finding new sources, especially stuff that’s not already at Las Vegas Market. Finding local artists has been through going on art tours. I met the first artist that we signed, Andrea Pro, on a SoKo [South Kona Artists Collective] tour, and then she introduced me to other artists. It’s a lot of word-of-mouth here, whether [you’re] looking for a designer or furniture. They call it “coconut wireless.”
Do you have an e-commerce strategy, or is it not worth it to ship anywhere that’s not within the islands?
I don’t really have a strategy. We use Shopify for our POS system, and our website is built in Shopify, so it shows everything that we have in stock. You can purchase for pickup, but zero people have ever used that. We have gotten calls where they said, “Hey, do you actually have this in-store?” and they’ve come. We could even drop-ship if, let’s say, they’re on Oahu.
Are there any other challenges of operating in Hawaii? Supply chain? Inflation? I imagine all of those would be exacerbated by living where you live.
All these things are challenges here. Thankfully, Covid is over, so at least for building materials and stuff like that, we’re functioning again. But there’s a shortage of everything here. A shortage of employees who would make a great fit—t isn’t a big pool of talent sitting around.
The exterior of the shopCourtesy of Roost Design Hale
My understanding is that there’s no Crate & Barrel or CB2 or West Elm in the islands, so you’re not competing with them. Is it a bit easier to be a small-business owner in Hawaii in that respect?
There’s less direct competition, certainly, and the fact that it’s so difficult to get things here is also in my favor, because I don’t get “shopped” the way a lot of stores do back on the mainland. There, you walk in and you’re like, “Oh, cool, I’m going to Google this real quick. It’s cheaper on whatever website.” Here it’s like, “Well, by the time I get it in four weeks and pay the shipping on top of it, I might as well [buy] it here.” And we’re competitive; I don’t want to price-gouge anybody. It’s just about making a fair revenue, because we obviously paid a lot for a build-out and have a lease and employees to pay. We’re just trying to be successful. Opening a store is really capital-intensive, so if I had grown up here and tried to start a career doing this here … this isn’t the cheapest small business to start. I’m really grateful that I had a career that led to the opportunity to invest in this.
What’s your favorite day as a shop owner?
The Brew Block is the name of our neighborhood. It’s really bustling, and it has all this great energy, and there’s music playing outside. I love it when it’s just another beautiful day in paradise, and there’s lots of traffic but I actually have the time to stare at my store and style shelves and move furniture around. That’s when it gives me the warm fuzzies, because I had dreamed of having a store since I was a little kid. Then the drudgery of running two-plus businesses takes over, and you’re on deadlines for presentations and all this stuff. I get so consumed. [So] my favorite days are when I’m actually sitting in these spaces and creating vignettes and styling—and interacting with customers instead of my laptop.
Hawaii
8 Most Welcoming Towns In Hawaii’s Countryside
Hawaii’s most welcoming countryside towns are rarely the ones that appear on the standard itineraries. Kaunakakai on Moloka’i has no traffic lights and the longest pier in the state. Maunaloa sits above one of Hawaii’s largest white-sand beaches. Naalehu’s most famous landmark is a tree that Mark Twain allegedly planted in 1866. These eight towns, spread across six islands, each have something specific that makes them worth the detour.
Hale’iwa
Next, let’s explore the town of Hale’iwa, a globally renowned destination that draws surfers every year for its winter waves. The town is also renowned for its laid-back charm, local food trucks, and shaved ice. For a day out on the water, try your hand at snorkeling at Shark’s Cove. The cove is a popular destination for snorkeling and scuba diving, surrounded by lava rocks and coral formations, and is bursting with marine wildlife. However, if you are concerned about sharks, then there is no need to worry, as the cove’s name comes from its shark-like shape if you are looking at it from a bird’s-eye view. You can also rent a paddleboard or kayak and travel up the Anahulu River and go under the iconic Hale’iwa Rainbow Bridge. You can also spot green sea turtles basking in the sun on your journey upstream. To satisfy your sweet tooth, you can grab a scoop of flavored ice at Matsumoto Shave Ice, a family-owned dessert spot where its shaved ice is the main attraction. Patrons can choose from a variety of flavors for their shaved ice, like passion fruit, guava, and mango, and top it off with either mochi balls or condensed milk.
Kaunakakai
On the island of Moloka’i, the town of Kaunakakai is famous for its laid-back nature and the charm of “Old Hawaii”. What does “Old Hawaii” mean? It means that there are few traffic lights and no major chain stores. There are, however, some interesting things to see and do in town, including Kaunakakai Harbor, home to the longest pier in Hawaii. It stretches 1,900 feet into the Pacific Ocean and is a popular destination for fishing, sunset watching, and launching boat tours. A legendary spot to visit in Kaunakakai is Kanemitsu’s Bakery. The bakery is known for its “Hot Bread,” which comes in slices filled with any filling you choose, like cream cheese, strawberries, blueberries, or cinnamon. The bakery also serves fresh papaya bread, cheese bread, donuts, and all of the classic pastries that you would find at any bakery. For some retail fun, visit Ala Mālama Avenue. Instead of major chain stores, the avenue is lined from top to bottom with local mom-and-pop stores and boutiques, and it is a hot spot for everyday services. The items the shops offer may make for some interesting souvenirs to take home.
Makawao
One interesting fact about Makawao is that it was known as the heart of paniolo (Hawaiian cowboy) country. That’s right. A long time ago, paniolos inhabited Makawao and made it their home. One way to learn more about them is to attend the town’s annual Makawao Rodeo, which takes place on the weekend of Independence Day. Thousands of spectators flock to the Oskie Rice Arena for bull riding, barrel racing, roping events, and all sorts of other traditional rodeo events. The event also hosts block parties, local food vendors, and live country-western entertainment. For a truly colorful and unique souvenir, visit Hot Island Glass. The shop is a working glassblowing studio where you can watch artists create incredible glass masterpieces, including platters, vases, and island-inspired sculptures such as pineapples and jellyfish. A quick and easy hike to take in Makawao is the Waihou Springs Trail. During the trek, you will be guided through the lush greenery of the forest before being taken to Waihou Spring, where the water drips from a towering fern wall and into the crystal waters. There are also small lava tubes and old irrigation tunnels carved into the volcanic rock to explore on your walk.
Lānaʻi City
As the only major city on the island of Lānaʻi, you can rest assured that there are a lot of things to do in Lānaʻi City upon your arrival. The town is best known for its rich pineapple plantation history, and one way to learn more is to visit Dole Park at the heart of the city. The plantation is the central hub of community events like the annual Pineapple Festival, the Saturday Market, and its “Fifth Friday”, where the community comes alive with free live entertainment and over twenty-five vendors from local restaurants and shops for one of the biggest block parties the citizens have ever seen. If you are an enthusiast of horses or equestrians, then come to the Stables at Koele. At the stables, you will gaze upon the sweeping landscapes via horseback while learning about the ranching history of Lānaʻi and the lifestyle of the paniolo (Hawaiian cowboys) along the way. After a long day of exploring Dole Park and gazing at landscapes via horseback, fill up on pizza, burgers, teriyaki beef, or chicken katsu when you dine at Lanai Bowl. This 1950s-inspired retro diner is also home to an arcade, a soda fountain, a jukebox, and a four-lane bowling alley, where you can not only indulge in Hawaiian and American cuisine, but also have an amazing time while waiting for your food to be served.
Hanapepe
Serving as inspiration for the setting of the 2002 animated feature film Lilo and Stitch, Hanapepe, meaning “crushed bay” in Hawaiian, is renowned for its vibrant art community and deep cultural roots. Speaking of cultural roots, one way to explore Hanapepe’s cultural background is to take a stroll across the Swinging Bridge. The bridge is a 186-foot-long wooden suspension bridge spanning the Hanapepe River. It was built in 1911 to help plantation workers and children cross the water. Since then, it has remained a landmark within the town, offering patrons a fun, bouncy walk across the river. For a tranquil day on the beach, come to Salt Pond Beach Park, a popular, family-friendly beach park that got its name from the town’s traditional Hawaiian salt ponds. At the beach, you can spend the day swimming, snorkeling, camping, and firing up the barbecue on the beach’s own barbecue grills for a picnic lunch. At the Midnight Bear Bakery, you can indulge in organic sourdough loaves, flaky European-style pastries, and the freshest coffee in town. The perfect place to enjoy breakfast or lunch before heading off on your next adventure.
Hāwī
In Hāwī, you will be treated to lush tropical scenery, historic Hawaiian culture, and a laid-back, artsy vibe. To explore the lush tropical scenery of Hāwī, book a horseback riding tour with Paniolo Adventures, an open-range horseback riding experience that gives patrons a chance to become paniolos (Hawaiian cowboys) as they explore the sweeping views of the Pacific Ocean, grazing cattle, and surrounding volcanoes that call Hawaii their home. To satisfy your sweet tooth, you can pay a visit to the Our Founding Farmers Ice Cream Shop. The ice cream shop is a highly rated, farm-to-scoop parlor that specializes in small-batch, handmade ice creams and sorbets that are made with locally sourced Hawaiian ingredients like papaya, dragonfruit, and lychee, organic sugar, and fresh dairy. Every Saturday morning, Hāwī comes alive with the Hāwī Farmers Market. At the market, you will find fresh local produce, handmade artisanal crafts, and prepared, hot meals. All of which are operated under the relaxed, welcoming atmosphere of the rural setting around it.
Maunaloa
At Maunaloa, you can expect to find a town full of laid-back country charm and glorious ocean views. If there was one place to visit in Maunaloa, it is the extremely quirky, world-famous Big Wind Kite Factory. The kite factory is a family-run shop that produces vibrant nylon kites and windsocks for you to purchase and fly across the sky. The shop even offers free kite-making lessons so you can learn how these beautiful, colorful kites are brought to life. Whenever you need essentials during your visit to Maunaloa, take a trip to the Maunaloa General Store, where you will find all of the snacks and groceries you need before heading off on your next Hawaiian adventure. The store also sells cold drinks, local grab-and-go items, and a wide selection of beer and wine. Just a short drive down the hill lies Pāpōhaku Beach, one of the largest white-sand beaches in the state, best known for its isolation and its lower crowd levels compared to other beaches. It also has superb views of Oʻahu, so you can look over the beautiful views as you take scenic walks along the powdery sand, enjoy a picnic lunch, and even camp out overnight at one of their designated campsites.
Naalehu
What was formerly a sugar plantation is now the beautiful town of Naalehu, Hawaii, where you will now find unique, exotic beaches and iconic island landmarks such as Haleokane Lookout. At the lookout, you will overlook panoramic views of Honuapo Bay, rugged sea cliffs, and the sparkling Pacific Ocean below. During the winter months, if you are lucky, you will be able to catch humpback whales frolicking in the ocean waves. At the Punalu’u Bake Shop, you will be able to indulge in their traditional Hawaiian sweet bread and their sugar-coated malasadas (Portuguese fried donuts). Aside from being a bakery, it is also a roadside attraction and visitor center where patrons can come in and sample their delicious goodies while sitting in the lush outdoor patio and garden area. One historic landmark in Naalehu is the Mark Twain Monkey Pod Tree, which, according to legend, is the very tree that author Mark Twain planted in 1866 as a gesture of appreciation for the island’s natural beauty during his visit. It is also known for its enormous, umbrella-shaped canopy, with a diameter of 100 feet, making it the perfect place to catch some shade from the Hawaiian heat.
Visiting Hawaii’s countryside offers an escape from the bustling resort hubs. In the countryside of Hawaii, you will be able to see untouched natural landmarks and ecosystems, immerse yourself in the deep-rooted cultural history, and find local island gems that will have you talking about for years to come. While the bigger cities of Hawaii sound like fun, if you immerse yourself in a slower pace of life, you might find yourself having an even grander time in the Hawaiian countryside.
Hawaii
I took my 30-year-old son on a vacation to Hawaii. We had to set ground rules first.
I live in New York City. My 30-year-old son, Alec, lives across the country in Southern California. When I visit, I respect that he has his own busy, adult life. While I’d like nothing more than to spend every minute with him, I’m proud of his independence and try not to monopolize his time.
Alec has a roommate and no space for an overnight guest. When I’m on his home turf, I stay in a hotel or with a friend.
When he comes to NYC for the holidays, his schedule is packed. Plus, with the entire family under one roof, it can be tough to carve out one-on-one time.
I don’t feel shut out of Alec’s life, but I do miss spending quality time with him, so I floated the idea of a mother-son vacation.
He set a few ground rules before we started planning
Alec was vocal that for our getaway to work, we’d need to approach it as equals. This may sound deceptively simple, but it took lots of self-control on my part.
Little kids and I pair like milk and cookies. I did my graduate studies in early childhood education and taught preschool for years. Parenting young kids is never easy, but it felt instinctive. It grew harder as my children grew older.
Alec is my firstborn, and my parental grip was tightest around him. When he was a teenager, he told me I didn’t understand that teens needed autonomy. At the time, he was correct, but over the years, I’ve worked hard to pacify my bossy instincts.
This time, I would welcome his voice in planning our vacation.
Alec brought up another rule: that part of being equal should include sharing expenses. I gifted Alec his airline ticket using miles, and we split additional expenses.
Choosing a destination
Alec had four days off work over Memorial Day Weekend. I advocated for a location that wasn’t too hot, as I had suffered a bout of heatstroke in Greece last summer. A yoga class nearby would be a bonus.
Alec made a case for Hawaii. He’d never been, but its laidback reputation appealed to him. He said he wanted to destress at a resort and eat poke every day.
Hawaii is special to me. I first visited when I was a kid, spending a summer at my aunt and uncle’s home in Waianae on Oahu. The idea of sharing Hawaii with Alec was exciting.
From a practical point of view, Hawaii made sense. There are numerous nonstop flights from LAX, Alec’s home airport. I was going to be in Denver for work, so I was already heading in a westerly direction.
Courtesy of Allison Tibaldi
Each of the Hawaiian Islands has its own flavor. We had lots of options and weren’t quite sure how to narrow them down.
Alec is a fan of the television cooking show “Top Chef.” During his online research, he learned that former contestant Sheldon Simeon was scheduled to be the visiting chef at the Ritz-Carlton O’ahu, Turtle Bay on the island’s North Shore on the Saturday night of our trip.
The Hawaiian-born chef would be preparing a multi-course dinner using island-grown ingredients. I’m all about exploring local culture through food, so it seemed like a jackpot for both of us.
After we booked the dinner, we figured it made sense to stay at the Ritz-Carlton.
Balancing time together and separately was key
Another boundary we set for our vacation was balancing time together with time apart.
Each morning, Alec surfed, and I swam laps in the pool. I signed up for a lei-making workshop while he attended a tennis clinic.
In a perfect world, we would have reserved individual rooms; however, we shared a room for economic reasons.
We were still able to maintain boundaries and give each other privacy as our room had a comfortable ocean-view patio, perfect for reading and relaxing.
Meaningful conversations are what stand out
Time together sparked the meaningful conversations and connection I had longed for.
On May 24, I mentioned that it was my beloved dad’s heavenly birthday. Alec shared tender memories of his grandpa and told me that my dad had been a father figure for him, too, teaching him lessons that continue to impact his life. It made me teary.
We also had an intelligent discussion on income inequality. Alec overheard a group of vacationing doctors and a group of vacationing teachers chatting in the Jacuzzi. He said the doctors worked very long hours without complaint, while the teachers complained nonstop about their overwhelming workload. This led to a conversation between Alec and me about teachers being underpaid and undervalued.
As a former teacher, I found that my son’s thinking about socio-economic issues that hit so close to home really resonated with me.
Our mother-son vacation brought us closer
Our mother-son vacation was a success. Alec ate plenty of poke. I got to practice yoga. Together, we swam in the Pacific, walked trails surrounded by gardenias, and enjoyed a delectable Hawaiian dinner.
As much as I loved our activities, it’s the memories of our personal and poignant conversations that are etched in my heart.
I can’t wait to travel with Alec again.
Hawaii
Waianae encampment deadline extended amid pushback from lawmaker, community
HONOLULU (HawaiiNewsNow) – A state senator is challenging the Department of Land and Natural Resources’ (DLNR) decision to extend the deadline for the Puuhonua O Waianae (POW) encampment at Waianae Boat Harbor.
It comes as state and community leaders continue efforts to relocate residents to a permanent site.
The deadline was originally set for the end of June and has been pushed to Oct. 16.
State Sen. Samantha DeCorte said the extension marks the third delay in the relocation process since the original notice to vacate was issued last year. The initial deadline was Nov. 27, 2025, followed by extensions to April 30 and June 25 before the most recent extension.
DeCorte criticized the repeated delays during a press conference on Saturday.
“We are calling on DLNR Acting Chair Ryan Kanakaole, members of Puuhonua O Waianae, and the governor’s office to do what they said they would do. Complete the transition, honor the commitment, and bring this process to a close. After 20 years, another extension is not the solution,” DeCorte said.
She added concerns remain around public safety near the harbor, including reports of vandalism involving fishing equipment and conditions she says affect families and students traveling through the area.
“Fishermen have dealt with vandalism (and) theft of their equipment. Public safety concerns have persisted, and kids have to walk past unsafe conditions just to get to school.”
DLNR said the extension is intended to provide additional time for the relocation of the POW community to a nearly 20-acre site in Waianae Valley, while construction continues at the mauka housing development.
Kanakaole said in an email sent to DeCorte Friday that POW requested a deadline extension to vacate by the end of November, and the department, along with the governor’s office, reached an agreement on the October move-out deadline.
“DLNR, POW, and the Governor’s Office worked through what remains to be completed and established a reasonable timeline tied to actual relocation, cleanup, and closure activities and to provide for the most orderly and voluntary transition, which will ultimately lead to a solution that will last,” Kanakaole’s email said in part.
He added that more than 100 people remain at the site and POW leaders said that number should substantially reduce over the next several weeks, “potentially by nearly half within the next month.”
Read Kanakaole’s full email to DeCorte here.
The agency said it is coordinating with community leaders to ensure residents can relocate safely and to support cleanup and transition efforts at the harbor.
The relocation site has been part of a long-term plan tied to the late community leader Twinkle Borge, who envisioned moving families from the harbor into permanent housing.
Community leaders with Puuhonua O Waianae said the process remains complex and cannot be completed immediately.
Kala Paishon, a community leader with the encampment, said some residents are still unable to move because housing units at the new site are not yet complete. He also said limited transportation and volunteer support make moving difficult for some families.
“We do have some people that volunteer their time to help our people move. We’re limited on our vehicles, but we do what we got to do to move the people up there,” Paishon said.
He added that many residents have deep ties to the harbor after years of living there.
“Some people have been here 10-plus years,” Paishon said. “This is the memory they have, and this is where they felt like home.”
Paishon also said crews are working to gradually transition residents while maintaining cleanup efforts at the site.
“We’re making sure everybody moves up there safely… at the same time, we’re still cleaning up our opala down here.”
DLNR said it continues to work with community leaders and the governor’s office to move the relocation process forward in the coming months.
Copyright 2026 Hawaii News Now. All rights reserved.
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