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Access Denied: Honolulu Lounge Change Hits Travelers During Upheaval

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Access Denied: Honolulu Lounge Change Hits Travelers During Upheaval


Starting April 1, Hawaiian Airlines will revoke access to its Plumeria Lounge at Honolulu Airport for members of the global Priority Pass program. This change leaves some travelers scrambling for alternatives, signaling a broader transformation underway at Hawaii’s busiest airport, now driven by Alaska/Hawaiian Airlines.

Why Priority Pass is losing access to Plumeria Lounge.

Priority Pass recently confirmed the change on its website in All caps: “EFFECTIVE 01APR25 THIS LOUNGE WILL NO LONGER BE PART OF THE PROGRAMME. NO ACCESS WILL BE GIVEN ON OR AFTER THIS DATE.”

Until then, Priority Pass members can still enter the Plumeria Lounge between 6:30 a.m. and 10 p.m., space permitting. After that, entry will be limited to Hawaiian Airlines passengers flying internationally in business class or on specific routes to New York and Boston.

While most visitors do not consider the lounge luxurious, it was a valued perk. As one social media user put it, “While it isn’t the greatest lounge, it was nice to have access with an AmEx Platinum card—much better than waiting at the gate.”

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Priority Pass is a global airport lounge membership program often bundled with premium travel credit cards. It grants access to over 1,300 airport lounges worldwide. For many travelers, it’s one of the most-used perks of cards like the AmEx Platinum or Chase Sapphire Reserve, offering a quieter space to wait, snack, and recharge before flights.

What Plumeria Lounge offered to Priority Pass members.

The Plumeria Lounge invited Priority Pass members to join Hawaiian Airlines elite fliers for modest self-serve snacks, beer, wine, soft drinks, Wi-Fi, and charging outlets. While its beige decor and limited space weren’t memorable, it provided a welcome escape from the terminal chaos when HNL is busy.

Plumeria Lounge at HNL
Plumeria Lounge at HNL.

One traveler recalled, “Not a great lounge but way better than Premier Club. I like the local food—had a kalua pork slider on a taro sweetbread roll and also liked the yakisoba noodles.”

Premier Club, unlike the Plumeria Lounge, is for First Class domestic passengers and Pualani Platinum and Gold members. One user said, “I don’t know if I’d even consider the Premier Club a lounge.”

Other than offering a more comfortable place to wait for a flight, we’d agree the lounge falls short by nearly every standard. So much so that we’d say one of the highlights is the private restroom facilities.

Read: Don’t Dare Enter These Hawaii Airline Lounges On Arrival.

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Where Priority Pass members can go now.

The IASS Hawaii Lounge in Terminal 2 is now the only Priority Pass option at HNL. Still, its limited hours (7:30 a.m. to 1:30 p.m. and 2:00 p.m. to 6:00 p.m.) and basic amenities make it a far cry from Plumeria and a long walk from Terminal 1. For Hawaiian Airlines passengers departing from Terminal 1, it’s very inconveniently located, but for all other airline passengers, it will be much closer.

As one commenter lamented, “T2 lounge is even crappier. Can’t even call that a lounge.”

The move also follows a trend. One commenter pointed out, “Alaska did the same by removing Priority Pass many years ago. I’d assume the same thing is applying here.”

What’s next for Honolulu Airport lounges?

The new Hawaiian and Alaska flagship lounge planned for 2027 promises a much-improved space for top-tier travelers, with five times the space and a new location at the Mauka Concourse entrance. It’s likely to become a showcase for Alaska’s vision for Hawaiian Airlines. However, for the average Hawaii visitor, the gap between now and then may still feel wide.

Expectations are high. Randy A. commented, “Let’s hope this one actually delivers now that Alaska is in charge.” With both airlines operating under a shared strategy but separate brands, many will be watching how they define the future of Hawaii air travel.

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As the Alaska-Hawaiian partnership evolves, travelers will be watching to see if these changes truly elevate the airport experience—or simply leave more passengers waiting at the gate.

For now, the end of Priority Pass access at Plumeria marks the first visible ripple in what could be a major transformation at Honolulu Airport. Whether that transformation benefits all travelers remains to be seen.

What’s your reaction to this change?

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Hawaiian announces $600 million airport, wide-body upgrades | Honolulu Star-Advertiser

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Hawaiian announces 0 million airport, wide-body upgrades | Honolulu Star-Advertiser


COURTESY HAWAIIAN AIRLINES

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Hawaiian Airlines today announced an investment of more than $600 million over five years to improve airport passenger areas across the state and interior upgrades to widebody aircraft.

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Hawaiian Airlines CEO Diana Birkett Rakow told the Honolulu Star-Advertiser ahead of today’s announcement at Daniel K. Inouye International Airport that other improvements will include better apps, a better website that will make it easier for passengers to change flights, among other things that also include better integration with Alaska Airlines, which acquired Hawaiian in 2024, making it a subsidiary of Alaska Air Group.

“We have pushed a lot of change through the system for the last couple of months,” Rakow said. “We’re working on integrating our ticketing systems because right now we’re on two separate ticketing systems that don’t talk to each other.”

After late April, she said, booking on the shared Alaska Air and Hawaiian Air ticketing system “will be much more seamless.”

In announcing the renovations and changes, Hawaiian pledged “a significantly smoother guest experience … once Hawaiian Airlines and Alaska Airlines share the same passenger service system and Hawaiian Airlines joins the oneworld alliance, both scheduled for late April.”

Right now, Rakow acknowledged, “unfortunately there is some friction.”

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“There’s been so many changes and all of that friction is really painful,” she said. “We are committed to making sure we are addressing the issues. … We are certainly not perfect, but we are committed to working together. … Really, after April, it is going to improve significantly.”

Each island airport also will see renovated lobbies and gates designed to increase comfort, provide better seating and amenities such as improved power charging.

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Daniel K. Inouye International also will get a new 10,600-square-foot lounge at the entrance of the Mauka Concourse in Terminal 1.

And starting in 2028, Hawaiian’s wide-body Airbus A330s will get new seats, carpets, lighting, business class suites, a Bluetooth-enabled in-flight entertainment system with high-definition screens and free Starlink Wi-Fi.

Gov. Josh Green said in a statement ahead of today’s announcement that, “Hawaiian Airlines’ investment is exactly the kind of long-term commitment Hawaiʻi needs. Modern, welcoming airports improve the experience for residents and visitors alike, strengthen our economy and keep Hawaiʻi competitive as a global destination. We appreciate Hawaiian Airlines’ partnership in advancing workforce development, regenerative tourism, clean energy, and community programs that reflect the values of our islands.”

The New Year began with a .75% increase in Hawaii’s Transient Accommodations Tax that will help the state fight climate change.

Rakow said that Hawaiian is working to better inform inbound passengers about how to respect Hawaii’s culture and environment.

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Hawaiian said it will continue to support “programs promoting regenerative tourism, culture and conservation.”

The airline also said it will fund grants to nonprofit organizations “promoting cultural programs, environmental preservation, and perpetuation of native Hawaiian art and language through the Alaska Airlines | Hawaiian Airlines Foundation.”




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