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Scammers target wireless customers in new phone scheme

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Scammers target wireless customers in new phone scheme

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A troubling message landed in our inbox, and it reveals a scam that many people have never seen. Before we break it down, here is an email Gary from Palmetto, Florida, sent us:

“This just happened to a friend of mine. It’s the first time I’ve heard of this scam. She bought a new phone from Spectrum. 2 days later, she got a call saying they were from Spectrum and told her that they’d accidentally given her a refurbished phone rather than a new one and asked her to send it back, which he did. 

“However, that night she got the feeling that something wasn’t right. She contacted UPS the next day and Spectrum, and verified that it was a scam and fortunately was able to get her phone back.  But UPS told her that they actually changed the return address and the address it was going to as soon as it was shipped. She was just darn lucky she got her phone back. But like I say, this is something new. Nobody I’ve talked to has heard of it yet,” it wrote.

This experience shows how quickly scammers evolve. It also highlights how important fast action can be when something feels off.

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Scammers time their calls right after a new phone delivery to make the story feel real. (Cyberguy.com)

How this new phone return scam works

You may avoid this scam when you know the steps criminals use to pull it off. Here is how they operate.

1) Scammers track recent purchases

They start by watching recent phone or carrier purchases through leaked data, phishing or stolen shipment information. Because they know when a phone was delivered, they can time the call with precision.

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2) They call with a convincing story

Next, they pretend to represent Spectrum or another carrier. They claim a mix-up happened and say the customer received a refurbished device. Since the call ties directly to a real purchase, the story feels believable.

3) They pressure the victim to ship the phone

After that, they send a prepaid label that looks official. Once the victim ships the phone, they alter the destination through UPS or FedEx tools or hacked accounts. As a result, the device gets rerouted fast.

4) They follow up to reduce doubt

Sometimes they even send a second message or call to confirm receipt. This extra touch delays the moment the victim realizes the package went to a different address.

5) Quick action saved Gary’s friend

Gary’s friend sensed something felt wrong. She contacted UPS and Spectrum right away, which allowed them to intercept the shipment before final delivery.

FAKE AGENT PHONE SCAMS ARE SPREADING FAST ACROSS THE US

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Steps to protect yourself from phone return fraud

These simple actions can stop this scam early and keep your new phone safe.

1) Confirm every return request

Always check with your carrier through its official phone number or website chat before you ship a device.

2) Ignore labels sent by callers

Treat any label that appears outside your verified online account as suspicious since scammers use these to reroute packages.

3) Ship only after confirming the address

Use your own shipping and send the phone only after you verify the correct return address with your carrier.

4) Watch for pressure

Scammers use phrases, like “We made a mistake” or “We will credit your account to push quick action.” Slow down and confirm before you do anything.

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5) Add a carrier account PIN

Create a PIN and turn on two-factor authentication (2FA) to protect your account from unauthorized access.

Fake return labels look official, which makes victims believe they are sending the phone back to the carrier. (Reuters/Thomas Peter/File Photo)

6) Use a strong antivirus software 

Strong antivirus software blocks phishing sites and dangerous links that scammers use to steal account data. It also warns you about scam calls and messages tied to known threats.

The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.

Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.

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7) Use a personal data removal service

A data removal service pulls your information off people search sites that expose your address, carrier details and phone number. Lowering that exposure reduces targeted scam calls.

While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

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Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.

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8) Check your account for any new orders or changes

Scammers sometimes add fake orders or create return requests inside your carrier account. Reviewing your activity can reveal tampering quickly. Check your carrier account for new orders or changes. Look for return requests, shipping labels or edits you did not make.

9) Turn on shipping alerts for packages

Most carriers and shipping companies let you enable text or email alerts. This makes it harder for scammers to reroute a package without you knowing. Turn on delivery alerts with UPS, FedEx or USPS. Real-time updates help you catch reroutes before your device moves too far.

10) Protect your shipping login

Scammers often use stolen UPS or FedEx credentials to change addresses. Secure your UPS or FedEx accounts with strong passwords. This limits unauthorized access that scammers rely on. Consider using a password manager, which securely stores and generates complex passwords, reducing the risk of password reuse.

Next, see if your email has been exposed in past breaches. Our No. 1 password manager pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords and secure those accounts with new, unique credentials.

Quick action with UPS or the carrier can stop the scam before the package reaches the wrong hands.  (iStock)

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Check out the best expert-reviewed password managers of 2025 at Cyberguy.com.

11) Avoid reading label numbers out loud over the phone

Some scammers ask victims to read tracking numbers or label details. They use these codes to hijack shipments. Never share tracking numbers or label details with anyone who calls you. Scammers use those numbers to redirect packages.

12) Report attempted fraud

Your report helps carriers investigate similar attempts. Report any suspicious calls to your carrier’s fraud department. Your story can help protect other customers from the same scheme.

Kurt’s key takeaways

Phone return scams keep spreading because scammers watch for any moment when people feel rushed or distracted. When a new device arrives, most of us feel excited and eager to get it set up, which gives criminals a narrow window to strike. Taking a few simple steps to verify every return request can shut down the entire scheme before it reaches your door. Slow down, check the details and trust your instincts if anything feels off. Your caution can save you from losing a brand-new phone to a convincing lie.

What scam attempts have you or someone you know run into lately that others should know about? Let us know by writing to us at Cyberguy.com.

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Technology

Nothing CEO says phone prices are going to keep going up

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Nothing CEO says phone prices are going to keep going up

Memory is now the most expensive component in a smartphone. It’s more expensive than the processor, more expensive than the display, and can account for more than 50% of the total hardware bill.

For Phone (4a), memory costs doubled between when we decided to build the device and when it launched. They’ve doubled again since.

I posted about this earlier this year. It’s now playing out, faster than predicted.

Phone prices are going up, and they’ll keep going up into next year. Since February, new phones have been launching up to $100 more expensive than their predecessors. In India, phones above ₹30K have seen price jumps of ₹7,000 or more.

The natural instinct is to buy ahead. It doesn’t work that way. In a shortage, memory is allocated, not bought. You get what you’re given, at the current price.

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If you’ve been waiting to upgrade a device, the best time was yesterday. The next best time is now. This year’s sale season won’t have the discounts people are used to.

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Technology

Google wants to release millions of mosquitoes

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Google wants to release millions of mosquitoes

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I know what you are thinking. Why on earth would Google want to release millions of mosquitoes? That was my first reaction too.

Usually, when we hear “Google” and “bugs” in the same sentence, we think about software. This time, the bugs are real.

Google’s Debug project is asking federal regulators for permission to release sterile male mosquitoes in New Jersey, California and Florida. The goal is to reduce mosquito populations that can spread disease.

Now the big question is whether this is a smart new way to fight mosquito-borne disease, or a tech-backed experiment that needs much more public scrutiny.

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Google Debug project workers. (Courtesy: Google Debug Project)

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How Google’s mosquito plan is supposed to work

Google’s Debug project says it is using science, automation and engineering to fight disease-carrying mosquitoes. The idea comes from a method called the sterile insect technique.

Here is the basic version. Scientists raise male mosquitoes that cannot produce viable offspring. Then they release those males into the wild. When the sterile males mate with wild females, the eggs do not hatch. Over time, the local mosquito population can shrink.

That part is important. Male mosquitoes do not bite. Female mosquitoes are the ones that bite and can spread disease. So Google isn’t trying to release more biting mosquitoes into neighborhoods. It is trying to release males that can help stop future generations from hatching.

Why Google wants to release mosquitoes

Google’s Debug project sees mosquito control as a public-health and technology challenge. The team says it wants to use engineering, automation and AI tools to reduce disease-carrying mosquito populations.

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The idea is to stop “bad bugs” with “good bugs.” That may sound strange, but the science behind it has been studied for decades.

Sterile insect releases have been used against other pests, including fruit flies, screwworms and codling moths. Mosquitoes are harder. They are fragile, difficult to raise at a massive scale and challenging to sort by sex. That is where Debug says Google’s technology can help.

Why sorting male mosquitoes matters

Debug says the process starts by raising sterile male mosquitoes. One approach uses Wolbachia, a naturally occurring bacterium found in many insects.

The bacteria can make males incompatible with wild females that do not carry the same Wolbachia strain. When they mate, the eggs fail to develop.

After that, Debug has to separate males from females. This step matters a lot. If the project releases too many females by mistake, the whole idea becomes much harder to trust.

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That is where Google’s tech background comes in. Debug says its team is using sensors, algorithms, automation and monitoring tools to raise, sort, release and track mosquitoes at scale. In other words, this is mosquito control with a Silicon Valley twist.

STOP GOOGLE FROM FOLLOWING YOUR EVERY MOVE

Debug Google facilities in Singapore. (Courtesy: Google Debug Project)

Why sterile male mosquitoes could help

Mosquito-borne diseases are a serious global health problem. Some mosquitoes can spread dengue, Zika, yellow fever, chikungunya, West Nile virus and other illnesses.

Traditional mosquito control often depends on pesticides. Those can help, but they can also raise environmental concerns. Mosquitoes can also become harder to control over time.

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That is why sterile male releases interest some researchers. The approach targets a specific mosquito population. It also avoids spraying more chemicals into the environment.

If it works, the local mosquito population drops because fewer eggs hatch. That could mean fewer disease risks in areas where these mosquitoes are a problem.

Why residents are worried about Google mosquitoes

Even with the science behind it, the public concern is easy to understand. Nobody likes the phrase “release millions of mosquitoes.” It sounds like the start of a bad summer, not a public-health project.

Some residents also worry about control. Once living insects are released, people want to know what happens next. They want to know who monitors the program, who pays for follow-up work and what happens if the results are not what scientists expected. Those are fair questions.

There is also a trust issue. A project like this can feel very different when a private tech giant is involved. People may support disease prevention and still feel uneasy about a corporation playing such a large role in local ecosystems.

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The biggest challenge with sterile mosquito releases

The success of this idea depends on precision. Male mosquitoes do not bite. Female mosquitoes do. So the sorting process has to be extremely accurate.

Debug says it is working on technology to separate males from females quickly. That may include sensors, algorithms and engineering systems that spot biological differences between them.

However, this is the part many people will focus on. If the public is told only males will be released, they will want proof. They will also want clear oversight from regulators. When you are dealing with living insects, “close enough” isn’t the most reassuring phrase.

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Images of freshly-enclosed male and female mosquitoes marching in a straight line before they get sex sorted. (Courtesy: Google Debug Project)

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What the EPA is reviewing

The EPA is reviewing Google’s request for an experimental use permit. The filing involves Wolbachia pipientis contained in live adult male mosquitoes.

The purpose is to test whether Debug’s male mosquitoes can mate with wild females and suppress the population.

The EPA will decide whether to approve or deny the request. If it approves the permit, it can also set conditions for how the project must operate.

What Google mosquitoes could mean for you

Even if you do not live in one of the proposed release areas, this is worth watching. If Google’s project works, more communities may look at sterile mosquito releases as another tool against disease. That could be good news in areas dealing with mosquito-borne illnesses.

At the same time, it raises a larger question. How much public-health work should depend on private companies with their own funding, technology and long-term goals? For many people, the science may sound promising. The setup may still feel uncomfortable. Both reactions can be true.

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Kurt’s key takeaways

Google releasing mosquitoes may sound strange, but the goal is real public health. Debug wants to use sterile male mosquitoes to cut down populations that can spread disease. There is a reason scientists are interested. Male mosquitoes do not bite, and sterile insect releases have been studied for decades. Still, communities deserve more than a promise that everything will go as planned. They need clear answers about monitoring, safeguards, costs and what happens if the project fails. Fighting mosquito-borne disease is important. But once living insects are released into the wild, trust and oversight have to come first.

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So you want to buy a gaming handheld PC

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So you want to buy a gaming handheld PC

Gaming handhelds are amazing. They make it so much easier to fit all kinds of games into my day. Sadly, they’re less affordable than they’ve ever been — due to an unprecedented, AI-fueled shortage of memory chips, an unforced oil crisis, rampant inflation, fallout from tariffs, and more.

But that’s not going to stop you. You’ve decided now’s the time to buy one, before the next shoe drops.

I won’t talk you out of it! I genuinely don’t know when or if prices might come back down. So instead of telling you to hold off, I’ll try to help you navigate this “new normal” I keep hearing so much about.

We’ll do this four ways:

  • First, if you just want me to tell you what to buy and be done with it, grab an Xbox Ally X if it’s still $999 at the time you read these words. It’s the handheld I’d buy for myself if I were buying today. It’s the only top-tier handheld that hasn’t hiked its price, and it has a good mix of performance, comfort, and battery life.
  • Second, let’s talk bargains. There are a few refurbished and open-box handhelds worth nabbing on closeout — if you can find them at all.
  • Third, I’ll ask you some questions. Assuming you’re buying new, are you looking for the most powerful handheld? The one with the most battery life? The most affordable? The best screen? The easiest to pick up and play? Because all of those are different handhelds, and none are the Xbox Ally X. Click the links in this paragraph to find out which.
  • Fourth, I’ll list every other handheld PC you’re likely to find when you shop around, and why you should probably skip them. I want you to know whether that seemingly good closeout deal is actually worth your money.

But before I go down the list, let’s talk Windows and Linux.

While I’ve dinged many of the handhelds I’ve reviewed for The Verge for Windows woes, that’s not as big a deal today — because you can install Bazzite or even SteamOS on many of them for a better pick-up-and-play experience. The same exact handheld is often more stable and performant with Linux, and you often get instant sleep and resume that’s hit-or-miss on the operating system they shipped with.

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It’s still true many competitive online multiplayer games don’t work on Linux because of anti-cheat fears, though others do. It’s also true that Windows has gotten better at sleep and resume with certain handhelds like the Xbox Ally X. But it’s a misconception that Linux can’t play as many games as Windows. The reality is that Linux can play more — decades of Windows games work better on Linux thanks to Proton patches and community profiles that translate old mouse and keyboard controls to your gamepad.

Ready? Let’s go down each list, from least to most expensive.

Open box and refurb bargains

Refurbished Valve Steam Deck LCD (typically $279-$359)

If you ever see it in stock, do not hesitate: buy a refurbished Steam Deck LCD. Valve discontinued the original in December 2025, but Valve refurbs are now the best deal in town. The Steam Deck OLED meaningfully improved on the LCD model in many ways, but it is absolutely not worth $400 more than a certified refurbished LCD model.

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Reddit is flooded with examples of Valve’s excellent customer support, so I wouldn’t be worried about getting a lemon, and the Steam Deck LCD is one of the easier handhelds to pick up and play thanks to preloaded SteamOS and well-placed controls. It has enough performance for games as intensive as Elden Ring, but expect to play higher-end titles at low settings, with lots of upscaling, for less than two hours on battery. Light fare can last longer.

The original Asus ROG Ally.
Photo by Vjeran Pavic / The Verge

Open-box Asus ROG Ally Z1 Extreme (typically $500-$550)

At $500, if you’re willing to install Bazzite, and if you don’t play far from a cord, I can genuinely recommend the ROG Ally Z1E in today’s economy. It’s one of the weaker devices to carry that chip, with one of the smallest batteries at 40 watt-hours, but it’s also got the same kind of smooth (if not colorful) 7-inch 120Hz VRR screen you’ll find in the Xbox Ally X. When plugged into the wall, or in short sessions on battery, its turbo mode gives you Steam Deck-beating performance.

The original Lenovo Legion Go might be a good deal at the right price.

The original Lenovo Legion Go might be a good deal at the right price.
Photo by Sean Hollister / The Verge

Open-box Lenovo Legion Go (sometimes $600 open box, normally $850)

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The original Legion Go is an acquired taste I’m never going to acquire: big, bulky, with extra buttons weirdly squishing under my hands when I grip. The battery’s only a little bigger than in the original ROG Ally, it doesn’t have a variable refresh rate screen, and the 2560×1600 resolution is far more than the chip can power in modern games. (Lightweight stuff can look good.)

But Bazzite works great, you get a big 8.8-inch screen for those who need it, detachable controllers with a mouse mode; a built-in kickstand; you can use it as a tablet in a pinch. I’d pick a Steam Deck over it any day, but the Z1 Extreme’s turbo mode makes it far faster for short sessions or plugged into the wall. Twin USB4 ports too. And you can add the Legion Go 2’s more ergonomic controllers for roughly $100. (Don’t forget you need left and right ones.)

As a $600 open-box deal, it’s worth it. But I wouldn’t pay much more.

A white handheld gaming PC with joysticks, face buttons, and Windows on the screen.

The Windows version of the Legion Go S is white.
Photo by Sean Hollister / The Verge

Closeout Lenovo Legion Go S Z2 Go with Windows ($550 closeout, normally $1600)

Almost the polar opposite of the original Legion Go, with no detachable controls, a smooth variable refresh rate screen at a more sensible 1920×1200 resolution, comfortable grips — and a much slower AMD Z2 Go chip that couldn’t meaningfully compete with the Steam Deck in my Windows tests.

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At $550 closeout like we saw the other day, sure, put Bazzite on it. It should slightly beat the Steam Deck in performance using its turbo modes after that. Please don’t pay much more. Also please don’t expect its tiny trackpad to be useful.

Refurbished Valve Steam Deck OLED 512GB ($629)

I hate to admit it, but if you ever see a refurbished Steam Deck OLED for $629, you might want to spend the money. Yes, Valve is charging $190 more for the refurb model than it did before RAMageddon, but it’s still a discount of $160 compared to what a Deck OLED costs brand-new today and “only” $80 more than what a new one cost before the price hikes. As I’ll explain a few paragraphs below, the Deck OLED is still one of the best handhelds you can buy.

So those are the closeouts. Here’s what I’d suggest if you’re buying brand-new:

The Asus Xbox Ally.

The Asus Xbox Ally.
Photo by Amelia Holowaty Krales / The Verge

The most affordable handheld you can actually find: Asus Xbox Ally

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($600 MSRP, sometimes $500 on sale)

When the Steam Deck OLED could be had for $549, there was no way I’d have ever recommended a vanilla white Xbox Ally instead. Now that the Deck starts at $789, I have to reconsider. The Xbox Ally has very comfortable prong-shaped grips and effectively the same chip as the Steam Deck, only you can crank it up to 20 watts instead of 15 watts for more power, you get a smoother 120Hz VRR screen, and a slightly larger battery.

I’ve never been able to get the Windows version to sleep reliably — I retested this month — and the screen feels cramped and dull by comparison. But Bazzite fixes sleep and performance, making it more than a match for the Deck. The build feels a little cheap (I broke the top off an analog stick and had to superglue it back on) and it’s nowhere near as powerful as any handheld with a Z1 Extreme or better. The Xbox Ally X and MSI Claw 8 have larger batteries, too, and you don’t get the Steam Deck’s twin touchpads, four back buttons, and community controller profiles.

But I’d buy it if I didn’t want to spend more than $600.

An OLED Steam Deck showing the Steam interface with games including Control

The Steam Deck OLED.
Photo by Vjeran Pavic / The Verge

The easiest to pick up and play: Steam Deck OLED

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($789 for 512GB, $949 for 1TB, $629 or $759 refurbished)

When it comes to portable PC gaming, nothing “just works” like a Steam Deck OLED. You power it on, you scan a QR code to connect your Steam account, you download, you play, you get a solid two to eight hours of battery life on a fantastic screen without having to think about what performance mode to put your handheld in. The controls are infinitely customizable in ways the competition hasn’t even tried to match, and you can just browse community controller profiles instead of needing to roll your own.

At $789, it’s a way harder sell than at $549, because if your budget stretches to $1,000, the Xbox Ally X’s performance and battery life are much better — and you can put Bazzite or SteamOS on that one, too. But I’d still buy a refurb Steam Deck OLED at $629, and I could see some paying $789 for its ease of use and unprecedented support: no company ships updates like Valve ships updates, regularly making the Deck better.

The Xbox Ally X.

The Xbox Ally X.
Photo by Amelia Holowaty Krales / The Verge

The handheld I’d buy for myself: Xbox Ally X

Like the Steam Deck, the Xbox Ally X originally shipped half-baked. Now, it’s suddenly the best deal in handheld gaming. While the 7-inch IPS screen feels a lil claustrophobic and muted compared to 8-inch rivals, it’s now the most powerful handheld under $1,000 with its Z2 Extreme chip, one of the longest-lived with an 80 watt-hour battery, and (IMO) the most comfortable to hold with its huge prong grips.

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It’s also the best-supported outside of Valve’s Steam Deck; Asus and Microsoft keep shipping a flurry of updates. I can finally trust the Xbox Ally X to sleep and wake reliably, picking up my game right where I left off, and I can control the virtual keyboard by joystick instead of smudging a touchscreen. I can now tap the triggers to scroll the long clickwrap agreements that pop up before some games, too.

Just know it’s not much more powerful than a Z1 Extreme or Z2 handheld, and the controls leave a few things to be desired. There’s no touchpad (and the joystick mouse mode is still finicky to enable), the ABXY buttons are very clacky, my triggers developed a noisy squeak, and I hate accidentally pressing the Library button thinking it’s Start and getting yanked out of a game. A future Ally fixes lots of these things, but it’ll be pricey.

A grey handheld gaming PC, with black accents and RGB lit joysticks and face buttons, with a screen showing Blue Prince on it.

The MSI Claw 8 AI Plus.
Photo by Sean Hollister / The Verge

The longest battery life: MSI Claw 8 AI Plus*

($1,300, often $1,120 on sale)

Frankly, I’m astonished how good the MSI Claw 8 can be. It’s got a bigger, better screen than the Xbox Ally X, and I find its Intel chip faster in the games I want to play — it gives me a smoother experience in 007: First Light and Clair Obscur: Expedition 33. And, it lasts very slightly longer on the same capacity (80 watt-hour) battery, the longest I’ve tested so far.

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There are only four reasons it’s not the one I’d buy for myself. The scalloped grips aren’t as comfortable, the controls aren’t as customizable (and gyro doesn’t work as well), MSI just isn’t offering the same level of support (I’ve had to manually download drivers several times, for example), and it now costs a good bit more. I’d pick it if it were $900.

*The newer EX version of the Claw 8 will come out this month with even better life, performance, and comfort, it seems — but it could cost much more. Read my preview.

The Legion Go 2 in its mouse mode.

The Legion Go 2 in its mouse mode.
Photo: Antonio G. Di Benedetto / The Verge

The Best Screen: Legion Go 2 Z2

If your eyes are the priority, the Legion Go 2 has the best handheld screen money can buy today — not only is it the rare handheld with an OLED panel, with the inky blacks and gorgeous colors that can afford, it’s an HDR panel with 500-nit brightness and 1,000 nit peaks, plus variable refresh rate that goes all the way down to 30Hz and up to 144Hz for smoother gameplay. It’s a joy in person.

The grips are far more comfortable than the original Legion Go, you still get the unique kickstand and detachable gamepads with optical mouse mode, the controls are competent, it has top and bottom USB-C ports, and the 74 watt-hour battery’s only a little smaller than other flagships.

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The things holding back Legion Go 2 at launch were a high price and Windows. And while the price has gone up, the Z2 variant’s price hike isn’t quite as ridiculous as that of the Z2 Extreme. And the Z2 Legion Go 2 is pretty close to the Z2 Extreme version in performance — you should watch ETA Prime’s whole comparison video to see just how close. As for Windows, Bazzite seems to work well on my review unit of the Z2 Extreme model, though the gyro and some of Lenovo’s unique buttons can be a chore to configure there.

The GPD Win 5.

The GPD Win 5.
Photo by Sean Hollister / The Verge

The most powerful: GPD Win 5 or OneXPlayer Apex

I can’t afford a $2,500 handheld, but for those who want the ultimate in performance, AMD’s Strix Halo is the most powerful chip that fits between two hands. When I tested the GPD Win 5, it felt like a portable PS5, comfortably playing intensive games at 1080p resolution with ultra levels of detail.

But beyond price, you should consider just how “portable” the Win 5 and the rival OneXPlayer Apex truly are: to cram in that power, they rely on either bulky external battery backpacks that won’t last an hour at full power, or a big power cord plugged into the wall.

I also haven’t been offered full review units yet, so I don’t know whether GPD or OneXPlayer have nailed other fundamentals or are offering proper support. Proceed with caution.

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What if you’re not finding any of those handhelds? Be careful before you buy these alternatives instead:

The handhelds you probably shouldn’t pay for

Open-box Asus ROG Ally Z1 (typically $380-$450)

Don’t be fooled: the Asus ROG Ally with a weaker AMD Z1 chip may look identical to the one with the Z1 Extreme, but this one’s less capable than a Steam Deck and less efficient last I checked. With one of the smallest batteries in a handheld (40 watt-hour, tied with the Steam Deck LCD) it’ll die quick, and it’s not as potent plugged in as the Z1E version. Unless you can find it for under $250 like ETA Prime did, leave it be.

MSI Claw 7 ($650 to $750)

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Somehow, Target still has stock of the original MSI Claw for $100 less than its original asking price, while Best Buy still has it at MSRP. Here is what I wrote in 2024:

  • “No one should buy an MSI Claw.”
  • “[T[he $750 MSI Claw feels like an inferior clone of the Asus ROG Ally.”
  • “The less expensive Steam Deck OLED all but completely wiped the floor with the MSI Claw in power and performance. “

I hear Bazzite doesn’t fix this one, either. Just skip it.

The Legion Go S with SteamOS isn’t bad with a Z1 Extreme, but neither it nor the Z2 Go version are worth current prices.

Lenovo Legion Go S Z2 Go with SteamOS ($990)

Another case of “don’t get fooled.” The Legion Go S with AMD’s Z2 Go is far weaker than the version with the older Z1 Extreme processor — or any other Z1 Extreme handheld. It can have a slight performance and battery advantage over the Steam Deck in more intensive games, but fall behind on battery in less demanding ones.

Nice large smooth variable refresh rate screen, comfy grips, comes with SteamOS, but it wasn’t a good pick even when it cost $50 more than a Steam Deck OLED — now that it costs $200 more, forget about it.

I have never been able to recommend an Ayaneo handheld PC, because the company tends to ship them before they’re ready and quickly move on to the next thing. As exciting as it sounded, the Ayaneo 3 seems no different; I never got its awesome-sounding swappable controls to stay connected reliably, and the company didn’t have a solution for me. $900 for an fancy OLED handheld sounded enticing in 2025, but I wouldn’t recommend my experience at $400 let alone the $1,183 asking price now.

MSI Claw A8 ($1,300, often $1,200 on sale)

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I haven’t used this one myself, but it costs substantially more than an Xbox Ally X for basically same internals. Even used ones will cost you nearly $1K. Bigger grips and screen, though.

GPD Win Mini 2025 ($1317)

Haven’t used this one either, and I’m intrigued by the idea of a tiny handheld cyberdeck after my good experiences with the GPD Win Max 2 below. It’s got a 1080p VRR screen that should be better for gaming than the Win Max 2. But it also shot up in price from roughly $900 to over $1,300, and its Ryzen 7 8840U laptop chip will chew right through the small 44Wh battery in more than light-lift games.

The GPD Win Max 2 is a surprisingly good tiny laptop, but an iffy handheld.

The Win Max 2 is not a comfortable gaming experience with weird grip and a fixed 60Hz 1600p screen, and the nearly $1,500 pricetag hurts for something that cost $1,000 last year. But do you want maybe the tiniest laptop to ever have a keyboard this excellent, one that can double as an awkward gaming handheld in a pinch? I wouldn’t pay for it, but I will continue to hope a future version adds the bigger battery, VRR, vibration dampening, better mousing and better webcam it needs.

Lenovo Legion Go S Z1 Extreme with SteamOS ($1580) or Windows ($1680)

$1,600 for a handheld with less performance and smaller battery than the Xbox Ally X and MSI Claw 8? Get outta here. It’s a legitimately good handheld, but even back when it cost $830 I’d have picked a Steam Deck instead. Now it costs nearly double – even more than the Legion Go 2 with a far better screen.

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This giant honking 11-inch rebranded Tencent handheld theoretically has the same Intel guts as the MSI Claw 8 AI Plus, but it certainly doesn’t feel that way. The autostereoscopic 3D screen is terrible for gaming in my tests. It’s not very smooth even at its fixed 60Hz refresh rate, and gets ridiculously choppy in 3D mode without even providing a convincing 3D effect, even in 3D native games like Trine 2. I saw all kinds of crosstalk that better 3D screens cracked ages ago. I’d rather play Nintendo 3DS.

Lenovo Legion Go 2 Z2 Extreme ($2,000 to $2,350)

Pretty much identical to the Legion Go Z2, save you’re paying $425 more for twice the RAM (32GB instead of 16GB) and slightly better battery life due to the more efficient chip. I wouldn’t.

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