Technology
Scammers target wireless customers in new phone scheme
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A troubling message landed in our inbox, and it reveals a scam that many people have never seen. Before we break it down, here is an email Gary from Palmetto, Florida, sent us:
“This just happened to a friend of mine. It’s the first time I’ve heard of this scam. She bought a new phone from Spectrum. 2 days later, she got a call saying they were from Spectrum and told her that they’d accidentally given her a refurbished phone rather than a new one and asked her to send it back, which he did.
“However, that night she got the feeling that something wasn’t right. She contacted UPS the next day and Spectrum, and verified that it was a scam and fortunately was able to get her phone back. But UPS told her that they actually changed the return address and the address it was going to as soon as it was shipped. She was just darn lucky she got her phone back. But like I say, this is something new. Nobody I’ve talked to has heard of it yet,” it wrote.
This experience shows how quickly scammers evolve. It also highlights how important fast action can be when something feels off.
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Scammers time their calls right after a new phone delivery to make the story feel real. (Cyberguy.com)
How this new phone return scam works
You may avoid this scam when you know the steps criminals use to pull it off. Here is how they operate.
1) Scammers track recent purchases
They start by watching recent phone or carrier purchases through leaked data, phishing or stolen shipment information. Because they know when a phone was delivered, they can time the call with precision.
2) They call with a convincing story
Next, they pretend to represent Spectrum or another carrier. They claim a mix-up happened and say the customer received a refurbished device. Since the call ties directly to a real purchase, the story feels believable.
3) They pressure the victim to ship the phone
After that, they send a prepaid label that looks official. Once the victim ships the phone, they alter the destination through UPS or FedEx tools or hacked accounts. As a result, the device gets rerouted fast.
4) They follow up to reduce doubt
Sometimes they even send a second message or call to confirm receipt. This extra touch delays the moment the victim realizes the package went to a different address.
5) Quick action saved Gary’s friend
Gary’s friend sensed something felt wrong. She contacted UPS and Spectrum right away, which allowed them to intercept the shipment before final delivery.
FAKE AGENT PHONE SCAMS ARE SPREADING FAST ACROSS THE US
Steps to protect yourself from phone return fraud
These simple actions can stop this scam early and keep your new phone safe.
1) Confirm every return request
Always check with your carrier through its official phone number or website chat before you ship a device.
2) Ignore labels sent by callers
Treat any label that appears outside your verified online account as suspicious since scammers use these to reroute packages.
3) Ship only after confirming the address
Use your own shipping and send the phone only after you verify the correct return address with your carrier.
4) Watch for pressure
Scammers use phrases, like “We made a mistake” or “We will credit your account to push quick action.” Slow down and confirm before you do anything.
5) Add a carrier account PIN
Create a PIN and turn on two-factor authentication (2FA) to protect your account from unauthorized access.
Fake return labels look official, which makes victims believe they are sending the phone back to the carrier. (Reuters/Thomas Peter/File Photo)
6) Use a strong antivirus software
Strong antivirus software blocks phishing sites and dangerous links that scammers use to steal account data. It also warns you about scam calls and messages tied to known threats.
The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.
Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.
7) Use a personal data removal service
A data removal service pulls your information off people search sites that expose your address, carrier details and phone number. Lowering that exposure reduces targeted scam calls.
While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.
THIS IS WHAT YOU ARE DOING WRONG WHEN SCAMMERS CALL
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8) Check your account for any new orders or changes
Scammers sometimes add fake orders or create return requests inside your carrier account. Reviewing your activity can reveal tampering quickly. Check your carrier account for new orders or changes. Look for return requests, shipping labels or edits you did not make.
9) Turn on shipping alerts for packages
Most carriers and shipping companies let you enable text or email alerts. This makes it harder for scammers to reroute a package without you knowing. Turn on delivery alerts with UPS, FedEx or USPS. Real-time updates help you catch reroutes before your device moves too far.
10) Protect your shipping login
Scammers often use stolen UPS or FedEx credentials to change addresses. Secure your UPS or FedEx accounts with strong passwords. This limits unauthorized access that scammers rely on. Consider using a password manager, which securely stores and generates complex passwords, reducing the risk of password reuse.
Next, see if your email has been exposed in past breaches. Our No. 1 password manager pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords and secure those accounts with new, unique credentials.
Quick action with UPS or the carrier can stop the scam before the package reaches the wrong hands. (iStock)
Check out the best expert-reviewed password managers of 2025 at Cyberguy.com.
11) Avoid reading label numbers out loud over the phone
Some scammers ask victims to read tracking numbers or label details. They use these codes to hijack shipments. Never share tracking numbers or label details with anyone who calls you. Scammers use those numbers to redirect packages.
12) Report attempted fraud
Your report helps carriers investigate similar attempts. Report any suspicious calls to your carrier’s fraud department. Your story can help protect other customers from the same scheme.
Kurt’s key takeaways
Phone return scams keep spreading because scammers watch for any moment when people feel rushed or distracted. When a new device arrives, most of us feel excited and eager to get it set up, which gives criminals a narrow window to strike. Taking a few simple steps to verify every return request can shut down the entire scheme before it reaches your door. Slow down, check the details and trust your instincts if anything feels off. Your caution can save you from losing a brand-new phone to a convincing lie.
What scam attempts have you or someone you know run into lately that others should know about? Let us know by writing to us at Cyberguy.com.
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Copyright 2025 CyberGuy.com. All rights reserved.
Technology
Nvidia CEO denies he’s ‘unhappy’ with OpenAI
“We are going to make a huge investment in OpenAI. I believe in OpenAI, the work that they do is incredible, they are one of the most consequential companies of our time and I really love working with Sam,” he said, referring to OpenAI CEO Sam Altman.
“Sam is closing the round (of investment) and we will absolutely be involved,” Huang added. “We will invest a great deal of money, probably the largest investment we’ve ever made.”
Technology
Amazon Prime settlement could put money back in your pocket
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Amazon has agreed to pay $2.5 billion to settle allegations brought by the Federal Trade Commission over how it enrolled customers in Prime and how difficult it made cancellation.
The FTC alleged Amazon enrolled millions of consumers without clear consent and failed to provide a simple way to cancel.
“The evidence showed that Amazon used sophisticated subscription traps designed to manipulate consumers into enrolling in Prime, and then made it exceedingly hard for consumers to end their subscription,” Federal Trade Commission Chairman Andrew N. Ferguson said.
Rather than proceed to trial, Amazon chose to settle the case. The company did not admit liability and says it has already made changes to Prime enrollment and cancellation flows. Still, the agreement stands as the second-largest monetary judgment ever secured by the Federal Trade Commission.
ALEXA.COM BRINGS ALEXA+ TO YOUR BROWSER
Eligible U.S. Amazon Prime members can now file claims for refunds tied to the FTC’s $2.5 billion settlement. (iStock)
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How the $2.5 billion settlement breaks down
The court-ordered settlement is divided into two parts. First, Amazon must pay a $1 billion civil penalty to the federal government. As a result, this marks the largest civil penalty ever tied to a violation of an FTC rule. Second, $1.5 billion is set aside for consumer refunds. Eligible Prime subscribers may receive compensation for Prime membership fees paid during the covered period, capped at $51 per person. Because this is an FTC action, only U.S.-based Prime subscribers qualify. Therefore, customers outside the United States are not eligible.
Who qualifies for an Amazon Prime refund
You may qualify for compensation if either of the following applies.
- First, you signed up for Amazon Prime in the United States between June 23, 2019, and June 23, 2025.
- Alternatively, you attempted to cancel Prime through the online cancellation process during that same period but were unable to complete it. This includes entering the cancellation flow and not finishing or accepting a Save Offer.
To confirm when you joined Prime, log in to your Amazon account. Then go to Memberships and Subscriptions and select Payment history under Prime.
How Amazon is issuing refunds
Under the settlement, refunds are distributed in two groups based on eligibility.
Automatic Payment Group
Some consumers qualified for automatic payments.
- You were eligible if you signed up for Prime between June 23, 2019, and June 23, 2025, enrolled through a challenged enrollment flow and used no more than three Prime benefits in any 12-month period.
- Automatic payments were issued within 90 days of the court order, with most eligible customers receiving funds by late December 2025. These payments covered Prime membership fees paid up to $51. No claim was required.
However, if you believe you qualified for an automatic payment but did not receive one, you may still be eligible to file a claim.
Claims Process Payment Group
At this point, the claims process is the primary path for refunds. The claims window opened January 5, 2026. Eligible consumers are being notified by email or postcard through early February. You may qualify to file a claim if you unintentionally enrolled in Prime through a challenged enrollment method or tried but failed to cancel your membership online between June 23, 2019, and June 23, 2025, and used fewer than 10 Prime benefits during any 12-month period. In addition, you must not have already received an automatic payment. To file a claim, you will need to confirm one of two conditions by checking a box on the claim form. Claims are reviewed for eligibility. Approved claims receive compensation for Prime fees paid, capped at $51 per person.
The FTC says Amazon used confusing Prime signup and cancellation flows that led millions of users into unwanted subscriptions. (iStock)
Where to file a Prime settlement claim
If you are eligible to file a claim, official instructions will be provided by email or mail. You can also access the court-approved settlement site directly at: subscriptionmembershipsettlement.com.
Links to the settlement site are also available on Amazon’s website, the Prime membership page and within the Amazon app.
THE WEEK’S BEST AMAZON HOME DEALS: SAVE 40% OR MORE ON PILLOWS, BLENDERS, VACUUMS AND MORE
Even if you do not qualify for a refund, this settlement is a strong reminder to review your subscriptions and confirm you are paying only for services you actively use. Here’s how to cancel a subscription using your iPhone and Android.
“Payments are being handled by the settlement administrator. Customers can find information and submit claims at the administrator’s website subscriptionmembershipsettlement.com,” an Amazon spokesperson told CyberGuy.
How to add or manage your Amazon Prime account
If you already have an Amazon account, adding or managing Prime takes only a few minutes. First, log in to Amazon and open the Accounts and Lists menu. From there, select Prime to view your membership details. Next, follow the prompts to add Prime or manage an existing subscription. Amazon displays pricing, billing dates and available benefits before you confirm. For that reason, review each screen carefully so you know exactly what you are agreeing to. For more on “How to get a cheap Amazon Prime membership,” click here.
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Kurt’s key takeaways
Overall, this settlement sends a clear message about subscription transparency. While a $51 refund may feel modest, the broader impact matters. Regulators are forcing companies to simplify signups and make cancellations easier. If you ever felt trapped in a subscription you did not intend to start, this case shows enforcement is finally catching up to deceptive design tactics.
The claim form shows where to find your Claim ID and PIN, which are required to file for an Amazon Prime settlement refund. (iStock)
Have you ever tried to cancel a subscription and felt blocked or misled along the way? Let us know by writing to us at Cyberguy.com.
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Copyright 2026 CyberGuy.com. All rights reserved.
Technology
On the ground with thousands of anti-ICE protestors
It was too cold to take off my mittens and check Google Maps so I put my faith in the trickle of bundled-up people ahead of me. All of them were carrying signs and wearing whistles around their necks on top of layers and layers of winter clothing. At first there were dozens of us walking toward Government Plaza, across the street from Minneapolis City Hall, and within a block it was hundreds. By the time I arrived it was thousands. Some reports said five to ten thousand, but on the ground, it felt like a single vibrating mass that was too large to count.
I made my way through the throng, repeating “excuse me” and “pardon me” despite the din because the people here are above all else unfailingly polite. Someone offered me a “Fuck ICE“ pin. Someone else offered me a chocolate-chip cookie. Another offered me a red vuvuzela. All three declined to be named or interviewed.
Friday, January 30 was the second general strike in the Twin Cities since federal immigration officers killed Alex Pretti. This one was reportedly organized by Somali and Black student groups at the University of Minnesota. Unlike the first strike, held last week and endorsed by local unions, this Friday’s was more hastily organized than the first economic blackout. I heard murmurs of lower turnout this time around, which was difficult to square with the fact that the plaza was so crowded that I didn’t understand how more people could possibly fit. And yet Minnesotans kept coming. The light-rail car pulled in and through the windows I saw the people inside were standing shoulder to shoulder, and they poured out and somehow filled space that wasn’t there.
They chanted: “No more Minnesota nice, Minneapolis will strike.”
Unlike the ongoing protests outside the Whipple Federal Building, the staging area from which ICE agents depart in unmarked cars to hunt down immigrants, the mood at the City Hall rally was almost jubilant, despite the under-current of outrage and terror that is present everywhere here. At Whipple, people jeer and yell at federal agents and local sheriff’s deputies alike, and their taunts are often met with flash bangs and pepper spray. Today, there appeared to be no such danger at the City Hall rally, but if the people of Minneapolis have learned anything over the past few weeks, it’s that danger lurks around every corner. You can be sitting in your car and be killed by a federal agent. You can be doing ICE watch and be killed by a federal agent. You can be protesting that killing and be arrested by federal agents. You can be walking or driving to work and be snatched by a federal agent. You can blow a whistle to alert your neighbors that federal agents are snatching someone off the street, and you’ll end up, at the very least, pepper sprayed by a federal agent. Medics milled about, prepared for the worst.
Helicopters circled overhead. Volunteer marshals in neon vests, stationed at nearly every entrance and street corner, directed the crowd. One warned me about the ice; I didn’t hear her and slipped, but a woman behind me caught my fall.
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