Technology
Scammers target wireless customers in new phone scheme
NEWYou can now listen to Fox News articles!
A troubling message landed in our inbox, and it reveals a scam that many people have never seen. Before we break it down, here is an email Gary from Palmetto, Florida, sent us:
“This just happened to a friend of mine. It’s the first time I’ve heard of this scam. She bought a new phone from Spectrum. 2 days later, she got a call saying they were from Spectrum and told her that they’d accidentally given her a refurbished phone rather than a new one and asked her to send it back, which he did.
“However, that night she got the feeling that something wasn’t right. She contacted UPS the next day and Spectrum, and verified that it was a scam and fortunately was able to get her phone back. But UPS told her that they actually changed the return address and the address it was going to as soon as it was shipped. She was just darn lucky she got her phone back. But like I say, this is something new. Nobody I’ve talked to has heard of it yet,” it wrote.
This experience shows how quickly scammers evolve. It also highlights how important fast action can be when something feels off.
HOW 3.5B WHATSAPP NUMBERS WERE SCRAPED AND EXPOSED
Sign up for my FREE CyberGuy Report
Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide — free when you join my CYBERGUY.COM newsletter.
Scammers time their calls right after a new phone delivery to make the story feel real. (Cyberguy.com)
How this new phone return scam works
You may avoid this scam when you know the steps criminals use to pull it off. Here is how they operate.
1) Scammers track recent purchases
They start by watching recent phone or carrier purchases through leaked data, phishing or stolen shipment information. Because they know when a phone was delivered, they can time the call with precision.
2) They call with a convincing story
Next, they pretend to represent Spectrum or another carrier. They claim a mix-up happened and say the customer received a refurbished device. Since the call ties directly to a real purchase, the story feels believable.
3) They pressure the victim to ship the phone
After that, they send a prepaid label that looks official. Once the victim ships the phone, they alter the destination through UPS or FedEx tools or hacked accounts. As a result, the device gets rerouted fast.
4) They follow up to reduce doubt
Sometimes they even send a second message or call to confirm receipt. This extra touch delays the moment the victim realizes the package went to a different address.
5) Quick action saved Gary’s friend
Gary’s friend sensed something felt wrong. She contacted UPS and Spectrum right away, which allowed them to intercept the shipment before final delivery.
FAKE AGENT PHONE SCAMS ARE SPREADING FAST ACROSS THE US
Steps to protect yourself from phone return fraud
These simple actions can stop this scam early and keep your new phone safe.
1) Confirm every return request
Always check with your carrier through its official phone number or website chat before you ship a device.
2) Ignore labels sent by callers
Treat any label that appears outside your verified online account as suspicious since scammers use these to reroute packages.
3) Ship only after confirming the address
Use your own shipping and send the phone only after you verify the correct return address with your carrier.
4) Watch for pressure
Scammers use phrases, like “We made a mistake” or “We will credit your account to push quick action.” Slow down and confirm before you do anything.
5) Add a carrier account PIN
Create a PIN and turn on two-factor authentication (2FA) to protect your account from unauthorized access.
Fake return labels look official, which makes victims believe they are sending the phone back to the carrier. (Reuters/Thomas Peter/File Photo)
6) Use a strong antivirus software
Strong antivirus software blocks phishing sites and dangerous links that scammers use to steal account data. It also warns you about scam calls and messages tied to known threats.
The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.
Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.
7) Use a personal data removal service
A data removal service pulls your information off people search sites that expose your address, carrier details and phone number. Lowering that exposure reduces targeted scam calls.
While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.
THIS IS WHAT YOU ARE DOING WRONG WHEN SCAMMERS CALL
Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.
Get a free scan to find out if your personal information is already out on the web: Cyberguy.com.
8) Check your account for any new orders or changes
Scammers sometimes add fake orders or create return requests inside your carrier account. Reviewing your activity can reveal tampering quickly. Check your carrier account for new orders or changes. Look for return requests, shipping labels or edits you did not make.
9) Turn on shipping alerts for packages
Most carriers and shipping companies let you enable text or email alerts. This makes it harder for scammers to reroute a package without you knowing. Turn on delivery alerts with UPS, FedEx or USPS. Real-time updates help you catch reroutes before your device moves too far.
10) Protect your shipping login
Scammers often use stolen UPS or FedEx credentials to change addresses. Secure your UPS or FedEx accounts with strong passwords. This limits unauthorized access that scammers rely on. Consider using a password manager, which securely stores and generates complex passwords, reducing the risk of password reuse.
Next, see if your email has been exposed in past breaches. Our No. 1 password manager pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords and secure those accounts with new, unique credentials.
Quick action with UPS or the carrier can stop the scam before the package reaches the wrong hands. (iStock)
Check out the best expert-reviewed password managers of 2025 at Cyberguy.com.
11) Avoid reading label numbers out loud over the phone
Some scammers ask victims to read tracking numbers or label details. They use these codes to hijack shipments. Never share tracking numbers or label details with anyone who calls you. Scammers use those numbers to redirect packages.
12) Report attempted fraud
Your report helps carriers investigate similar attempts. Report any suspicious calls to your carrier’s fraud department. Your story can help protect other customers from the same scheme.
Kurt’s key takeaways
Phone return scams keep spreading because scammers watch for any moment when people feel rushed or distracted. When a new device arrives, most of us feel excited and eager to get it set up, which gives criminals a narrow window to strike. Taking a few simple steps to verify every return request can shut down the entire scheme before it reaches your door. Slow down, check the details and trust your instincts if anything feels off. Your caution can save you from losing a brand-new phone to a convincing lie.
What scam attempts have you or someone you know run into lately that others should know about? Let us know by writing to us at Cyberguy.com.
CLICK HERE TO DOWNLOAD THE FOX NEWS APP
Sign up for my FREE CyberGuy Report
Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide — free when you join my CYBERGUY.COM newsletter.
Copyright 2025 CyberGuy.com. All rights reserved.
Technology
Microsoft starts removing Copilot buttons from Windows 11 apps
Microsoft is starting to remove “unnecessary” Copilot buttons from its Windows 11 apps. In the latest version of the Notepad app for Windows Insiders, Microsoft has removed the Copilot button in favor of a “writing tools” menu. The Copilot button in the Snipping Tool app also no longer appears when you select an area to capture.
The change is part of “reducing unnecessary Copilot entry points, starting with apps like Snipping Tool, Photos, Widgets and Notepad,” that Microsoft promised to complete as part of its broader plan to fix Windows 11. While Copilot buttons are being removed, it looks like the underlying AI features are here to stay, though.
The Copilot button has been removed from Notepad, but the writing tools replacement still uses AI-powered features and looks like the identical menu of options that existed before. I still think these features are largely unnecessary in what’s supposed to be a lightweight text app, but removing the superfluous Copilot branding is a good first step.
Technology
AI chatbots refilling psych meds sparks debate
NEWYou can now listen to Fox News articles!
If you have ever waited weeks just to renew a mental health prescription, you already know how frustrating the system can feel. Now imagine handling that refill through a chatbot instead of a doctor.
That kind of thing is already starting to happen. In Utah, a new pilot program is allowing an artificial intelligence system from Legion Health to renew certain psychiatric medications without direct approval from a physician each time. State officials say this could speed things up and reduce costs.
Many psychiatrists are not convinced. They are asking whether this actually solves the problem it claims to fix.
Sign up for my FREE CyberGuy Report
- Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
- For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com – trusted by millions who watch CyberGuy on TV daily.
- Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.
AMAZON HEALTH AI BRINGS A DOCTOR TO YOUR POCKET
Utah launches AI chatbot to renew select psychiatric prescriptions, raising questions about safety and oversight. (pocketlight/Getty Images)
How the AI prescription system works
Before this starts sounding like a robot psychiatrist, the program stays tightly limited. The AI only renews a short list of lower-risk medications that a doctor has already prescribed. These include commonly used antidepressants like Prozac, Zoloft and Wellbutrin.
To qualify, patients must meet strict requirements. You need to be stable on your current medication. Recent dosage changes or a psychiatric hospitalization will disqualify you. You also need to check in with a healthcare provider after a set number of refills or within a certain time frame.
During the process, the chatbot asks about symptoms, side effects and warning signs such as suicidal thoughts. If anything raises concern, it sends the case to a real doctor before approving a refill. According to an agreement filed with Utah’s Office of Artificial Intelligence Policy, the pilot includes strict safeguards, including human review thresholds and automatic escalation for higher-risk cases. The system cannot prescribe new medications or manage drugs that require close monitoring. As a result, it leaves out many complex conditions from the pilot.
Why some experts are pushing back
Even with those guardrails, many psychiatrists are uneasy. Brent Kious, a psychiatrist and professor at the University of Utah School of Medicine, has questioned whether AI systems like this actually solve the access problem they are designed to address.
He has suggested that the benefits of an AI-based refill system may be overstated, especially since patients must already be stable and under care to qualify. Kious has also raised concerns about how much these systems rely on self-reported answers. Patients may not recognize side effects, may answer inaccurately, or may adjust their responses to get the outcome they want.
He has further questioned whether current AI tools can safely handle even routine parts of psychiatric care, noting that treatment decisions often depend on factors that go beyond simple screening questions. He has also pointed to a lack of transparency in how these systems operate, which can make it harder for doctors and patients to fully trust them.
HEALTHCARE DATA BREACH HITS SYSTEM STORING PATIENT RECORDS
A new pilot program allows AI to handle some mental health medication refills without direct doctor approval. (Sezeryadigar/Getty Images)
The promise behind the technology
Supporters of the program are focused on access. A lot of people in Utah still struggle to get mental health care. Wait times can stretch for weeks. In some areas, there simply are not enough providers available. The idea is that AI can take care of routine refill requests so doctors have more time to focus on patients with more complex needs. That could help take some pressure off the system. Legion Health is also leaning into convenience. The service is expected to cost about $19 a month and is designed to make refills quicker and easier for patients who qualify. From a big-picture view, that could help. From a patient’s point of view, the tradeoff may feel a little more complicated. We reached out to Legion Health for comment, but did not hear back before our deadline.
What this means to you
If you rely on mental health medication, this kind of system could change how you manage your care. You may be able to get refills more quickly if your condition is stable and your treatment plan is not changing. At the same time, this does not replace your doctor. It does not handle new diagnoses or complex decisions. It also adds another layer between you and your care. Instead of a conversation, you are interacting with a system that depends on how you answer a series of questions. Mental health treatment often depends on small details. Changes in mood, sleep or behavior can matter more than a simple yes or no response. That is where some experts believe human care still has a clear advantage.
The bigger question about AI in healthcare
This pilot is only one step in a much larger shift. Utah is already experimenting with AI in other areas of healthcare. Companies like Legion are signaling plans to expand beyond a single state. What starts with simple refills could eventually move into more complex decisions. That is where the conversation becomes more urgent. Is this a practical way to improve access to care, or does it risk reducing something deeply personal into a transaction driven by software?
HOW ARTIFICIAL INTELLIGENCE IS TRANSFORMING HEALTHCARE
Psychiatrists question whether AI prescription refills address access issues or create new risks for patients. (SDI Productions/Getty Images)
Take my quiz: How safe is your online security?
Think your devices and data are truly protected? Take this quick quiz to see where your digital habits stand. From passwords to Wi-Fi settings, you’ll get a personalized breakdown of what you’re doing right and what needs improvement. Take my Quiz here: Cyberguy.com.
Kurt’s key takeaways
There is no question that access to mental health care needs improvement. Long wait times and limited availability are real problems that affect millions of people. AI may help in specific situations, especially when the task is routine and the patient is stable. Still, convenience should not be confused with quality. For now, this system is narrow in scope and closely monitored. That makes it easier to test. It also highlights how early we are in this transition. The technology will continue to evolve. The real question is whether the safeguards, oversight and transparency will evolve at the same pace.
Would you feel comfortable letting a chatbot handle part of your mental health care, or is that a line you do not want technology to cross? Let us know by writing to us at Cyberguy.com.
CLICK HERE TO DOWNLOAD THE FOX NEWS APP
Sign up for my FREE CyberGuy Report
- Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
- For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com – trusted by millions who watch CyberGuy on TV daily.
- Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.
Copyright 2026 CyberGuy.com. All rights reserved.
Technology
ChatGPT has a new $100 per month Pro subscription
OpenAI has announced a new version of its ChatGPT Pro subscription that costs $100 per month. The new Pro tier offers “5x more” usage of its Codex coding tool than the $20 per month Plus subscription and “is best for longer, high-effort Codex sessions,” OpenAI says.
The company is introducing the new tier as it tries to win over users from Anthropic and its popular Claude Code tool. ChatGPT’s $100 per month option will directly compete with Anthropic’s “Max” tier for Claude, which costs the same price. It also offers a middle ground between the $20 per month Plus tier and the $200 version of the Pro tier.
(Yes, there are now two tiers of “Pro”; while the new tier “still offers access to all Pro features,” OpenAI says that the more expensive one has even higher usage limits.)
According to OpenAI, ChatGPT Plus will “will continue to be the best offer at $20 for steady, day-to-day usage of Codex, and the new $100 Pro tier offers a more accessible upgrade path for heavier daily use.” OpenAI also offers an $8 per month Go tier and a free tier.
-
Atlanta, GA5 days ago1 teenage girl killed, another injured in shooting at Piedmont Park, police say
-
Education1 week agoVideo: We Put Dyson’s $600 Vacuum to the Test
-
Movie Reviews1 week agoVaazha 2 first half review: Hashir anchors a lively, chaos-filled teen tale
-
Georgia3 days agoGeorgia House Special Runoff Election 2026 Live Results
-
Education1 week agoVideo: YouTube’s C.E.O. on the Rise of Video and the Decline of Reading
-
Pennsylvania3 days agoParents charged after toddler injured by wolf at Pennsylvania zoo
-
Education1 week agoVideo: Toy Testing with a Discerning Bodega Cat
-
Milwaukee, WI4 days agoPotawatomi Casino Hotel evacuated after fire breaks out in rooftop HVAC system