Technology

Over half a million Roku accounts compromised in second cybersecurity breach

Published

2 years ago

April 18, 2024

Over half a million Roku accounts compromised in second cybersecurity breach

Recently, Roku has faced significant security challenges, with two separate cyberattacks occurring within a short span.

The streaming giant confirmed that over half million Roku user accounts were compromised through credential-stuffing attacks in a second incident.

Man using a Roku remote (Roku)

What happened: A breakdown of the incidents

The first of these incidents was detected earlier this year when Roku’s security systems noticed unusual activity in about 15,000 user accounts. Investigations revealed that these breaches were due to credential stuffing, where attackers used login information stolen from other services to access Roku accounts. Fortunately, Roku confirmed that there was no compromise of their systems and the credentials used were obtained from external sources.

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The situation escalated with a second, larger-scale incident involving approximately 576,000 accounts. In fewer than 400 of these cases, malicious actors logged in and unauthorized purchases of streaming service subscriptions and Roku hardware products were made. However, sensitive user information, including full credit card numbers or other full payment information, remained secure.

Roku has over 80 million active accounts, and the affected accounts represent a small fraction of their user base. The company posted a statement on its website, saying, “We sincerely regret that these incidents occurred and any disruption they may have caused. Your account security is a top priority, and we are committed to protecting your Roku account.”

MORE: HOW TO FIND OUT WHO’S SPYING ON YOU

Roku’s proactive measures

In response to these security breaches, Roku has taken four proactive steps.

1. Password Resets: All affected accounts have had their passwords reset.

2. Direct Notifications: Roku has been notifying affected customers directly.

3. Refunds and Reversals: Charges made during the breach are being refunded or reversed.

4. Two-Factor Authentication: Roku has rolled out two-factor authentication (2FA) for all accounts to provide an additional layer of security.

NATIONWIDE ALERT: SMS PHISHING ATTACKS TARGET TOLL ROAD CUSTOMERS

MORE: HOW TO PROTECT YOURSELF FROM STREAMING HACKS

How you can help protect your account

Roku emphasizes the importance of user participation in securing accounts. Here are a few recommendations:

Strong, Unique Passwords: Users are urged to create robust passwords that are unique to their Roku accounts. You might want to consider using a password manager to generate and store your passwords securely.
Vigilance: Roku advises users to be vigilant against suspicious communications and to contact customer support if unsure about the authenticity of a request.
Stay Informed: Users should regularly check their emails for communications from Roku and log into their accounts to review charges.

What to do if you’ve been hacked

If it has already happened, and you’ve been hacked, then you should take immediate action to minimize the damage and secure your device. Here are some steps that you can follow.

Change your Roku passwords

If hackers have recorded your passwords, they could access your online accounts and steal your data or money. ON ANOTHER DEVICE (i.e., your laptop or desktop), you should change your passwords for all your important accounts, such as email, banking, social media, etc. You want to do this on another device so the hacker isn’t’ recording you setting up your new password on your hacked device. And you should also use strong and unique passwords that are hard to guess or crack. You can also use a password manager to generate and store your passwords securely.

Enable two-factor authentication: Two-factor authentication prevents credential-stuffing attacks by adding an additional layer of security to your Roku account. It works by prompting you to enter a time-sensitive code along with your username and password. This prevents hackers from breaking into your account with just a stolen password.

Monitor your accounts and transactions

You should check your online accounts and transactions regularly for any suspicious or unauthorized activity. If you notice anything unusual, report it to the service provider or authorities immediately. You should also review your credit reports and scores to see if there are any signs of identity theft or fraud.

Use identity theft protection

Identity Theft protection companies can monitor personal information like your home title, Social Security Number, phone number and email address and alert you if it is being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals.

One of the best parts of using an identity theft protection company is that it could include identity theft insurance of up to $1 million to cover losses and legal fees and a white-glove fraud resolution team where a U.S.-based case manager helps you recover any losses. See my tips and best picks on how to protect yourself from identity theft.

Contact your bank and credit card companies

If hackers have obtained your bank or credit card information, they could use it to make purchases or withdrawals without your consent. You should inform your bank and credit card companies of the situation. They can help you freeze or cancel your cards, dispute any fraudulent charges and issue new cards for you.

Alert your contacts

If hackers have accessed your email or social media accounts, they could use them to send spam or phishing messages to your contacts. They could also impersonate you and ask for money or personal information. You should alert your contacts and warn them not to open or respond to any messages from you that seem suspicious or unusual.

Hacker on a laptop (Kurt “CyberGuy” Knutsson)

MORE: HACKERS USE PIRATED SOFTWARE TO HIJACK MAC, ANDROID AND WINDOWS DEVICES

Kurt’s key takeaways

Roku’s recent experiences highlight digital service providers’ ongoing challenges in securing user data against increasingly sophisticated cyberthreats. By implementing stronger security measures and fostering user awareness, Roku aims to safeguard against future incidents. The adoption of two-factor authentication is a significant step forward, ensuring that the security of user accounts is not solely dependent on passwords.

How has the recent surge in cyberattacks affected your trust in digital platforms, and what actions should companies take to regain your confidence? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips & security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

Ask Kurt a question or let us know what stories you’d like us to cover.

Answers to the most asked CyberGuy questions:

Kurt “CyberGuy” Knutsson is an award-winning tech journalist who has a deep love of technology, gear and gadgets that make life better with his contributions for Fox News & FOX Business beginning mornings on “FOX & Friends.” Got a tech question? Get Kurt’s free CyberGuy Newsletter, share your voice, a story idea or comment at CyberGuy.com.

Technology

Want to link from Google’s app store to your app? That’ll be $2–4 per install

Published

2 hours ago

December 19, 2025

Press Room

Want to link from Google’s app store to your app? That’ll be –4 per install

Today was the deadline for Google to reveal how it’s complying with Judge James Donato’s order to crack open Android for third-party app stores, stop illegally tying its Google Play Billing system to its app store, and let developers link to ways to download their apps outside the Play Store in the US.

But Google isn’t just letting app developers do things however and whenever they’d like. The company’s quietly updated its support pages with a January 28th deadline to enroll in specific Google programs for “alternative billing” and “external content links” — and these programs will come with large alternative fees of their own, assuming Judge Donato doesn’t opt for Epic and Google’s proposed settlement instead.

While it isn’t collecting fees yet, Google says it will charge developers $2.85 for every app and $3.65 for every game a user installs within 24 hours of clicking a link that takes you outside Google’s app store to download them outside the Google ecosystem.

Plus, it’ll take a 20 percent cut of any in-app purchases and 10 percent of any auto-renewing subscriptions. Apps still need to be submitted to Google for review, use a Google API to track them, and developers have to report all transactions (including $0 free trials) if they want to participate.

Google’s service fees for external links.

Image: Google

Meanwhile, developers who want to offer their own billing solutions will only get a 5 percent discount compared to Google’s current fees, likely making it not worth the effort to try alternative billing at all. Google will charge 25 percent for in-app purchases and 10 percent for auto-renewing subscriptions there; devs will need to integrate a Google API to track those, and report all transactions within 24 hours.

The company will cap some of these fees at 10 percent of a developer’s first $1 million of earnings, making it a bit easier for small developers, but perhaps no easier than it is currently. Google already offers a similar cap at 15 percent, so this too is a 5 percent discount.

How will Judge James Donato react? When Apple told Judge Yvonne Gonzalez Rogers it would require a 27 percent fee for external payments in the parallel Epic v. Apple case, she found Apple in contempt of court, and an appeals court backed up that decision just days ago. However, the appeals court did suggest that Apple may be able to collect some fee, writing that:

Apple should be able to charge a commission on linked-out purchases based on the costs that are genuinely and reasonably necessary for its coordination of external links for linked-out purchases, but no more.

Google currently claims that “the fees associated with the external content links program reflect the value provided by Android and Play and support our continued investments across Android and Play.”

But Google also says it won’t collect any fees quite yet, writing:

In the future, Google intends to apply a service fee on successful transactions and downloads completed via external content links. At this time, however, Google is not assessing these fees and is therefore not requiring developers in this program to report these transactions or downloads to Google.

In their joint progress report today, Epic and Google’s lawyers write that while Epic agrees with the January 28th deadline and other requirements, “Epic has indicated that it opposes the service fees that Google announced it may implement in the future and that Epic will challenge these fees if they come into effect.”

Of course, none of this will come to pass if Judge Donato accepts Google and Epic’s proposed settlement instead, which would generally apply worldwide (instead of just in the US) and comes with lower standard transaction fees.

But Google signaled that settlement, too, would come with fees on alternative billing and external app downloads, and Judge Donato seemed skeptical of the settlement in November. He’s ordered an evidentiary hearing on January 22nd before he makes a decision.

Since Google’s support pages seem to be fluid as Epic v. Google continues, we’ve archived copies of their current text below.

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Sean Hollister

Technology

Holiday deliveries and fake tracking texts: How scammers track you

Published

3 hours ago

December 19, 2025

Press Room

Holiday deliveries and fake tracking texts: How scammers track you

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As we head into the last stretch of December (and last-minute gift shopping), your doorstep is probably busier than ever. And if you’re anything like me, you’re probably also juggling shipping updates, tracking numbers, and “out for delivery” alerts from half a dozen retailers.

Unfortunately, scammers know this too, and they’ve likely been preparing for it all year. Like clockwork, I’ve already started seeing the usual wave of fake tracking texts hitting people’s phones. They look legit, they show up right when you’re expecting a package, and they rely on one inescapable truth: during the holiday rush, most of us are too overwhelmed to notice when something feels off.

No need to panic, though. You can still come out ahead of the scammers. I’ll show you what to look out for and how you can prevent being targeted in the first place.

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THE FAKE REFUND SCAM: WHY SCAMMERS LOVE HOLIDAY SHOPPERS

Holiday shoppers are being hit with a surge of fake delivery texts designed to steal personal information and account logins. (Photo by Sebastian Kahnert/picture alliance via Getty Images)

What fake delivery text messages look like

Most of these fake shipping texts include a “tracking link” that looks close enough to the real thing that you might tap without thinking twice about it. In some cases, like one Maryland woman found out, you may even receive fake deliveries with a QR code that works in a similar way.

These links usually lead to a spoofed tracking page that looks almost identical to the real thing. It’ll ask you to “confirm” your login or enter your delivery details. The moment you type anything in, scammers capture it and use it to access your real accounts.

Even worse, the “tracking link” may contain malware or spyware, triggering silent installs that can steal passwords, monitor keystrokes, or give scammers remote access to your device.

Red flags that reveal fake shipping and tracking messages

So how can you distinguish between a legitimate message for a delivery you’re actually waiting for and one of these scams? Here are the red flags I look for:

Weird or slightly altered URLs. Scammers use domains that look almost right. Except there’s usually one extra letter, a swapped character, or a completely unfamiliar extension.
Requests for additional payment. Real carriers don’t ask you to pay a “small fee” to release a package. That’s an instant giveaway.
A package you’re not expecting. If the text is vague or you can’t match it to a recent order, pause before you tap anything.
Delivery attempts at odd hours. “Missed delivery at 6:12 AM” or “late-night attempt” messages are usually fake. Carriers don’t normally operate like that.
Updates that don’t match what you see in the retailer’s app or email. If Amazon says your package is arriving tomorrow, but a random text says it’s delayed or stuck, trust Amazon, not the text.
Language that is designed to rush you. Anything screaming “immediate action required!” is designed to make you stop thinking and start tapping.

If a text triggers any one of these, I delete it on the spot. When in doubt, always check directly with the delivery service provider first before opening any links.

WHY YOUR HOLIDAY SHOPPING DATA NEEDS A CLEANUP NOW

Scammers are sending deceptive tracking links that mimic real carriers, hoping rushed shoppers won’t notice red flags. (Silas Stein/picture alliance via Getty Images)

How scammers know your address, phone number, and shopping habits

Scammers don’t magically know where you live or what you’ve ordered — they buy that information. There’s actually an entire industry of data brokers built on collecting and selling personal data. This can include your:

Phone number
Home address
Email
Purchase history
Browsing patterns
Retailers accounts and apps
Loyalty programs
Even preferred delivery times.

These data brokers can sell profiles containing hundreds of data points on you. And they aren’t always discerning about who they sell to. In fact, some of them have been caught intentionally selling data to scammers.

Once scammers have those details, creating a convincing delivery scam is no problem.

But scammers can’t target what they can’t find

I’ve been very vocal about the importance of keeping personal information under lock and key. And this is just one of the reasons why.

Criminals rely on your personal information to target you with these types of scams. They also need at least a phone number or email address to reach you in the first place.

So your best bet to avoid delivery scams (and, honestly, most other scams year-round) is removing your info from data brokers and people search sites. Doing this will keep your details out of circulation online and out of the wrong hands.

FBI WARNS EMAIL USERS AS HOLIDAY SCAMS SURGE

Fraudsters use spoofed shipping pages and malware to capture passwords and gain access to victims’ devices. (Martin Ollman/Getty Images)

How to remove your personal information from scammers’ reach

You can start by looking yourself up online. Searching for different combinations of your name, address, email, and phone number should bring up a bunch of people search sites. Just visit the “opt-out” page on each site to request removal of your data.

Private-database data brokers are a bit trickier. They sell data in bulk, usually to marketers and other third parties. So you won’t be able to check if they have your information. But if you look into which data brokers operate in your area, you can just send opt-out requests to them all. There’s a good chance they’ll have your information.

You can also turn to a data removal service. They completely remove the headache from this process and just automatically keep your personal info off data broker sites. If, like me, you don’t have the time to keep manually checking data broker sites and sending removal requests every few months (because your data will keep reappearing), a personal data removal service is the way to go.

While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com.

Kurt’s key takeaways

Holiday delivery scams work because they blend perfectly into the chaos of December shopping. A well-timed text and a familiar tracking link are often all it takes to lower your guard. By slowing down, checking messages directly with retailers, and reducing how much of your personal data is circulating online, you can take away the advantage scammers rely on. A little caution now can save you a major headache later.

Have you received a suspicious delivery text or tracking message this holiday season? If so, tell us what it looked like and how you handled it by writing to us at Cyberguy.com.

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Technology

Brendan Carr is a dummy

Published

14 hours ago

December 19, 2025

Press Room

All year on The Vergecast, we’ve been tracking the many bizarre and problematic actions of FCC Chairman Brendan Carr. There has been a lot to discuss! Then, this week, ahead of one of our last episodes of the year, Carr appeared in front of the Senate Commerce Committee and spent three hours explaining how he thinks about his job, the FCC, and the state of online communication and entertainment. It was a lot.

On this episode of The Vergecast, we begin with a dissection of Carr’s testimony, his threats against broadcasters, and the ways in which he’s using old ideas about content delivery to get his political way. Nilay and David walk through some of Carr’s most important quotes, explain the history of broadband regulation, and look ahead to how Carr might bring these same tactics to internet regulation next year.

Also, an important housekeeping note: The Vergecast will be live at CES! We’ll be at the Brooklyn Bowl in Las Vegas, at 3:30PM on Wednesday, January 7th. There will be podcasting, and hanging out, and bowling. It’s going to be great, and if you’re going to be in Vegas we’d love to see you there.

Until then, if you want to know more about everything we discuss in this episode, here are some links to get you started, first on Brendan Carr:

And in the streaming wars:

And in the lightning round: