Technology

Over half a million Roku accounts compromised in second cybersecurity breach

Published

2 years ago

April 18, 2024

Over half a million Roku accounts compromised in second cybersecurity breach

Recently, Roku has faced significant security challenges, with two separate cyberattacks occurring within a short span.

The streaming giant confirmed that over half million Roku user accounts were compromised through credential-stuffing attacks in a second incident.

Man using a Roku remote (Roku)

What happened: A breakdown of the incidents

The first of these incidents was detected earlier this year when Roku’s security systems noticed unusual activity in about 15,000 user accounts. Investigations revealed that these breaches were due to credential stuffing, where attackers used login information stolen from other services to access Roku accounts. Fortunately, Roku confirmed that there was no compromise of their systems and the credentials used were obtained from external sources.

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The situation escalated with a second, larger-scale incident involving approximately 576,000 accounts. In fewer than 400 of these cases, malicious actors logged in and unauthorized purchases of streaming service subscriptions and Roku hardware products were made. However, sensitive user information, including full credit card numbers or other full payment information, remained secure.

Roku has over 80 million active accounts, and the affected accounts represent a small fraction of their user base. The company posted a statement on its website, saying, “We sincerely regret that these incidents occurred and any disruption they may have caused. Your account security is a top priority, and we are committed to protecting your Roku account.”

MORE: HOW TO FIND OUT WHO’S SPYING ON YOU

Roku’s proactive measures

In response to these security breaches, Roku has taken four proactive steps.

1. Password Resets: All affected accounts have had their passwords reset.

2. Direct Notifications: Roku has been notifying affected customers directly.

3. Refunds and Reversals: Charges made during the breach are being refunded or reversed.

4. Two-Factor Authentication: Roku has rolled out two-factor authentication (2FA) for all accounts to provide an additional layer of security.

NATIONWIDE ALERT: SMS PHISHING ATTACKS TARGET TOLL ROAD CUSTOMERS

MORE: HOW TO PROTECT YOURSELF FROM STREAMING HACKS

How you can help protect your account

Roku emphasizes the importance of user participation in securing accounts. Here are a few recommendations:

Strong, Unique Passwords: Users are urged to create robust passwords that are unique to their Roku accounts. You might want to consider using a password manager to generate and store your passwords securely.
Vigilance: Roku advises users to be vigilant against suspicious communications and to contact customer support if unsure about the authenticity of a request.
Stay Informed: Users should regularly check their emails for communications from Roku and log into their accounts to review charges.

What to do if you’ve been hacked

If it has already happened, and you’ve been hacked, then you should take immediate action to minimize the damage and secure your device. Here are some steps that you can follow.

Change your Roku passwords

If hackers have recorded your passwords, they could access your online accounts and steal your data or money. ON ANOTHER DEVICE (i.e., your laptop or desktop), you should change your passwords for all your important accounts, such as email, banking, social media, etc. You want to do this on another device so the hacker isn’t’ recording you setting up your new password on your hacked device. And you should also use strong and unique passwords that are hard to guess or crack. You can also use a password manager to generate and store your passwords securely.

Enable two-factor authentication: Two-factor authentication prevents credential-stuffing attacks by adding an additional layer of security to your Roku account. It works by prompting you to enter a time-sensitive code along with your username and password. This prevents hackers from breaking into your account with just a stolen password.

Monitor your accounts and transactions

You should check your online accounts and transactions regularly for any suspicious or unauthorized activity. If you notice anything unusual, report it to the service provider or authorities immediately. You should also review your credit reports and scores to see if there are any signs of identity theft or fraud.

Use identity theft protection

Identity Theft protection companies can monitor personal information like your home title, Social Security Number, phone number and email address and alert you if it is being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals.

One of the best parts of using an identity theft protection company is that it could include identity theft insurance of up to $1 million to cover losses and legal fees and a white-glove fraud resolution team where a U.S.-based case manager helps you recover any losses. See my tips and best picks on how to protect yourself from identity theft.

Contact your bank and credit card companies

If hackers have obtained your bank or credit card information, they could use it to make purchases or withdrawals without your consent. You should inform your bank and credit card companies of the situation. They can help you freeze or cancel your cards, dispute any fraudulent charges and issue new cards for you.

Alert your contacts

If hackers have accessed your email or social media accounts, they could use them to send spam or phishing messages to your contacts. They could also impersonate you and ask for money or personal information. You should alert your contacts and warn them not to open or respond to any messages from you that seem suspicious or unusual.

Hacker on a laptop (Kurt “CyberGuy” Knutsson)

MORE: HACKERS USE PIRATED SOFTWARE TO HIJACK MAC, ANDROID AND WINDOWS DEVICES

Kurt’s key takeaways

Roku’s recent experiences highlight digital service providers’ ongoing challenges in securing user data against increasingly sophisticated cyberthreats. By implementing stronger security measures and fostering user awareness, Roku aims to safeguard against future incidents. The adoption of two-factor authentication is a significant step forward, ensuring that the security of user accounts is not solely dependent on passwords.

How has the recent surge in cyberattacks affected your trust in digital platforms, and what actions should companies take to regain your confidence? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips & security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

Ask Kurt a question or let us know what stories you’d like us to cover.

Answers to the most asked CyberGuy questions:

Kurt “CyberGuy” Knutsson is an award-winning tech journalist who has a deep love of technology, gear and gadgets that make life better with his contributions for Fox News & FOX Business beginning mornings on “FOX & Friends.” Got a tech question? Get Kurt’s free CyberGuy Newsletter, share your voice, a story idea or comment at CyberGuy.com.

Technology

Brendan Carr is a dummy

Published

3 hours ago

December 19, 2025

Press Room

All year on The Vergecast, we’ve been tracking the many bizarre and problematic actions of FCC Chairman Brendan Carr. There has been a lot to discuss! Then, this week, ahead of one of our last episodes of the year, Carr appeared in front of the Senate Commerce Committee and spent three hours explaining how he thinks about his job, the FCC, and the state of online communication and entertainment. It was a lot.

On this episode of The Vergecast, we begin with a dissection of Carr’s testimony, his threats against broadcasters, and the ways in which he’s using old ideas about content delivery to get his political way. Nilay and David walk through some of Carr’s most important quotes, explain the history of broadband regulation, and look ahead to how Carr might bring these same tactics to internet regulation next year.

Also, an important housekeeping note: The Vergecast will be live at CES! We’ll be at the Brooklyn Bowl in Las Vegas, at 3:30PM on Wednesday, January 7th. There will be podcasting, and hanging out, and bowling. It’s going to be great, and if you’re going to be in Vegas we’d love to see you there.

Until then, if you want to know more about everything we discuss in this episode, here are some links to get you started, first on Brendan Carr:

And in the streaming wars:

And in the lightning round:

Technology

AI photo match reunites Texas woman with lost cat after 103 days

Published

4 hours ago

December 19, 2025

Press Room

AI photo match reunites Texas woman with lost cat after 103 days

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Holiday gatherings and year-end travel often lead to a spike in missing pets. Doors open more often, routines shift and animals can slip outside in a moment of confusion.

New Year’s Eve creates loud fireworks, and shelters report some of their busiest nights of the entire year. Amid all that, one Texas family just experienced a heartwarming reunion thanks to an AI photo matching on Petco Love Lost.

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FIND A LOST PHONE THAT IS OFF OR DEAD

An AI photo-matching on Petco Love Lost helped reunite a Texas family with their missing cat after 103 days. (ULISES RUIZ/AFP via Getty Images)

How AI photo matching kept the search going

Pam’s 11-year-old indoor cat, Grayson, had never been outside alone. She believes he slipped out while she unloaded groceries at their home in Plano, Texas. The moment she realized he was gone, she acted fast.

She said, “We went up and down the streets day and night. We went online in the neighborhood and on Love Lost. We put up flyers all over the neighborhood. Friends and neighbors were looking for him. I went to the animal shelter, posted him there, and went every day for over a month, hoping to find him.”

Pam uploaded Grayson’s photo to Petco Love Lost right away. She checked her daily match alerts and hoped she would see his familiar face pop up. She told CyberGuy, “I received match alerts almost every day from Lost Love, but never saw Grayson. His profile had been on their site for over 90 days.”

The moment everything changed

Missy, a nearby resident, spotted a thin cat in an alley near her home. She brought him inside, took a picture of him and then turned to Love Lost to see if anyone had reported a missing cat like him.

Missy explained how simple the process felt. “I used Lost Love to reunite them,” she said. “I uploaded a photo of the cat that we found, and it was matched through AI with the photo that the owner uploaded.”

She soon received an AI match alert and learned that the cross street Grayson’s owner, Pam, had listed in her lost post was only a mile from her home. Missy contacted Pam right away.

That message changed everything. “I am sure that if we had not posted his picture and enabled the ability to match the images, we would never have known what happened to Grayson,” Pam said. “And we would not have connected with Missy.”

AI TECH HELPS A SENIOR REUNITE WITH HER CAT AFTER 11 DAYS

Grayson, an indoor cat from Plano, Texas, was finally found thanks to a neighbor who uploaded his photo to an AI search tool. (DANIEL PERRON/Hans Lucas/AFP via Getty Images)

A long road for an aging cat

Grayson is almost 12 and has never lived outdoors. That made this reunion feel even more emotional, Pam said.

“I am still amazed at Grayson’s journey,” she added. “I look at him and cannot believe he made it through those 103 days. He is almost 12 years old, so he is not a young kitty.”

Pam said she still thinks about what those months were like for him. “[I] guess I will always wonder where he was and how many stops he made before he reached Missy’s loving home,” she said. “He must have known she would take care of him. It takes a special person to take the time to reunite a beloved pet with their family. Missy and her family went above and beyond to reunite us with Grayson.”

Why pet tech matters during the holidays

This season brings joy but also risks for pets. Visitors, travel and loud celebrations create more chances for animals to slip out or feel spooked. Tools like AI photo matching help families act fast when a pet goes missing. Love Lost connects shelters and neighbors in one place so that people like Pam and Missy can find each other.

What to do if your pet goes missing

Losing a pet can feel overwhelming, but taking fast action helps. These steps guide you through what to do right away.

1) Search your home and neighborhood right away

Look in closets, garages and under furniture. Walk your street and ask neighbors to check yards and sheds.

2) Upload your pet’s photo to Petco Love Lost

Take a clear photo and post it on the site. AI photo matching alerts you when a possible match appears. It also helps others contact you fast.

3) Visit your local shelters in person

Shelters update kennels throughout the day. Staff can guide you and help flag your pet’s profile. Go often until you get updates.

4) Post on local community groups

Use neighborhood apps, local Facebook groups and community forums. Include your pet’s photo, last known location and your contact info.

5) Put up flyers right away

Use a large photo and simple details. Place flyers at busy intersections and near schools, parks and businesses.

6) Contact your pet’s microchip registry

If your pet is microchipped, call the registry or log in to your account. Make sure the chip is registered to you, update your contact info and mark your pet as missing so shelters and vets can reach you fast.

7) Stay consistent with your search

Check Love Lost alerts often. Visit shelters and follow up on every lead. Persistence made the difference for Pam and Grayson.

LOST DOGS ON FOURTH OF JULY: HOW TO KEEP YOUR PET SAFE

A pet owner is seen cradling a cat on their lap. (Diego Herrera Carcedo/Anadolu via Getty Images)

How AirTags can help you find a lost pet faster

While tools like AI photo matching are invaluable after a pet goes missing, prevention and real-time tracking can make an enormous difference during the first critical hours. That’s where Apple AirTags come in. An AirTag isn’t a GPS tracker, but it can still be a powerful recovery tool when used correctly. When attached securely to your pet’s collar, an AirTag uses Apple’s vast Find My network. That network consists of hundreds of millions of nearby iPhones, iPads and Macs that can anonymously and securely relay the AirTag’s location back to you.

If your pet wanders into a neighborhood, apartment complex or busy area, the chances are high that another Apple device will pass nearby and update the location automatically. You won’t know who helped, and they won’t know it was them, but the location can show up on your map within minutes. For indoor cats or dogs that don’t usually roam far, this can be especially helpful. Even a rough location can narrow your search area and save precious time.

Important limits to know: AirTags work best in populated areas. They rely on nearby Apple devices, so coverage may be limited in rural or remote locations. They also don’t update continuously like true GPS pet trackers. That’s why AirTags should be seen as a backup layer, not a replacement for microchipping or dedicated pet trackers.

How to use an AirTag safely with pets

Use a secure, pet-specific AirTag holder that won’t break easily.
Attach it to a breakaway collar for cats and dogs to reduce injury risk.
Make sure Find My notifications are turned on so you get alerts quickly.
Combine it with microchipping and ID tags for the best protection.

Used together, these tools give you multiple ways to reconnect with your pet, whether minutes or months have passed.

For a list of the best pet trackers, go to Cyberguy.com and search “best pet trackers.”

Take my quiz: How safe is your online security?

Think your devices and data are truly protected? Take this quick quiz to see where your digital habits stand. From passwords to Wi-Fi settings, you’ll get a personalized breakdown of what you’re doing right and what needs improvement. Take my Quiz here: Cyberguy.com

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Kurt’s key takeaways

Grayson’s reunion is a reminder that tech works best when caring people put it to use. AI matched the photos, but Missy took action, and Pam never stopped looking. Their persistence helped a senior cat get home after a long and risky journey.

If your pet went missing today, would you know the first step to bring them home fast? Let us know by writing to us at Cyberguy.com.

Technology

TikTok ban: all the news on the app’s shutdown and return in the US

Published

16 hours ago

December 18, 2025

Press Room

TikTok ban: all the news on the app’s shutdown and return in the US

After briefly going dark in the US to comply with the divest-or-ban law targeting ByteDance that went into effect on January 19th, TikTok quickly came back online. It eventually reappeared in the App Store and Google Play as negotiations between the US and China continued, and Donald Trump continued to sign extensions directing officials not to apply the law’s penalties.

Finally, in mid-December, TikTok CEO Shou Zi Chew told employees that the agreements to create TikTok USDS Joint Venture LLC, which includes Oracle, Silver Lake, and MGX as part owners, have been signed, and the deal is expected to close on January 22nd, 2026. His letter said that for users in the US, the new joint venture will oversee data protection, the security of a newly-retrained algorithm, content moderation, and the deployment of the US app and platform.