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Fiber broadband giant investigates breach affecting 1M users

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Fiber broadband giant investigates breach affecting 1M users

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Brightspeed, one of the largest fiber broadband providers in the United States, is investigating claims that hackers stole sensitive data tied to more than 1 million customers.

The allegations surfaced when a group calling itself the Crimson Collective posted messages on Telegram warning Brightspeed employees to check their email. The group claims it has access to over 1 million residential customer records and threatened to release sample data if the company does not respond.

At this point, Brightspeed has not confirmed a breach. However, the company says it is actively investigating what it calls a potential cybersecurity event.

DATA BREACH EXPOSES 400,000 BANK CUSTOMERS’ INFO

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Fiber networks carry massive amounts of personal data, which makes internet providers attractive targets for extortion groups. (Philip Dulian/picture alliance via Getty Images)

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What the hackers say they stole

According to Crimson Collective, the stolen data includes a wide range of personally identifiable information. The group claims it has access to:

  • Customer names, email addresses and phone numbers
  • Home and billing addresses
  • User account details linked to session or user IDs
  • Payment history and partial payment card information
  • Appointment and order records tied to customer accounts

If accurate, that combination of data could create serious identity theft and fraud risks for affected customers.

Brightspeed responds to the allegations

Brightspeed says it takes the situation seriously, even as it continues to verify the claims.

In a statement shared with BleepingComputer, the company said it is rigorously monitoring threats and working to understand what happened. Brightspeed added that it will keep customers, employees and authorities informed as more details become available.

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So far, there has been no public notice on Brightspeed’s website or social media channels confirming customer data exposure.

Who Brightspeed is and why this matters

Brightspeed is a U.S. telecommunications and internet service provider founded in 2022 after Apollo Global Management acquired local exchange assets from Lumen Technologies.

Headquartered in Charlotte, North Carolina, the company serves rural and suburban communities across 20 states. It has rapidly expanded its fiber footprint, passing more than 2 million homes and businesses and aiming to reach over 5 million locations.

Because Brightspeed focuses on underserved areas, many customers rely on it as their primary internet provider. That makes any potential breach especially concerning.

A closer look at Crimson Collective

Crimson Collective is not new to high-profile targets. In October, the group breached a GitLab instance tied to Red Hat, stealing hundreds of gigabytes of internal development data.

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That incident later rippled outward. In December, Nissan confirmed that personal data for about 21,000 Japanese customers was exposed through the same breach.

More recently, researchers say Crimson Collective has targeted cloud environments, including Amazon Web Services, by abusing exposed credentials and creating rogue access accounts to escalate privileges.

In other words, the group has a track record that makes its claims hard to ignore.

What this could mean for customers

Even though Brightspeed has not confirmed a breach, the claims alone are enough to raise red flags. If customer data was accessed, it could be used for phishing scams, account takeovers or payment fraud.

Cybercriminals often move fast after breaches. That means customers should stay alert even before an official notice appears.

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CyberGuy reached out to Brightspeed for comment, and a spokesperson told us,

“We take the security of our networks and protection of our customers’ and employees’ information seriously and are rigorous in securing our networks and monitoring threats. We are currently investigating reports of a cybersecurity event. As we learn more, we will keep our customers, employees, stakeholders and authorities informed.”

JANUARY SCAMS SURGE: WHY FRAUD SPIKES AT THE START OF THE YEAR

How to protect your personal data and online accounts

Even if this Brightspeed investigation does not end up impacting your account, these steps are worth following. Most data breaches lead to the same downstream risks, like phishing scams, account takeovers and identity theft. Building these habits now can help protect you across all your online accounts.

Cybercriminals often use public posts and countdowns to pressure companies into responding quickly. (Sebastian Kahnert/picture alliance via Getty Images)

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1) Watch for phishing attempts

Scammers often take advantage of breach headlines to create panic. Be cautious with emails, calls or texts that mention your internet account billing problems or service changes. If a message pushes urgency or pressure, pause before responding.

2) Avoid suspicious links and attachments

Do not click links or open attachments tied to account notices or payment issues. Instead, open a new browser window and go directly to the company’s official website or app. Strong antivirus software adds another layer of protection against malicious downloads.

The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.

Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com

3) Update your account passwords

Change your Brightspeed account password and review passwords on other important accounts. Use strong, unique passwords that you do not reuse elsewhere. A trusted password manager can generate and store complex passwords, which makes account takeovers much harder.

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Next, see if your email has been exposed in past breaches. Our #1 password manager (see Cyberguy.com/Passwords) pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords and secure those accounts with new, unique credentials.

Check out the best expert-reviewed password managers of 2026 at Cyberguy.com

4) Reduce your data footprint

Personal data spreads quietly across data broker sites. Using a data removal service can help limit how much of your information is publicly available. Less exposed data means fewer opportunities for scammers to target you.

While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

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Get a free scan to find out if your personal information is already out on the web: Cyberguy.com

5) Turn on account alerts

Brightspeed lets customers turn on account and billing alerts through the My Brightspeed site or app. You can choose which notifications you receive by email or text. Alerts can help you catch unusual activity early and respond before more damage occurs.

6) Monitor your financial accounts closely

Check bank and credit card statements often. Look for small or unfamiliar charges since criminals sometimes test stolen data with low-dollar transactions before attempting larger fraud.

7) Consider fraud alerts or a credit freeze

If sensitive information may have been exposed, placing a fraud alert or credit freeze can add protection. These steps make it harder for criminals to open new accounts in your name. To learn more about how to do this, go to Cyberguy.com and search “How to freeze your credit.” 

You may also want to consider an identity theft protection service that monitors for suspicious activity and sends alerts. Identity Theft companies can monitor personal information like your Social Security number (SSN), phone number, and email address, and alert you if it is being sold on the dark web or being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals.

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See my tips and best picks on how to protect yourself from identity theft at Cyberguy.com

When personal and billing information is exposed, the risk extends beyond one company to everyday customers. (Pixelfit/Getty Images)

Kurt’s key takeaways

Brightspeed’s investigation is still unfolding, and the company says it will share updates as it learns more. Until then, the claims highlight how valuable customer data has become and how aggressively extortion groups are targeting infrastructure providers. For customers, caution is the best defense. For companies, transparency and speed will matter if these claims turn out to be real.

Do you feel companies are doing enough to keep your personal data safe? Let us know by writing to us at Cyberguy.com

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Valve says it’s ready to launch the Steam Machine this summer

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Valve says it’s ready to launch the Steam Machine this summer

Valve now says that the delayed Steam Machine PC and Steam Frame VR headset are set to launch sometime this summer. In a Thursday blog post detailing its Verified programs for both pieces of hardware, Valve concludes by saying that “We’re excited for players to try your titles on the new Steam hardware once they launch this summer.”

When the company originally announced the Machine and Frame alongside its new Steam Controller late last year, it said that it would start shipping the new gadgets in early 2026. But in February, the company announced that the ongoing memory and storage crunch had forced it to revisit its pricing and shipping plans. And in March, Valve said in a blog post that it would be “shipping all three products this year” — though that was after the company initially said in the post that “we hope to ship in 2026,” which it removed in an update.

Valve opted to release the Steam Controller on its own, putting it up for sale in early May. For the Machine and Frame, while “summer” isn’t exactly a specific date, it narrows the window for when the products might finally come out.

Ahead of actually launching the devices, Valve is redesigning the Steam store and sharing information about the Verified programs for the hardware so that developers can prepare their games. Like with the Steam Deck, if a game is verified for the Machine or the Frame, the badge signals that the game should work well without any tweaks from the user.

For the Machine, the requirements for a game to be verified are “nearly identical” to what they are for the Steam Deck. With the Machine being “roughly six times as powerful” as the Deck, in theory, many more games will be verified for it. Valve also says that it’s testing “every title on Machine that fell below our performance requirements on Deck.”

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For the Frame, Valve’s verified badge will signify games that run well while being played natively on the headset — as opposed to games that work well streamed to the headset, which the Frame is also capable of. “Like Steam Deck Verified, the Steam Frame Standalone Verified program focuses on the experience customers will have with the device out-of-the-box in standalone mode,” Valve says.

Now, we just need Valve to share exactly when the Steam Machine and Steam Frame will be released and how much they might cost. After last week’s price hikes for the Steam Deck, I’m gearing up for sticker shock.

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Are humanoid robots now coming for retail jobs?

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Are humanoid robots now coming for retail jobs?

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Humanoid robots just got another real job. This time, they are clocking in behind the scenes at a major retail operation. Figure AI has signed a commercial agreement with Catalyst Brands. That is the company behind JCPenney, Aéropostale, Brooks Brothers, Eddie Bauer, Lucky Brand and Nautica.

The first rollout begins at Catalyst’s Reno, Nevada Distribution Logistics Center. So, no, these robots are not greeting shoppers or folding jeans in the store aisle. At least not yet.

For now, they are heading into warehouse and supply chain work. Still, the announcement has some people worried. Many see humanoid robots entering a workplace and immediately wonder what happens to human jobs. That concern is fair.

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THE AI-POWERED ROBOT ARMY THAT PACKS YOUR GROCERIES IN MINUTES

Figure’s humanoid robots are starting behind the scenes in Catalyst Brands’ Reno warehouse, not on the store floor. (Figure AI)

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Figure’s humanoid robots enter warehouse work

Catalyst Brands says Figure’s humanoid robots will help with supply chain work. The companies say the robots will focus on repetitive, physically demanding sorting and packing tasks. In other words, this starts with warehouse work that can wear people down over time. The robots will first assist with Catalyst’s Joey Pouch sorting system in Reno. That system helps with computerized induction, sorting and packing inside the facility. Catalyst says the Reno site also underwent a $40 million infrastructure update in 2024.

“As we invest in and scale our portfolio, this collaboration with Figure shows how emerging technologies can modernize our operations while strengthening our workforce,” said Marc Rosen, CEO of Catalyst Brands. “When we automate routine tasks, our associates can focus on higher-value work and better serve our customers across all our brands.”

So, this is happening behind the scenes in the warehouse, not on the store floor. That detail is important, especially because some online reactions made it sound like robots were already headed into retail stores. The announcement points to warehouse operations first. Still, warehouse jobs are real jobs. That is why this deal is getting so much attention.

Why the Figure AI and Catalyst Brands deal stands out

Catalyst Brands owns several major retail brands and operates a large retail network. Figure AI also describes this as a step toward deploying humanoid robots at scale, even though it has not said how many robots will be used.

There is also a financial connection behind the scenes. Brookfield is an investor in Figure AI and also has a stake in Catalyst Brands. Figure says this is the first commercial bridge between Figure and a Brookfield portfolio company.

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If the robots perform well in Reno, the companies could look for more ways to use them across the business.

AI LAYOFFS MAY BE BACKFIRING ON COMPANIES

The robots will first assist with repetitive sorting and packing work inside Catalyst’s updated distribution center. (Figure AI)

What Figure AI has not revealed yet

The announcement leaves out several key details. We do not know how many robots Figure AI will deploy. We do not know the exact start date. We also do not know whether Catalyst is buying the robots, leasing them or using a robots-as-a-service model. The companies have also not said how many human roles could change because of the rollout.

Figure AI says the robots are being integrated into Catalyst’s distribution facility and will focus on physically demanding work. However, the release does not spell out the exact jobs the robots will handle day to day.

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That missing information gives people room to worry. It also gives people room to guess. And online, people did both. Some thought humanoid robots were coming straight into stores. Others focused on the bigger fear, which is that robots could take over jobs that people depend on.

Why humanoid robots make workers nervous

The fear around this deal goes beyond one company. Workers have already watched companies use AI to cut costs, slow hiring and reorganize teams. Now, physical robots are entering spaces where people lift, sort, pack and move products. That feels different.

Figure AI and Catalyst say the robots can handle routine tasks and help associates shift toward higher-value work. That sounds promising. However, workers may hear a very different message. They may wonder who gets retrained. They may also wonder who gets replaced. Companies cannot brush off those concerns. If humanoid robots are coming into more workplaces, workers deserve clear answers.

JOBS THAT ARE MOST AT RISK FROM AI, ACCORDING TO MICROSOFT

The big question is whether humanoid robots will help workers handle tough warehouse tasks or eventually replace some of those jobs. (Figure AI)

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Why retail companies want warehouse robots

Warehouse work can be tough on the body. People lift boxes, move products, repeat the same motions and race to keep up when orders spike. That is why retail companies are looking hard at automation.

Figure’s pitch is that humanoid robots can fit into places already built for people. They do not need a warehouse rebuilt from scratch. In theory, they can step into certain jobs and help with repetitive work.

For a retailer, that could mean products move faster, and workers face less physical strain. It could also help during busy shopping seasons, when distribution centers get slammed.

What to watch next with Figure AI robots

The next big signal will be whether Catalyst expands the robot program beyond Reno. A small rollout may be a learning test. A wider deployment would point to a much larger shift in how retailers move products.

Watch for details on robot count, job duties and worker impact. Those specifics will tell us more than anything else. Also, pay attention to how companies talk about employees. If they say robots will help workers move into better roles, they should explain exactly how that will happen. Workers deserve more than buzzwords.

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What this means for you

These robots may start in a warehouse, but the ripple effect could eventually reach workers, shoppers and prices.

For shoppers, the upside is easy to see. If robots help move products faster, stores may have fewer empty shelves. Online orders could also move through warehouses more quickly.

For workers, it gets more complicated. Companies often say robots will take over the hardest tasks so people can move into better roles. That sounds good, but workers need more than a promise. They need training. They need clear answers. They also need to know whether a robot is there to help them or replace them.

And for the rest of us, this raises a bigger question. Are we comfortable with retailers using humanoid robots if it makes shopping faster or cheaper? Or do we want companies to prove that people are still part of the plan?

Kurt’s key takeaways

Figure AI’s deal with Catalyst Brands shows how quickly humanoid robots are entering our workplaces. For now, these robots are starting in a distribution center. They are not walking through the aisles at JCPenney. That distinction is important. Still, the bigger concern remains. People want to know whether these machines will help workers or slowly push them aside. Automation can reduce hard physical work. It can also create real fear when companies avoid direct answers. Humanoid robots may soon become a normal part of warehouse operations for retailers. The real test will be whether companies use them in a way that helps people, instead of treating people like a cost to cut.

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Would you shop with a retailer that uses humanoid robots in its warehouses, or would that make you think twice? Let us know by writing to us at CyberGuy.com.

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Cyberdecks used to look like little laptops, but now they’re getting more personal

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Cyberdecks used to look like little laptops, but now they’re getting more personal

Tan and countless other DIYers are attracting millions of views showing off the personal computers they’ve built inside purses, jewelry boxes, toys, and old tech, hiding Raspberry Pi boards inside art projects.

Cyberdecks, but make it fashion

The colorful, quirky builds popping up across social media are a drastic shift away from the typical look the cyberdecks we’ve featured have had, which often consisted of a 3D-printed chassis or a rugged box like a Pelican case, usually with a cyberpunk-style design.

Inside, these homemade devices are essentially mini Linux computers for specific tasks, usually done offline, like reading, journaling, or listening to music. But now, a cyberdeck doesn’t have to look like a computer at all.

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