Pandemic helped speed the transformation of the West Virginia DMV

CHARLESTON, W.Va. — Modifications pressured on the West Virginia Division of Motor Automobiles by the pandemic have truly pushed the company into the fashionable period and a few of the changes will develop into everlasting.

“The West Virginia DMV has superior in expertise, 20 to 25 years inside the previous two and a half years,” stated DMV Commissioner Everett Frazier.

Frazier acquired the job in 2020 and now admits, he didn’t notice the scope of the company’s authority when he took over.

“I assumed it was driver license and license plates. It’s a complete lot extra,” he stated.

Frazier additionally knew the company, as in all different states, had a damaging stigma. He’s fought arduous to alter that and believes they’ve made strides.

“We’re making strides to remove that persona. When now we have an issue it’s addressed instantly,” he stated.

The company was slowly evolving and the evolution into the expertise age was sped up when the pandemic put many restrictions on the company. Though folks couldn’t have nose to nose interactions, they nonetheless wanted license, CDL’s, automotive titles, and automotive sellers nonetheless wanted to deal with liens and enterprise with their clients. It pressured a number of the enterprise onto the web. What couldn’t be performed on-line was restricted to appointments. The appointments are right here to remain.

“Some folks just like the appointment system and a few don’t, however the individuals who prefer it are out and in of an workplace in 10 to fifteen minutes tops,” he stated.

The company nonetheless takes walk-ins, however offers precedence to those that have an appointment.

Different initiatives created in response to the pandemic have been reinstatement of a name heart to reply buyer questions, creation of a contactless driving abilities take a look at, elevated on-line providers to permit clients to conduct lots of their transactions from residence, and the usage of drop containers at regional places of work to depart title and registration paperwork, on-line information testing.

Based on Frazier, the company has different concepts within the works to make issues much more streamlined for purchasers.

–Modernizing outdated mainframe-based expertise.

–Selling the utilization of the web transactions by means of the DMV web site.

–Implementing a brand new, extra handy Worldwide Registration Plan (IRP) resolution that may permit clients to carry out IRP transactions on-line in addition to from a cellular system. This will even present clients with actual time Federal Motor Service Security Administration updates made on to their cellular units.

–Including on-line renewal of a vendor license for West Virginia Vehicle Sellers to our present net providers.
Implementing the cellular ID, which is already gaining traction in some states.

–Increasing the provision of web-based enterprise processes and enhance the usage of on-line self-service transactions by 5% annually. Enhancing the security of the motoring public by means of public consciousness initiatives and driver rehabilitation.

–Growing a customer-centric enterprise system to interchange outdated standalone databases to offer state-of-the-art motorcar providers to clients in an environment friendly and cost-effective method by the tip of FY 2022.

–Finishing the e-citation interface which is able to permit DMV to electronically import municipal and different court docket convictions.

–Including duplicate titles and the flexibility to test a title standing to our on-line providers. Moreover, a charges calculator is scheduled to be added on-line.

“There are some issues within the pipeline, I’ll preserve them on the down low, however there are some good issues coming,” he stated.