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Two blind women say they became only passengers on Southwest flight after airline ‘forgot about’ them
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Two blind women from Florida recently discovered they were the only passengers aboard their Southwest Airlines flight from New Orleans to Orlando, saying the company needs to improve how it communicates with passengers who have disabilities.
Sherri Brun and Camille Tate were traveling together on Southwest Flight 2637, scheduled to depart New Orleans on July 14. Following a nearly five-hour delay, the two friends finally boarded their flight, only to discover they were the only two people on the plane, FOX 35 reported.
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“You’re the only two people on this flight because they forgot about you,” Brun said the two women were told.
Two blind women from Florida recently discovered they were the only passengers aboard their Southwest Airlines flight from New Orleans to Orlando. (FOX 35)
Brun and Tate said they had waited by their assigned gate, checking Southwest’s app for updates. However, unbeknownst to them, nearly all the other passengers had been rebooked on a separate Southwest flight to Orlando that departed earlier from a nearby gate, FOX 35 reported.
According to the U.S. Department of Transportation, airlines must provide prompt and effective communication for passengers with visual impairments, especially during delays or rebookings and boarding changes a federal law under the Air Carrier Access Act.
Brun and Tate said that requirement was far from met. “Nobody said a word to us about another flight,” Brun said. “We were just waiting at the gate, checking the app, like everyone else.”
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Travelers make their way through Orlando International Airport on September 2, 2023. (Paul Hennessy/SOPA Images/LightRocket via Getty Images)
“There needs to be some improvement in how they communicate with their passengers, especially those that have disabilities,” Tate said.
“We have seen inaccurate accounts that suggest we ‘forgot’ the two customers, or that we sent a plane back to get them,” a Southwest spokesperson told Fox News Digital in an email. “Neither of these is the case. … The Customers were scheduled on Flight 2637. Although it ran almost five hours late that day, it remained their same flight number throughout.”
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The airline offered each of the women a $100 travel voucher as compensation for the delay. (Kevin Carter/Getty Images)
Southwest said it offered each of the women a $100 travel voucher as compensation for the delay.
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“We apologize for the inconvenience,” Southwest told Fox News Digital. “Southwest is always looking for ways to improve our customers’ travel experiences, and we’re active in the airline industry in sharing best practices about how to best accommodate Passengers with disabilities.”
AUSTIN (KXAN) — Small hail peppered the Austin area as strong thunderstorms moved through Saturday.
A few of the storms dropped rain and up to pea-sized hail in San Marcos, Dripping Springs and the Austin metro area.
A Severe Thunderstorm Warning was issued for Williamson County around 8:15 p.m., and then canceled shortly after. However, it was enough for the Two Step Inn music festival in Georgetown to cancel shows for the rest of the evening. Event organizers say the festival will run as planned Sunday.
KXAN’s First Warning Weather team is monitoring the storms. We will update this post as the evening continues.
SPANISH FORT, Ala. (WALA) – The YMCA of South Alabama held a Healthy Kids Day at Spanish Fort Town Center Park.
Saturday’s event featured games and demonstrations, along with interactive activities featuring police and fire vehicles.
“I think just seeing so many organizations come together that serve kids, and just seeing kids have fun,” said Gwen Summer, CEO of the YMCA of South Alabama.
Marissa Rennaker, director of development for the YMCA of South Alabama, said the event exposed children to new activities.
“I think it’s been seeing all the kids laugh and try different things that they probably haven’t tried before,” Rennaker said. “There was a big group doing pickleball and yoga. We had ballet earlier, so just getting them out and exposed to things, I think it’s been great.”
The event was designed to kick off a healthy, active summer.
The YMCA of South Alabama is located at 27080 Pollard Road in Daphne.
Copyright 2026 WALA. All rights reserved.
FAYETTEVILL – In a thrilling contest that featured 5.1 impressive innings in the circle from sophomore Payton Burnham and a go-ahead two-run home run from Tianna Bell, the No. 6/8 Arkansas Razorbacks defeated No. 1 Oklahoma, 3-2, on Saturday night at Love’s Field to even the series and set up a winner-take-all series finale on Sunday.
Win the win, Arkansas recorded its third victory in program history over a consensus No. 1-ranked opponent, having previously defeated UCLA (Feb. 18, 2011) and Cal (May 19, 2012).
It also marked the Razorbacks’ third win in program history over a No. 1 opponent in the ESPN/USA Softball Poll and the fifth over a top-ranked team in the NFCA Coaches Poll.
Arkansas (36-7, 11-6 SEC) took a 1-0 lead in the top of the second inning courtesy of an RBI double down the right-field line from Kennedy Miller. The Sooners then tied the game, 1-1, in the bottom of the fifth inning, with a solo home run from Sydney Emerling.
Tianna Bell put the Hogs ahead for good by blasting a two-run homer into the left-center field bleachers in the top of the fifth inning. Oklahoma’s Kendall Wells accounted for the final run of the contest with a solo shot to left field, bringing the score to 3-2.
The Razorbacks’ pitching staff did not allow a walk in the win. Payton Burnham was phenomenal in the circle during her 10th victory of the season, striking out three while allowing two runs on four hits in 5.1 innings of work.
Robyn Herron earned her fourth save of the season by retiring the final five Oklahoma batters in the contest.
In addition to Bell’s two-run blast and Miller’s RBI double, Reagan Johnson and Kailey Wyckoff singled in the victory.
Sydney Berzon fell to 5-2 on the season for Oklahoma (41-6, 14-3 SEC) after allowing two runs on two hits with one strikeout in her 4.2 innings pitched.
QUOTABLES
Arkansas Head Coach Courtney Deifel
On the victory…
“Any win right now is a big one for the program. It was really great in this environment just to see our team stay the course and trust themselves. It is a hostile environment that is very loud. They have a lot of energy. For our team to just lean into each other and find a way to get the win was big. Any win is really big, so it just feels really awesome.”
On Payton Burnham’s performance…
“She was in her element. She loves the big moment. She wants the ball, and she was locked in today. She was dialed, and I am really proud of her.”
HOW IT HAPPENED
Payton Burnham earned her 12th start of the season in the circle for Arkansas, while Oklahoma gave the ball to Miali Guachino.
In the top of the first inning, Guachino retired the Hogs in order courtesy of a pair of groundouts and a lineout. Burnham spun a 1-2-3 bottom of the first courtesy of a groundout, strikeout, and a groundout.
Kailey Wyckoff recorded the first hit of the contest with a two-out single up the middle in the top of the second inning. She would later come around to score a batter later on an RBI double down the right-field line from Kennedy Miller, giving the Hogs a 1-0 lead.
Cam Harrison followed Miller’s double with a walk, but OU would escape without further damage courtesy of OU right fielder Ella Parker taking an extra-base hit away from Karlie Davison with a catch at the wall in right field.
Burnham spun another scoreless frame in the home half of the second inning, highlighted by a 6-4 double play from shortstop Atalyia Rijo, who snagged a line drive and threw to Davison at second base to double off the Sooners’ Gabbie Garcia, who reached on a leadoff single.
Brinli Bain drew a one-out walk in the top of the third inning, prompting Oklahoma to make a pitching change and bring in LSU transfer Sydney Berzon.
Wyckoff made an incredible catch with a leaping grab at the wall in left field for the first out of the bottom of the third. She would then catch a pair of fly balls as Burnham completed a 1-2-3 frame.
Berzon retired the Hogs in order during the top of the fourth inning. Burnham recorded a 1-2-3 bottom of the fourth inning while picking up her second and third strikeouts of the night.
Reagan Johnson reached courtesy of a two-out infield single in the top of the fifth inning. Oklahoma first baseman Isabella Imerling tied the game with a leadoff solo home run to left-center field in the bottom of the fifth inning.
Following the home run, Reagan Johnson made a diving catch in right-center field to take away an extra-base hit from Pickering.
Ella McDowell was hit by a pitch to lead off the top of the sixth inning. Tianna Bell then gave Arkansas a 3-1 lead with a two-run shot into the left-center field bleachers, her 14th of the season, tying Dakota Kennedy for the team-lead.
Oklahoma made it a one-run ballgame with a one-out solo home run off the bat of freshman Kendall Wells. Following the home run, Robyn Herron entered the circle and would retire the next two batters faced by way of a strikeout and a lineout.
Berzon retired the Hogs in order in the top of the seventh inning. Herron trotted out to the circle looking to complete the save in the bottom of the seventh.
Herron fanned Imerling for the first out of the frame before issuing a lineout to Johnson in center field for the second out.
She then got Aliana Agbayani to ground out to Karlie Davison at second for the final out of the win as Arkansas evened the series and improved to 36-7 overall and 11-6 in SEC play.
NOTABLES
- Reagan Johnson registered her 205th start batting leadoff, which tied the career program record set by Devon Wallace, 205 (2012-2015).
- Payton Burnham improved to 10-3 this season after striking out three and allowing just two runs on four hits and no walks in 5.1 innings. Arkansas is now 22-6 when a starting pitcher goes 5+ innings without allowing a walk.
- Tianna Bell blasted her 46th career home run and 14th home run this season with a two-run shot in the top of the sixth inning. Bell is now tied for the team lead in home runs alongside Dakota Kennedy.
- Kyler Del Duca recorded her first collegiate start, batting eighth and playing left field.
- Arkansas had five different outfielders in the victory (Reagan Johnson CF, Kailey Wyckoff RF/LF, Ramsey Walker LF/RF, Kyler Del Duca LF, Brinli Bain RF)
- Kennedy Miller increased her career-high reached base streak to 11 games.
- Arkansas is 148-41 since 2001, when its pitching staff issues no walks in a game. The Razorbacks are 94-18 when issuing no walks under head coach Courtney Deifel (2016-present). Arkansas has won 21 of its last 22 when issuing zero walks dating back to April 6, 2023.
- Arkansas snapped Oklahoma’s 31-game home winning streak, which was the longest active winning streak in the nation entering the contest.
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