North Carolina
Southwest Airlines’ debacle has kept a Houston family stranded in North Carolina for one week
The Southwest Airways debacle has left one Houston household stranded in North Carolina for almost every week — they usually’re nonetheless unsure after they’ll make it residence.
The Arguetas confirmed up on the Raleigh-Durham Worldwide Airport Tuesday — six days after their unique flight was canceled — to search out their flight was but once more delayed.
“It’s ridiculous,” Alex Argueta advised ABC13. “I imply, they’re saying they’ve a flight tomorrow that they’re not even guaranteeing we’re going to have the ability to truly catch it and catch our subsequent flight.”
Alex arrived in North Carolina on Dec. 22 alongside along with his mother-in-law, spouse, and three younger kids.
They deliberate to spend the vacations and go away on Dec. 28 however had been pressured to remain one other week after an operational meltdown led Southwest to cancel greater than 15,000 flights final week.
The airline additionally misplaced two of the Argueta household’s suitcases, leaving the household to get via the week with basically what they’d on their again, they mentioned.
Along with each dad and mom lacking work, Alex mentioned certainly one of his daughters is at risk of lacking her first day of faculty in the event that they don’t make it again to Houston by the top of the week.
The Arguetas spent a number of hours stranded within the airport Tuesday, most of which they spent unproductively on the cellphone with Southwest representatives.
Alex’s spouse, who declined to share her title, spent three hours on the cellphone with a consultant earlier than she mentioned she was hung up on. She additionally spent one other hour and quarter-hour on the cellphone earlier within the day.
“They simply say it’s not their fault,” Alex mentioned. “And that’s just about it. I imply we’re caught right here.”
Commercial
The household is wanting into renting a automobile and driving the 1,200 miles to Texas, however the resolution would come at an extra price — they would wish to purchase three automobile seats for his or her younger kids.
“That’s a danger that we’re more than likely going to take,” Alex mentioned. “I’ve no phrases for them as a result of they’re not prepared to do something.”
Southwest Airways CEO Bob Jordan vowed final week to refund prospects who had been impacted by the corporate’s meltdown. One passenger sued the airline for not following via on the promise, claiming he was solely provided credit score.