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Maryland
Sen. Kagan visited every 911 center in Maryland. Here’s what she learned.
State Sen. Cheryl Kagan has spent the past decade working to update 911 centers across Maryland. Kagan, who represents the Gaithersburg and Rockville area, said she was driven to improve emergency response after learning that three people in her district died from 911 call response failures.
This week Kagan finished up a years-long tour of every 911 call center in the state. Following her tour, she said the biggest misconception is that no one thinks about 911 until they need it.
“They just assume that they’re going to pick up the phone, dial three digits and a well-trained, friendly person is going to be able to send the help they need,” she said. Most of the time that’s accurate, Kagan said, but not always.
“Sometimes, whether it’s in a crisis, whether it’s because too many people are calling with non-emergencies, or because a county’s 911 center is understaffed, there may be delays,” she said. “And that’s what’s terrifying, because people will die unnecessarily.”
Maryland’s original 911 system was authorized in 1979 by the Emergency Number Systems Board — now the state’s 9-1-1 Board — and was designed for landline phone use. In 2018, Kagan sponsored a legislative commission to advance NextGen 911, an initiative to reform state laws and upgrade to a more modern system.
The Baltimore Banner spoke with Kagan about surprises she uncovered during her tour and her long legislative crusade in reframing Maryland’s emergency response.
The following Q&A has been edited for length and clarity.
The Banner: What was the most unexpected thing you learned during your visits?
Sen. Cheryl Kagan: Right now, estimates have been that 25% to a whopping 50% of calls to 911 are actually not emergencies. Since our 911 centers are often overloaded and understaffed, if we could shift some of the workflows that are not emergencies to a 311 system, everyone who did have a crisis would get quicker attention.
Only Montgomery, Prince George’s, Baltimore City, Baltimore County, Anne Arundel and St Mary’s have 311 — the other 18 jurisdictions do not. So, I have been working on a statewide 311 system to make sure that we can lighten the load on all of our 911 centers.
The Banner: Did you see anything that scared you?
Kagan: There are some counties that have cut corners on public safety. There was one county with 911 specialists working in what looked like a dark small basement closet. It was terribly disrespectful and depressing with no natural light or windows. Now, that center has since been moved and improved.
The contrast is that there was one county that had a large and open space with skylights, with a decent break room and kitchen. I will not name those counties, but the respect and care that we have for the 911 specialists matters, mostly because they have to show up in person.
The Banner: What was the morale amongst specialists like at call centers?
Kagan: They are not dispatchers. They are not just call takers. They are not operators. In law in Maryland, they are called 911 specialists — and that’s really important.
These courageous women and men — and they are disproportionately women — under the headset who save lives every day tend to be invisible. They are underpaid and underappreciated. So, part of my mission has been to make sure that we are taking better care of them.
The Banner: What needs to be done to support 911 specialists?
Kagan: We want to make sure that we’re providing them with benefits that will encourage them to stay on the job. What they do is among the most challenging public service jobs out there.
I think they need more pay, better recognition and flexible hours to improve morale. They work really long hours, and obviously they work nights and weekends and holidays and all the time. Most importantly, I believe they need mental health care to make sure they can take care of themselves after after a crisis, after a trauma. I also believe they deserve workers’ compensation for post-traumatic stress disorder.
They should be considered in the same way as police, fire and paramedics. Even though they’re not on the site dealing with victims, in some ways it can be more stressful because they don’t know what the outcome was.
The Banner: Could NextGen 911 policy have made a difference in your district, potentially improving emergency response in situations where your constituents died?
Kagan: One of the cases where someone died in my district was due to the inability to locate a person who was having a heart attack on the grounds of one of the largest employers in my district. The paramedics were sent out, and they went to every office on every floor looking for him, but didn’t find him after hours in the building. Then 10 hours later, the cleaning person found his dead body in a different building on the grounds.
So, if we had had better accuracy and better technology back at that time, the paramedics might have been able to target the area they were investigating.
The Banner: Seconds save lives. What still needs to change at 911 call centers to improve response time?
Kagan: As you said, seconds can matter. Minutes can matter. There was a bill that I passed this year to provide more frequent training for our 911 specialists in telephone CPR, because it’s one thing for me to show you how to perform CPR in person. I’m guiding you, and you’re sitting right next to me. But it’s really different if you’re on the phone and I’m at home and I’m frantic, my loved one isn’t breathing, and you’re trying to keep me calm and teach me, right? There was a pilot program in Charles County that showed twice as many people survived after more intensive training. So, I passed a new law allowing funding for telephone CPR.
The Banner: What practices need to be adopted across all 911 call centers?
Kagan: I would like to see more interconnectivity. So, rather than getting a busy signal in one county, your call would roll over to a neighboring county that might have a lighter workload. For example, let’s say there’s a huge car crash in Washington County, then maybe Frederick County could pick up for them. So, we could use a little more interconnectivity and mutual support in that capacity.
The Eastern Shore has a consortium, and they do that already. I’d like to see that spread statewide.
The Banner: Was there a difference between rural call centers and ones in the cities?
Kagan: Obviously, a larger population means more 911 specialists. So, more people under the headset, more fires and more health emergencies. In Calvert County, where I just visited, there were eight people under the headset who handle all incoming calls. In some of the larger counties, they separate specialists who handle police emergencies or fire or paramedics to split up workloads.
It really just depends on local flavor. Some of them are unionized. Some aren’t. Their scheduling is different. Some have overnight bunks, in case there’s a snowstorm and they can’t go home. So, they’ve got to have a place to sleep, eat and shower, and then get back on a little bit later because the person who’s supposed to be on the next shift couldn’t make it in.
I mean, these are truly the invisible sheroes and heroes of public safety.
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Maryland
Man found dead in South Carolina after shooting ex-girlfriend in Maryland
PRINCE GEORGE’S COUNTY, Md. (7News) — A South Carolina man is dead after he shot his ex-girlfriend in Upper Marlboro, Maryland, on Tuesday, the Prince George’s County Police Department (PGPD) said.
The man was identified as 30-year-old Dante Morris of Fort Mill, South Carolina.
Police said officers were called to the 10400 block of Birdie Lane around 7:15 a.m. on Tuesday for the domestic-related shooting. A woman was found outside with gunshot wounds. She remains in the hospital in critical condition.
READ | Stolen car chase across Montgomery County and DC leads to 4 juveniles arrested
PGPD obtained an arrest warrant for Morris, but learned that he had driven back to South Carolina after the shooting. He was found dead on Tuesday evening.
Police confirmed Morris and the woman had been a prior relationship.
SEE ALSO | Prince George’s County steps up enforcement, penalties against illegal dumping
Anyone with information that could help police in their investigation should call 301-516-2512.
If you or someone you know is facing domestic violence, call the National Domestic Violence Hotline at 800-799-7233 or text BEGIN to 88788.
Maryland
Maryland Dem lawmaker runs taxpayer-funded nonprofit with audit struggles
BALTIMORE (WBFF) — A Baltimore nonprofit run by a Maryland lawmaker received more than $100 million in taxpayer dollars while auditors repeatedly flagged problems with its financial reporting and internal oversight, according to a Spotlight on Maryland investigation.
Del. Dana Stein, a Baltimore County Democrat, has worked as the executive director of Civic Works for roughly two decades while serving in the statehouse. Civic Works, which has received about $145 million in taxpayer funding since 2016, runs workforce, housing, environmental and community revitalization programs, primarily in the Baltimore area.
Stein earns more than $200,000 annually at Civic Works and has served in the General Assembly since 2007. He chairs the Maryland House environmental subcommittee. Civic Works receives government funding for programs involving weatherization, energy efficiency, clean-energy workforce development and environmental projects.
Stein insisted he goes through the proper process of reporting conflicts of interest to the State House and recusing himself from relevant votes. Meanwhile, critics say that State House policies are not enough to prevent Stein from taking advantage of his legislative influence over billions of taxpayer dollars, especially amid ongoing audit struggles at his organization.
A Spotlight on Maryland analysis of the nonprofit’s federal single audits—the annual audits required for organizations that spend at least $750,000 in federal funds—shows Civic Works received about $145 million in taxpayer funding between 2016 and 2025. Government funding averaged about $14.5 million per year and accounted for roughly 80% of the organization’s support during that period when stacked against private donations.
Audits show that federal funds were passed through to Civic Works by an extensive list of agencies within the Maryland and Baltimore City governments.
In 2006, the year before Stein took office, Civic Works received $1.9 million in government grants, according to IRS tax filings. By 2016, Civic Works received $8.2 million in government grants—a roughly 330% increase over a decade.
IRS tax filings from Civic Works show Stein earned about $96,000 in 2014 and approximately $231,000 in 2024—an increase of about 140%.
Maryland Del. Brian Chisholm, an Anne Arundel County Republican, questioned the ethics of Stein making more than $200,000 at a taxpayer-funded nonprofit as he works in the State House. He also questioned how Stein could manage tens of millions of taxpayer dollars while he worked full-time as a lawmaker for roughly a quarter of the year.
“I think it’s a waste of taxpayer money, in my opinion, because I don’t see the return on investment,” he told Spotlight on Maryland. “I would assume they’re political payoffs It goes back to the dawn of time when we first got into politics and power. How do you influence politics? You influence with money.”
What the audits found
The most recent single audit, covering fiscal 2025, reported a significant deficiency in financial reporting at Civic Works—a repeat finding from the previous year. Auditors said Civic Works had to correct more than $2.2 million in financial records after auditors identified errors in the organization’s financial records. Civic Works told auditors it implemented new grant-tracking and financial reporting procedures in response.
Auditors also determined the nonprofit did not qualify for the federal government’s low-risk auditee designation.
The 2024 audit identified both a significant deficiency and a material weakness, a more severe audit finding. Auditors said the organization’s initial federal expenditures schedule omitted programs, misclassified expenditures and left off about $1 million in federal spending before it was corrected. Auditors again determined Civic Works did not qualify as a low-risk auditee.
The pattern stretches back years. In 2023, auditors reported a material weakness involving lease accounting and financial reporting that resulted in a restatement of prior-year balances. In 2021, auditors reported a material weakness involving revenue recognition and accounting, resulting in another financial restatement.
In 2019, auditors identified a significant deficiency involving federal grant compliance after required documentation for an employee background check could not be produced. In 2017, auditors reported a significant deficiency after required federal grant reports were submitted without documented review.
Linda Parsons, a professor at The University of Alabama focused on nonprofit accounting, said the repeated audit findings, paired with a determination that Civic Works is not a low-risk auditee, show the organization should not continue to receive taxpayer dollars.
“I would be particularly careful with this organization if I were providing grant funding,” she told Spotlight on Maryland. “What I see is that a lawmaker with influence and power in the granting process is moving increasingly large grants to an organization with which that lawmaker is affiliated, and that there’s trouble with the reports that are overseeing the use of those grants.”
Chisholm agreed that Civic Works should not receive any more taxpayer money.
“I think they need to be looked at with a fine-tooth comb. Why are you failing so many audits, and do you actually deserve the millions of dollars?” he told Spotlight on Maryland. “The funding should dry up at some point because you can’t prove that you’re spending the public’s money in a responsible way.”
Civic Works responds
A spokeswoman for Civic Works emailed Spotlight on Maryland a statement on behalf of the organization and Stein, emphasizing that the lawmaker takes necessary steps to ensure there is not a conflict of interest between his two jobs.
“Since his election in 2006, Mr. Stein has regularly consulted with the legislature’s ethics adviser to avoid actual and potential conflicts between his legislative and non-profit roles. He has always followed the ethics adviser’s advice regarding disclosure of potential conflicts and actual recusal on votes. He has disclosed and disclaimed potential or appearances of a conflict and those forms are on the Maryland General Assembly website,” the Civic Works spokeswoman wrote.
“Mr. Stein has followed all advice from the legislature’s ethics adviser regarding recusal from matters that would create a conflict of interest between his legislative and non-profit roles. He does not interact with government officials in matters related to procurements or negotiation of contracts,” she added.
Salary spending increases 100%
IRS filings show Civic Works expanded rapidly in recent years amid audit struggles. The nonprofit reported 286 employees in 2020 and 347 employees in 2024—a roughly 21% increase—while spending on salaries increased from $5.8 million to $12 million—a roughly 100% increase. Payroll accounted for between 58% and 68% of annual spending during those years.
Stein lists his position with Civic Works on his financial disclosure statement. His disclosure also lists the state agencies from which his nonprofit receives funding.
Stein filed a Form D disclaimer of an apparent or presumed conflict of interest this year, noting that while Civic Works has a partnership with BGE, he is “able to participate in legislative action relating to the above fairly, objectively, and in the public interest.”
Since 2013, Stein has filed 25 Form E statements of recusal from voting and other legislative actions due to a reported conflict of interest arising from his employment with Civic Works. However, the last recusal he reported was in 2023, even though his organization received taxpayer dollars from the Maryland government in subsequent years.
‘Accountable to the public’
Parsons said that while Stein may be following legally required conflict-of-interest policies, he still has a concerning level of influence over the grantmaking process.
“The conflict of interest, that to me is probably the most troubling thing,” she told Spotlight on Maryland. “If you have an individual that’s in charge of a nonprofit that’s also elected to office, that’s not necessarily a problem. But when money is steered toward that organization and increasing amounts at all levels, then I would want to know who’s making sure that this is operating properly.”
A spokeswoman for Maryland Gov. Wes Moore’s office emailed a statement to Spotlight on Maryland that emphasized the federal single audits of Civic Works do not assess how state funding is spent. Maryland state agencies, she wrote, have their own individual oversight mechanisms in place.
“The Moore-Miller administration is committed to ensuring every dollar of taxpayer funding is awarded fairly, spent responsibly, and accountable to the public,” Moore’s spokeswoman wrote.
Several agencies within the Maryland government provided written statements to Spotlight on Maryland detailing various individual oversight policies for programs they fund at Civic Works. The Maryland agencies stated that no action has been taken in response to findings in Civic Works’ federal single audits.
$1 lease in Baltimore
Civic Works operates at Clifton Mansion, the former estate of philanthropist Johns Hopkins. The nonprofit has a lease agreement with Baltimore City that allows them to pay just $1 per year to use, maintain and renovate the property.
Additionally, Civic Works has received $13.5 million in taxpayer dollars through the Baltimore City government since August 2022, according to a government database. This included $4.5 million in taxpayer dollars from the Baltimore City Health Department to Civic Works from 2022 to 2024, described in the database as being for “Coronavirus.”
A spokesperson for Baltimore City Mayor Brandon Scott’s office emphasized that the city “employs best practices for grant administration, signing grant agreements that ensure transparency and accountability.”
The spokesperson noted that recent federal audits of Civic Works “identified no material weaknesses or significant deficiencies in internal controls over federal programs, finding that Civic Works complied with all requirements that could have a material effect on its major federal programs.”
The mayor’s office did not respond to additional questions on audit concerns at Civic Works regarding financial reporting and scheduled expenditures for federal awards.
Civic Works is partnered with Baltimore City Public Schools to operate the “Reach! Partnership School,” which prepares students for college and careers. The 2025 federal single audits revealed the organization received $9.7 million from Baltimore City Public Schools that year. Reach is incorporated separately but included in the audits because Civic Works manages the organization.
A spokeswoman for City Schools said they consider federal audit findings as part of their oversight of Civic Works.
“We will continue to monitor the Operator’s progress to confirm that the audit issues have been appropriately resolved,” the spokeswoman emailed Spotlight on Maryland. “City Schools will also continue to review audits and other financial documents to ensure the organization is on track and making progress consistent with its Corrective Action plan and regular contractual requirements.”
Spotlight on Maryland is a joint venture by The Baltimore Sun, FOX45 News and WJLA in Washington, D.C. Have a news tip? Call 410-467-4670 or emailSpotlightOnMaryland@sbgtv.com. Contact Patrick Hauf atpjhauf@sbgtv.comand @PatrickHauf.
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