Connect with us

Maryland

How the latest cyberattack is affecting prospective car buyers in Maryland — and nationwide – WTOP News

Published

on

How the latest cyberattack is affecting prospective car buyers in Maryland — and nationwide – WTOP News


Car dealerships around the country are the latest victims of a cyberattack. Hackers went after a company, CDK Global, that makes software used by car dealers both here in the U.S. and in Canada.

Car dealerships around the country are the latest victims of a cyberattack.

Hackers went after a company, CDK Global, that makes software used by car dealers both here in the U.S. and in Canada.

It started last week and fallout continues to be felt Tuesday.

Advertisement

Peter Kitzmiller is the president of the Maryland Automobile Dealers Association. He joined WTOP’s Shawn Anderson and Anne Kramer to talk about it.


President of the Maryland Automobile Dealers Association Peter Kitzmiller talks with WTOP’s Shawn Anderson and Anne Kramer about the CDK cyberattack affecting car dealerships around the country.

 

Advertisement

The transcript below has been lightly edited for clarity.

Shawn Anderson: So when did car dealers in Maryland first realize that something was wrong and what transactions or issues have come as a result of this cyberattack?

Peter Kitzmiller: So I think we were we were made — or the dealerships were made — aware at like 2 a.m. last Wednesday. So it’s already been almost a week now. And so it’s had a pretty significant impact right off the bat. I mean, we’re like every other business, everything’s run by computers, processing your new car, used car purchase, making your appointment in the service department, communicating with customers — all those things, even the phone systems were impacted.

I think the biggest issue was, in Maryland, when you go to buy a car, the dealership provides either with a part tag or a temporary tag. All that is done electronically through the dealer management system, like CDK. That was an issue, but we’ve been working with MVA and so that part of the transaction, we can absolutely get you tags now. And that’s not going to be an issue going forward.

Anne Kramer: What has been the toughest part? I mentioned about going old school, some dealerships are. Is that what you’re seeing in Maryland, with some of the dealerships here, they’re having to use pen and paper?

Advertisement

Peter Kitzmiller: Absolutely, that is part of it. Some of those things are going to have to go back, you know, 30 years ago. And again, transmitting information to a lender on behalf of a customer, all those things have been a little bit, have been made more complex, because we don’t have the system back up and running yet. But I do want to tell everyone that if you’re considering buying a car, you’ve been working with the dealership, absolutely they’ve got workarounds — they’re going to make it work.

If you haven’t been contacted as quickly as you normally would, or you’re having a harder time making a service appointment. That’s where that impact is going to be felt. But again, I certainly would encourage everyone, if you’ve been looking at a car online or whatever, don’t hesitate to go into the dealership because we are coming up with workarounds.

Shawn Anderson: How much of a financial impact though has this had on dealerships in Maryland over the past few days?

Peter Kitzmiller: I don’t think we could put a number on it yet. There’s no question it is going to have a financial impact. I think it’s going to be pretty significant. Car dealerships are very cash intensive businesses, a lot of employees and, you know, you go a day when you can’t transact any business, there’s going to be a cost associated with that.

Anne Kramer: Peter, has every car dealership in Maryland been impacted by this?

Advertisement

Peter Kitzmiller: Not necessarily. So there’s really two categories of people that have been directly impacted. If you’re one of the dealerships that used CDK for what we call DMS or your dealer management system, then yes, you’ve been significantly impacted. Then there’s a subset of electronic commerce called CVR. If you use them, they’re a subsidiary of CDK. So they have been impacted as well.

So the dealers that have CDK as their primary dealer management system has been impacted the most, but every dealer has probably had some issue because they work together, they work with various vendors that are across platforms, but it’s primarily those dealers that use CDK. Again CDK was one of the biggest players in the industry. I think they have 15,000 dealership rooftops across the country. So they’re certainly a very, very significant part of the industry.

Get breaking news and daily headlines delivered to your email inbox by signing up here.

© 2024 WTOP. All Rights Reserved. This website is not intended for users located within the European Economic Area.

Advertisement



Source link

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Maryland

‘Messes up my life': How a typo led to a Maryland woman being declared dead

Published

on

‘Messes up my life': How a typo led to a Maryland woman being declared dead


A Maryland woman trying to renew her driver’s license was turned away because she’d been declared dead, driving her into the painstaking process of bringing herself back to life.

Nicole Paulino of Gaithersburg was shocked by what popped up in the Maryland Motor Vehicle Administration’s system in November.

“It then appears that I am deceased,” she said. “I got a little frightened, I’m not gonna lie, and surprised, because I am alive. I’m here.”

The MVA told Paulino they couldn’t renew her license, she said.

Advertisement

She also got a letter from the IRS saying “deceased taxpayer.”

Health insurance was canceled for Paulino and her three kids. Medical bills are piling up, and she can’t get the inhaler she needs for her asthma.

“This really, really messes up my life,” Paulino said.

“It has affected me a lot,” she said, tearfully.

News4 reached out to various Maryland government agencies to figure out how this could have happened.

Advertisement

Then Paulino got a call from Social Security, she said. They told her the mistake was due to a typo.

According to the representative, a funeral home tried to report someone else dead but got a digit wrong in the Social Security number, submitting Paulino’s number instead.

“It’s affected my health, my mental health and …” she trailed off, crying.

The Social Security Administration sent News4 a statement saying its records are highly accurate and of the more than 3 million death reports they receive each year, less than one-third of one percent are subsequently corrected.

Meaning about 10,000 reports are wrong each year.

Advertisement

“This happens almost on a daily basis,” attorney Joseph McClelland told the News4 I-Team in 2022.

He’s built a business out of bringing people back from the dead.

“The impact is the worst impact you can have on your credit report,” he said.

A Prince George’s County family felt that impact two years ago when 13-year-old Elise Allen was declared dead. 

“It sounds crazy, me on the phone arguing with somebody trying to explain to them that my daughter is not dead,” Melissa Allen told News4 in 2023.

Advertisement

Darby Nye of Arlington, Virginia, was declared dead in 2021, alive in 2022, then dead again in 2023. It impacted his insurance and pension.

Paulino said that after News4 got involved, she finally got a letter from the Social Security Administration Wednesday saying she’s officially been brought back to life.

“I tried doing it myself and I didn’t get anything resolved,” she said. “If it wasn’t for NBC news that offered to help me, I would have never gotten this problem resolved.”

Social Security says anyone mistakenly declared dead should contact them as soon as possible so they can take immediate action. You’ll have to provide at least one form of current identification.

And make sure you get that letter confirming you’re alive in order to fix all the other issues the mistake caused.

Advertisement



Source link

Continue Reading

Maryland

2nd Bird Flu Case Detected At MD Poultry Farm

Published

on

2nd Bird Flu Case Detected At MD Poultry Farm


QUEEN ANNE’S COUNTY, MD — Maryland health officials on Tuesday said a second case of bird flu has been detected in a commercial poultry farm in Queen Anne’s County, according to a news release.

The case of highly pathogenic H5N1 avian influenza marks the second in less than a week, according to the Maryland Department of Agriculture. The previous case was discovered at a poultry operation in Caroline County, officials said Friday.

The newest case brings the number of affected poultry operations in the Delmarva region to four. Last month, two cases were confirmed in Kent County, Delaware.

Confirmation of the Queen Anne’s County case is pending testing by the U.S. Department of Agriculture’s National Veterinary Services Laboratory. Meanwhile, state officials have since quarantined the affected facilities and birds on the properties were being depopulated to prevent the spread of the disease.

Advertisement

Birds from affected flocks will not enter the food system, officials said.

Avian influenza — also known as bird flu — is a highly contagious airborne respiratory virus that spreads easily among birds through nasal and eye secretions, as well as manure. The virus can be spread in various ways from flock to flock, including by wild birds, contact with infected poultry, equipment, and the clothing and shoes of caretakers.

The virus affects poultry, like chickens, ducks, and turkeys, along with some wild bird species such as ducks, geese, shorebirds, and raptors.

According to the Department of Health, the risk of transmission between birds and the general public is low; however, those who work directly with poultry or dairy farms may be more at risk.

Learn more about avian influenza on the Department of Health’s website.

Advertisement

Residents and poultry producers are asked to report any unusual bird deaths or sudden increases in very sick birds to the MDA Animal Health Program at 410-841-5810 or after-hours to 410-841-5971; the Maryland Department of Natural Resources at 877-620-8367; or the USDA at 866-536-7593.



Source link

Continue Reading

Maryland

Maryland’s second H5N1 bird flu detected on poultry farm

Published

on

Maryland’s second H5N1 bird flu detected on poultry farm


Maryland’s second H5N1 bird flu detected on poultry farm – CBS Baltimore

Watch CBS News


Maryland’s second H5N1 bird flu detected on poultry farm

Advertisement

Be the first to know

Get browser notifications for breaking news, live events, and exclusive reporting.




Source link

Advertisement
Continue Reading

Trending