When Comcast expects to restore service across CSRA

AUGUSTA, Ga. (WRDW/WAGT) – Power is back on for the vast majority of people In Augusta, but restoration of cable and internet service is lagging behind that.

Comcast said Monday it has nearly 300 crews continuing to work around the clock, seven days a week to restore damage to its network. Like the electric utilities, Comcast has brought in crews from other states to help.

The company says service has been restored to 77% of Comcast Business and Xfinity customers across the CRSA.

The company expects by Oct. 24 to restore the network and service to 90% of customers in Augusta, Martinez and Aiken.

Restoration is expected by Oct. 17 in Appling, Harlem, Louisville, Thomson, Waynesboro and the Windsor Spring area of south Augusta.

PHOTO GALLERY | COMCAST WORKS TO RESTORE SERVICE:

That depends on several factors, such as:

• Remaining commercial electricity restoration to the network.
• Crews’ ability to access the locations.
• Whether debris will hinder construction and connection work.

The company is asking for residents’ help.

Its teams are having to return to areas previously restored due to accidental fiber cuts to newly placed lines. If you’re cleaning up debris, avoid any lines because you may knock out service to yourself or others.

Comcast said it also has opened 11,715 public Xfinity hotspots in the area. Everyone, whether a customer or not, can access these hotspots. To learn how to get connected, please visit this page. Only hotspots with power service will be active.

To find the hotspots and learn how to connect, visit https://south.comcast.com/2024/09/27/comcast-opens-xfinity-wifi-hotspots-for-helene.

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