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Change Healthcare cyber attack: Metro Atlanta therapists suffer financially

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Change Healthcare cyber attack: Metro Atlanta therapists suffer financially


Metro Atlanta therapists say many mental health professionals are struggling to stay afloat after the recent Change Healthcare cyberattack shut down reimbursement systems and left a lot of them unpaid.

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Shaketa Robinson-Bruce, the founder of Open Arms Counseling Center, LLC, says many mental health professionals are struggling as they fail to get reimbursements from insurance companies.

“My practice is 98% insurance,” she explained. Robinson-Bruce says many in her industry are facing a financial mess. “It’s affecting our ability to keep our doors open, and it’s affecting our ability to take care of our own families.”

Leaders at Clinicians of Color in Private Practice, a Facebook group of over 22,000 members, say many members are facing tough financial decisions.

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“It has caused me tremendous amounts of emotional distress, and I’m not sleeping at night because of the anxiety and stress of me worrying. How am I going to make payroll?” said Lisa Savage, co-founder of Clinicians of Color, LLC.

Some members say they may have to stop accepting insurance. Robinson-Bruce says she is scared about what that would do across the industry, especially among patients of color and the LGBTQIA+ community. 

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“[We] Help them feel like they’re not alone, help them feel like they’re understood. We provide that space for clients, specifically for people from marginalized communities,” she said.

Change Healthcare is owned by UnitedHealth Group, which is offering a temporary funding assistance program.

“We are currently engaged with several thousand provider organizations to help them with their cash flow challenges, from large regional health systems to small, rural independent physician practices,” said a spokesperson for UnitedHealth Group.

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Savage says the program has been hard for providers to qualify for, and successful providers were offered low amounts.

“From what I’m hearing, and I’m talking about hundreds of other people, the loan process has just been a disaster and not helpful at all,” she added.

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She says she wants other providers to know there is emotional and mental support in their group and welcomes others to join, so they know this struggle is not an isolated one. Click here to join.

Officials at UnitedHealth Group say they are working aggressively on the restoration of their systems and services, and provided FOX 5 with the following information.

  • Pharmacy services: Electronic prescribing is now fully functional with claim submission and payment transmission also available as of today. We have taken action to make sure patients can access their medicines in the meantime, including Optum Rx pharmacies sending members their medications based on the date needed.
  • Payments platform: Electronic payment functionality will be available for connection beginning March 15.
  • Medical claims: We expect to begin testing and reestablish connectivity to our claims network and software on March 18, restoring service through that week. While we work to restore these systems, we strongly recommend our provider and payer clients use the applicable workarounds we have established—in particular, using our new iEDI claim submission system in the interest of system redundancy given the current environment.

“We are committed to providing relief for people affected by this malicious attack on the U.S. health system,” said Andrew Witty, CEO of UnitedHealth Group. “All of us at UnitedHealth Group feel a deep sense of responsibility for recovery and are working tirelessly to ensure that providers can care for their patients and run their practices. We are determined to make things right as fast as possible.”

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Metro Atlanta gas prices surge ahead of spring break, leaving drivers stunned

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Metro Atlanta gas prices surge ahead of spring break, leaving drivers stunned


Drivers across metro Atlanta are seeing higher prices at the pump, and as spring break approaches, many families say the spike is hitting their budgets hard. While some people are reconsidering travel plans, others said they are still planning to get out of town.

At a RaceTrac gas station near Clairmont Road and Dresden Drive in Chamblee, drivers told us they noticed the increase almost immediately.

Just last week, many drivers said they were paying around $2.80 a gallon. Now, prices at some stations are climbing well over $3 a gallon.

At this RaceTrac, regular gas was listed at $3.59 a gallon while diesel was even higher at $5.19. Last week, those prices were $3.29 for regular-and $4.69 for diesel.

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Some drivers said the increase is already creating financial stress.

“Not that many people can afford that price.”

Morgan Howard explained.

The metro Atlanta mom of two who commutes to work said she closely tracks fuel prices because of how much she drives.

“I pay attention to gas because I work over here but I live in Villa Rica or like Douglasville and the prices even went over there up. Ridiculous. It is sad.”

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According to the AAA, the average price for gas in Atlanta is now about $3.28 a gallon, which is up roughly 44 cents from last week. Meanwhile, analysts with GasBuddy project prices could increase another 20 to 50 cents in the coming week.

Howard said her biggest concern isn’t just her own budget.

“I don’t think about myself. I think about others that are struggling. I think about others that are making minimum wage and can’t not afford.”

Higher gas prices can ripple through nearly every part of daily life from commuting to grocery costs.

Truck driver Logan Gabbard said the increase has already forced him to cancel travel plans he had for later this month.

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“I was going to make plans at the end of March but since gas prices have went up as much as they have I can’t go through with those plans now just because usually it would take me 50 to 70 dollars to go where I usually go but now it is going to cost me so much that I am not going to be able to go.”

Another group feeling the impact is ride-share drivers who say rising fuel costs are forcing them to work longer hours.

“Because I was putting the mid range at $3.02 and now is almost at $4 and this is making us work more. Yes this is impacting us, now we need to work more and more hour’s in order to get better gains to be able to afford bills and payments, like rent, services and food is getting more expensive as well, for the people who work doing rideshares like Uber, Lyft and Taxi,” Ian Marin said.

“We have a taxi line near this gas station and a lot of drivers made the decision to retire from doing this profession because gains are not enough, people have fear to be out in the streets, but the price for food, bills, and rent keep going up making this situation really really complicated, “Marin explained.

Despite the higher prices, not everyone is putting the brakes on travel.

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With the spring break season arriving, some college students said they are still planning to hit the road.

Analysts said part of the price swing is tied to tensions in the Middle East involving the United States, Israel and Iran, which can make global oil markets unstable and push oil prices higher.

International tensions are not the only factor.

AAA said gas prices often increase during busy travel seasons like spring break, when more people are hitting the road.

The drivers we talked to said that means they will be keeping a closer eye on their budgets in the weeks ahead and  watching every mile and every dollar a little more closely.

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NBA cancels Hawks’ plans to celebrate Atlanta strip club

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NBA cancels Hawks’ plans to celebrate Atlanta strip club


Magic City Night in Atlanta is off.

The NBA has canceled the Atlanta Hawks’ plans for a celebration of the city’s Magic City adult entertainment club, saying Monday that it was responding to concerns from many across the league.

The event was supposed to happen next Monday during a game against the Orlando Magic.

Atlanta announced the plan last month, calling it a tribute to an “iconic cultural institution” with food — including the club’s lemon pepper wings, a version of which is named for former Hawks guard Lou Williams — along with music and exclusive merchandise.

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“While we are very disappointed in the NBA’s decision to cancel our Magic City Night promotion, we fully respect its decision,” the Hawks said Monday. “As a franchise, we remain committed to celebrating the best of Atlanta — with authenticity — in ways that continue to unite and bring us all together.”

Some elements of the plans for the night will remain, the Hawks said, including a halftime performance from rapper T.I. — and there are plans for lemon pepper wings to be sold.

But some plans for merchandise have been scrapped, as has a live recording of a podcast that was to feature Hawks primary owner Jami Gertz, T.I. and Magic City founder Michael Barney.

Plans for the celebration were met with mixed reactions — some for, some against. One NBA player, Luke Kornet of the San Antonio Spurs, spoke out about the idea of promoting a strip club and urged the parties involved to reconsider.

And the league evidently heard the same message from others.

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READ MORE: Terry Rozier will not receive salary while on leave from NBA, AP reports

“When we became aware of the Atlanta Hawks’ scheduled promotion, we reached out to Hawks leadership to better understand their plans and rationale,” NBA Commissioner Adam Silver said. “While we appreciate the team’s perspective and their desire to move forward, we have heard significant concerns from a broad array of league stakeholders, including fans, partners and employees.

“I believe canceling this promotion is the right decision for the broader NBA community.”

The Hawks have ties to the club. Gertz was a producer for a five-part docuseries that explored the club’s history, its place in Black and hip-hop culture and what it means to the city.

“This collaboration and theme night is very meaningful to me after all the work that we did to put together ‘Magic City: An American Fantasy,’” Gertz, who is also a filmmaker and actor, said when the promotion was announced. “The iconic Atlanta institution has made such an incredible impact on our city and its unique culture.”

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Atlanta ranks 78th on WalletHub’s most diverse cities list

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Atlanta ranks 78th on WalletHub’s most diverse cities list


A new study suggests Atlanta may not be as diverse as many people might expect — at least when compared with cities across the country.

What we know:

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According to a new report from WalletHub, Atlanta ranked 78th out of 501 U.S. cities in an analysis measuring diversity across several categories. Researchers looked at five main factors including socioeconomic, cultural, economic, household and religious diversity.

Atlanta performed best in religious diversity, ranking 9th, and socioeconomic diversity, where it came in 45th. But the city placed 178th for cultural diversity and landed near the bottom — in the 400s — for both household diversity and economic diversity.

It’s worth noting the study focused only on the city of Atlanta and did not include the broader metro area, which could paint a different picture of the region’s diversity.

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By the numbers:

Some other Georgia cities also appeared on the list. Sandy Springs ranked 38th, Roswell placed 57th, and Columbus came in at 103rd. Meanwhile, Johns Creek ranked 94th overall and finished 500th in income diversity, one of the lowest marks in that category.

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Dig deeper:

The study found the most diverse cities in the country were Silver Spring, Maryland; Gaithersburg, Maryland; Arlington, Texas; Germantown, Maryland; and Houston, Texas. At the other end of the list were Bangor, Maine; Brattleboro, Vermont; North Platte, Nebraska; Keene, New Hampshire; and Rochester, Nebraska.

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