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Change Healthcare cyber attack: Metro Atlanta therapists suffer financially

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Change Healthcare cyber attack: Metro Atlanta therapists suffer financially


Metro Atlanta therapists say many mental health professionals are struggling to stay afloat after the recent Change Healthcare cyberattack shut down reimbursement systems and left a lot of them unpaid.

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Shaketa Robinson-Bruce, the founder of Open Arms Counseling Center, LLC, says many mental health professionals are struggling as they fail to get reimbursements from insurance companies.

“My practice is 98% insurance,” she explained. Robinson-Bruce says many in her industry are facing a financial mess. “It’s affecting our ability to keep our doors open, and it’s affecting our ability to take care of our own families.”

Leaders at Clinicians of Color in Private Practice, a Facebook group of over 22,000 members, say many members are facing tough financial decisions.

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“It has caused me tremendous amounts of emotional distress, and I’m not sleeping at night because of the anxiety and stress of me worrying. How am I going to make payroll?” said Lisa Savage, co-founder of Clinicians of Color, LLC.

Some members say they may have to stop accepting insurance. Robinson-Bruce says she is scared about what that would do across the industry, especially among patients of color and the LGBTQIA+ community. 

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“[We] Help them feel like they’re not alone, help them feel like they’re understood. We provide that space for clients, specifically for people from marginalized communities,” she said.

Change Healthcare is owned by UnitedHealth Group, which is offering a temporary funding assistance program.

“We are currently engaged with several thousand provider organizations to help them with their cash flow challenges, from large regional health systems to small, rural independent physician practices,” said a spokesperson for UnitedHealth Group.

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Savage says the program has been hard for providers to qualify for, and successful providers were offered low amounts.

“From what I’m hearing, and I’m talking about hundreds of other people, the loan process has just been a disaster and not helpful at all,” she added.

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She says she wants other providers to know there is emotional and mental support in their group and welcomes others to join, so they know this struggle is not an isolated one. Click here to join.

Officials at UnitedHealth Group say they are working aggressively on the restoration of their systems and services, and provided FOX 5 with the following information.

  • Pharmacy services: Electronic prescribing is now fully functional with claim submission and payment transmission also available as of today. We have taken action to make sure patients can access their medicines in the meantime, including Optum Rx pharmacies sending members their medications based on the date needed.
  • Payments platform: Electronic payment functionality will be available for connection beginning March 15.
  • Medical claims: We expect to begin testing and reestablish connectivity to our claims network and software on March 18, restoring service through that week. While we work to restore these systems, we strongly recommend our provider and payer clients use the applicable workarounds we have established—in particular, using our new iEDI claim submission system in the interest of system redundancy given the current environment.

“We are committed to providing relief for people affected by this malicious attack on the U.S. health system,” said Andrew Witty, CEO of UnitedHealth Group. “All of us at UnitedHealth Group feel a deep sense of responsibility for recovery and are working tirelessly to ensure that providers can care for their patients and run their practices. We are determined to make things right as fast as possible.”

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Atlanta, GA

Flood watch expands into metro Atlanta ahead of severe storm threat

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Flood watch expands into metro Atlanta ahead of severe storm threat


A powerful weather front is moving into metro Atlanta, prompting officials to expand flood watches as “wave-after-wave” of heavy rain threatens to saturate the region through Saturday.

The FOX 5 Storm Team warn that storm totals could reach four inches in some areas, with isolated spots in North Georgia potentially seeing up to six inches.

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Flood Watch in northwest Georgia

What we know:

A Flood Watch is currently in effect through Saturday evening for a large portion of North Georgia. The region is bracing for widespread rainfall totals of 2 to 4 inches. Some areas could see locally higher amounts reaching up to 6 inches before a cold front moves through Saturday afternoon to end the threat.

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“The rain train is wide open and here it comes,” said FOX 5 Storm Team chief meteorologist David Chandley. “We got waves of rain tonight and storms. They’re going to be with us tonight and right on through Saturday.”

In the northwest, the watch includes Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Fannin, Floyd, Gilmer, Gordon, Haralson, Lumpkin, Murray, Paulding, Pickens, Polk, Towns, Union, Walker, White, and Whitfield counties.

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KEEP UP WITH THE LATEST BY DOWNLOADING THE FREE FOX 5 STORM TEAM APP AND FOLLOWING @FOX5STORMTEAM ON X

Flooding risk, high winds

Local perspective:

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Thunderstorms expected overnight and into early Saturday morning are a primary concern. 

The primary concern for North Georgia remains damaging winds and heavy rainfall that could lead to flash flooding. While the threat of severe weather is lower Friday night, the FOX 5 Storm Team expects conditions to change as the front arrives Saturday morning.

“Flooding [is] possible in Northwest Georgia with that severe threat,” Chandley said. “I expect we may see some of those [flash flood warnings] across North Georgia late tonight and early tomorrow because that ground is going to be saturated.”

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A Level 1 “marginal risk” for severe storms has been issued for most of the area, though regions near Columbus face a slightly higher “slight risk.” Forecasters noted that while the atmosphere currently lacks the instability for massive thunderstorms, a “brief, spin-up tornado” cannot be ruled out on Saturday.

What’s next:

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Sunday: Windy and much colder, with highs struggling to reach the 40s and 50s.

Monday: Temperatures are expected to plummet into the 20s by Monday morning.

The Source: This article contains an original forecast by the FOX 5 Storm Team.

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Serious crashes block Atlanta’s Downtown Connector, Lawrenceville Highway early Friday

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Serious crashes block Atlanta’s Downtown Connector, Lawrenceville Highway early Friday


A major crash involving eight vehicles shut down all southbound lanes of the Downtown Connector early Friday morning, causing significant traffic delays near University Avenue.

What we know:

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The crash was reported on Interstate 75/Interstate 85 just before University Avenue, with injuries confirmed at the scene. Traffic was being diverted off the connector at Interstate 20, Exit 247, while the entrance ramp from I-20 to the connector southbound was also closed. Drivers were advised to use Exit 56A to McDaniel Street or alternate routes including Metropolitan Parkway or Interstate 285. The scene was cleared and lanes began reopening around 6:30 a.m. FOX 5 Atlanta is waiting for a final report on what happened. 

A separate serious injury crash was also reported in DeKalb County on Lawrenceville Highway westbound between Montreal Road and Interstate 285. All lanes were blocked, and authorities said the incident involved a pedestrian struck by a vehicle. Both investigations were ongoing. The scene was cleared and lanes reopened around 6:45 a.m., according to Georgia Department of Transportation. 

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Falcons deny Cowboys’ request to interview DC Jeff Ulbrich, per report

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Falcons deny Cowboys’ request to interview DC Jeff Ulbrich, per report


The Atlanta Falcons are in the process of hiring a new head coach and general manager, but that doesn’t mean the team is completely cleaning house. Defensive coordinator Jeff Ulbrich has done an incredible job with the Falcons defense since replacing Jimmy Lake in the offseason.

The Falcons would prefer to keep Ulbrich, as team owner Arthur Blank stated, but the new head coach will have the final say. According to a report from ESPN’s Todd Archer, Atlanta blocked the Dallas Cowboys’ request to interview Ulbrich on Thursday.

“The Cowboys were denied by Atlanta to talk with Jeff Ulbrich for DC job, according to sources,” wrote Archer. “He remains under contract [with] the Falcons despite their search for a head coach. A potential interview can be revisited later if they hire a [head coach], who has a different coordinator in mind.”

Blank discussed Ulbrich’s impact during his Thursday press conference and said he was impressed with the work he did with the team’s rookie draft class. James Pearce Jr. led all rookies in sacks with 10.5 this season, while third-round pick Xavier Watts racked up a rookie-high five interceptions as the team’s starting safety.

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“You can’t dictate to the new head coach who their coordinators would be, but I’d certainly recommend to the new head coach to consider Ulbrich,” Blank said of the Falcons’ current defensive coordinator.

It sounds like the Falcons aren’t going to let Ulbrich out of their sights, and it’s hard to blame them. The Falcons defensive coordinator helped the team record a franchise-record 57 sacks this season, just one year after finishing 31st in the NFL with just 31 sacks.

Follow along with each request and interview with our Falcons head coach tracker.



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