Atlanta, GA
Atlanta’s new watershed commissioner vows to tackle sky-high water bills with modern solutions

Why are some water bills so high?
For 3 years, FOX 5 has followed the stories of high water bills, seemingly with no explanation. Customers take it to the water appeals board often to only to be denied any sort of adjustment. We have followed some of these customers all the way to court, where judges have ruled in their favor. FOX 5 sat down with the new Watershed commissioner who tells us there are problems, with fixes on the way.
ATLANTA – For years, Atlanta residents have struggled with sky-high water bills that seemed to defy logic—and often, even evidence. Many took their complaints to the city’s Water and Sewer Appeals Board, only to be denied adjustments. But now, a new commissioner at the helm of the Atlanta Department of Watershed Management is pledging to fix a system that critics say has long failed its customers.
“We got to move from being where we are, both with the reliability [and] the accuracy. 99.9% is not good enough,” said Commissioner Greg Eyerly, who stepped into the role just three months ago. “We got to be like the airlines… 99.999999% accurate.”
Eyerly is taking over as the department faces scrutiny over malfunctioning meters, outdated technology, and a lack of transparency that has left customers in the dark—sometimes literally.
$12K water bill for retiree
What we know:
One of those customers is Jeffrey Williams, a retiree who says his water bill jumped from $153 a month to over $12,000 during a four-month stretch in 2022. “It started off with what I thought was a simple situation of our meter not accurately reporting our water usage,” he said.
Williams hired a plumber who confirmed a faulty meter, but the city’s appeals board still denied his request for an adjustment.
“I move that there is no adjustment,” a board member said during Williams’ hearing.
$81K water bill for unused property
What they’re saying:
The same outcome befell Gail Mapp, who contested $81,000 in bills for an unused property on Donald Lee Hollowell Parkway. Her water bills had been $13.12 a month until a city register replacement. Neither her own plumbers nor city inspectors found leaks. Still, the board rejected her appeal.
Both Williams and Mapp sued the city. Both won.
“And I think that’s where, you know, this rub is,” said Mapp. “Why is the board denying some of these claims when there really is no evidence of a leak or anything else?”
Atlanta’s Water and Sewer Appeals Board
The other side:
The Water and Sewer Appeals Board is an independent body appointed by the Atlanta City Council. But the utility’s challenges extend beyond governance.
“We have meters now that have broken and we have to go out and fix them,” said Eyerly. “That’s why we end up with estimated reads—because the meter is broken.”
Eyerly said about 174,000 accounts are currently on the system, and even a small percentage of faulty meters can have a large impact.
He believes modernizing the city’s 15-year-old metering system is the key to reducing these billing issues. “That technology was the best available at the time… it’s past time [to change it]. So that’s what we’re doing,” he said.
Atlanta Watershed upgrades
What’s next:
The department is now beginning a six-year rollout of upgraded smart meters that will give customers real-time access to their water usage.
“It’s not a black box anymore,” Eyerly said. “You know exactly what your readings are—all the time.”
Atlanta Watershed field inspections
What you can do:
In the meantime, the department is encouraging customers who suspect an issue to request field inspections. Eyerly said the department is also ramping up maintenance efforts and proactively replacing registers.
“We want to reduce the number of people that have these disputes,” Eyerly said. “We want to put common sense back into this.”
Mayor Dickens $2B infrastructure investment
Dig deeper:
Earlier this year, Mayor Andre Dickens announced a $2 billion, 20-year investment to overhaul Atlanta’s aging water infrastructure. For frustrated customers, relief may finally be in sight—but it could still be years away.
The Source: FOX 5 spoke with Atlanta Department of Watershed Management Commissioner Greg Eyerly for this article. Previous FOX 5 Atlanta reports were also used.

Atlanta, GA
LaGrange officer shares heart attack experience

When a Lagrange police officer experienced a heart attack, her colleagues, along with 911 operators and EMTs, sprang into action to save her. They were all recognized at the city council meeting for their efforts.
Atlanta, GA
The National Center for Civil and Human Rights expands at a critical moment in U.S. history
ATLANTA (AP) — A popular museum in Atlanta is expanding at a critical moment in the United States — and unlike the Smithsonian Institution, the National Center for Civil and Human Rights is privately funded, putting it beyond the immediate reach of Trump administration efforts to control what Americans learn about their history.
The monthslong renovation, which cost nearly $60 million, adds six new galleries as well as classrooms and interactive experiences, changing a relatively static museum into a dynamic place where people are encouraged to take action supporting civil and human rights, racial justice and the future of democracy, said Jill Savitt, the center’s president and CEO.
The center has stayed active ahead of its Nov. 8 reopening through K-12 education programs that include more than 300 online lesson plans; a LGBTQ+ Institute; training in diversity, equity and inclusion; human rights training for law enforcement; and its Truth & Transformation Initiative to spread awareness about forced labor, racial terror and other historic injustices.
These are the same aspects of American history, culture and society that the Trump administration is seeking to dismantle.
Inspiring children to become ‘change agents’
Dreamed up by civil rights icons Evelyn Lowery and Andrew Young, the center opened in 2014 on land donated by the Coca-Cola Company, next to the Georgia Aquarium and The World of Coca-Cola, and became a major tourist attraction. But ticket sales declined after the pandemic.
Now the center hopes to attract more repeat visitors with immersive experiences like “Change Agent Adventure,” aimed at children under 12. These “change agents” will be asked to pledge to something — no matter how small — that “reflects the responsibility of each of us to play a role in the world: To have empathy. To call for justice. To be fair, be kind. And that’s the ethos of this gallery,” Savitt said. It opens next April.
“I think advocacy and change-making is kind of addictive. It’s contagious,” Savitt explained. “When you do something, you see the success of it, you really want to do more. And our desire here is to whet the appetite of kids to see that they can be involved. They can do it.”
This ethos is sharply different from the idea that young people can’t handle the truth and must be protected from unpleasant challenges but, Savitt said, “the history that we tell here is the most inspirational history.”
“In fact, I think it’s what makes America great. It is something to be patriotically proud of. The way activists over time have worked together through nonviolence and changed democracy to expand human freedom — there’s nothing more American and nothing greater than that. That is the lesson that we teach here,” she said.
Encouraging visitors to be hopeful
“Broken Promises,” opening in December, includes exhibits from the post-Civil War Reconstruction era, cut short when white mobs sought to brutally reverse advances by formerly enslaved people. “We want to start orienting you in the conversation that we believe we all kind of see, but we don’t say it outright: Progress. Backlash. Progress. Backlash. And that pattern that has been in our country since enslavement,” said its curator, Kama Pierce.
On display will be a Georgia historical marker from the site of the 1918 lynching of Mary Turner, pockmarked repeatedly with bullets, that Turner descendants donated to keep it from being vandalized again.
“There are 11 bullet holes and 11 grandchildren living,” and the family’s words will be incorporated into the exhibit to show their resilience, Pierce said.
Items from the Morehouse College Martin Luther King Jr. collection will have a much more prominent place, in a room that recreates King’s home office, with family photos contributed by the center’s first guest curator: his daughter, the Rev. Bernice King. “We wanted to lift up King’s role as a man, as a human being, not just as an icon,” Savitt explained.
Gone are the huge images of the world’s most genocidal leaders — Hitler, Stalin and Mao among others — with explanatory text about the millions of people killed under their orders. In their place will be examples of human rights victories by groups working around the world.
“The research says that if you tell people things are really bad and how awful they are, you motivate people for a minute, and then apathy sets in because it’s too hard to do anything,” Savitt said. “But if you give people something to hope for that’s positive, that they can see themselves doing, you’re more likely to cultivate a sense of agency in people.”
Fostering a healthy democracy
And doubling in capacity is an experience many can’t forget: Joining a 1960s sit-in against segregation. Wearing headphones as they take a lunch-counter stool, visitors can both hear and feel an angry, segregationist mob shouting they don’t belong. Because this is “heavy content,” Savitt says, a new “reflection area” will allow people to pause afterward on a couch, with tissues if they need them, to consider what they’ve just been through.
The center’s expansion was seeded by Home Depot co-founder and Atlanta philanthropist Arthur M. Blank, the Mellon Foundation and many other donors, for which Savitt expressed gratitude: “The corporate community is in a defensive crouch right now — they could get targeted,” she said.
But she said donors shared concerns about people’s understanding of citizenship, so supporting the teaching of civil and human rights makes a good investment.
“It is the story of democracy — Who gets to participate? Who has a say? Who gets to have a voice?” she said. “So our donors are very interested in a healthy, safe, vibrant, prosperous America, which you need a healthy democracy to have.”
Atlanta, GA
Metro Atlanta weekend weather: Temperatures on rise

ATLANTA – North Georgia will stay warm and mostly sunny through the coming week, with temperatures creeping upward but not reaching the extreme heat much of the country is facing, according to FOX 5 Storm Team Meteorologist Alex Forbes.
What they’re saying:
“We’re moving up a little bit higher,” Forbes said. “I think now this is roughly where it’s going to stay though for most of our 7-day forecast. So even though the temperatures will continue to sneak up a little bit higher in the next few days, the humidity not so much. It’ll be a mostly sunny and seasonably warm afternoon with this high pressure really squashing the chance of rain here locally.”
Looking ahead, Forbes said much of the U.S. will deal with dangerous heat, but Georgia won’t see the worst of it.
“We are likely for several days in a row to run warmer than average,” he explained. “Here’s the deal. We’re not gonna go too far above average here in North Georgia — maybe by a couple of degrees. Where there’s going to be a bigger difference, and the heat is more excessive and well above average, would be back to our north and west. So we’re going to be spared sort of the worst of that. We’re just getting a reminder that we’re not quite fully into the fall season just yet.”
Afternoon highs will range from the upper 80s to near 90 in some spots.
“There’s a look at the afternoon temperatures either near or above 80°,” Forbes said. “In the case of Rome, you’ll be within distance of 90, and we’re going to start to see more numbers like that over the next few days.”
What’s next:
Forbes said the warm pattern is likely to stick around into next week.
“Tomorrow afternoon is another day of highs in the 80s,” he said. “Monday is the day that we’re most likely to get to 90, but we’re still not going to be much lower than that for Tuesday, Wednesday or even Thursday of next week.”
The Source: Information in this article came from the FOX 5 Storm Team.
-
Finance5 days ago
Reimagining Finance: Derek Kudsee on Coda’s AI-Powered Future
-
Business1 week ago
How Nexstar’s Proposed TV Merger Is Tied to Jimmy Kimmel’s Suspension
-
North Dakota5 days ago
Board approves Brent Sanford as new ‘commissioner’ of North Dakota University System
-
World1 week ago
Russian jets enter Estonia's airspace in latest test for NATO
-
Crypto4 days ago
Texas brothers charged in cryptocurrency kidnapping, robbery in MN
-
World4 days ago
Syria’s new president takes center stage at UNGA as concerns linger over terrorist past
-
Technology4 days ago
These earbuds include a tiny wired microphone you can hold
-
Culture4 days ago
Test Your Memory of These Classic Books for Young Readers