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The Boston City Council held an emergency hearing on late mail delivery. The USPS didn't show up.

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The Boston City Council held an emergency hearing on late mail delivery. The USPS didn't show up.


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In an internal email accidentally sent to the City Council, a USPS executive apparently accused the body of having a political agenda and not caring about residents receiving their mail.

The Brockton USPS Processing and Distribution Center. John Tlumacki/Boston Globe

During an emergency hearing Tuesday, members of the Boston City Council heard testimony accusing United States Postal Service leaders of mismanagement that is causing significant delays in service. Adding to frustrations, the USPS declined to send a representative to testify before the councilors. 

Councilors Sharon Durkan, Henry Santana, and Ben Weber filed a hearing order last month to investigate a “lack of adequate postal services” in Boston’s Mission Hill neighborhood. Both businesses and residents alike have been impacted, and complaints have come in from all around the city, Durkan said Tuesday. 

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“Let me be clear about what we’re experiencing in our communities. Residents are missing critical communications including legal documents and financial statements. Vulnerable neighbors are experiencing delays in vital medications. Small businesses are struggling with unreliable mail services,” Durkan said. “Most critically, as we approach election season, unreliable postal service threatens to undermine our democratic process.”

USPS spokespeople did not return a request for comment Wednesday morning. 

Councilors were accidentally forwarded internal emails ahead of the hearing in which a USPS official accused the council of having a political agenda and not caring about customers, according to Durkan. Multiple councilors expressed outrage at the accusation. 

“It’s outrageous that someone from the post office has accused us of having a political agenda. Our agenda is to make sure Boston residents get their mail. That they get their checks, that they get their medication, that they get their ballots,” Weber said. “That’s not political, it’s just ensuring that residents of Boston have a basic public service.”

Leaders from three different unions that represent USPS workers in the Boston area testified at the hearing. One of the core issues is “whimsical” operating hours at post offices, according to Scott Hoffman, a national business agent representing USPS clerks in the New England region of the American Postal Workers Union. Early and consistent closures are caused by the reluctance of USPS leadership to properly staff them, even though staff members are frequently available to work. 

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“The additional lost time due to improper closings just feeds the formula to staff lower, which in turn degrades service. It’s a built-in system that is designed to spiral downward,” Hoffman said.

The flow of mail through the USPS system can get clogged in multiple ways, he said. Due to staffing shortages, employees will be assigned to work customer service windows at the expense of behind-the-scenes work facilitating the distribution of mail. USPS leaders will force trucks not to leave offices for mail deliveries until they are at full capacity, something Hoffman compared to a bus operator delaying an evening bus until the following morning because all the seats are not full. 

This fell in line with a consistent theme of the complaints about management: that decisions are being made for business reasons with little to no consideration for the service disruptions they cause. On top of that, subpar employee retention is causing the workers who remain to be inundated with massive workloads. 

Multiple residents testified about their experiences. They described instances of not receiving vital health care through the mail, delays of crucial paychecks, and issues with insurance coverage caused by USPS service problems. Mitch Hilton, who worked as a letter carrier for more than 35 before retiring in 2006, said that he has seen a marked change in service since that time. Hilton recorded 44 instances of his mail not being delivered on time so far this year, he said, with September being the worst month for on-time delivery. 

Mail service in the Boston area is “current and within performance standards,” a spokesperson for the USPS Northeast region told The Boston Globe in September. Almost all first class mail in Massachusetts during the last quarter of the fiscal year arrived “within a day of the service standard. On average, mail in the state is delivered in 2.5 days.”

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Last month, the USPS recorded an 89% on-time delivery rate for first class mail in a district consisting of Massachusetts and Rhode Island, according to the agency’s online service performance dashboard. Just over 96% of first class mail was delivered with one additional day, according to the dashboard, and it took an average of 2.6 days for mail to be delivered. 

Durkan voiced skepticism about the accuracy of the metrics published by the USPS.

“If I believed their weekly performance standards were correct based on what I’m hearing from constituents, I would not have called for this hearing,” she said. “We’re being gaslit in Boston. We’re being gaslit.”

Ross Cristantiello

Staff Writer


Ross Cristantiello, a general assignment news reporter for Boston.com since 2022, covers local politics, crime, the environment, and more.






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Boston, MA

Boston University OT Program Ranks Top in Its Class for Fifth Straight Year by U.S. News & World Report

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Boston University OT Program Ranks Top in Its Class for Fifth Straight Year by U.S. News & World Report


Other graduate programs in Sargent College, School of Law, and School of Public Health also score high in rankings

Boston University’s Sargent College of Health & Rehabilitation Sciences retained U.S. News & World Report’s nod as the best occupational therapy program in the United States, while other BU schools boast programs that are among the top 10 in their fields. Photo by Above Summit for Boston University Photography.

University News

Other graduate programs in Sargent College, School of Law, and School of Public Health also score high in rankings

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Boston University’s Sargent College of Health & Rehabilitation Sciences retained its nation-topping ranking for occupational therapy instruction in U.S. News & World Report’s 2026 evaluation of graduate school programs. It’s the fifth consecutive year that the program has claimed the first spot in the magazine’s rankings.

A half-dozen other BU programs cracked the top 10 in their respective disciplines:

  • The School of Law’s health law program ranked second-best in the country.
  • Sargent’s speech-language pathology program clocked in at sixth best. 
  • The School of Public Health had four programs in the top 10: epidemiology (seventh), biostatistics (eighth), public health (ninth), and social behavior (also ninth).

“Sargent has a long history of having top-ranked programs,” says Gloria Waters, BU provost, chief academic officer, and former dean of Sargent. “It is rewarding to see the occupational therapy program at the top of the rankings again. This recognition reflects the program’s faculty, support staff, and the college’s commitment to creating impactful educational experiences that translate into real-world outcomes.”

Of the high rankings for the other University programs, Waters says, “Faculty and staff are creating exceptional educational experiences across BU’s schools and colleges every day. Their efforts are not only reflected in national rankings like these, but in the quality of the students that go on to lead in their chosen fields.” 


Faculty and staff are creating exceptional educational experiences across BU’s schools and colleges every day.

Gloria Waters, BU provost and chief academic officer

Depending on the discipline it is evaluating, U.S. News uses different assessment methodologies. For rankings of programs in sciences, social sciences, humanities, and health, the magazine relies on peer assessment surveys. 

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By contrast, for schools of business, education, engineering, law, medicine, and nursing, the rankings are based on two types of data, U.S. News says: “expert opinion about program excellence, and statistical indicators that measure the quality of a school’s academic productivity and postgraduate outcomes.” Last fall and early this year, the magazine sent schools the statistical surveys and sent peer assessments to academics and professionals in the fields being evaluated.

The peer assessments asked deans, program directors, and senior faculty to rank the academic quality of programs in their disciplines, from 5 (outstanding) to 1 (marginal). U.S. News buttressed those evaluations with surveys of professionals hiring or working with recent graduates in certain fields.

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Boston, MA

Dry, breezy today, but a few snowflakes could mix with rain tomorrow in Boston

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Dry, breezy today, but a few snowflakes could mix with rain tomorrow in Boston


It’s been a dry, breezy start to the week here in the Boston area. As we continue moving through this afternoon, the sun will be in and out of the clouds, but it should remain dry through the evening.

Winds will gust up to 25-30 mph at times. Highs should reach the low 50s today. Tonight, low temperatures will be in the low to mid 30s.

As Tuesday rolls in, a weak disturbance will push into the area, giving way to a rain/snow mix. Yes, a little snow!

Areas along and north of the Massachusetts Turnpike will have the best chance of seeing a few passing snowflakes and flurries Tuesday morning. But a few flakes will drift south of the Pike from time to time as well. Some snow could also mix with rain later in the evening as the system wraps up and moves away from our region. 

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A light coating of snow is possible tomorrow, especially along and north of the Pike and across Worcester Hills and the higher terrain, mainly on grassy and elevated surfaces. But we don’t expect major problems as our temperatures climb from the 30s into the 40s and 50s by afternoon. In other words, the snow won’t stick around. Otherwise, we’ll see mostly cloudy skies Tuesday.

Wednesday will be the coolest day of the week. In fact, it will feel like winter all over again Wednesday morning! Temps will start the day in the mid to upper 20s. Highs will reach the upper 40s by afternoon under mostly sunny skies. Our high temperatures rebound into the 50s and 60s by Thursday and Friday with sunshine. A few showers are possible on Saturday.



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Boston Weather: Mostly dry skies, late-week warm-up incoming

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Boston Weather: Mostly dry skies, late-week warm-up incoming


After a brief chance of early precipitation, Boston is likely in for a mostly dry week and warmer temperatures heading into next weekend, according to National Weather Service forecasts.

“In terms of rain and everything, that’ll be continuing to clear out (Sunday night), if it hasn’t already,” said NWS meteorologist Candice Hrencecin. “(Monday) should be pretty dry.”

Monday is set to kick off the week with some dry and breezy weather throughout the day, forecasts show. Winds are expected to reach gusts as high as 26 mph, and temperatures are likely to climb up in a high in the upper 40s, NWS states.

The only real chance for showers in the week should hit Monday night into Tuesday, Hrencecin said.

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“(Monday) night, we could see some more showers come in once again,” said Hrencecin. “They might be mixed with some snow, but wouldn’t really accumulate or anything, and probably melt pretty quick, because we’d be going from like the mid-30s or so overnight (Monday), into the 40s during the day (Tuesday) pretty quickly. And that should switch over to rain.”

Rain is likely Tuesday, forecasts show, especially around the afternoon. The day is expected to be partly sunny, with a high in the upper 40s. The night is forecasted to get chilly, NWS states, with a low dipping down in the upper 20s.

“Then Wednesday, we kind of get back into the mid-40s during the day once again,” said Hrencecin. “And then overnight, a little bit better but still pretty cold for Wednesday night. Not as bad as Tuesday night, a few degrees improvement.”

Wednesday is expected to be sunny, with a high in the upper 40s and a nighttime low in the mid-30s, forecasts show.

Boston will kick off a warming trend more so towards the second half of the week, Hrencecin said.

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“And then by Thursday into Friday, we’d see highs into the mid 50s, and then into the mid 60s heading into the weekend,” Hrencecin said.

Thursday is forecasted to be sunny again, with the high climbing up to the mid-50s and a low in the low 40s, NWS states.

Friday into the weekend are preliminarily expected to remain partly sunny, with highs reaching up into the 60s through Sunday, forecasts show.



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