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Statewide South Dakota 911 outage caused by hurricane in southern US, provider says • South Dakota Searchlight

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Statewide South Dakota 911 outage caused by hurricane in southern US, provider says • South Dakota Searchlight


A second statewide 911 outage this year is suspected to have been caused by Hurricane Beryl making landfall in Texas on Tuesday night and damaging network infrastructure, according to South Dakota’s 911 telecommunications provider Lumen, formerly known as CenturyLink. 

Investigations into the cause are still ongoing, said spokesman Matthew Villarreal.

“Our techs worked hard to fix an intermittent disruption affecting some customers’ ability to reach 911 in South Dakota and parts of Nebraska,” Villarreal said in an emailed statement. “We appreciate our customers’ patience and understanding.”

South Dakota signed its contract with Lumen for “Next Generation 911 services” in 2019 and has since renewed the contract until 2029. The contract is for up to $36.33 million.

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Lumen is headquartered in Louisiana, with network infrastructure running throughout the country. April’s statewide 911 outage in South Dakota was caused by a company installing a light pole in Kansas City, Missouri, the company said at the time.

In addition to the statewide outages, an outage in January disrupted 911 service in southeastern South Dakota, leaving customers in Lincoln, Union, Miner and Minnehaha counties unable to call 911 with a landline for hours, according to reporting from Siouxland Proud.

This week’s hurricane also caused an AT&T network outage impacting 911 calls in Texas and Louisiana.

Company with $36 million SD 911 contract says outage caused by Missouri light pole installation

Sioux Falls residents were without 911 services for about six hours between two outages Tuesday night and into early Wednesday morning, said Michael Gramlick, Sioux Falls assistant fire chief and director of Metro Communications. The outage affected hundreds of calls for emergency services throughout South Dakota.

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Gramlick said the state’s largest city was “immediately aware” of the outage, and its Metro Communications took steps learned from April’s outage to troubleshoot and keep 911 services up and running, including alerting residents to call a non-emergency number or text 911. 

The city had 522 calls for service (including text messages and calls to the non-emergency number) during the outage — twice as many calls as a typical day. Many were “test calls” by residents, Gramlick added, and all calls received a call back from 911 services.

The two outages are forcing 911 communications offices — both locally and at the state level — to reevaluate redundancy efforts, Gramlick said.

“We don’t want to believe that this is a regular occurrence, but our job is to plan for those occurrences,” Gramlick said. 

Stephanie Olson, deputy director of operations for Pennington County 911, said the western side of the state experienced a similar outage timeline. Staff in the dispatch center were notified of the first outage Tuesday night by the state 911 coordinator, but noticed the second outage themselves.

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“We can see when someone is attempting to call 911, but then our phone system doesn’t ring, so we know there’s a problem with the phone system,” Olson said. The county called back 32 residents when the initial call didn’t come through.

Residents calling from Verizon and AT&T phones were calling a dead line, Olson explained, while some T-Mobile and landline phones were diverted to alternate 911 centers in Canada and Colorado that handle misrouted calls.

“We’re learning to continue educating our staff and citizens on the capabilities of 911 and that text is available. That was up and running all night,” Olson said. “If they call and can’t get through, we have redundancies in place.”

State agency to probe why 911 network backup systems failed to work

The Federal Communications Commission announced after this year’s earlier statewide outage it would investigate recent outages across the country. The FCC recently declined to provide an update on the investigation to South Dakota Searchlight.

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“As a general practice, we don’t comment on investigations,” an FCC spokesperson said in an email.

After a 2020 outage in South Dakota, North Dakota, Minnesota, Colorado, Arizona, Utah and North Carolina, the commission investigated whether Lumen, in addition to three other companies, failed to deliver 911 calls and timely notify public safety customers. In a settlement, Lumen agreed to implement a compliance plan and pay a $3.8 million civil penalty.

Lumen serves the Omaha area and some other eastern Nebraska counties. The company is being investigated there for recent outages in 2023 and earlier this year, according to the Nebraska Examiner.

The South Dakota Department of Public Safety, which manages the state contract with Lumen, did not issue a news release about this week’s outage and did not respond to emailed questions from South Dakota Searchlight by the time this article published.

 

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South Dakota

Noem says budget surplus will be used for prison construction

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Noem says budget surplus will be used for prison construction


(The Center Square) – South Dakota Gov. Kristi Noem said Monday she plans to us an $80.7 million budget surplus to offset prison construction costs.

The $80 million surplus includes $24.3 million, which was above the forecast for fiscal year 2024 and $56.4 million saved by reductions in state government spending, according to Noem.

“South Dakota makes common sense decisions based on small government, low taxes, and spending within our means. We don’t just talk about fiscal responsibility – we follow through!” Noem said in a statement. “We will continue to budget responsibly for the people, and we will avoid unnecessary debt by using this surplus for prison construction costs.”

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The surplus was transferred to the state’s budget reserves, which now has $322.8 million or 13.3% of the fiscal year 2025 general fund budget,” according to Noem.

Noem proposed a $132.4 million one-time allocation in December for a new men’s prison in Sioux Falls. The prison would replace the state penitentiary built before South Dakota became a state.

The building is no longer suitable, the Department of Corrections said in a budget document.

“The prison houses almost 275 more high/medium custody offenders than is recommended by the American Correctional Association for a prison that size,” the document said. “The facility does not meet modern correctional standards and is not laid out in a way that is conducive for efficient staff supervision. Millions of dollars are spent annually to maintain and repair this facility, and it cannot be updated in a cost-efficient manner to serve the state’s current needs.”

A disturbance at the penitentiary in March led to charges against 11 inmates, according to Attorney General Marty Jackley’s office. The inmates pleaded not guilty and are scheduled for trial next month.

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A women’s prison under construction had a shortfall of $4 million, the governor said in December. Federal funds were recommended for water, $4 million from the land design funding and $21 million in one-time funding to keep the state from going into debt.



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South Dakota

July contrasts June's heavy rainfall

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July contrasts June's heavy rainfall


SIOUX FALLS, S.D. (KELO) — Since the beginning of July, the weather has calmed down, but only a little. We will show the pattern shift to you.

We’re halfway through July and it’s a lot different than the heavy rains we had in June.

Scenes like these are still fresh in people’s minds for southeast KELOLAND. As we had record rainfall last month in southeast KELOLAND.

This is our daily rainfall in June for Sioux Falls. The driest span of weather was only four days, as half the month had measurable rainfall. And of course, the record rains that fell the weekend of the 20th and 21st.

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The month gave Sioux Falls officially 11.20″ of rain. But, it was much heavier south of Sioux Falls where they continue to deal with the aftermath of the June flooding.

In contrast, this month is practically the opposite. Sioux Falls is sitting at under a tenth of an inch of rain. Only three days with measurable rain.

But with the nature of the hit and miss rain we’ve had, there are areas in KELOLAND that have had scattered storms with locally heavy downpours. It’s just a matter of being under the right cloud.



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South Dakota

One killed in two-vehicle crash near Yankton

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One killed in two-vehicle crash near Yankton


YANKTON — A 30-year-old man suffered fatal injuries Tuesday morning, July 16, in a two-vehicle crash, seven miles west of Yankton.

The names of the people involved have not been released pending notification of family members.

According to the South Dakota Department of Public Safety, preliminary crash information indicates the driver of a 2008 Chevrolet Cobalt was traveling westbound on S.D. Highway 50 near mile marker 375. At that location, a deceased deer was laying in the westbound roadway. The driver hit the deer and lost control of the vehicle and entered the eastbound lane. At the same time, the driver of a 2010 Chevrolet Cobalt was approaching from the opposite direction and collided with the first vehicle. Both vehicles came to rest in the south ditch.

The driver of the 2008 Cobalt sustained fatal injuries from the crash. The driver of the 2010 Cobalt, a 52-year-old male, sustained life-threatening injuries. Both were wearing their seatbelts at the time of the crash.

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The crash occurred at about 5:31 a.m.

The South Dakota Highway Patrol is investigating the crash. All information released so far is only preliminary.

The Highway Patrol is an agency of the South Dakota Department of Public Safety.

Our newsroom occasionally reports stories under a byline of “Mitchell Republic.” Often, the “Mitchell Republic” byline is used when rewriting basic news briefs that originate from official sources, such as a city press release about a road closure, and which require little or no reporting. At times, this byline is used when a news story includes numerous authors or when the story is formed by aggregating previously reported news from various sources. If outside sources are used, it is noted within the story.

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