Customers frustrated with ‘unrewarding’ rewards program at Nebraska Crossing

Published

11 months ago

January 11, 2024

Customers frustrated with ‘unrewarding’ rewards program at Nebraska Crossing

OMAHA, Neb. (WOWT) – One way for retailers to attract repeat customers is by offering a rewards program, but there’s one that hasn’t been a very rewarding experience.

Frequent shoppers at Nebraska Crossing Outlets, Terry Schutz and Bob Fielder say the mall’s “FastCash Redemptions” have slowed to a standstill.

“For several months, we’ve accumulated the earnings from purchases out there,” Bob said. “I’ve got $835 worth of credit and I can’t use it.”

Though their membership says “active,” when Bob and Terry pull up the FastCash app, it says “redemption currently unavailable.”

A message to both says FastCash Redemptions is under construction.

“Under development to the point that we can still use it and spend money there and earn the credits, but we can’t spend those credits,” Terry said. “I feel cheated more than anything.”

With almost $1,500 worth of credits combined, both say they missed out on savings during the holiday shopping season.

While the platform is under development, mall management tells 6 News that shoppers will still be able to collect points on their app, just just can’t say when they’ll be able to use them in stores.

A message from Nebraska Crossing to app users tells them to “stay tuned” for a push notification once FastCash is finished being worked on and that they look forward to delivering good news soon.

“Don’t make an offer if you’re not going to do it,” Terry said. “It’s been months. How long does it take to redo it and get with another company to monitor it?”

Without explanation, the bottom of the notice says it expires Feb. 29, but Bob and Terry say their patience ran out weeks ago.

“I’m going to go out there and spend money anyway,” Bob said. “This was a good offer, I took advantage of it and then the offer took advantage of us. It’s totally unfair.”

By attaching their credit cards, Bob and Terry bought into the FastCash App but say they won’t be satisfied with the rewards program until they see it’s redeeming qualities.

Despite notices mentioning expiration dates, a manager with Nebraska Crossing says that credits for purchases at mall stores don’t expire.

Upon request for comment from 6 News, Nebraska Crossing sent the following statement.

Unfortunately, we have been having some issues with the platform related to our service providers. In order to provide the FastCash™ service, we rely on multiple fintech service providers of our own. One of which, who issued the virtual cards used to redeem rewards, stopped providing us with service. We have been working as quickly as possible to replace this vendor with one who can provide better service and minimize any future disruptions. As FastCash™ and the NEX App are unique, replacing one vendor with another is not a simple task and there have been delays in implementing the new vendor.
This delay only affects the ability to redeem earned FastCash™. Those participating in the service are still earning FastCash™ on eligible transactions.
We expect to have FastCash™ redemption available soon but cannot specify a particular date. Integration of the replacement vendor for card issuing is still underway, and the vendor must be ready to provide us their services before users can redeem earned FastCash™. When the new vendor has been implemented and service has been restored, we will let users know through the NEX App.
We regret any inconvenience this vendor service outage has caused our users.

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1 Comment

Cheri

January 11, 2024 at 7:13 pm

I started calling about the money in October. I called back in November and was told they hoped to have it up and running by the end of the week. Which would have been Nov. 17th. They said if it wasn’t up and running by then they would have a work around so we could use our money for Black Friday. This didn’t happen so when I called in December I was threatened with “well, at least we still have the program. We could just do away with it” They said the hold up was the Apple side of things. It’s time the turn over our money.

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Early look at Nebraska's 2026 recruiting board, targets at all positions

Published

1 hour ago

December 17, 2024

Press Room

Early look at Nebraska's 2026 recruiting board, targets at all positions

On the latest edition of Recruiting Blitz, Inside Nebraska recruiting analyst Tim Verghese goes position-by-position, giving an early look at the Nebraska football program’s full recruiting board of prospects for the upcoming 2026 class.

Watch the breakdown from Tim in the video link above and on the Inside Nebraska YouTube channel. Subscribe to our channel for FREE to get even more daily content on all things Nebraska. Listen to the audio version on Apple Podcasts and Spotify and in the links below.

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Nebraska Running Back Dante Dowdell Enters Transfer Portal

Published

9 hours ago

December 17, 2024

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Nebraska Running Back Dante Dowdell Enters Transfer Portal

KALEB HENRY

Kaleb Henry is an award-winning sports reporter, covering collegiate athletics since 2014 via radio, podcasting, and digital journalism. His experience with Big Ten Conference teams goes back more than a decade, including time covering programs such as the Nebraska Cornhuskers, Oregon Ducks, and USC Trojans. He has contributed to Sports Illustrated since 2021. Kaleb has won multiple awards for his sports coverage from the Nebraska Broadcasters Association and Midwest Broadcast Journalists Association. Prior to working in sports journalism, Kaleb was a Division I athlete on the Southern Illinois University-Edwardsville Track and Field team where he discussed NCAA legislation as SIUE’s representative to the Ohio Valley Conference Student-Athlete Advisory Committee.

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Nebraska

Nebraska RB Dante Dowdell planning to enter the Transfer Portal

Published

17 hours ago

December 16, 2024

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Nebraska RB Dante Dowdell planning to enter the Transfer Portal

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Coming out of high school Dowdell was the On3 Industry’s No. 8 running back and No. 139 prospect overall.

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Dowdell helped Matt Rhule and the Huskers become bowl eligible for the first time in seven seasons. They do return sophomore running back Emmett Johnson who added 523 yards rushing on 102 carries and scored a touchdowns.

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