Customers frustrated with ‘unrewarding’ rewards program at Nebraska Crossing

Published

2 years ago

January 11, 2024

Customers frustrated with ‘unrewarding’ rewards program at Nebraska Crossing

OMAHA, Neb. (WOWT) – One way for retailers to attract repeat customers is by offering a rewards program, but there’s one that hasn’t been a very rewarding experience.

Frequent shoppers at Nebraska Crossing Outlets, Terry Schutz and Bob Fielder say the mall’s “FastCash Redemptions” have slowed to a standstill.

“For several months, we’ve accumulated the earnings from purchases out there,” Bob said. “I’ve got $835 worth of credit and I can’t use it.”

Though their membership says “active,” when Bob and Terry pull up the FastCash app, it says “redemption currently unavailable.”

A message to both says FastCash Redemptions is under construction.

“Under development to the point that we can still use it and spend money there and earn the credits, but we can’t spend those credits,” Terry said. “I feel cheated more than anything.”

With almost $1,500 worth of credits combined, both say they missed out on savings during the holiday shopping season.

While the platform is under development, mall management tells 6 News that shoppers will still be able to collect points on their app, just just can’t say when they’ll be able to use them in stores.

A message from Nebraska Crossing to app users tells them to “stay tuned” for a push notification once FastCash is finished being worked on and that they look forward to delivering good news soon.

“Don’t make an offer if you’re not going to do it,” Terry said. “It’s been months. How long does it take to redo it and get with another company to monitor it?”

Without explanation, the bottom of the notice says it expires Feb. 29, but Bob and Terry say their patience ran out weeks ago.

“I’m going to go out there and spend money anyway,” Bob said. “This was a good offer, I took advantage of it and then the offer took advantage of us. It’s totally unfair.”

By attaching their credit cards, Bob and Terry bought into the FastCash App but say they won’t be satisfied with the rewards program until they see it’s redeeming qualities.

Despite notices mentioning expiration dates, a manager with Nebraska Crossing says that credits for purchases at mall stores don’t expire.

Upon request for comment from 6 News, Nebraska Crossing sent the following statement.

Unfortunately, we have been having some issues with the platform related to our service providers. In order to provide the FastCash™ service, we rely on multiple fintech service providers of our own. One of which, who issued the virtual cards used to redeem rewards, stopped providing us with service. We have been working as quickly as possible to replace this vendor with one who can provide better service and minimize any future disruptions. As FastCash™ and the NEX App are unique, replacing one vendor with another is not a simple task and there have been delays in implementing the new vendor.
This delay only affects the ability to redeem earned FastCash™. Those participating in the service are still earning FastCash™ on eligible transactions.
We expect to have FastCash™ redemption available soon but cannot specify a particular date. Integration of the replacement vendor for card issuing is still underway, and the vendor must be ready to provide us their services before users can redeem earned FastCash™. When the new vendor has been implemented and service has been restored, we will let users know through the NEX App.
We regret any inconvenience this vendor service outage has caused our users.

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1 Comment

Cheri

January 11, 2024 at 7:13 pm

I started calling about the money in October. I called back in November and was told they hoped to have it up and running by the end of the week. Which would have been Nov. 17th. They said if it wasn’t up and running by then they would have a work around so we could use our money for Black Friday. This didn’t happen so when I called in December I was threatened with “well, at least we still have the program. We could just do away with it” They said the hold up was the Apple side of things. It’s time the turn over our money.

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What Troy coach Scott Cross said after first-round loss to Nebraska

Published

8 hours ago

March 20, 2026

Press Room

What Troy coach Scott Cross said after first-round loss to Nebraska

Troy coach Scott Cross met with the media following his team’s 76-47 loss in the first round of the NCAA Tournament. The victory was the first NCAA Tournament win in Nebraska basketball history.

The Huskers were led by Pryce Sandfort, who scored 23 points in the victory. The former Iowa Hawkeye shot 7-of-13 from the floor and 7-of-12 from the 3-point line. Rienk Mast contributed 13 points and 6 rebounds in the win.

As a team, the Huskers shot 25-of-65 from the field, 14-of-39 from the 3-point line and 6-of-6 from the free throw line. Troy shot 13-of-46 from the floor, 8-of-28 from beyond the arc and 13-of-14 from the charity stripe.

Cross told the press that while the defeat was difficult to take, he knows his team won’t let this season be defined by this one loss.

“Thank you for being here. I would like to thank the good Lord for the opportunity to just have your guts absolutely ripped out. It stinks, but I told our guys in the locker room, they’re not defined by this basketball game.”

Troy entered the NCAA Tournament on a four-game winning streak after earning the regular-season and tournament titles in the Sun Belt Conference. Cross acknowledged that this Nebraska team is one of the best teams he’s seen in his over 25 years of coaching.

“They played an amazing team. Nebraska is one of the best teams. I’ve been doing this since 1998. They’re really, really freaking good. The way they shoot the basketball and the way they defend, watching it on video, you’re, like, man, there’s no openings as you watch it on video.”

Nebraska and Vanderbilt will play on Saturday at 7:45 p.m. CT, and the game will be broadcast on TNT.

Contact/Follow us @CornhuskersWire on X (formerly Twitter) and like our page on Facebook to follow ongoing coverage of Nebraska news, notes and opinions.

This article originally appeared on Cornhuskers Wire: What Troy coach Scott Cross said after first-round loss to Nebraska

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Nebraska

How to buy Vanderbilt vs. Nebraska 2026 March Madness tickets

Published

20 hours ago

March 19, 2026

Press Room

How to buy Vanderbilt vs. Nebraska 2026 March Madness tickets

No. 5 Vanderbilt Commodores defeated the No. 12 McNeese State Cowboys in the first round of the men’s 2026 NCAA Tournament.

Vanderbilt eliminated McNeese by a score of 78-68 on Thursday afternoon in Oklahoma City. McNeese took the lead early in the first half, but Vanderbilt came back in the second half in a close, back-and-forth game.

Now, Vanderbilt will face off against the No. 4 Nebraska Cornhuskers in the second round at Paycom Arena in Oklahoma City on Saturday, March 21.

Here is everything you need to know in order to buy Vanderbilt vs. Nebraska March Madness basketball second round tickets.

Shop Vanderbilt vs. Nebraska March Madness tickets

When is March Madness 2026?

The First Four tipped off the 2026 March Madness tournament on Tuesday, March 17. The two rounds run between Thursday, March 19 and Sunday, March 22. The tournament concludes with the Final Four on Saturday, April 4 and the National Championship game on Monday, April 6.

Vanderbilt March Madness next opponent

Vanderbilt earned a No. 5 seed in the South regional. They defeated McNeese in its opening game and have advanced to the Round of 32, where they will play the No. 4 Nebraska Cornhuskers. Tickets to Vanderbilt’s Round of 32 game start at $193.

Vanderbilt March Madness basketball tickets

Limited Vanderbilt NCAA Tournament tickets are still available for the Round of 32. Get your Vanderbilt March Madness tickets now.

Shop Vanderbilt basketball tickets

Vanderbilt March Madness schedule

After defeating McNeese on Thursday, No. 5 Vanderbilt Commodores will take on No. 4 Nebraska Cornhuskers on Saturday, March 21. The tipoff time for that game is still to be determined. Shop Vanderbilt Round of 32 tickets now.

More March Madness: Everything fans need to know about the 2026 NCAA Tournament

Vanderbilt March Madness game locations

Vanderbilt will play their Round of 32 game at Paycom Arena in Oklahoma City on Saturday, March 21.

Limited tickets for the Round of 32 March Madness in Oklahoma City are available. Shop your Vanderbilt NCAA Tournament tickets now.

Vanderbilt Sweet 16 tickets

If the Commodores were to advance to the Sweet 16, they’d travel to they’d travel to Houston, Texas. Sweet 16 tickets in Houston are already available starting at $207.

Shop Vanderbilt basketball tickets

March Madness 2026 full schedule for the men’s tournament

April 6: National Championship
March 19-20: First round
March 21-22: Second round
March 26-27: Sweet 16
March 28-29: Elite 8
April 4-5: Final Four

Shop ALL March Madness tickets

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Nebraska

Has Nebraska won an NCAA Tournament game? Cornhuskers’ March Madness history

Published

1 day ago

March 19, 2026

Press Room

Has Nebraska won an NCAA Tournament game? Cornhuskers’ March Madness history

Nebraska men’s basketball is amid an historic season in 2025-26, earning a program-best No. 4 seed in the NCAA Tournament. It’s unprecedented territory for the Cornhuskers, who have never experienced success in March Madness.

Literally.

Seventh-year coach Fred Hoiberg didn’t make the NCAA tournament with Nebraska until his fifth season with the program in 2023-24. The Cornhuskers missed the big dance again last season, although they won the inaugural College Basketball Crown championship before winning 20 consecutive games to start the 2025-26 season.

No. 13 seed Troy, who’s making its second consecutive NCAA Tournament appearance, won’t be an easy out. Nebraska will also certainly be looking to lift some historical blunders off its shoulders with a win.

Here’s what to know of Nebraska’s NCAA Tournament history:

Has Nebraska ever won an NCAA Tournament game?

Nebraska is the only Power conference program to have never won a Men’s NCAA Tournament game, and has its best chance in program history to win its first when it faces Troy in the first round on Thursday, March 19.

It’s the Cornhuskers’ ninth-ever NCAA Tournament appearance, having last made the field in 2024. Nebraska lost to Texas A&M 98-83, despite being a No. 8 seed against the No. 9 Aggies in the first round.

Hoiberg said March 18 that he hasn’t addressed the program’s NCAA Tournament history leading up to the game, and that he doesn’t plan to. He did note, however, that there’s pressure involved with the game.

“I know the first question is going to be Nebraska has never won a tournament game,” Hoiberg said. “We realize that. Have I talked to our players about it? No, I haven’t. They know. They see it. Is there a pressure that goes along with that? Of course there is.”

Hoiberg’s son, Sam Hoiberg, is one of Nebraska’s top players. He also addressed what it would mean for the school to win a March Madness game.

“That’s what I’ve been dreaming of since I became a player in this program,” Sam Hoiberg said. “That’s the only thing left to do is get that tournament win. It’s the unsaid thing in every single room, is we don’t have a tournament win. So being able to do it as a senior would be pretty cool.”