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Minneapolis 911 call center faces ’emergency’ staffing shortage

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Minneapolis 911 call center faces ’emergency’ staffing shortage


A staffing scarcity on the Minneapolis Emergency Communications Heart (MECC) has reached an ’emergency’ degree, in line with metropolis officers.

Jodi Hodne, the assistant director for the town’s 911 name heart, instructed 5 EYEWITNESS NEWS the MECC is going through a staffing scarcity that reaches an ’emergency’ degree because the company heads into the high-call-volume summer season months.

A present MECC worker mentioned the staffing ranges are thought of amongst employees to be at a ‘disaster’ degree.

The 911 worker, whose id KSTP agreed to guard, mentioned almost each MECC dispatcher and 911 operator is working six or seven days per week, and it’s brought about many staff to depart their jobs on account of burnout.

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“The staffing ranges are dangerously low proper now,” mentioned the 911 worker. “Some calls are going into over ring, and a few calls are being missed to the purpose the place we’ve got to name individuals again.”

The MECC employees member additionally instructed KSTP that the additional workload is taking a toll on the whole 911 employees, each bodily and mentally.

“It’s actually dangerous proper now. Individuals are drained. Individuals are calling in sick, they’re burned out, morale is low,” mentioned the 911 worker. “There’s lots of complaining to higher administration. We, sadly, have lots of dispatchers who’re getting so overworked that they’re falling asleep on the job, which is a menace to public security.”

In line with metropolis information, the variety of dispatchers and 911 operators is down from 65 in 2019 to 51 in 2022. That’s a 20% drop from the pre-pandemic years of 2020 and 2021.

Hodne acknowledged the MECC is understaffed proper now, and it has been a contributing issue to many staff selecting to depart, however she disputed the middle is lacking 911 calls.

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“We did return and take a look at these numbers as properly, you realize, pulling the NINA customary proper now, answering inside 15 seconds, and we’re nonetheless falling inside that customary,” mentioned Hodne.

A metropolis spokesperson supplied statistics evaluating name answering occasions in Might 2022 and Might 2019, which exhibits the common time it took to reply a 911 name was the identical in each years, at about 12 to 13 seconds.

Hodne mentioned the town simply reached a brand new labor settlement for dispatchers and 911 operators, and so they simply posted new job openings with larger pay and a thousand greenback bonus for individuals who settle for and keep on the job.



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Minneapolis, MN

Prince's 'Purple Rain' House in Minneapolis Coming to Airbnb

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Prince's 'Purple Rain' House in Minneapolis Coming to Airbnb


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Minneapolis, MN

MPD adds 23 new officers, including first Somali woman and non-citizen

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MPD adds 23 new officers, including first Somali woman and non-citizen


Somali-American woman sworn in as MPD officer

City leaders say the years-long effort to rebuild the Minneapolis Police Department, while not over, is starting to be seen and felt—nearly two dozen more officers, including new firsts, are on the force following a graduation ceremony. 

“Just as they’re about to take their oaths today, before all of you and before God, I know that I have a sacred obligation to do that all I can for them,” MPD Chief Brian O’Hara said at the ceremony. “I pledge to you tonight that I will do everything within my power to take care of them.”

Now part of the rank-and-file are 11 recruits and 12 lateral officers who are joining from other agencies, some with more than a decade of experience. Of the recruits is the first-ever Somali woman, Ikran Mohamed, and permanent resident, Lesly Vera, for the department. 

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A permanent resident who is a non-citizen can be part of the department now due to a recent law change, Chief O’Hara said. Officer Vera said she moved to Minneapolis from Mexico when she was 4 and has called it home since. 

“I didn’t see anybody that really looked like me, Latina,” Vera said about her drive to become a police officer. “I want to have that face for my people.”

The chief is standing firm behind his new officer. 

“There may be people who question it, but that’s completely ridiculous. There’s, like I mentioned, there is a history in this country of people immediately on arrival to the country, enlisting in the military and serving,” O’Hara said, adding, “Somebody like [Officer Vera], who has been here essentially her entire life, absolutely is entitled to protect her community in the same way that anyone else here has, and we’re honored to have her.”

Her colleague, Officer Mohamed, with a similar message about her next big chapter in life. 

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“This is what I wanted to do, and it was very challenging. That’s why I’m here. And I want to be that somebody, [to] be a role model for girls who look like me. So they can say, I can do it too,” Mohamed said. 

Mayor Jacob Frey feels the work they’ve been putting in to build up the department – not just in numbers, but culture – is starting to be seen and felt. 

“It’s moving. It’s emotional. I mean, I talked about the hope in the room, from a personal standpoint as mayor of the city, it gives me a lot of hope. Our police department is looking more and more like the communities that we are charged with protecting and serving,” Frey said. 

Also part of the graduation was four new Minneapolis Park Police Officers. 

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Minneapolis, MN

First look at Minneapolis' proposed rules for cannabis businesses

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First look at Minneapolis' proposed rules for cannabis businesses


The Minneapolis City Council has released its proposed restrictions on cannabis businesses in the city, as the state moves into the next steps of recreational marijuana legalization.

What we know

The city is working to update its zoning for cannabis businesses, as licenses are issued in the coming months in Minnesota.

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City staff have proposed a series of restrictions for businesses.

  • Dispensaries must be a minimum of 500 feet from schools and 500 feet from other dispensaries.
  • Cannabis businesses can’t grow plants outdoors.
  • Cannabis will also face restrictions on odors.
  • Cannabis manufacturing will only be allowed in commercial and mixed-use areas – similar to breweries.

Context

Earlier this month, the state met with cities to provide guidance on cannabis restrictions that cities can implement under the new state law.

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Just last week, the City of St. Paul passed a similar set of restrictions on cannabis businesses.

What’s next?

The proposed zoning restrictions are still in the early stages of consideration and need further approval from the council.

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Currently, the Office of Cannabis Management expects to finalize its draft rules for businesses in early 2025. The licensing process is expected to start in 2025 after the rules are in place. Currently, cannabis sales are only allowed on tribal lands.



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